SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Quality of Care
(Tag F0684)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record reviews, the facility did not ensure quality of care was provided to 3 (R3, R19, an...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record reviews, the facility did not ensure quality of care was provided to 3 (R3, R19, and R18) of 24 residents reviewed.
*R3 had diagnoses of irritable bowel syndrome and constipation. From 12/19/22 to 12/21/22 R3 experienced severe constipation and was hospitalized due to an obstructed bowel. The facility did not have a comprehensive care plan in place to address R3's bowel management and diagnoses of irritable bowel syndrome and constipation.
*R19 had a skin condition that was not comprehensively assessed by the facility or addressed with a comprehensive skin integrity care plan.
R19 was admitted on [DATE] with an open wound to the right thigh per facility staff that was not comprehensively assessed until 4/10/2023, no treatment was in place until 4/10/2023, and no Skin Integrity Care Plan was initiated until 4/10/2023. R19 was admitted with documentation of a fluid-filled pocket to the left scalp that was never documented on after that initial assessment.
*The facility did not provide R18 with tubigrip stockings per MD order.
Findings Include:
1. R3 was admitted to the facility on [DATE] with diagnoses of cardiomyopathy, malnutrition, irritable bowel syndrome, and constipation.
Surveyor reviewed R3's comprehensive care plan. Surveyor did not locate a comprehensive care plan to address R3's diagnosis of irritable bowel syndrome, constipation, or bowel management.
Surveyor reviewed R3's physician orders. Upon admission to facility (on 11/29/22) R3 was receiving scheduled Lomotil (an anti-diarrheal medication) three times a day.
On 12/7/22, R3's physician discontinued the scheduled Lomotil due to drug induced constipation. Surveyor noted R3's physician orders included as needed orders for laxatives including miralax powder daily as needed, milk of magnesia 30 milliliters daily as needed, and bisacodyl suppository daily as needed for constipation.
Surveyor noted that R3 had been receiving Miralax powder daily since 12/19/22 and a dosage of milk of magnesia and a bisacodyl suppository on 12/19/22. R3 had a medium soft stool documented on 12/19/22.
On 12/21/22 at 10:27 AM, Nursing progress note reads c/o (complains of) abdominal discomfort and feeling urge to have bowel movement nausea .bowel sounds present x (times) 4 (quadrants), bowel sounds hypoactive, ABD (abdomen) tender to palpation, firm. STAT KUB (abdominal X-ray), simethicone ordered for gas pain.
On 12/21/22 at 10:44 AM, a STAT KUB abdominal X-ray order was placed with the facility's contracted diagnostic imaging company.
On 12/21/22 at 2:43 PM, nursing progress notes indicated STAT KUB abdominal X-ray was completed.
On 12/22/22 at 4:26 AM, Nursing progress note reads Resident large dark emesis x (times) 2, called obtained KUB results. Mild colonic ileus, updated NP (Nurse Practitioner) on results and resident having emesis. Resident being his own person and wants to go to the hospital .
Surveyor reviewed the STAT KUB X-ray report that had been faxed to the facility at an unknown time or date. The result time of the X-ray was documented by the radiologist on 12/21/22 at 1:49 PM.
The facility called an ambulance and R3 was transferred to the hospital. R3 was admitted to the hospital with severe sepsis, a perforated bladder, and small bowel obstruction.
On 4/18/23 at 7:14 AM, an interview was conducted with LPN (Licensed Practical Nurse)-U. Surveyor asked LPN-U if they had recalled monitoring R3's bowel management while they were residing at the facility. LPN-U told Surveyor they remembered getting called into R3's room by a Certified Nursing Assistant (CNA) who is no longer employed at the facility who reported R3's large emesis. LPN-U remembers listening to R3's abdomen and their bowel sounds were hard to auscultate and hypoactive. LPN-U remembers updating the acting Director of Nursing (DON) at the time, calling for the KUB results and sending R3 out of the facility by ambulance. Surveyor asked what time R3 was transported to the hospital. LPN-U told Surveyor they thought it was about 3:30 AM when the ambulance left the facility. Surveyor asked LPN-U if they were given report about R3's gastrointestinal status by the previous shift staff on 12/21/22. LPN-U told Surveyor they did not recall whether or not R3's status was reported to them prior to the night shift on 12/22/23. Surveyor asked LPN-U why facility staff did not obtain R3's STAT KUB results until the night shift on 12/22/22. LPN-U did not provide any additional information related to R3's STAT KUB results.
On 4/18/23 at 2:30 PM, Surveyor conducted an interview with DON-B. DON-B was not employed at the time R3 was residing at the facility. Surveyor asked DON-B what their expectation would be for ordering and obtaining STAT diagnostic results? DON-B told Surveyor that they would expect that a STAT diagnostic order would be completed and given results within 4 to 6 hours. Surveyor asked DON-B if abnormal diagnostic results are noted by the facility when should the results be reported to a physician? DON-B responded that the results should be reported as soon as possible. Surveyor asked if residents should have a bowel and bladder evaluation completed upon admission to the facility. DON-B responded that all residents should be evaluated for bowel and bladder status on admission.
On 4/18/23 at 3:00 PM, Surveyor met with NHA (Nursing Home Administrator)-A. Surveyor informed NHA-A of concerns related to R3's lack of bowel monitoring and patterning upon admission to the facility and lack of care plan to address R3's diagnoses of irritable bowel syndrome and constipation. Surveyor also informed NHA-A of concerns related to R3's STAT KUB x-ray results not being reported to their physician until the night shift of 12/22/23 when the diagnostic results were read by a radiologist on 12/21/22 at 1:49 PM. NHA-A did not provide any additional information at this time.
The facility policy and procedure entitled Wound Management - Wound Prevention and Treatment dated 2/24/2021 states:
POLICY: The purpose of this program is to assist the facility in the care, services, and documentation related to the occurrence, treatment, and prevention of pressure as well as no-pressure-related wounds.
PROVISION AND PROCEDURE: .
2. Upon admission, the resident will receive a head-to-toe skin check to identify any skin issues. A licensed nurse will assess any noted pressure injuries.
7. When the resident is admitted with a pressure ulcer(s), the admitting nurse will document the size, location, appearance, odor (if any), drainage (if any), and current treatment ordered.
8. Interventions will be implemented in the resident's care plan to prevent deterioration and promote the pressure ulcer's healing.
9. The admitting nurse will notify the attending physician of the condition of the pressure ulcer.
2. R19 was admitted to the facility on [DATE] with diagnoses of hydrocephalus, aphasia following cerebral infarction, hemiplegia and hemiparesis following cerebral infarction, a Stage 4 pressure injury to the sacrum, coronary artery disease, congestive heart failure, and peripheral vascular disease. R19 did not have a Minimum Data Set (MDS) assessment completed at the time of the survey. R19 had a court appointed Guardian. R19 was dependent on staff for all activities of daily living (ADL) per R19's ADL Care Plan.
On 4/7/2023 at 5:41 PM in the progress notes, Director of Nursing (DON)-B charted R19 was admitted from a neuro rehab facility and has had ongoing coccyx wound since 2022. Surveyor noted no other wounds were described in the progress note.
On 4/7/2023 on the admission Data Collection and Baseline Care Plan Tool in the Skin Condition Section of the form, nursing charted R19 had a fluid filled pocket on the left side of the scalp. The form was signed by DON-B on 4/10/2023, three days after admission.
Surveyor noted no measurements or wound characteristics were documented for the area on the scalp. No treatment orders were in place. No Skin Integrity Care Plan was initiated.
On 4/8/2023 on the Body Check Form, nursing circled the sacral area on the body diagram and charted the dressing was clean, dry, and intact. No other areas on the body diagram were circled indicating a wound was present.
On 4/9/2023 on the Body Check Form, nursing circled the sacral area on the body diagram and documented the on-call physician or Nurse Practitioner (NP) was called for treatment orders. Hand-written on the side of the form were measurements of the wound: 3.6 cm x 4 cm x 0.5 cm and per the NP was the treatment order to cleanse the wound with normal saline, pack the wound with hydrofera blue followed by gauze and a 6x6 dressing. Surveyor noted no other areas on the body diagram were circled indicating a wound was present.
On 4/10/2023 on the Skin Impairment/Wound Form, Registered Nurse (RN)-K documented the trauma wound to the right thigh measured 2.5 cm x 2.0 cm x 0.1 cm with 100% granulation. RN-K documented the wound was caused from an indwelling urinary catheter digging into R19's skin to the right upper thigh causing the open wound and there was no change in the wound. R19 was seen by the NP with RN-K on that date for the weekly scheduled wound rounds. Surveyor noted the statement there was no change in the wound indicated the wound had been assessed prior to 4/10/2023 and no documentation of an assessment was found. No further documentation was found of the left scalp wound that was noted on admission.
On 4/10/2023 on the Treatment Administration Record (TAR), the treatment was initiated for the right thigh opened wound due to trauma: cleanse with wound cleanser and cover with bordered foam dressing every Monday, Wednesday, and Friday and as needed if dressing falls off, is removed, or becomes saturated.
On 4/10/2023, R19's Skin Integrity Care Plan was initiated with the following interventions:
-Bariatric alternating pressure mattress with foot extender applied to bed due to alternating pressure mattress too small for resident.
-Avoid scratching and keep hands and body parts from excessive moisture; keep fingernails short.
-Encourage food nutrition and hydration to promote healthier skin.
-Facility podiatrist to see resident to trim toenails to bilateral feet.
-Follow facility protocols for treatment of injury.
-Monitor/document location, size, and treatment of skin injury; report abnormalities, failure to heal, signs/symptoms of infection, maceration etc. to physician.
-Perform catheter care as ordered, preventing catheter tubing from digging into resident's skin to thighs.
Provide pressure relieving devices: bariatric alternating pressure mattress with foot extender to bed, wheelchair cushion, off-loading using prevalon heel boots and pillows when in bed.
-Turn and position as necessary.
-Weekly treatment documentation to include measurement of each area of skin breakdown's width, length, depth, type of tissue and exudate and any other notable changes or observations.
-Wound care NP to consult, evaluate, and treat all skin issues with weekly scheduled wound rounds.
On 4/17/2023 on the Skin Impairment/Wound Form, Registered Nurse (RN)-K documented the trauma wound to the right thigh had healed.
On 4/17/2023 at 2:22 PM, Surveyor observed R19 in bed on a bariatric alternating pressure air mattress with an extended foot piece. R19 was being seen by Speech Therapy at the time of the observation. At 3:27 PM, Surveyor talked with R19 and R19's family member at bedside. R19 did not have any concerns regarding the care that was being provided.
In an interview on 4/18/2023 at 11:18 AM, RN-K stated R19's right thigh wound had healed the previous day and Surveyor did not observe a wound on the right thigh. DON-B stated R19 had the right thigh wound on admission. Surveyor noted no documentation was found regarding the right thigh wound until 4/10/2023, three days after admission.
In an interview on 4/18/2023 at 11:45 AM, RN-K stated RN-K is responsible for the wounds in the facility and works Monday through Friday. RN-K stated if a new resident is admitted during the time when RN-K is in the facility, then RN-K would do the initial skin assessment. RN-K stated if it is after hours or on a weekend, then the RN in the building or the RN supervisor would be responsible for doing the initial skin assessment and RN-K would see the resident the next time RN-K was in the building. Surveyor asked RN-K if RN-K saw R19 on the day of admission, Friday, 4/7/2023. RN-K stated R19 came in after RN-K had left for the day so RN-K would have seen R19 on wound rounds the following Monday, 4/10/2023. Surveyor asked RN-K what the expectation was for a nurse that was doing the admission skin assessment on a resident. RN-K stated if the resident had any open areas, a skin impairment form should be completed with measurements and a description of the wound tissue. RN-K stated some nurses are not comfortable staging pressure injuries, but they should be able to describe what the wound looked like and the color or type of tissue that was in the wound bed. Surveyor shared the concern with RN-K that R19 was admitted to the facility on [DATE] and no documentation was found of an assessment being completed and no treatment in place until 4/10/2023 when RN-K saw the wound to the right thigh. RN-K stated Surveyor needed to talk to DON-B about the situation because DON-B was the nurse that did the admission assessment of R19 on 4/7/2023. RN-K stated RN-K would expect to see documentation of measurements and wound or tissue description on the day of admission and if treatment orders were not in place, the nurse should call the physician or NP and get treatment orders.
