HOLY CROSS HEALTH CENTER

357 ISLAND POND ROAD, MANCHESTER, NH 03109 (603) 628-3550
Non profit - Church related 40 Beds Independent Data: November 2025
Trust Grade
90/100
#9 of 73 in NH
Last Inspection: January 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Holy Cross Health Center in Manchester, New Hampshire, has an excellent Trust Grade of A, indicating it is highly recommended and performs well compared to other facilities. It ranks #9 out of 73 in the state and #3 out of 21 in Hillsborough County, placing it in the top tier of local options. The facility is improving, with the number of issues decreasing from three in 2023 to one in 2025. Staffing is a strong point, with a 5-star rating and a turnover rate of 36%, which is lower than the state average. However, there were some concerns, such as a lack of Registered Nurse coverage on certain days and incidents where medications were left unattended in a resident's room, which could pose safety risks. Overall, while there are areas for improvement, Holy Cross Health Center demonstrates a commitment to quality care.

Trust Score
A
90/100
In New Hampshire
#9/73
Top 12%
Safety Record
Low Risk
No red flags
Inspections
Getting Better
3 → 1 violations
Staff Stability
○ Average
36% turnover. Near New Hampshire's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most New Hampshire facilities.
Skilled Nurses
✓ Good
Each resident gets 49 minutes of Registered Nurse (RN) attention daily — more than average for New Hampshire. RNs are trained to catch health problems early.
Violations
✓ Good
Only 4 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★★☆
4.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
2023: 3 issues
2025: 1 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (36%)

    12 points below New Hampshire average of 48%

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 36%

Near New Hampshire avg (46%)

Typical for the industry

The Ugly 4 deficiencies on record

Jan 2025 1 deficiency
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0868 (Tag F0868)

Could have caused harm · This affected 1 resident

Based on interview and record review, it was determined that the facility failed to ensure that the required committee members attended Quality Assurance Performance Improvement (QAPI) meetings at lea...

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Based on interview and record review, it was determined that the facility failed to ensure that the required committee members attended Quality Assurance Performance Improvement (QAPI) meetings at least quarterly for 3 of the 4 quarterly meetings reviewed for 2024. Findings include: Review on 1/3/25 of the first quarter QAPI meeting attendance sheet, dated 1/26/24, revealed that the Medical Director or designee (required member) was not in attendance. Review on 1/3/25 of the second quarter QAPI meeting attendance sheet, dated 4/26/24, revealed that the Infection Preventionist (required member) was not in attendance. Review on 1/3/25 of the fourth quarter QAPI meeting attendance sheet, dated 10/25/24, revealed that the Infection Preventionist (required member) was not in attendance. Interview on 1/3/25 at approximately 2:00 p.m. with Staff A (Administrator) confirmed the above findings. Interview on 1/3/25 at approximately 11:00 a.m. with Staff B (Infection Preventionist) revealed that he/she did not attend the above mentioned QAPI meetings because they were working as a nurse on the unit during scheduled quarterly QAPI meetings.
Jan 2023 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, it was determined that the facility failed to ensure that medications were secure and unavailable to unauthorized staff and residents on 1 out of 1 ...

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Based on observation, interview, and record review, it was determined that the facility failed to ensure that medications were secure and unavailable to unauthorized staff and residents on 1 out of 1 nursing units (Resident identifier is #17). Findings include: Observation on 1/25/23 at approximately 10:00 a.m. of Resident #17's room revealed the following medications unattended (no staff or residents in the room) on the bedside table: 1. Alphagan 0.1 percent (%) ophthalmic drops 2. Dorzolamide hydrochloric acid (HCL) ophthalmic 2% drops 3. Latanoprost 0.005% ophthalmic drops 4. Biofreeze (gel) Observation on 1/25/23 at approximately 11:00 a.m. of Resident #17's room revealed the above medications unattended on the bedside table. Observation on 1/26/23 at approximately 9:00 a.m. of Resident #17's room revealed the above medications unattended on the bedside table. Interview on 1/26/23 at approximately at approximately 12:50 p.m. with Staff A (Director of Nursing) revealed that Resident #17 keeps his/her self-administrated medications on the bedside table. Interview on 1/26/23 at approximately 1:55 p.m. with Staff B (Licensed Nursing Assistant) revealed that there are a few residents that wander on the unit. Review on 1/26/23 of the facility policy titled, Self-Administration of Medications, Revision Date February 2021 revealed: . 2.f The resident is able to safely and securely store the medication. . 8. Self-administered medications are stored in a safe and secure place, which is not accessible by other residents. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on interview, and policy review, it was determined that the facility failed to maintain infection control practices according to accepted national standards for 1 of 1 staff member reviewed for ...

