Westward Heights Care Center
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Westward Heights Care Center has received an excellent Trust Grade of A, indicating a high level of care and recommendation. It ranks #6 out of 33 facilities in Wyoming, placing it in the top tier, and is the best option among the four nursing homes in Fremont County. However, the facility is experiencing a worsening trend, with the number of issues increasing from 2 in 2024 to 4 in 2025. Staffing is a strength, with a 4/5 star rating and a turnover rate of 43%, which is below the state average, suggesting that staff are stable and familiar with residents' needs. On the downside, there were several concerns identified, including a failure to maintain proper infection control during meal assistance and a lack of gradual medication dose reduction for a resident, both of which could pose risks to resident safety.
- Trust Score
- A
- In Wyoming
- #6/33
- Safety Record
- Low Risk
- Inspections
- Getting Worse
- Staff Stability ○ Average
- 43% turnover. Near Wyoming's 48% average. Typical for the industry.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most Wyoming facilities.
- Skilled Nurses ✓ Good
- Each resident gets 59 minutes of Registered Nurse (RN) attention daily — more than average for Wyoming. RNs are trained to catch health problems early.
- Violations ○ Average
- 8 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
-
4-Star Staffing Rating · Above-average nurse staffing levels
-
5-Star Quality Measures · Strong clinical quality outcomes
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Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
-
Staff turnover below average (43%)
5 points below Wyoming average of 48%
Facility shows strength in staffing levels, quality measures, fire safety.
The Bad
Near Wyoming avg (46%)
Typical for the industry
The Ugly 8 deficiencies on record
Mar 2025
2 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, staff interview, and policy and procedure review, the facility failed to ensure a gradual dose r...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
Based on observation, staff interview, and policy and procedure review, the facility failed to ensure infection prevention practices were implemented during meal delivery and assistance during 2 of 3 ...
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Jan 2025
2 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Free from Abuse/Neglect
(Tag F0600)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, staff interview, facility incident review, and policy and procedure review, the facility failed ...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
Based on medical record review, staff interview, and review of incident and facility documentation the facility failed to provide care in accordance with physician's orders and professional standards ...
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Jan 2024
2 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0698
(Tag F0698)
Could have caused harm · This affected 1 resident
Based on observation, medical record review and staff and resident interviews, the facility failed to monitor the resident's access site upon return from dialysis treatment for 1 of 1 sample resident ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Based on observation, staff interviews, review of manufacturer's instructions, and policy review, the facility failed to ensure infection prevention practices were followed by staff during 1 of 6 medi...
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Nov 2022
2 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
Based on medical record review and staff interview, the facility failed to ensure PRN orders for anti-psychotic medications were limited to 14 days for 1 of 3 sample residents (#95). The findings were...
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MINOR
(C)
Minor Issue - procedural, no safety impact
Deficiency F0888
(Tag F0888)
Minor procedural issue · This affected most or all residents
Based on review of policy and procedures, staff interview, and review of the facility's staff vaccination and COVID-19 testing records, the facility failed to ensure 100% of staff were vaccinated agai...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade A (90/100). Above average facility, better than most options in Wyoming.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most Wyoming facilities.
- • 43% turnover. Below Wyoming's 48% average. Good staff retention means consistent care.
- • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
About This Facility
What is Westward Heights Care Center's CMS Rating?
CMS assigns Westward Heights Care Center an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Wyoming, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Westward Heights Care Center Staffed?
CMS rates Westward Heights Care Center's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 43%, compared to the Wyoming average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Westward Heights Care Center?
State health inspectors documented 8 deficiencies at Westward Heights Care Center during 2022 to 2025. These included: 7 with potential for harm and 1 minor or isolated issues.
Who Owns and Operates Westward Heights Care Center?
Westward Heights Care Center is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 60 certified beds and approximately 51 residents (about 85% occupancy), it is a smaller facility located in LANDER, Wyoming.
How Does Westward Heights Care Center Compare to Other Wyoming Nursing Homes?
Compared to the 100 nursing homes in Wyoming, Westward Heights Care Center's overall rating (5 stars) is above the state average of 3.0, staff turnover (43%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting Westward Heights Care Center?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Westward Heights Care Center Safe?
Based on CMS inspection data, Westward Heights Care Center has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Wyoming. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Westward Heights Care Center Stick Around?
Westward Heights Care Center has a staff turnover rate of 43%, which is about average for Wyoming nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Westward Heights Care Center Ever Fined?
Westward Heights Care Center has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Westward Heights Care Center on Any Federal Watch List?
Westward Heights Care Center is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.