In an interview on 4/18/2023 at 1:26 PM, DON-B stated the supervisor or RN in charge at the time a new admission comes in would be responsible for doing the skin assessment of that resident and then RN-K would follow up with any wounds that were discovered at that time. Surveyor asked DON-B what the expectation was of the nurse doing the skin assessment. DON-B stated the RN assessment should include measurement of the wound and a description of the wound. DON-B stated a treatment for the wound should be entered into the Treatment Administration Record (TAR) and if there was no treatment order with the discharge orders, then the nurse should call the physician and get treatment orders. Surveyor shared the concern with DON-B that on admission on [DATE], R19 had a fluid-filled pocket to the left scalp on the admission assessment that was never assessed and a non-pressure injury to the right thigh that was not comprehensively assessed until RN-K saw R19 on 4/10/2023, three days after admission. DON-B stated DON-B would look to see if DON-B had any documentation of the skin and would get back to Surveyor. DON-B stated DON-B knows If it's not written, it's not done.
On 4/18/2023 at 3:15 PM, Surveyor shared with Nursing Home Administrator-A and DON-B the concerns R19 was admitted on [DATE] with an open wound to the right thigh per facility staff that was not comprehensively assessed until 4/10/2023, no treatment was in place until 4/10/2023, and no Skin Integrity Care Plan was initiated until 4/10/2023. On the admission Data Collection and Baseline Care Plan Tool on 4/7/2023 there was documentation of a fluid-filled pocket to the left scalp that was never documented on after that initial assessment. No further information was provided at that time.
3. R18's diagnoses includes metabolic enceophalopathy, chronic kidney disease, & hypertension.
The potential/actual impairment to skin integrity care plan initiated 3/29/23 & revised 4/17/23 includes an intervention of Apply tubi-grip stockings to BLEs (bilateral lower extremities) daily in AM (morning) & remove daily at HS (hour sleep) for edema management. Initiated 4/13/23.
The physician orders with an order date of 4/13/23 documents Apply tubi-grip stockings to BLEs daily in AM & remove daily at HS. every day and night shift for edema management to BLEs. Apply tubi-grip stockings daily in AM and remove daily at HS.
On 4/17/23 at 11:59 a.m. Surveyor observed R18 in bed with an air mattress on the bed. R18 is on her right side with a pillow under R18's upper left side. R18 informed Surveyor her knees hurt. Surveyor observed R18 is wearing bilateral pressure relieving boots and is not wearing tubi grips.
On 4/17/23 at 1:01 p.m. Surveyor observed R18 continues to be in bed on her right side. Surveyor observed R18 is still not wearing tubi grips.
On 4/17/23 at 3:23 p.m. Surveyor observed R18 continues to be in bed wearing bilateral boots with a pillow under R18's lower legs. Surveyor observed R18 is not wearing tubi grips. Surveyor observed a pair of tubi grips on R18's dresser.
On 4/18/23 at 8:20 a.m. Surveyor observed R18 in bed on her right side with a pillow under R18's upper left side. Surveyor observed R18 is wearing bilateral pressure relieving boots and is not wearing tubi grips.
On 4/18/23 at 10:31 a.m. Surveyor observed R18's coccyx pressure injury treatment with RN (Registered Nurse)/Wound Nurse-K and DON (Director of Nursing)-B. Surveyor observed R18 is not wearing tubi grips and noted the tubi grips on the dresser. At 11:05 a.m. upon completion of R18's treatment, RN/Wound Nurse-K & DON-B placed R18's tubi grips on.
On 4/18/23 at 1:47 p.m. Surveyor asked DON-B when staff are doing morning cares for R18 should they place R18's tubi grips on. DON-B indicated they should. Surveyor informed DON-B of the observations of R18 not wearing tubi grips.
SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Pressure Ulcer Prevention
(Tag F0686)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R19 was admitted to the facility on [DATE] with diagnoses of hydrocephalus, aphasia following cerebral infarction, hemiplegi...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R19 was admitted to the facility on [DATE] with diagnoses of hydrocephalus, aphasia following cerebral infarction, hemiplegia and hemiparesis following cerebral infarction, a Stage 4 pressure injury to the sacrum, coronary artery disease, congestive heart failure, and peripheral vascular disease. R19 did not have a Minimum Data Set (MDS) assessment completed at the time of the survey. R19 had a court appointed Guardian. R19 was dependent on staff for all activities of daily living (ADL) per R19's ADL Care Plan.
On 4/3/2023, a fax was sent from the facility R19 was receiving care to the admitting facility with pertinent information and medical record for the facility's review prior to admission. The fax cover sheet stated R19 Requires [sic] simple dressing change to sacrum 3x/week (three times per week). The fax contained diagnoses, a physical exam, speech therapy notes, occupational therapy notes, and wound progress notes. The wound note stated the Stage 4 pressure injury to the sacrum was present on admission 9/26/2022 measuring 2.8 cm x 4 cm x 3.5 cm with thick scar tissue to the wound edges and 20% epithelial tissue and 80% red/moist/smooth/shallow tissue to the wound base. No tunneling was present. A treatment of Dakin's 0.25% and Puracol Plus Ag+ with a foam dressing was to be changed Monday, Wednesday, and Friday.
On 4/7/2023 on the Discharge Instructions, the history of the present illness was documented. (R19) was hospitalized from [DATE] through 1/19/2022 and acquired a coccyx wound during that time. (R19) was readmitted to the hospital on [DATE] with a large sacral ulcer with osteomyelitis that underwent surgical debridement and coccygeal ectomy on 4/5/2022. R19 had sacral wound debridement by general surgery on 6/17/2022. Plastic surgery is planning a flap closure in the future when nutritional status is optimized and after a colostomy is placed. R19 was discharged to the facility for continuation of therapies and wound care. The Action Plan portion of the discharge instructions stated wound care nurse consult for the sacral wound.
The facility policy and procedure entitled Wound Management - Wound Prevention and Treatment dated 2/24/2021 states: POLICY: The purpose of this program is to assist the facility in the care, services, and documentation related to the occurrence, treatment, and prevention of pressure as well as no-pressure-related wounds. PROVISION AND PROCEDURE: . 2. Upon admission, the resident will receive a head-to-toe skin check to identify any skin issues. A licensed nurse will assess any noted pressure injuries. 7. When the resident is admitted with a pressure ulcer(s), the admitting nurse will document the size, location, appearance, odor (if any), drainage (if any), and current treatment ordered. 8. Interventions will be implemented in the resident's care plan to prevent deterioration and promote the pressure ulcer's healing. 9. The admitting nurse will notify the attending physician of the condition of the pressure ulcer.
On 4/7/2023 at 5:41 PM in the progress notes, Director of Nursing (DON)-B charted R19 was admitted from a neuro rehab facility and has had ongoing coccyx wound since 2022.
On 4/7/2023 on the admission Data Collection and Baseline Care Plan Tool in the Skin Condition Section of the form, nursing charted R19 had a tunneling pressure ulcer to the coccyx. The form was signed by DON-B on 4/10/2023, three days after admission.
Surveyor noted no measurements or wound characteristics were documented for the coccyx wound. No treatment orders were in place. No Skin Integrity Care Plan was initiated.
On 4/8/2023 on the Body Check Form, nursing circled the sacral area on the body diagram and charted the dressing was clean, dry, and intact.
On 4/9/2023 on the Body Check Form, nursing circled the sacral area on the body diagram and documented the on-call physician or Nurse Practitioner (NP) was called for treatment orders. Hand-written on the side of the form were measurements of the wound: 3.6 cm x 4 cm x 0.5 cm and per the NP was the treatment order to cleanse the wound with normal saline, pack the wound with hydrofera blue followed by gauze and a 6x6 dressing. Surveyor reviewed the Treatment Administration Record (TAR) and the treatment ordered by the NP was not entered onto the TAR.
On 4/9/2023 at 9:17 PM in the progress notes, nursing charted the Stage 4 coccyx wound was treated as ordered for bandage soilage. This progress note was written by the same nurse that completed the Body Check Form with the NP with the order hand-written on the side of the form. No treatment order was entered into R19's medical record.
On 4/10/2023 on the Skin Impairment/Wound Form, Registered Nurse (RN)-K documented the Stage 4 pressure injury to the coccyx measured 3.5 cm x 4.0 cm x 0.5 cm with 100% granulation. RN-K documented R19 was seen by the NP with RN-K on that date for the weekly scheduled wound rounds.
On 4/10/2023 on the TAR, the treatment was initiated for the coccyx pressure injury: cleanse with Dakin's quarter strength solution, apply skin prep to peri-wound, pack wound bed with DermaBlue Foam Transfer dressing cut to size followed by dry 4x4 gauze pads fluffed into the depth of the wound bed and cover with 6x6 bordered foam dressing daily and as needed.
On 4/10/2023, R19's Skin Integrity Care Plan was initiated with the following interventions:
-Bariatric alternating pressure mattress with foot extender applied to bed due to alternating pressure mattress too small for resident.
-Avoid scratching and keep hands and body parts from excessive moisture; keep fingernails short.
-Encourage food nutrition and hydration to promote healthier skin.
-Facility podiatrist to see resident to trim toenails to bilateral feet.
-Follow facility protocols for treatment of injury.
-Monitor/document location, size, and treatment of skin injury; report abnormalities, failure to heal, signs/symptoms of infection, maceration etc. to physician.
-Perform catheter care as ordered, preventing catheter tubing from digging into resident's skin to thighs.
Provide pressure relieving devices: bariatric alternating pressure mattress with foot extender to bed, wheelchair cushion, off-loading using Prevalon heel boots and pillows when in bed.
-Turn and position as necessary.
-Weekly treatment documentation to include measurement of each area of skin breakdown's width, length, depth, type of tissue and exudate and any other notable changes or observations.
-Wound care NP to consult, evaluate, and treat all skin issues with weekly scheduled wound rounds.
On 4/17/2023 on the Skin Impairment/Wound Form, RN-K documented R19's Stage 4 pressure injury to the coccyx measured 3.0 cm x 3.0 cm x 0.5 cm with 100% granulation. RN-K documented R19 was seen on weekly scheduled rounds with the wound NP and the peri-wound was intact with scar tissue and the wound had improved.
On 4/17/2023 at 2:22 PM, Surveyor observed R19 in bed on a bariatric alternating pressure air mattress with an extended foot piece. R19 was being seen by Speech Therapy at the time of the observation. At 3:27 PM, Surveyor talked with R19 and R19's family member at bedside. R19 stated the staff change the dressing to R19's pressure injury every day and did not have any concerns regarding the care that was being provided. R19's family member stated R19 was 6 feet 3 inches tall, and the facility had to get R19 a wider, longer bed and that R19 had a history of getting pressure injuries to the feet from being pressed up against the foot board at a previous facility. Surveyor noted R19 had heel boots on, and the feet were not touching the foot board. Surveyor asked R19 if Surveyor could observe wound care to the coccyx the following day. R19 was agreeable.
On 4/18/2023 at 11:18 AM, Surveyor accompanied RN-K and DON-B to do wound care to R19's coccyx. R19 was in bed with heel boots on. R19 had a dressing to the coccyx with the previous day's date written on it. The dressing was removed and the blue foam to the wound base fell out of the wound. The wound measured approximately 3 cm x 3 cm x 2 cm with a small open area on the inner right buttock that measured approximately 0.5 cm x 0.5 cm with a shallow depth and pink wound base. RN-K cleansed the coccyx wound with Dakin's solution, applied skin prep to the peri-wound, put the DermaBlue foam cut to fit inside the wound, fluffed gauze into the wound and covered the area with a foam border dressing. Surveyor noted the small open area to the inner right buttock was covered by the foam dressing. Good hand hygiene was observed throughout the dressing change.
