HANOVER HILL HEALTH CARE CENTER
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Hanover Hill Health Care Center has a Trust Grade of D, which indicates below-average performance and some significant concerns for families considering this facility. It ranks #63 out of 73 nursing homes in New Hampshire, placing it in the bottom half of facilities in the state, and #19 out of 21 in Hillsborough County, meaning only a couple of local options are rated worse. The facility is worsening, with the number of reported issues increasing from 1 in 2023 to 6 in 2024. Staffing is a mixed bag; while they have a turnover rate of 46%, which is slightly better than the state average, their RN coverage is concerning and lower than 90% of facilities in New Hampshire. Specific incidents include a serious medication error leading to hospitalization for one resident due to a medication overdose and failures in sanitizing food service areas, highlighting both dangerous lapses in care and procedural shortcomings.
- Trust Score
- D
- In New Hampshire
- #63/73
- Safety Record
- Moderate
- Inspections
- Getting Worse
- Staff Stability ⚠ Watch
- 46% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- $8,512 in fines. Lower than most New Hampshire facilities. Relatively clean record.
- Skilled Nurses ○ Average
- Each resident gets 30 minutes of Registered Nurse (RN) attention daily — about average for New Hampshire. RNs are the most trained staff who monitor for health changes.
- Violations ○ Average
- 10 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
-
4-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in quality measures, fire safety.
The Bad
Below New Hampshire average (3.0)
Significant quality concerns identified by CMS
Near New Hampshire avg (46%)
Higher turnover may affect care consistency
Below median ($33,413)
Minor penalties assessed
The Ugly 10 deficiencies on record
Dec 2024
6 deficiencies
1 Harm
SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Deficiency F0760
(Tag F0760)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure residents remained free from signific...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0645
(Tag F0645)
Could have caused harm · This affected 1 resident
Based on record review and interview, it was determined that the facility failed to ensure that a resident had an accurate Preadmission Screening and Resident Review (PASARR) screening for an individu...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on observation and interview, it was determined that the facility failed to ensure that medications were appropriately stored for 1 of 4 medication carts observed.
Findings include:
Observation ...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observation, interview, and policy review, it was determined that the facility failed to ensure that dishes were handled and sanitized according to professional standard for food services saf...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to maintain a system of surveillance to identif...
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MINOR
(C)
Minor Issue - procedural, no safety impact
Deficiency F0838
(Tag F0838)
Minor procedural issue · This affected most or all residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure that the facility assessment included...
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Aug 2023
1 deficiency
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected most or all residents
Based on interviews and record review, it was determined that the facility failed to follow the Center for Disease Control (CDC) return to work guidelines for healthcare personnel who were positive fo...
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Nov 2022
3 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0554
(Tag F0554)
Could have caused harm · This affected 1 resident
Resident #80
Observation on 11/8/22 at approximately 10:17 a.m. in Resident #80's room revealed a medicine cup with multiple pills, one tube of hydrocortisone cream, and two insulin pens on Resident #...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to follow physician orders for 1 ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on observation and interview, it was determined that the facility failed to ensure that expired medications were removed from inventory in 1 of 1 medication rooms and two of two medication carts...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Licensed and certified facility. Meets minimum state requirements.
- • 10 deficiencies on record, including 1 serious (caused harm) violation. Ask about corrective actions taken.
- • Grade D (43/100). Below average facility with significant concerns.
About This Facility
What is Hanover Hill Health's CMS Rating?
CMS assigns HANOVER HILL HEALTH CARE CENTER an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within New Hampshire, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.
How is Hanover Hill Health Staffed?
CMS rates HANOVER HILL HEALTH CARE CENTER's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 46%, compared to the New Hampshire average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Hanover Hill Health?
State health inspectors documented 10 deficiencies at HANOVER HILL HEALTH CARE CENTER during 2022 to 2024. These included: 1 that caused actual resident harm, 8 with potential for harm, and 1 minor or isolated issues. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.
Who Owns and Operates Hanover Hill Health?
HANOVER HILL HEALTH CARE CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 124 certified beds and approximately 113 residents (about 91% occupancy), it is a mid-sized facility located in MANCHESTER, New Hampshire.
How Does Hanover Hill Health Compare to Other New Hampshire Nursing Homes?
Compared to the 100 nursing homes in New Hampshire, HANOVER HILL HEALTH CARE CENTER's overall rating (1 stars) is below the state average of 3.0, staff turnover (46%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.
What Should Families Ask When Visiting Hanover Hill Health?
Based on this facility's data, families visiting should ask: "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the below-average staffing rating.
Is Hanover Hill Health Safe?
Based on CMS inspection data, HANOVER HILL HEALTH CARE CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Hanover Hill Health Stick Around?
HANOVER HILL HEALTH CARE CENTER has a staff turnover rate of 46%, which is about average for New Hampshire nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Hanover Hill Health Ever Fined?
HANOVER HILL HEALTH CARE CENTER has been fined $8,512 across 1 penalty action. This is below the New Hampshire average of $33,164. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.
Is Hanover Hill Health on Any Federal Watch List?
HANOVER HILL HEALTH CARE CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.