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Based on interview, and policy review, it was determined that the facility failed to maintain infection control practices according to accepted national standards for 1 of 1 staff member reviewed for returning to work after COVID-19 infection. Findings Include: Review on 1/26/23 of the Centers for Disease Control (CDC) Interim Guidance for Managing Healthcare Personnel with Severe Acute Respiratory Syndrome Coronavirus 2 (SARS-CoV-2) . Infection or Exposure to SARS-CoV-2, updated on 9/23/22 and retrieved from https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-risk-assesment-hcp.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fhcp%2Freturn-to-work.html, revealed, . Return to Work Criteria for HCP [Health Care Personnel] with SARS-CoV-2 Infection . HCP with mild to moderate illness who are not moderately to severely immunocompromised could return to work after the following criteria have been met: - At least 7 days have passed since symptoms first appeared if a negative viral test* is obtained within 48 hours prior to returning to work (or 10 days if testing is not performed or if a positive test at day 5-7), and - At least 24 hours have passed since last fever without the use of fever-reducing medications, and - Symptoms (e.g., cough, shortness of breath) have improved. *Either a NAAT [Nucleic Acid Amplification Test] (molecular) or antigen test may be used. If using an antigen test, HCP should have a negative test obtained on day 5 and again 48 hours later . Review on 1/26/23 of the facility's form titled COVID-19 Positive Staff Members in the Last Four Weeks as of 1/26/23 revealed Staff D [title omitted] had onset of symptoms on 1/12/23 and tested positive for COVID-19 on 1/14/23. Further review revealed that Staff D tested negative for COVID-19 on 1/18/23 and returned to work on 1/19/23. Further review revealed that in the past 4 weeks only 1 other staff member testing positive and had not yet returned to work. Review on 1/26/23 of the facility's form titled COVID-19 Testing January 9-January 15, 2023 revealed that Staff D tested negative for COVID-19 on 1/12/23 and tested positive for COVID-19 on 1/14/23. Review on 1/26/23 of the facility's daily staff assignments for 1/19/23 and 1/20/23 revealed that Staff D worked both days. Review on 1/26/23 of the facility's policy titled COVID-19 Testing and Transmission-Based Precautions/Quarantine Policies and Procedures, updated 9/27/22, revealed, .Quarantine .for staff members . Symptomatic - Positive Test. Symptomatic staff members will be asked to quarantine for 5 days from onset of symptoms or positive COVID-19 test. Day zero is the day in which one test positive or the day of onset of symptoms. The subsequent day is day one . Interview on 1/26/23 at 11:03 a.m. with Staff C (Registered Nurse/Infection Preventionist) revealed that Staff D had a symptom of fatigue on 1/12/23 and tested negative for COVID-19. On 1/14/23 Staff D had an additional symptom of congestion and tested positive for COVID-19. Staff C stated that the facility used CDC guidance for the return to work after COVID-19 and stated it was 5 days if tested and no symptoms. It was requested that Staff C produce the CDC guidance stating this. Review on 1/26/23 of the CDC COVID-19 Ending Isolation and Precaution for People with COVID-19, updated 8/31/22 and provided by Staff C (which was the guidance the facility was using) revealed, . This page is intended for use by healthcare professionals who are caring for people in the community setting . These recommendations do not apply to healthcare personnel in the healthcare setting . For healthcare settings, please see Managing Healthcare Personnel with SARS-CoV-2 infection . Interview on 1/26/23 at 1:50 p.m. with Staff C confirmed that the facility was using the incorrect guidance and confirmed this guidance was not intended for health care personnel. Staff C confirmed that the facility's policy needed to be updated based off the correct guidance of at least 7 days. Staff C confirmed that Staff D should not have returned to work on 1/19/23.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected multiple residents

Based on interview and record review, it was determined that the facility failed to ensure that a Registered Nurse (RN) was on duty for 8 consecutive hours a day, 7 days a week, for 6 of 92 days revie...

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Based on interview and record review, it was determined that the facility failed to ensure that a Registered Nurse (RN) was on duty for 8 consecutive hours a day, 7 days a week, for 6 of 92 days reviewed for Quarter 4 - 2022 (July 1 - September 30, 2022). Findings include: Review on 1/25/23 of the facility's Payroll Based Journal Staffing Data Report for Quarter 4 - 2022 revealed that there were no RN hours for the following days; 7/4/22, 7/9/22, 7/10/22 and 8/20/22. Review on 1/26/23 of the facility's daily staffing for 7/1/22 through 9/30/22 revealed the following; - On 7/4/22, 7/9/22, 7/10/22, 8/20/22, 9/4/22 and 9/5/22 revealed that a RN was not scheduled or documented as worked. - These 6 days fell either on a weekend or a holiday. Interview on 1/26/23 at 1:12 p.m. with Staff A (Director of Nursing), who is an RN, confirmed that there was not an RN working the above days. Staff A confirmed that he/she and Staff C (RN, Infection Perfectionist) work Monday through Friday with holidays off. Staff A confirmed that he/she had worked Monday through Friday from 12/25/22 through 1/26/23. Review on 1/26/23 of the facility's daily staffing for 12/25/22 through 1/27/23 revealed that there was an RN working 8 hours daily (the past 33 days).
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in New Hampshire.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most New Hampshire facilities.
  • • Only 4 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Holy Cross's CMS Rating?

CMS assigns HOLY CROSS HEALTH CENTER an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within New Hampshire, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Holy Cross Staffed?

CMS rates HOLY CROSS HEALTH CENTER's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 36%, compared to the New Hampshire average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Holy Cross?

State health inspectors documented 4 deficiencies at HOLY CROSS HEALTH CENTER during 2023 to 2025. These included: 4 with potential for harm.

Who Owns and Operates Holy Cross?

HOLY CROSS HEALTH CENTER is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 40 certified beds and approximately 22 residents (about 55% occupancy), it is a smaller facility located in MANCHESTER, New Hampshire.

How Does Holy Cross Compare to Other New Hampshire Nursing Homes?

Compared to the 100 nursing homes in New Hampshire, HOLY CROSS HEALTH CENTER's overall rating (5 stars) is above the state average of 3.0, staff turnover (36%) is near the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Holy Cross?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Holy Cross Safe?

Based on CMS inspection data, HOLY CROSS HEALTH CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Holy Cross Stick Around?

HOLY CROSS HEALTH CENTER has a staff turnover rate of 36%, which is about average for New Hampshire nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Holy Cross Ever Fined?

HOLY CROSS HEALTH CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Holy Cross on Any Federal Watch List?

HOLY CROSS HEALTH CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.