In an interview on 4/18/2023 at 11:45 AM, RN-K stated RN-K is responsible for the wounds in the facility and works Monday through Friday. RN-K stated if a new resident is admitted during the time when RN-K is in the facility, then RN-K would do the initial skin assessment. RN-K stated if it is after hours or on a weekend, then the RN in the building or the RN supervisor would be responsible for doing the initial skin assessment and RN-K would see the resident the next time RN-K was in the building. Surveyor asked RN-K if RN-K saw R19 on the day of admission, Friday, 4/7/2023. RN-K stated R19 came in after RN-K had left for the day so RN-K would have seen R19 on wound rounds the following Monday, 4/10/2023. Surveyor asked RN-K what the expectation was for a nurse that was doing the admission skin assessment on a resident. RN-K stated if the resident had any open areas, a skin impairment form should be completed with measurements and a description of the wound tissue. RN-K stated some nurses are not comfortable staging pressure injuries, but they should be able to describe what the wound looked like and the color or type of tissue that was in the wound bed. Surveyor shared the concern with RN-K that R19 was admitted to the facility on [DATE] with a known Stage 4 pressure injury to the coccyx and no documentation was found of an assessment being completed and no treatment in place until 4/10/2023 when RN-K saw the pressure injury. RN-K stated Surveyor needed to talk to DON-B about the situation because DON-B was the nurse that did the admission assessment of R19 on 4/7/2023. RN-K stated RN-K wound expect to see documentation of measurements and wound or tissue description on the day of admission and if treatment orders were not in place, the nurse should call the physician or NP and get treatment orders.
In an interview on 4/18/2023 at 1:26 PM, DON-B stated the supervisor or RN in charge at the time a new admission comes in would be responsible for doing the skin assessment of that resident and then RN-K would follow up with any wounds that were discovered at that time. Surveyor asked DON-B what the expectation was of the nurse doing the skin assessment. DON-B stated the RN assessment should include measurement of the wound and a description of the wound. DON-B stated a treatment for the wound should be entered into the TAR and if there was no treatment order with the discharge orders, then the nurse should call the physician and get treatment orders. Surveyor shared the concern with DON-B that on admission on [DATE], R19 had a Stage 4 pressure injury to the coccyx that was not comprehensively assessed until RN-K saw R19 on 4/10/2023, three days after admission. DON-B stated DON-B would look to see if DON-B had any documentation of the skin that was not in the chart and would get back to Surveyor. DON-B stated DON-B knows if it's not written, it's not done. Surveyor verified with DON-B that R19 had an alternating pressure air mattress in place on 4/7/2023. DON-B stated yes, there was an alternating pressure air mattress on R19's bed and that was changed to a bariatric alternating pressure mattress.
On 4/18/2023 at 3:15 PM, Surveyor shared with Nursing Home Administrator-A and DON-B the concerns R19 was admitted on [DATE] with a Stage 4 pressure injury to the coccyx that was not comprehensively assessed until 4/10/2023, no treatment was in place until 4/10/2023, and no Skin Integrity Care Plan was initiated until 4/10/2023. No further information was provided at that time.
Based on observation, interview, and record review, the facility did not ensure that residents with a pressure injury or at risk for pressure injuries received necessary treatment and services, consistent with professional standards of practice, to prevent the development of pressure injuries and to promote healing for 2 (R2 & R19) of 5 Residents reviewed for pressure injuries.
* R2 was admitted to the facility on [DATE] without any pressure injuries. The admission assessment dated [DATE] documents R2 was admitted with Mepilex on his right & left trochanter and sacrum, there was no redness or open areas. On 1/27/23 R2 was identified with a DTI (deep tissue injury) on his left upper posterior thigh & left posterior hip. There was no revision in R2's care plan until R2 was identified as having a DTI to left ischium, an unstageable pressure injury to right Achilles, and DTI to the right buttock on 1/30/23. The diabetes mellitus care plan initiated 1/23/23 has an intervention documented of inspect feet daily for open areas, sores, pressure areas, blisters, edema, or redness initiated 1/23/23. There is no evidence in R2's medical record the facility implemented this intervention either prior to the development of R2's unstageable right Achilles pressure injury or after the development.
* R19 was admitted to the facility on [DATE] with a Stage 4 pressure injury to the coccyx. The facility did not comprehensively assess and a treatment was not put in place until 4/10/23.
Findings include:
The Wound Management Wound Prevention and treatment policy & procedure with an effective date of 2/24/21 under provision and policy includes documentation of 1. The facility will ensure that based on the comprehensive assessment of a resident:
a) A resident receives care consistent with professional standards of practice to prevent pressure ulcers and does not develop pressure ulcers unless the individual's clinical condition demonstrates that they are were unavoidable; and
b) a resident with pressure ulcers receives necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection and prevent new ulcers from developing.
For Etiology and Risk Factors for Pressure Injury under accurate documentation documents Accurate documentation is needed to ensure continuity of care. The plan of care should address efforts to stabilize, reduce or remove underlying risk factors; monitor the impact of the interventions; and modify the interventions as appropriate. The care plan should specifically address risk factors, pressure points, under nutrition and hydration deficits and moisture and its impact.
1.) R2 was admitted to the facility on [DATE] and discharged to the hospital on 2/1/23. R2 has an activated power of attorney for healthcare.
R2's diagnoses includes multiple sclerosis, diabetes mellitus, moderate protein calorie malnutrition, depressive disorder, anxiety disorder, and dementia. R2 has a suprapubic urinary catheter and a colostomy.
The ADL (activities of daily living) self care performance deficit care plan initiated 1/23/23 under interventions documents:
* Bed Mobility: The resident requires max assist by 2 staff to turn and reposition in bed Q2H (every two hours) and as necessary. Initiated 1/23/23.
The potential/actual impairment to skin integrity care plan initiated 1/23/23 & revised on 1/30/23 has the following interventions:
* Encourage good nutrition and hydration in order to promote healthier skin. Initiated 1/23/23.
* Follow facility protocols for treatment of injury. Initiated 1/23/23.
* Provide pressure relieving device(s): APM (alternating pressure mattress) scoop mattress, w/c (wheelchair) cushion, off-loading heels with pillows when in bed. Initiated 1/23/23 & revised 1/26/23.
* Avoid scratching and keep hands and body parts from excessive moisture. Keep fingernails short. Initiated 1/25/23.
* Monitor/document location, size and treatment of skin injury. Report abnormalities, failure to heal, s/sx (signs/symptoms) of infection, maceration, etc to MD (medical doctor). Initiated 1/25/23.
* Use caution during transfers and bed mobility to prevent striking arms, legs, and hands against any sharp or hard surface. Initiated 1/25/23.
* WC (wound care) to consult, evaluate, and treat all skin issues with weekly scheduled wound rounds. Initiated 1/25/23.
* Weekly treatment documentation to include measurement of each area of skin breakdown's width, length, depth, type of tissue and exudate and any other notable changes or observations. Initiated 1/25/23.
* 1/26/23: Requested maintenance to apply APM scoop mattress to bed to prevent skin breakdown d/t (due to) decreased mobility. Initiated 1/26/23.
* Prevalon heel lift boots to be applied to bilateral feet when resident is in bed. Initiated 1/30/23.
* Resident to not have any briefs/depends on at all times. Initiated 1/30/23.
The admission data collection and baseline care plan tool dated 1/23/23 for section H documents for site 25) Right trochanter (hip) and for description documents: Has Mepilex on and has no redness or open areas. For site 26) Left trochanter (hip) and for description documents: Has Mepilex on and has no redness or open areas. For site 53) Sacrum and for description documents: Has Mepilex on, skin is without redness and no open areas. Under admission summary progress note documents: Awake, alert to self. Lung sounds clear anterior, abdomen soft, flat with bowel sounds positive in all four quads. Has Foley patent with clear yellow urine and colostomy with soft unformed stool to right abdomen. Lower abd (abdomen) quads have few scattered injection sites with ecchymosis. Right inner wrist and anticub with ecchymosis from IV (intravenous) sites also left anticub with ecchymosis from IV sites. Has Mepilex to bil (bilateral) hips and coccyx. All three sites do not have redness, no pink, no open areas noted. Has his own teeth and upper front teeth in poor shape, no hearing aides, no glasses. Feet good conditions [sic], will put on list for podiatry to see has a few long toe nails. Pleasant and cooperative at this time, tired, has call light within reach and understands usage. VS (vital signs): 109/57, 66, 18, 98.7, 97% RA (room air). Likes to be called [Name]. This assessment data collection was completed by UM (Unit Manager)-X. Surveyor was unable to interview UM-X as UM-X is no longer employed at the facility.
The nurses note dated 1/23/23 documents, Resident arrived into room [number] via ambulance. Awake and alert to self only. VS (vital signs): 109/57, 66, 18, 98.7, 97% on room air. Has Foley catheter draining clear yellow order and colostomy to right abdomen. Right hand and right antecubital with status post IV sites, band aides removed. Has Mepilex to both hips and coccyx, all are without redness and no open areas noted. Does have a few scattered injection sited from anticoagulant therapy noted to lower quadrants. Has own teeth in poor shape, does not have glasses does not have hearing aides.
The Braden assessment dated [DATE] has a score of 12 which indicates high risk for pressure injuries.
The nurses note dated 1/25/23 documents: Writer was called to room by CNA (Certified Nursing Assistant) stated that the resident had an OA (open area) on the left shoulder, rear, over bone. Area is 1 cm (centimeter) x (times) 1 cm x 0.1 cm. No s/s (signs/symptoms) of infection. No drainage noted. Resident was unaware of it being there. No pain or s/s of pain. Appears to be a skin tear likely caused by shearing. Area was cleaned, medihoney applied to wound bed, gauze island bandage placed to cover the wound. Called and updated POA (power of attorney), wife at 2212 (10:12 p.m.). Called and updated on call at [name of medical group] at 2217 (10:17 p.m.).
Surveyor reviewed under the task tab - skin care/monitoring. No is answered for the question Barrier cream applied after cleansing with each incontinent episode and as needed during the shift on 1/25/23 at 3:19 a.m., 1/26/23 at 3:21 a.m., 1/27/23 at 3:32 a.m., 1/28/23 at 4:23 a.m., 1/29/23 at 4:15 a.m., 1/30/23 at 4:36 a.m., 1/31/23 at 3:54 a.m., 2/1/23 at 5:11 a.m. and not applicable on 2/1/23 at 11:37 a.m. There are no other dates or times documented.
Yes is answered for the question, Resident repositioned self or was assisted with repositioning every 2 hours and as needed during shift on 1/25/23 at 3:19 a.m., 1/26/23 at 3:21 a.m., 1/27/23 at 3:32 a.m., 1/28/23 at 4:23 a.m., 1/29/23 at 4:15 a.m., 1/30/23 at 4:36 a.m., 1/31/23 at 3:54 a.m., 2/1/23 at 5:11 a.m. and at 11:37 a.m. There are no other dates or times documented.
The skin/wound note dated 1/26/23 documents Wound care RN assessed new skin issue on 1/26/23. New skin issue occurred on 1/25/23 on PM (evening) shift. New opened wound to left posterior shoulder d/t (due to) shearing. Wound to left posterior shoulder measures: L (length) = (equals) 1.0 cm, W (width) = 1.0 cm, D (depth) = 0.1 cm. Wound bed to opened wound to left posterior shoulder with 100% red/granulation tissue to wound bed, small amount of serosanguinous drainage, no s/s infection, and skin surrounding opened wound to left posterior shoulder WNL (within normal limits)/intact. Resident denies any pain to opened wound to left posterior shoulder, pain level = 0/10 per resident report. new wound treatment orders obtained as follows: Cleanse NS (normal saline), pat dry, apply skin prep to peri-wound, Cover with bordered gauze dressing or bordered island dressing, change dressing every Mon/Wed/Fri (Monday/Wednesday/Friday) & PRN (as needed). Wound care performed to left posterior shoulder as ordered, resident tolerated wound care well with no complications noted. On 1/26/23 APM scoop mattress to be applied to bed to prevent areas of skin breakdown d/t decreased mobility with physical limitations. Opened wound to left posterior shoulder d/t shearing to be assessed by wound care NP (nurse practitioner) [name] with weekly scheduled wound rounds. Surveyor noted there was no revision to R2's care plan to address/prevent shearing as a risk factor for R2.
