HOLY CROSS HEALTH CENTER
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Holy Cross Health Center in Manchester, New Hampshire, has an excellent Trust Grade of A, indicating it is highly recommended and performs well compared to other facilities. It ranks #9 out of 73 in the state and #3 out of 21 in Hillsborough County, placing it in the top tier of local options. The facility is improving, with the number of issues decreasing from three in 2023 to one in 2025. Staffing is a strong point, with a 5-star rating and a turnover rate of 36%, which is lower than the state average. However, there were some concerns, such as a lack of Registered Nurse coverage on certain days and incidents where medications were left unattended in a resident's room, which could pose safety risks. Overall, while there are areas for improvement, Holy Cross Health Center demonstrates a commitment to quality care.
- Trust Score
- A
- In New Hampshire
- #9/73
- Safety Record
- Low Risk
- Inspections
- Getting Better
- Staff Stability ○ Average
- 36% turnover. Near New Hampshire's 48% average. Typical for the industry.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most New Hampshire facilities.
- Skilled Nurses ✓ Good
- Each resident gets 49 minutes of Registered Nurse (RN) attention daily — more than average for New Hampshire. RNs are trained to catch health problems early.
- Violations ✓ Good
- Only 4 deficiencies on record. Cleaner than most facilities. Minor issues only.
The Good
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5-Star Staffing Rating · Excellent nurse staffing levels
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4-Star Quality Measures · Strong clinical quality outcomes
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Full Sprinkler Coverage · Fire safety systems throughout facility
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No fines on record
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Staff turnover below average (36%)
12 points below New Hampshire average of 48%
Facility shows strength in staffing levels, quality measures, fire safety.
The Bad
Near New Hampshire avg (46%)
Typical for the industry
The Ugly 4 deficiencies on record
Jan 2025
1 deficiency
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0868
(Tag F0868)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to ensure that the required committee members attended Quality Assurance Performance Improvement (QAPI) meetings at lea...
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Jan 2023
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, it was determined that the facility failed to ensure that medications were secure and unavailable to unauthorized staff and residents on 1 out of 1 ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Based on interview, and policy review, it was determined that the facility failed to maintain infection control practices according to accepted national standards for 1 of 1 staff member reviewed for ...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0727
(Tag F0727)
Could have caused harm · This affected multiple residents
Based on interview and record review, it was determined that the facility failed to ensure that a Registered Nurse (RN) was on duty for 8 consecutive hours a day, 7 days a week, for 6 of 92 days revie...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade A (90/100). Above average facility, better than most options in New Hampshire.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most New Hampshire facilities.
- • Only 4 deficiencies on record. Cleaner than most facilities. Minor issues only.
- • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
About This Facility
What is Holy Cross's CMS Rating?
CMS assigns HOLY CROSS HEALTH CENTER an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within New Hampshire, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Holy Cross Staffed?
CMS rates HOLY CROSS HEALTH CENTER's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 36%, compared to the New Hampshire average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Holy Cross?
State health inspectors documented 4 deficiencies at HOLY CROSS HEALTH CENTER during 2023 to 2025. These included: 4 with potential for harm.
Who Owns and Operates Holy Cross?
HOLY CROSS HEALTH CENTER is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 40 certified beds and approximately 22 residents (about 55% occupancy), it is a smaller facility located in MANCHESTER, New Hampshire.
How Does Holy Cross Compare to Other New Hampshire Nursing Homes?
Compared to the 100 nursing homes in New Hampshire, HOLY CROSS HEALTH CENTER's overall rating (5 stars) is above the state average of 3.0, staff turnover (36%) is near the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.
What Should Families Ask When Visiting Holy Cross?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Holy Cross Safe?
Based on CMS inspection data, HOLY CROSS HEALTH CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Holy Cross Stick Around?
HOLY CROSS HEALTH CENTER has a staff turnover rate of 36%, which is about average for New Hampshire nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Holy Cross Ever Fined?
HOLY CROSS HEALTH CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Holy Cross on Any Federal Watch List?
HOLY CROSS HEALTH CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.