The left posterior shoulder was healed/resolved on 1/30/23.
The skin/wound note dated 1/27/23 documents Wound care RN & DON (Director of Nursing) assessed skin on 1/27/23: New DTI (deep tissue injury) to left posterior upper thigh measuring: L= 6.0 cm, W = 5.0 cm, D = 0 cm, wound bed with 100% dark purplish/red intact non-blanchable skin to wound bed to left posterior upper thigh, no drainage, no s/s of infection, surrounding skin red/intact. Applied skin prep to DTI to left posterior hip f/b bordered foam dressing to protect skin. Orders obtained to change dressing Q (every) M/W/F & PRN.
New skin issue discovered on 1/27/23: New DTI to left posterior hip measuring: L= 5.5 cm, W = 4.0 cm, D = 0 cm, wound bed with 100% dark purplish/red intact non-blanchable skin to wound bed to left posterior hip, no drainage, no s/s of infection, surrounding skin red/intact. Applied skin prep to DTI to left posterior hip f/b (followed by) bordered foam dressing to protect skin. Orders obtained to change dressing Q M/W/F & PRN. [Name] NP to assess both new DTI's with weekly scheduled wound rounds. Resident states no c/o (complaint of) pain, pain level = 0/10 per resident report.
There is no further assessment of R2's left posterior upper thigh after 1/27/23.
The Facility did not initiate the order dated 1/27/23 to apply skin prep followed by bordered foam dressing change dressing every Monday/Wednesday/Friday & PRN to the DTI on R2's left posterior upper thigh & left posterior hip as this order is not included on R2's January treatment administration record.
The nurses note dated 1/29/23 documents Alert, responsive. Repositioned off right side often. Resident denies any pain or discomfort to right hip and upper thigh.
The Medicare 5 day MDS (minimum data set) with an assessment reference date of 1/30/23 has a BIMS (brief interview mental status) score of 12 which indicates moderately impaired. R2 has no behavior including refusal of care. R2 requires extensive assistance with one person physical assist for bed mobility, did not transfer or ambulate, is dependent with one person physical assist for toilet use, is checked for indwelling catheter & ostomy. R2 is at risk for pressure injury development and is coded as having one unstageable slough &/or eschar not present upon admission and 3 unstageable DTI not present upon admission.
NP-V's wound care initial evaluation dated 1/30/23 under physical examination documents Deep tissue injury to left posterior hip Deep purple area with deflated blister measuring 4.5 cm x 5.0 cm x 0.1 cm. Scant serosanguineous drainage. The base is 80% deep purple 20% red. No signs or symptoms of infection. Peri-wound pink and blanchable. Status POA (present on admission) Plan: Zinc oxide on bordered foam change daily.
Deep tissue injury to left ischium Deep purple area measuring 5.5 cm x 5.0 cm x 0.1 cm. The base is 100% deep purple and there is no drainage. Peri-wound pink and blanchable. No signs or symptoms of infection. Status: POA Plan: Zinc oxide on bordered foam change daily.
Unstageable pressure injury to right Achilles Full-thickness wound measuring 8.0 cm x 1.9 cm x 0.1 cm. The base is 100% slough covered and there is a moderate amount of serosanguineous drainage. Peri-wound with local erythema and slight warmth. Positive pedal pulse Status: POA Plan: Medihoney on bordered foam change 3 times a week, heel offloading boot at all times. Cellulitis to right Achilles wound Plan: Doxycycline twice daily x 10 days.
Deep tissue injury to the right buttock. Deep purple area measuring 1.5 cm x 2.5 cm. Intact no drainage. 100% deep purple. Peri-wound pink and blanchable. No signs or symptoms of infection: Status: New Plan: Offload with every 2 hours turns, no briefs.
Surveyor noted NP-V's initial evaluation documents R2's pressure injuries were present upon admission but the Facility's admission assessment dated [DATE] documents R2 did not have any open areas.
The skin/wound note dated 1/30/23 documents Right side of buttock DTI assessed on 1/30/23 per [name] NP with weekly wound rounds. DTI to right buttock measures: L = 1.5 cm, W = 2.5 cm D = 0 cm, wound bed with 100% deep dark purple non-blanchable tissue to wound bed, no drainage present, no s/s of infection and skin surrounding DT fragile/intact. DTI to right buttock assessed by wound NP [name] NP on 1/30/23 with new orders obtained to apply [NAME] butt paste 16% Zinc oxide paste to be applied every shift & PRN to right buttock DTI. Depends removed from resident on 1/30/23 d/t DTI to right buttock d/t depends rubbing into resident's skin. Resident doesn't requiring to wear brief/depends d/t ostomy and catheter in place.
Right Achilles unstageable pressure ulcer assessed on 1/30/23 per [name] NP. Right Achilles unstageable pressure ulcer measures: L = 8.0 cm, W = 1.9 cm, D = 0.1 cm, wound bed to right Achilles with 100% slough tissue to wound bed with moderate amount of serosanguinous drainage present, & surrounding skin to peri-wound red. New orders obtained per [name] NP on 1/30/23 for Doxycycline 100 mg (milligrams) po (by mouth) BID (twice daily) x (times) 10 days d/t infection to right Achilles ulcer. New wound orders obtained on 1/30/23 per [name] NP as follows: Cleanse pressure ulcer to right Achilles with wound cleanser, pat dry, apply medihoney to wound bed, Cover with large bordered foam dressing, Change dressing daily & PRN, applied Prevalon boots to bilateral feet on 1/30/23 to be worn when in bed to off-load heels.
The diabetes mellitus care plan initiated 1/23/23 has an intervention documented of Inspect feet daily for open areas, sores, pressure areas, blisters, edema or redness initiated 1/23/23. There is no evidence in R2's medical record the Facility implemented this intervention either prior to the development of R2's unstageable right Achilles pressure injury or after the development.
The January TAR with a start date of 1/30/23 documents Staff to turn/reposition resident every 2-3 hours & PRN every shift for several skin issues requiring frequent turning by staff.
Surveyor reviewed R2's medical record including January MAR (medication administration record), January TAR (treatment administration record), February MAR & TAR, physician orders, progress notes, and information under the task tab and was unable to locate evidence the Facility was monitoring R2's feet. R2 has a diagnosis of diabetes mellitus.
The nurses note dated 2/1/23 documents Family requesting that resident be sent out to hospital for wound evaluation. NP notified and spoke with family. DON and Administrator notified as well. NP called report to ED at [hospital initials]. [Name] ambulance notified of transfer and will be on the way. Family intentions are to have resident placed elsewhere.
The hospital ER (emergency room) Provider notes dated 2/1/23 under clinical impression documents Pressure ulcers of skin of multiple topographic sites. Under ED (emergency department) course documents: I reviewed the pressure ulcers on the patient, none look grossly infected and all are in the early stages. The patient himself has no complaints. He has known MS (multiple sclerosis), dementia, diabetes, chronic Foley catheter. Other than feeling generally weak and rundown he has no concerns. Family concerned as he has developed pressure ulcers on his back and heel. They do not clinically appear infected to me. The patient appears well-appearing. Family arrived at bedside. Including wife who is activated power of attorney, concerned that the patient has developed pressure ulcers and may not be receiving ideal care. Plan was for discharge from rehab tomorrow. They would like the pressure ulcers evaluated. I have pictures of them in the chart below. None of them appear to have any necrotizing component or any active infections. Afebrile
The nurses note dated 2/2/23 documents: Wound care RN & DON assessed skin on 1/27/23 with two skin issues discovered. Both skin issues discovered by CNA & DON when transferring resident from bed to recliner via Hoyer lift, during transfer Mepilex discovered in several areas, Mepilex dressings removed with two new skin issues present under Mepilex dressings. Resident stated he had skin issues when he was in hospital prior to admit to facility. Resident with diagnosis of: Multiple sclerosis, type 2 DM (diabetes mellitus), moderate protein calorie malnutrition, unsteadiness on feet, immobility with physical limitations. DTI to left posterior upper thigh measuring: L = 6.0 cm, W = 5.0 cm, D = 0 cm, wound bed with 100% dark purplish/red intact non-blanchable skin to wound bed to left posterior upper thigh, no drainage, no s/s of infection, surrounding skin red/intact. Resident with no c/o pain to DTI to left posterior upper thigh, pain level = 0/10. Applied skin prep to DTI to left posterior hip f/b bordered foam dressing to protect skin. Treatment orders in place.
Resident second skin issue discovered on 1/27/23: DTI to left posterior hip measuring: L = 5.5 cm, W = 4.0 cm, D = 0 cm, wound bed with 100% dark purplish/red intact non-blanchable skin to wound bed to left posterior hip, no drainage, no s/s of infection, surrounding skin red/intact. Applied skin prep to DTI to left posterior hip f/b bordered foam dressing to protect skin. Wound treatment orders obtained & in place. Resident with no c/o pain to left posterior hip, pain level=0/10 per resident report. RCA (root cause analysis) conducted. New interventions: APM scoop mattress applied to bed 1/26/23 & turning scheduled put in place for staff to turn/reposition resident every 2-3 hours & PRN d/t immobility, orders to apply [NAME] butt paste to bilateral buttock/scrotum for prevention of skin breakdown. Prior interventions: recliner chair in room with Roku cushion to recliner, off-loading bilateral heels with pillows
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Grievances
(Tag F0585)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not make a prompt effort to resolve grievances for 1 (R12) of 7 residents...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not make a prompt effort to resolve grievances for 1 (R12) of 7 residents who had voiced a grievance/concern to the facility.
*On 9/4/22, R12's family voiced concerns to the facility regarding cares being provided, food and staff communication with the resident, which was documented in a nurse's note. The facility did not create a grievance related to the concerns voiced by R12's family.
Findings Include:
The facility policy, entitled Grievance Policy, dated of 12/12/2022, states:
.Residents have the right to voice complaints and make suggestions for change without fearing reprisal, discrimination, coercion, or unreasonable interruption of care, treatment, and services.
Grievances may be filed orally or in writing and may be anonymous if so desired.
The facility will designate a Grievance Officer who is responsible for overseeing the grievance process, receiving and tracking grievances through to their conclusion; leading any necessary investigations by the facility; maintaining the confidentiality of all information associated with grievances; taking immediate action, as necessary, to prevent further potential violations of any resident right while the alleged infringement is being investigated; immediately reporting all alleged violations involving neglect, abuse, injuries of unknown source, misappropriation of resident property and/or exploitation; and taking appropriate corrective action per State law when indicated.
The facility will maintain evidence demonstrating the results of all grievances for no less than three years from the issuance of the grievance decision.
PROCEDURE
1. When a grievance is noted (either verbal or written), the resident or their representative may speak to any member of the facility staff and report the nature of the grievance or submit a written grievance form.
2. At the time of the grievance, the staff member will attempt to resolve the issue or direct the resident/representative to the appropriate department head or staff member for further action and/or notify the Grievance Officer.
3. Upon notification of a resident grievance, information sufficient to identify the individual registering the concern, the resident's name (if not the individual submitting the report), date of receipt, nature of the matter, and location of the resident will be recorded.
4. The Grievance Officer will route the grievance to the appropriate department head related to the grievance filed, and an investigation of the grievance will be conducted. Based on the nature of the grievance, the Grievance Officer will initiate any additional interventions that are indicated at that time (i.e., notify the Abuse Coordinator if the potential for abuse, neglect, exploitation, or misappropriation of resident property exists; ensure action is taken to prevent further potential violations of any resident right while the alleged infringement is being investigated). When indicated, a review of the resident's medical record to obtain information regarding the resident's clinical condition will be completed. The resident and/or resident's representative may be interviewed for additional information as needed. The Department Head or Grievance Officer may also query other healthcare team members that have been involved in the care of the resident.
5. After thorough research has been conducted, the Department Head and/or Grievance Officer will work with staff identified as key individuals critical to problem resolution for the specifically identified concern. All efforts will be made to effectively and expeditiously resolve the grievance.
6. All grievances receive immediate priority and must be investigated with efforts made toward resolution within seven days.
7. The resident will be provided with a verbal follow up to their grievance, including the following information:
A) The name of the department head conducting the investigation
B) The steps taken to investigate the grievance
C) The final results of the grievance
a. Signature by resident or resident representative on grievance document.
i. If resident, or resident representative is not available to sign in person, department head conducting investigation will sign notifying verbal approval given and will obtain witness to grievance resolution and signature.
R12 was admitted to the facility on [DATE] with diagnoses of hypertensive urgency, cognitive communication deficit, and atherosclerosis. R12 no longer resides at the facility.
Surveyor reviewed R12's medical record and noted the following Nurse's Note recorded by Licensed Practical Nurse (LPN) J.
Resident's family, daughter, called the facility, stating that her father had been waiting to be changed an (and) no one had been in. Writer saw an aide just go into the room prior to the call and informed the daughter that an aide entered. Stated that writer will speak with the aide to see if she was changing him. Writer spoke with the aide and the aide stated that she went in and spoke with him. She let him know that she would be back to change him after she changed two other residents she promised to change before speaking with him. Reassured the family member that the aide would be in to change him. Family became upset and stated that the aides needed to do better at explaining things to him. Stated was upset with his cares so far. Brought up that he got food he wasn't supposed to get. The incident with the food occurred yesterday (9/3/22), when the resident requested food that is not on his low sodium diet. Resident is his own person, and the kitchen honored his request as he is his own person. Resident apologized to family. Kitchen was informed by family that he is to follow his diet and not to honor his requests. NOC (night shift) aide went into room while on the phone with the daughter and PM aide was still in with the other two resident's. NOC aide changed and cleaned up the resident. Stated he did not have much BM in his brief and was a little wet.
Surveyor reviewed the grievance log provided by the facility for August, September, and October and noted that no grievances were filed for R12.
On 4/17/23 at 3:15 PM, Surveyor interviewed LPN J. LPN J reported that they sort of remembered R12. Surveyor asked LPN J if they recalled any concerns reported by the family or R12 and if they completed any grievances for R12. LPN J reported that they did not remember. Surveyor asked what the process is when a resident or family voices concerns to them. LPN J reported that they take the resident's concerns to management. LPN J reported that if management wants LPN J to fill out a grievance at that point, then they will.
On 4/18/23 at 8:30 AM, Surveyor interviewed Human Resources (HR) Director D. HR Director D reported that they were the grievance official in September. Surveyor asked what the process is for grievances in the facility. HR Director D reported that depending on the concern, they go and talk to the resident and/or family to get the details and to collaborate to reach a resolution. HR Director D reported that they are the ones who filled out the grievance form most of the time. Surveyor showed HR Director D R12's nurse's note from 9/4/22. HR Director D reported that they do not remember this situation. Surveyor asked if the concerns record in R12's progress note would require a grievance. HR Director D reported that it would depend on the situation, but regarding the food concerns they wouldn't necessarily complete a grievance form as the concerns seemed like they were resolved by LPN J. HR Director D reported concerns about call light wait times, cares, and staff miscommunication would typically be something that would require a grievance to be completed if HR Director D would have been aware of the situation.
On 4/18/23 at 8:50 AM, Surveyor shared concerns regarding the facility not creating a grievance and following up with R12 and their family regarding their concerns that were reported to LPN J on 9/4/22 with Nursing Home Administrator (NHA) A.
On 4/18/23 at 3:15 PM, Surveyor reiterated the same concerns regarding the facility not creating a grievance and following up with R12 and their family regarding their concerns that were reported to LPN J on 9/4/22 to NHA A and Director of Nursing (DON) B.
There was no additional information provided by the facility.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility did not ensure 2 (R5, R11) of 2 Residents reviewed for Activities of Daily Liv...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility did not ensure 2 (R5, R11) of 2 Residents reviewed for Activities of Daily Living (ADLs) received the necessary services to carry out their ADLs including personal hygiene per plan of care.
*R5 did not receive showers per care card which read: Wednesday and Saturday PM. R5 only had three documented showers while residing at the facility from October 2022-survey date, April 18th 2023.
*R11 did not receive a shower while at the facility per their plan of care
Findings Include:
Surveyor reviewed the facility's bathing policy and procedure dated 1/1/21 and noted the following applicable:
Policy Statement: It is the policy of the facility to specify the responsibility to create and sustain an environment that humanizes and individualizes each Resident's quality of life by ensuring all staff, across all shifts and departments, understand the principles of quality of life and honor and support these principles for each Resident; and that the care and services provided are person-centered, and honor and support each Resident's preferences, choices, values, and beliefs.
Guidelines:
1. All residents are offered a bath or shower at least twice a week .
1. R5 was admitted to the facility on [DATE] and has diagnoses including Ataxia, Depression and Anxiety. R5's quarterly Minimum Data Set Assessment, dated 03/08/2023, documented R5 had a Brief Interview for Mental Status of 15, indicating R5 is cognitively intact; R5 received opioids 7 out of the last 7 days; No to pain or hurting and R5 needed total assistance with bathing or showering.
R5's Certified Nursing Assistant (CNA) [NAME] documents, Bathing-Wed/Sat: PM.
R5's care plan, dated 01/11/2023, documented The resident has an ADL (Activities of Daily Living) self-care performance deficit related to HF (Heart Failure), asthma, arthritis and ataxia with pain, and has interventions including, Bathing/Dressing/Grooming: assist of 1.
On 04/17/23 at 9:22 AM, Surveyor observed R5 lying in bed. R5 informed Surveyor, they only had two showers since admission to the facility in October 2022. R5 was unsure if there was a shower schedule and did not know what days they should receive a shower. R5 informed Surveyor staff do not ask them for a shower and if R5 asks staff for a shower they say there's no time. Per R5, they wash themselves with wipes and wash clothes, but it is not the same as a shower. R5 stated they would like more frequent showers.
Surveyor reviewed R5's shower documentation provided by the facility which documented R5 received a shower only three times on 12/10/22, 01/10/23 and 03/06/23; R5 had bed baths on 12/20/22, 12/31/22, 01/06/23, 3/8/23, 3/14/23, and 3/15/23; R5 had refused showers on 3/26/23, 3/29/23 and 4/12/23. Surveyor noted there was no shower documentation provided prior to 11/17/22 and R5 was admitted on [DATE] and there was no shower documentation between 01/30/23 and 02/22/23.
Surveyor did not note any nurse progress notes addressing R5's shower refusals.
On 04/18/23 at 7:45 AM, Surveyor interviewed Licensed Practical Nurse (LPN)-H.
LPN-H informed Surveyor if a resident refuses a shower the Certified Nursing Assistant (CNA) should inform the nurse and the nurse should attempt to approach the resident and if the resident still refuses, the nurse should document the refusal. Surveyor asked LPN-H if she was aware of R5 refusing showers. LPN-H was uncertain but informed Survey R5 usually washes self by the sink and stays in bed most of the day.
On 04/18/23 at 1:17 AM, Surveyor interviewed Director of Nursing (DON)-B.
DON-B informed Surveyor the staff should document showers in the resident's Electronic Health Record and on shower sheets, which is something DON-B stated she implemented upon hire at the facility. DON-B informed Surveyor there were no shower sheets for R5. DON-B stated residents are scheduled for two showers weekly. Surveyor expressed concerns R5 only had 3 documented showers since admission: no showers prior to 11/17/23, one shower between 11/17/22 and 12/30/22; one shower between 12/30/22 and 01/30/23; no shower documentation between 01/30/23 and 02/22/23; and one shower between 02/22/23 and present date. DON-B stated if it is not documented it is not done. Surveyor asked for any additional information on R5's shower documentation.
On 04/18/23 at 3:00 PM Surveyor relayed the above concerns to DON-B and Nursing Home Administrator (NHA)-A. Surveyor asked for any additional information. No additional information was provided.
2. R11 was admitted to the facility on [DATE], and has diagnoses that include polyarthritis, type two diabetes mellitus with diabetic nephropathy, type two diabetes mellitus with diabetic chronic kidney disease, osteoarthritis, ankylosing spondylitis of unspecified sites in spine, cognitive communication deficit, need for assistance with personal care and muscle weakness. R11 was discharged from the facility on 8/26/22.
R11's admission Minimum Data Set (MDS) dated , 8/10/22, documents a Brief Interview for Mental Status (BIMS) score of 15, indicating R11 is cognitively intact for daily decision making. Section G (Functional Status) documents R11 requires extensive assistance of two + persons physical assistance for bed mobility, transfers, toileting and personal hygiene. Bathing is documented as total dependence requiring assistance of two + persons physical assistance. Section F (Interview for Daily Preferences) C. How important is it to you to choose between a tub bath, shower, bed bath, or sponge bath? Very important. Section E documents no rejection of evaluation or cares.
R11's care plan dated 8/16/22, documents R11 has an ADL self-care performance deficit related to polyarthritis and osteoarthritis with recent fall with severe right hip pain. The interventions section documents, Dressing/bathing/Grooming: upper body set up and lower body dependent.
R11's Certified Nursing Assistant (CNA) tasks, which direct CNAs how to care for R11, documents under the bathing section that R11 should receive a shower on Tuesdays and Saturdays, PM.
On 4/17/23 at 4:15, Surveyor interviewed R11 on the phone. R11 reported to Surveyor that R11 only received two showers while R11 was at the facility and stated, I had to beg to get a shower.
Surveyor requested R11's shower documentation for the month of August 2022 from the Nursing Home Administrator (NHA)-A.
Surveyor reviewed R11's shower sheets that were provided by the facility. R11 was provided a bed bath/sponge bath on 8/6/22 and 8/9/22.
Surveyor reviewed the facility grievance log. A grievance was documented on 8/22/22 documenting that R11 was not receiving showers. Surveyor requested the full investigation for this grievance from the NHA-A.
Surveyor reviewed the grievance resolution which documented that R11 was out on an appointment on 8/22/22 and agreed to have a shower on 8/23/22. Resident was notified of this resolution on 8/23/22 and it documents that R11 received a shower in the morning of 8/23/22.
Surveyor requested documentation that this shower on 8/23/22 occurred and was not provided any additional information regarding showers for R11.
Surveyor noted the only documentation that R11 received a shower was on 8/6/22 and 8/9/22.
On 4/17/23, at 3:20 PM, Surveyor interviewed Certified Nursing Assistant (CNA)-O. CNA-O reported that there are shower slips on the wall behind nursing station to see what residents have showers on what days. CNA-O stated that they document showers on shower sheets as well as the task section in the CNA charting. She stated that if a resident refuses a shower, she will go back later and ask again and if resident continues to refuse, she notifies the nurse and will document that the resident refused.
On 4/18/23, at 1:15 PM, Surveyor interviewed the Director of Nursing (DON)-B. DON-B stated that it is expected that residents receive two showers per week and that they are scheduled. DON-B stated that it is expected that showers be documented on the shower sheets as well as under the task section in the electronic health record. Surveyor informed DON-B of the concern regarding R11 not receiving showers while at the facility per their plan of care.
No additional information was provided by the facility.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure 3 (R9, R16 and R6) of 3 residents reviewed for accidents had a...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure 3 (R9, R16 and R6) of 3 residents reviewed for accidents had a complete and through investigation of each accident.
*R9 sustained an unwitnessed fall. The facility did not complete a through fall investigation including staff statements or update R9's fall risk care plan after their fall.
*R16 sustained an unwitnessed fall. The facility did not complete a through fall investigation including staff statements.
*R6 sustained an unwitnessed fall. The facility did not complete a through fall investigation including root cause analysis and staff statements.
Findings include:
Surveyor reviewed the facility Fall Policy last reviewed 5/17/21 and notes the following applicable:
.Policy Statement: All Residents will receive adequate supervision, assistance, and assistive devices to prevent falls. Each Resident will be evaluated for safety risks, including falls and accidents. Care plans will be created and implemented based on the individual's risk factors to aid in preventing falls. All falls are to be investigated and monitored.
Procedure
1. Investigative Guidelines
f. Complete Incident/Event Report
g. Obtain detailed statements from ANY witnesses
2. Quality Assurance Guidelines
a. Review Incident report for completeness
b. Complete Investigative Report
e. The care plan is to be updated with any new interventions
1. R9 was admitted to the facility on [DATE] with diagnoses of Chronic Kidney disease and cognitive communication deficit. R9 discharged from the facility on 10/5/22.
R9's admission Minimum Data Set (MDS) dated [DATE] documents R9's Brief Interview for Mental Status (BIMS) score to be 15, indicating R9 was cognitively intact for daily decision making. R9 required extensive assistance for transfers, hygiene, bed mobility and toileting.
On 9/18/22, R9 sustained an unwitnessed fall and was observed on the floor by staff next to their bed. R9 told staff that they had hit their head when they slid out of their bed and fell to the floor. On 4/18/23 at 12:30 PM, Surveyor reviewed R9's fall incident report which indicated R9 had an unwitnessed fall. Surveyor notes notifications to family, physician were completed and neurological checks were completed per facility protocol. Surveyor noted there were no staff statements included with the fall incident report to assist in determining a root cause analysis and as indicated in the facility fall policy. Surveyor requested staff statements from the facility related to R9's fall on 9/18/22. Previous DON (Director of Nursing) had completed the fall incident report and was not available for interview.
R9's comprehensive care plan included the following interventions initiated 9/14/22: call light within reach, ensure R9 is wearing appropriate footwear, Follow facility fall protocol. No new interventions were added to R9's comprehensive care plan after their fall on 9/18/22, based off of a root cause analysis.
On 4/18/23 at 1:45 PM, Surveyor interviewed DON-B who confirmed there should be staff statements to accompany any resident incident/accident reports.
On 4/18/23 at 3:30 PM, Surveyor shared concerns with NHA-A and DON-B that the facility was unable to provide any staff witness statements for R9's fall and that there were no new interventions implement after R9's fall on 9/18/22. No further information was provided by the facility at this time.
2. R16 was admitted to the facility on [DATE] with diagnoses of muscle weakness and vascular dementia.
R16's admission Minimum Data Set (MDS) dated [DATE] documents R16 is rarely to never understood. R16 requires extensive assistance for transfers, hygiene, bed mobility, toileting.
On 3/15/23, R16 was observed on the floor in their room by staff. Surveyor requested R16's fall incident report. Surveyor notes notifications to family, physician were completed and neurological checks were completed per facility protocol. Surveyor noted there were no staff statements included with the fall incident report to assist in determining a root cause analysis and as indicated in the facility fall policy. Surveyor requested staff statements from to facility related to R16's fall on 3/15/23.
R16's comprehensive care plan dated 3/10/23 included the following interventions initiated 4/11/23: call light within reach, appropriate footwear, follow facility fall protocol. On 3/16/23, a new intervention was added for a bowel and bladder plan.
On 4/18/23 at 1:45 PM, Surveyor interviewed DON-B who confirmed there should be staff statements to accompany any resident incident/accident reports.
On 4/18/23 at 3:30 PM, Surveyor shared concerns with NHA-A and DON-B that the facility was unable to provide any staff witness statements for R16's fall. No further information was provided by the facility at this time.
2. R6 was admitted to the facility on [DATE] with diagnoses of Disorder of Central Nervous System, Muscle Weakness, Anxiety Disorder, Major Depressive Disorder, Unspecified Dementia and Other Frontotemporal Neurocognitive Disorder. R6 discharged from the facility on 10/5/22.
R6's admission Minimum Data Set (MDS) dated [DATE] documents R6's Brief Interview for Mental Status(BIMS) score to be 13, indicating R6 was cognitively intact for daily decision making. R6 required supervision assistance for transfers and hygiene, independent for bed mobility, and extensive assistance for dressing and toileting. R6's MDS also documents no range of motion impairment.
R6's fall risk assessment completed 9/15/22 indicated R6 was high risk for falling.
R6's comprehensive care plan initiated a focused problem that R6 was at risk for falls with the following interventions:
-Be sure R6's call light is within reach and encourage R6 to use it for assistance as needed
Initiated 9/15/22
-Educate R6/family/caregivers about safety reminders and what to do if a fall occurs
Initiated 9/15/22
-Ensure R6 is wearing appropriate footwear
Initiated 9/15/22
-Follow facility fall protocol
Initiated 9/15/22
-Frequent reminders to use call light for assistance
Initiated 9/19/22
-Wheelchair brakes to be locked when R6 not sitting in it
Initiated 9/21/22
Surveyor reviewed R6's electronic medical record (EMR) and notes on 9/15/22, R6 was found sitting on the floor on roommate's side of the room, near R6's foot of the bed, sitting on buttocks, hands to side, legs in front of R6. R6's wheelchair was found at foot of bed, almost closed in accordion style. R6 did not use call light for assistance.
On 4/17/23 at 12:50 PM, Surveyor reviewed R6's fall incident report which indicates R6 had an unwitnessed fall. Surveyor notes notifications was completed and neurochecks were completed per facility policy. However, Surveyor notes there is no staff statements with the fall incident report. Surveyor requested from the facility and staff statements in regards to R6's fall.
On 4/18/23 at 8:07 AM, Administrator (NHA-A), does not believe there are any witness statements.
On 4/18/23 at 1:33 PM, Surveyor interviewed Director of Nursing (DON-B) who confirmed there should be staff statements to accompany R6's fall incident report. DON-B stated the expectation is for staff statement to be completed for all incident/accident reports and understands Surveyor's concern.
On 4/18/23 at 3:35 PM, Surveyor shared the concern with NHA-A and DON-B that the facility was unable to provide any staff/witness statements for R6's fall. The facility did not complete a through fall investigation including root cause analysis and staff statements.
No further information was provided by the facility at this time.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0692
(Tag F0692)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility did not maintain acceptable parameters of nutritional status, such as usual ...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility did not maintain acceptable parameters of nutritional status, such as usual body weight or desirable body weight range for 2 (R7 and R3) of 5 residents reviewed for nutrition and weight loss.
*R7 was not weighed upon admission per facility policy or during their stay at the facility. The facility's dietician completed a nutritional assessment using R7's weight taken in the hospital.
*From 12/13/22 to 12/20/22 R3 had a sever weight loss of 14.4%. The facility did not notify the facility's dietician or the physician of R3's weight loss.
Findings Include:
The facility policy, entitled Weight Management, dated of 3/1/2021, states:
POLICY STATEMENT: The facility's policy is to provide care and services to weight management by State and Federal regulations.
PROCEDURE:
1. All residents admitted to the facility will be weighed according to the following schedule: upon admission and weekly times four weeks.
2. All residents will be weighed every month unless otherwise ordered by the physician or deemed necessary by the dietician or the interdisciplinary team.
3. Monthly weights should be completed by the fifth of each month.
4. Dietary should evaluate weights, notify appropriate disciplines of significant changes, and initiate corrective measures.
5. A re-weight will be obtained for any weight change of +/- (3) Ibs. from the previous weight unless the physician has ordered other parameters.
6. All re-weights will be obtained immediately. A licensed nurse will visualize the re-weight process.
7. All weights will be documented in the resident's electronic medical record.
8. If possible, the weights should be obtained at the same time of day, preferably in the morning and with the same scale to ensure consistency.
9. The scale will be zeroed out before weighing the resident by the staff member obtaining the weight.
10. For residents being weighed in a wheelchair, be sure to obtain the wheelchair weight first, including any cushions/devices in use, and subtract weight from the total weight each time the resident is weighed.
11. The resident's nurse will notify the physician and the resident or resident representative of any significant unexpected or unplanned weight changes.
1. R7 was admitted to the facility on [DATE] with diagnoses of Hemiplegia and Hemiparesis, pneumonia, and hypothyroidism. R7 was discharged on 10/24/22 and no longer resides at the facility.
Surveyor reviewed R7's nurse's notes and noted the following Nutrition Assessment Progress note, dated 10/18/22, which documented that R7's admission weight was pending. Hospital documented R7's weight as 152 pounds. R7's diet: general, pureed texture, nectar thick liquids. Resident with poor-fair appetite/intakes. Dietitian met with R7 and family. Family reported R7 never ate a lot prior to having a stroke. Family reported R7 has lost weight but doesn't know how much. Agree with diagnoses of severe protein malnutrition due to qualifying factors of fat wasting to orbital area and muscle wasting to hand area. Estimated nutritional needs based on current body weight: 2072 kilocalorie (kcal) (30 kcal/kg), 83-103 grams (g) (1.2-1.5 g/kilogram (kg), 2072 milliliters (ml) (1ml/kcal). Resident has increased nutritional needs due to severe protein calorie malnutrition. Interventions: pureed/nectar thick per speech recommendations, add frozen nutritional treat daily, provide additional fluid in between meals for hydration, food/beverage preferences updated.
Surveyor noted the above nutritional assessment was completed by a Dietitian that no longer works at the facility.
R7's nutritional care plan, initiated 10/19/22, documents R7 has a nutritional problem related to dysphagia. R7 is on pureed texture and nectar thick liquids, history of weight loss, diagnosis of severe protein malnutrition and fair appetite.
The interventions section documents the following interventions:
- Administer medications as ordered. Monitor/Document for side effects and effectiveness, explain and reinforce to the resident the importance of maintaining the diet ordered.
- Encourage the resident to comply. Explain consequences of refusal, obesity/malnutrition risk factors.
- Monitor/document/report as needed any signs or symptoms (s/sx) of dysphagia: Pocketing, Choking, Coughing, Drooling, holding food in mouth, several attempts at swallowing, refusing to eat, Appears concerned during meals.
- Monitor/record/report to the physician as needed the s/sx of malnutrition: Emaciation (Cachexia), muscle wasting, significant weight loss: 3lbs in 1 week, >5% in 1 month, >7.5% in 3 months, >10% in 6 months.
- Obtain and monitor lab/diagnostic work as ordered. Report results to physician and follow up as indicated.
- Occupational Therapy to screen and provide adaptive equipment for feeding as needed.
- Provide 1:1 feeding assistance at meals.
- Provide additional 120 milliliters nectar thick liquids 4 times per day for hydration. Assist with intakes.
- Provide and serve supplements as ordered: frozen nutritional treat daily.
- Provide, serve diet as ordered- general, pureed texture, thin liquids. Monitor intake and record meals.
- Provide, serve diet as ordered. Monitor intake and record meals.
- Dietitian to evaluate and make diet change recommendations as needed.
- R7 will be weighted as ordered by the physician.
Surveyor reviewed R7's medical record and was unable to locate a weight taken on R7 while at the facility.
On 4/17/23 at 1:50 PM, Surveyor requested documentation of R7's weight while at the facility from Nursing Home Administrator (NHA) A.
On 4/17/23 at 3:30 PM, NHA A informed Surveyor there was no documentation of a weight for R7 while at the facility.
On 4/18/23 at 10:15 AM, Surveyor interviewed Dietitian L. Dietitian L reported they were not the Dietician during R7's stay at the facility and does not have any information regarding R7.
Surveyor asked Dietitian L when a resident should be weighed when admitted to the facility. Dietitian L reported that ideally the weight should be done right away, but they would like it done within the first 3 days. Dietitian L reported that the admission weight should be taken at least before the Minimum data set (MDS) assessment. Surveyor asked Dietitian L if hospital weights should be used when conducting nutritional assessments. Dietitian L reported that hospital weights should not be used when conducting a nutritional assessment and that it is not acceptable.
On 4/18/23 at 10:35 AM, Surveyor interviewed Licensed Practical Nurse (LPN) F. LPN F reported that when a resident is admitted the weight should be done on the same day.
On 4/18/23 at 10:40 AM, Surveyor interviewed LPN H. LPN H reported that when a resident is admitted the weight should be done within 24 hours of the resident's admission.
On 4/18/23 at 1:15 PM, Surveyor interviewed Director of Nursing (DON) B. DON B reported that when a resident is admitted , it is the expectation that a weight is taken the same day.
On 4/18/23 at 3:15 PM, Surveyor shared the concerns regarding R7 not having a weight taken while residing at the facility and the facility's dietitian using a hospital weight to complete a nutritional assessment with Nursing Home Administrator (NHA) A and DON B.
There was no additional information provided.
2. R3 was admitted to the facility on [DATE] with diagnoses of cardiomyopathy malnutrition and irritable bowel syndrome.
Surveyor reviewed R3's medical record including physicians orders, weights and comprehensive care plan. Surveyor noted R3's weight of 126.0 pounds on 11/30/22. On 12/6/22, R3's weight was 126.0 pounds. On 12/13/22, R3's weight was 126.0 pounds. On 12/20/22, R3's weight was documented as 107.8 pounds. Surveyor did not note any notification of R3's weight loss to the facility's registered dietician or physician. R3 was receiving a nutritional supplement shake three times daily with meals per comprehensive care plan dated 12/16/22.
On 4/18/23 at 10:20 AM, Surveyor interviewed Dietitian-L. Dietitian-L reported they were not the Dietician during R3's stay at the facility and does not have any information regarding R3. Surveyor asked Dietician-L if a resident sustains a significant weight loss whether or not the facility should notify an physician. Dietician-L responded the facility should notify either a dietician or physician with any weight changes for residents.
Surveyor interviewed Director of Nursing (DON)-B. DON-B was not familiar with R3 as they were not employed at the facility at that time.
On 4/18/23 at 3:15 PM, Surveyor shared the concerns with Nursing Home Administrator (NHA)-A and DON-B regarding R3 sustaining a 14% weight loss while residing at the facility in December 2022 that was not addressed by a registered dietician of physician. NHA-A and DON B did not provide any additional information to Surveyor at this time.
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interviews and record review, the facility did not ensure a safe, clean, comfortable and homelike en...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interviews and record review, the facility did not ensure a safe, clean, comfortable and homelike environment as evidenced by having a linen shortage in order to properly take care of Residents with the potential to affect 4 of 4 residents interviewed (R24, R23, R22, R21) as well as those residents who receive linens from the East and [NAME] linen carts.
Findings Include:
Surveyor requested a facility policy and procedure for line and received the following Linen Management policy and procedure dated 2/4/21 with the applicable procedures:
.2. Determine the amount of clean linen needed and remove it from the storage area to the designated cart.
4. Take only linen needed for immediate use of care into the Resident's room. Excess linen in Resident rooms reduces the supply in circulation. Once in the Resident's room, linen may not be returned to the cart.
6. Do not store non-linen articles in the clean linen room.
On 4/17/23 at 10:10 AM, Surveyor observed the [NAME] linen cart. Surveyor noted there was no washcloths on the cart. Surveyor observed the East linen cart to only have approximately 10 towels and no washcloths. Surveyor observed approximately 15 towels in the linen closet and no washcloths.
On 4/17/23 at 10:30 AM, Surveyor interviewed Certified Nursing Assistant(CNA-S) regarding having enough linens to take care of the Residents. CNA-S stated that having enough towels and washcloths is always an issue. CNA-S stated the carts are supposed to be stocked before day shift. CNA-S informed Surveyor that all CNAs have an issue with having enough linen for the Residents. CNA-S stated it has been brought to the attention of management several times. Surveyor asked CNA-S if CNA-S is aware of CNAs bringing in their own disposable wipes to take care of the Residents. CNA-S stated, Yes, we have all done it, I included, because we never know from day to day what we will have.
On 4/17/23 at 10:41 AM, Surveyor interviewed CNA-T who stated the facility sometimes runs out of towels and washcloths.
On 4/17/23 at 11:03 AM, Surveyor reviewed Resident Council Minutes. In the 2/15/23 minutes, Residents reported an issue with the turn around time for laundry. In the 3/23 minutes R24 stated that it takes two hours in the morning to get R24's call light answered, and when they come back, the staff informs R24 there are no washcloths.
On 4/17/23 at 12:24 PM, Surveyor interviewed Housekeeping Supervisor(HS-C) in regards to the linen issue. HS-C stated that when HS-C started in December of 2022, there was no housekeeping or laundry staff. HS-C stated there is only one laundry employee who does personal and linen and works days only. HS-C states HS-C arrives at the facility at approximately 4:30 AM, to get the laundry started. HS-C stated there is a major concern with the amount of washcloths not being available. HS-C stated based on the amount put out on the carts, HS-C is not receiving the same amount back. HS-C stated the linen carts are stocked by 6:30 AM, and again between 1:00 PM and 2:00 PM. HS-C has not completed a room to room check for stored unused linen. HS-C does not order the linen for the facility and informed Surveyor that is the task of the Maintenance Director(MD-I).
On 4/17/23 at 2:00 PM, Surveyor observed the East linen cart. Surveyor counted approximately 10 towels and 20 washcloths, and only 1 sheet. Surveyor observed the [NAME] linen cart and counted 2 gowns, 8 towels, and no washcloths. Surveyor observed the linen closet had approximately 10 fitted sheets, 3 bath blankets, 4 flat sheets, no towels or washcloths.
On 4/17/23 at 3:30 PM, CNA-O informed Surveyor that all linen is difficult to find on the PM shift. CNA-O stated that not having towels and washcloths is worse which makes it difficult to wash/clean up the Residents.
On 4/18/23 at 7:05 AM, Surveyor made observations of the linen carts and linen closet. Surveyor observed the [NAME] linen cart contained approximately 7 towels and 7 washcloths, 3 bath blankets, 2 regular blankets, 6 flat sheets, 8 fitted sheets and plenty of gowns and pillowcases. The East linen cart had plenty of gowns, 1 bath blanket, 1 regular blanket, approximately 4 flat sheets, 2 fitted sheets, 6 pillow cases, 18 towels and 25 washcloths. The linen closet had plenty of pillowcases, fitted sheets, and gowns. Surveyor observed 1 regular blanket. There are no flat sheets, bath blankets, towels and washcloths.
On 4/18/23 at 7:30 AM, Surveyor interviewed Licensed Practical Nurse(LPN-U) in regards to the linen issue. LPN-U confirmed LPN-U works night shift. LPN-U stated that about a month ago, LPN-P had to go down and do laundry on the night shift because there was no linen. LPN-U stated very frequently there is no linen available.
On 4/18/23 at 9:02 AM, Maintenance Director (MD-I) informed Surveyor that MD-I orders linen for all company 3 buildings. MD-I confirmed there has been a problem with enough linen in the past, about February. MD-I had to come to the facility and do laundry.
On 4/18/23 at 9:37 AM, Surveyor interviewed Activities Director (AD-R) in regards to the Resident Council Minutes. AD-R confirmed that AD-R is present during the meeting and takes minutes. AD-R confirmed that R24 had stated R24 was not getting washed up due to not enough linen. AD-R stated that Human Resources Director (HR-D) had picked up 2 loads of laundry a couple of times from other facilities and has also purchased disposable wipes at times to use on the Residents.
Surveyor notes R24's Annual Minimum Data Set (MDS) dated [DATE] documents R24's Brief Interview for Mental Status(BIMS) score to be 15, indicating R24 is cognitively intact for daily decision making.
On 4/18/23 at 9:40 AM, R23 informed Surveyor that linen supply is first come, first serve for towels and washcloths, and there is frequently no washcloths. R23 states R23 sometimes has to wait to wash up.
Surveyor notes R23's Annual MDS dated [DATE] BIMS score to be 15, indicating R23 is cognitively intact for daily decision making.
On 4/18/23 at 9:41 AM, R21 stated the facility does the best they can but have run out of linen sometimes, and sometimes have to use a hand towel as a washcloth.
Surveyor notes R21's Annual MDS dated [DATE] BIMS score to be 15, indicating R21 is cognitively intact for daily decision making.
On 4/18/23 at 10:02 AM, CNA-N stated the facility is frequently short washcloths and towels. CNA-N stated it has been hard to get the Residents washed up at times, especially if we are short staffed, we don't have time to run around looking for linen. CNA-N stated sometimes the CNAs would cut towels in half to get a washcloth. CNA-N stated that HR-D knew we were out so HR-D would bring in disposable wipes.
On 4/18/23 at 10:05 AM, R22 informed Surveyor the facility runs out of washcloths and towels frequently, especially on the weekends so R22 has started to purchase R22's own disposable wipes for back-up.
Surveyor notes R22's Quarterly MDS dated [DATE] BIMS score to be 15, indicating R22 is cognitively intact for daily decision making.
On 4/18/23 at 10:25 AM, HR-D confirmed that when the laundry department was short staffed, HR-D was doing laundry and management was folding. HR-D confirmed HR-D has gone to other facilities to pick up linen and has purchased disposable wipes. HR-D feels the linen situation is much better now.
On 4/18/23 at 1:35 PM, Director of Nursing(DON-B) has not been made aware of any issues with the linen supply but suggested the facility would have gotten linen from another facility.
On 4/18/23 at 3:35 PM, Surveyor shared the observations with Administrator(NHA-A) and DON-B of the low linen supply and interviews from Residents and staff concerning the issue of no linen available at times to wash up the Residents. No further information was provided by the facility at this time.
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0661
(Tag F0661)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. R11 was admitted to the facility on [DATE], and has diagnoses that include polyarthritis, type two diabetes mellitus with dia...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. R11 was admitted to the facility on [DATE], and has diagnoses that include polyarthritis, type two diabetes mellitus with diabetic nephropathy, type two diabetes mellitus with diabetic chronic kidney disease, osteoarthritis, ankylosing spondylitis of unspecified sites in spine, cognitive communication deficit, need for assistance with personal care and muscle weakness. R11 was discharged from the facility on 8/26/22.
R11's admission Minimum Data Set (MDS) dated , 8/10/22, documents a Brief Interview for Mental Status (BIMS) score of 15, indicating R11 is cognitively intact for daily decision making. R11 is their own person. Section G (Functional Status) documents R11 requires extensive assistance of two + persons physical assistance for bed mobility, transfers, toileting and personal hygiene. Bathing is documented as total dependence requiring assistance of two + persons physical assistance. Section Q 0300A (Participation in Assessment and Goal Setting) is incomplete. 0400 documents that there is an active discharge plan in place for the resident to return to the community.
R11's care plan dated 8/3/22, documents R11 has a desire to discharge home or to the community. Interventions include encouraging the resident to discuss feelings and concerns with impending discharge. Monitor for and address episodes of anxiety, fear, distress. Evaluate the resident's motivation and ability to safely return to the community, Active date 8/3/22.
Surveyor reviewed R11's physician orders and was unable to locate a physician order for discharge.
R11's social services note dated 8/16/22 documents, IDT (Interdisciplinary Team) met with resident and family friend via telephone. Therapy to continue to work with resident. Discharge plan is to go home with daughter.
R11's physician progress note dated 8/26/22 documents, resident stated I don't know if I'm going home or to another rehab. Patient was seen in her room up in her wheelchair packing her things to discharge . resident is unsure if resident will be accepted at (name of Rehab) or going home and initiating skilled services with (name of Home Health Agency).
R11's SNF Discharge summary dated [DATE] documents, post discharge follow up instructions: follow up with PCP (primary care physician) in 1-2 weeks after discharge from SNF.
R11's Discharge Summary Information form dated 8/26/22 which documents a recapitulation of R11's stay at the facility has sections A and B completed, however section C Physical Assessment on Discharge and Instructions is left blank. Section D Follow-up Physician Care section is incomplete. Section E Recapitulation of Stay is incomplete except for the Social Services Discharge Summary which documents, Resident has completed rehabilitation. Resident is returning home with family. Home health services for PT, OT referrals to (Name of Agency). (Name of Agency) will reach out to schedule a time to start services. Follow up with PCP (Primary Care Physician).
On 4/18/23, at 9:16 AM, Surveyor interviewed Human Resource Director (HR)-D. HR-D previously served as the Nursing Home Administrator from June 2022 through March 27, 2023. HR-D explained that discharge planning starts upon admission of a resident. The IDT meets to discuss discharge planning and will include the resident and family members. HR-D explained that it was the responsibility of the social worker to complete and go over discharge paperwork with a resident before discharge. The Director of Nursing (DON) or nurse will prep medication and send prescriptions to pharmacy if needed. DON or nurse will explain medication with resident. HR-D was unaware of the current process and who was responsible for completing and going over discharge paperwork with a resident.
On 4/18/23 at 10:22 AM, Surveyor interviewed Director of Nursing (DON)-B. DON-B informed Surveyor that currently the social worker initiates the Discharge Summary Information document in the medical health record. The social worker is responsible for handling the where and how of a resident's discharge. Each discipline should fill out their section in the recapitulation section of the document. The DON or nurse reviews the medication. DON-B explained that the residents stay should all be documented in this document. We will then do education with the resident and or family member. Surveyor informed DON-B of concerns regarding R11's Discharge Summary Information document which was blank. DON-B stated since she has been the DON since January 2023 staff have been completing the Discharge Summary Information document. She could not speak as to why it was not being done previously. DON-B stated they currently have a new social worker who started on 4/17/23, and they will be instructing her to complete the discharge documents. DON-B did confirm there should be a physician order for discharges as well.
On 4/18/23, at 3:22 PM, Surveyor met with Nursing Home Administrator-A and DON-B and informed them about concerns regarding no physician order for R11's discharge and the incomplete Discharge Summary Information form which is given to a resident upon discharge.
No additional information was provided as to why the facility did not ensure that R11 received a completed discharge summary in order to communicate necessary information to the resident and continuing care provider.
Based on interview and record review the facility did not ensure that discharge summaries required for communication regarding a Residents stay in the facility were completed fully for 4 (R6, R10, R11 and R14) of 4 Residents reviewed for discharge requirements.
*R6 discharged home on [DATE], and R6's discharge summary did not contain completed documentation from all Interdisciplinary Team (IDT) members. R6 did not have a physician's order for discharge.
*R10 left the facility Against Medical Advice (AMA) to transfer to another facility on 9/29/22 and the facility did not provide any discharge instructions to R10.
*R11 discharged home on 8/26/22, and R11's discharge summary did not contain completed documentation from all IDT members. R11 did not have a physician's order for discharge.
*R14 discharged home on 7/29/22, and R14's discharge summary did not contain completed documentation from all IDT members. R14 did not have a physician's order for discharge.
Findings Include:
Surveyor reviewed the facility Discharge Planning policy and procedure dated 1/1/21 and notes the following pertaining to the survey process:
Intent:
It is the policy of the facility to develop and implement an effective discharge planning process that focuses on the Resident's discharge goals, the preparation of Residents to be active partners and effectively transition them to post-discharge care, and the reduction of factors leading to preventable readmissions, in accordance with State and Federal Regulations.
Procedure:
2. The facility will ensure that the discharge needs of each Resident are identified and result in the development of a discharge plan for each Resident.
3. The facility will include regular re-evaluation of Residents to identify changes that require modification of the discharge plan. The discharge plan must be updated, as needed, to reflect these changes.
4. The facility will involve the interdisciplinary team (IDT), as defined by 483.21(b)(2)(ii), in the ongoing process of developing the discharge plan.
6. The facility will involve the Resident and Resident representative in the development of the discharge plan and inform the Resident and Resident representative of the final plan.
14. A post-discharge plan of care that is developed with the participation of the Resident and, with the Resident's consent, the Resident representative(s), which will assist the Resident to adjust to his or her new living environment.
15. The post-discharge plan of care will indicate where the individual plans to reside, any arrangements that have been made for the Resident's follow up care and any post-discharge medical and non-medical services.
Surveyor also reviewed the facility Against Medical Advice (AMA) policy and procedure dated 3/1/21 and notes the following applicable:
.Procedure:
-A discussion with the Resident should be documented in the medical record and include the following:
--The reason for the Resident's AMA decision
--The benefits of the following medical advice and the risks of not following
--Discharge instructions, including notation of any follow up visits or referral
-The AMA Release and Discharge Record form is uploaded in the Resident's chart
1. R6 was admitted to the facility on [DATE] with diagnoses of Disorder of Central Nervous System, Muscle Weakness, Anxiety Disorder, Major Depressive Disorder, Unspecified Dementia and Other Frontotemporal Neurocognitive Disorder. R6 discharged from the facility on 10/5/22. R6 was his own person.
R6's admission Minimum Data Set (MDS) dated [DATE] documents R6's Brief Interview for Mental Status (BIMS) score to be 13, indicating R6 was cognitively intact for daily decision making. R6 required supervision assistance for transfers and hygiene, independent for bed mobility, and extensive assistance for dressing and toileting. R6's MDS also documents no range of motion impairment.
R6's care plan indicates R6 would like to discharge home or community with the following interventions established on 9/15/22
Initiated: 9/15/22
-Encourage R6 to discuss feelings and concerns with impending discharge. Monitor for and address episodes of anxiety, fear, distress
-Evaluate R6's motivation and ability to safely return to the community
Surveyor notes R6 discharged home on [DATE]. Surveyor reviewed R6's Discharge Summary Information dated 10/3/22, signed 10/4/22 documents vitals acquired on 9/29/22,10/1/22, and 10/3/22. The only sections filled out on R6's discharge summary are the following:
-Diagnoses
-Allergies
-R6 requires outpatient rehabilitation
-Make follow-up appointment in 1-2 weeks with primary care provider
-Diet
-Social Services
The following sections of R6's discharge summary was left blank:
-Special treatments and procedures
-Cognitive status
-Patient Needs, Strengths, Goals
-Communication
-Continence
-Additional Discharge Planning
-Mental Psychosocial and Behavior Status
-Activities
-Vision
-Skin Condition
-Rehabilitation Potential/Follow-up Rehabilitation Information
-Dental
-Pertinent Lab Tests and Results
-Nursing
-Pertinent Radiology and other Tests and Results
Surveyor reviewed R6's physician orders while at the facility and notes there is no physician order for discharge.
On 4/17/23 at 11:55 AM, family of R6 indicated R6 received the wrong discharge paperwork upon discharge and R6 had to return to the facility to exchange the discharge summary and receive R6's discharge summary.
On 4/18/23 at 1:33 PM, Director of Nursing (DON-B) stated the expectation that all sections of a discharge summary should be filled out prior to a Resident's discharge. DON-B will need to get back to Surveyor if there should be a physician's order for discharge.
2. R10 was admitted with diagnoses of Unspecified Fracture of Right Pubis, and Chronic Obstructive Pulmonary Disease. R10 was her own person.
Surveyor reviewed R10's electronic medical record (EMR) and notes there is a progress note that indicates family requested R10 to be transferred to another facility. Family and R10 were dissatisfied with the care and attention received and made arrangements for R10 to be transferred to another SNF. The facility stated the discharge would be AMA for R10.
Surveyor was unable to locate any documentation or discharge paperwork that was sent with R10 to facilitate R10's discharge to the other SNF.
On 4/17/23 at 2:22 PM, Surveyor contacted the admission Director(AD-W) from the other SNF and spoke to AD-W on the phone. AD-W verified that no discharge paperwork accompanied R10. AD-W stated AD-W had been informed that R10 had not signed any admission paperwork at the facility.
On 4/17/23 at 3:42 PM, Surveyor located R10's signed admission paperwork by R10 in R10's EMR.
On 4/18/23 at 10:23 AM, Human Resources Director(HR-D) does not recall if R10 was provided any discharge paperwork before leaving the facility to go to the other SNF.
On 4/18/23 at 3:35 PM, DON-B informed Surveyor there should be a physician's order for discharge from the facility. Surveyor shared the concern with Administrator(NHA-A) and DON-B that R6's discharge summary was not filled out completely and there is no documentation of R6 having a discharge order from the physician. Surveyor also shared the concern that no discharge documentation accompanied R10's AMA discharge to the other SNF. No further information was provided at this time by the facility.
4. R14 was admitted to the facility on [DATE] and discharged on 7/29/22. R14 does not have an activated power of attorney for health care.
R14's diagnoses includes chronic respiratory failure with hypoxia, COPD (chronic obstructive pulmonary disease), morbid obesity, atrial fibrillation, and hypertension.
The resident would like to discharge home or community initiated 7/20/22 care plan has the following interventions dated 7/20/22:
* Encourage the resident to discuss feelings and concerns with impending discharge. Monitor for and address episodes of anxiety, fear, distress.
* Evaluate the resident's motivation and ability to safely return to the community.
Surveyor reviewed R14's physician orders and was unable to locate an order for R14 to be discharged home.
The nurses note dated 7/28/22 documents Writer was notified that resident had fallen out of WC (wheelchair) and was laying on the floor. Upon entering room his nurse [Name] was at his side placing a wash cloth to the right arm that had sustained 3 skin tears .He said he hit his nose on the base of the bedside table and when his right arm was moving across the floor during the fall it split open causing the skin tears. Resident was assisted rolling onto his back, denied any pain other than to right arm. Small amount of blood noted in the right nare, right arm sustained skin tears and one to the right hand between knuckles 2-3. Areas were cleansed with NS (normal saline), dried, edges re-approximated, steri-strips applied, covered with non adherent pad, then kerlix wrapped .
The nurses note dated 7/29/22 documents Resident discharged at 12 noon. Meds (medication) and belonging sent with him. Wife and grand daughter with him.
The Discharge summary dated [DATE] Section A for type of discharge is planned. Planned discharge date is 7/29/22, discharged to is home, accompanied by documents Granddaughter, and reason for discharge documents Rehab complete.
Section C Physical assessment on discharge and instructions has not been completed.
Section D only has #4 completed which is checked for call Physician to schedule an appointment. The medication section for section D has not been completed.
Section E Recapitulation of Stay is only completed for the social service discharge summary which documents you have completed Rehab Home health services. [Name] Home Health will see you for PT (physical therapy), OT (occupational therapy), nursing and will reach out to set up days and times to be seen. The dietary discharge summary, activity discharge summary, nursing (Course of treatment while in the facility including complications), Pertinent lab tests and results, Pertinent radiology and other tests and results, Pertinent consultation findings and recommendations, and rehabilitation/therapy sections have not been completed.
Surveyor noted the discharge summary does not include treatment instructions for the skin tears R14 sustained the day prior to discharge from a fall.
On 4/18/23 at 8:57 a.m. Surveyor spoke with HRD (Human Resource Director)-D, who was the prior Administrator when R14 resided at the Facility. Surveyor asked HRD-D regarding discharge summaries. HRD-D informed Surveyor the IDT, the social worker, nursing, therapy, and medical doctor completes the discharge summary. HRD-D explained social services opens the assessment and the other departments completes their section. Surveyor asked if anyone reviews the discharge summary to ensure the discharge summary has been completed. HRD-D informed Surveyor it should be the social worker. HRD-D informed Surveyor the social worker is the one that presents the discharge summary to the Resident and goes over the information.
Surveyor was unable to interview Prior Social Worker-Q who was involved with R14's discharge as Prior Social Worker-Q is not longer at the Facility.