MAPLE LEAF HEALTH CARE CENTER
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Maple Leaf Health Care Center in Manchester, New Hampshire has a Trust Grade of B, indicating it is a good choice for families seeking care. It ranks #21 out of 73 facilities statewide, placing it in the top half, and #8 out of 21 in Hillsborough County, meaning only a few local options are better. Unfortunately, the facility is showing a worsening trend, with issues increasing from 1 in 2024 to 4 in 2025. While staffing is a weakness, rated only 2 out of 5 stars and experiencing a 60% turnover rate, the absence of fines indicates a good track record in terms of compliance. Specific incidents include concerns about inadequate hand hygiene practices and failing to ensure residents received necessary personal hygiene assistance, which raises significant concerns about overall care quality.
- Trust Score
- B
- In New Hampshire
- #21/73
- Safety Record
- Low Risk
- Inspections
- Getting Worse
- Staff Stability ⚠ Watch
- 60% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most New Hampshire facilities.
- Skilled Nurses ○ Average
- Each resident gets 33 minutes of Registered Nurse (RN) attention daily — about average for New Hampshire. RNs are the most trained staff who monitor for health changes.
- Violations ○ Average
- 6 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in fire safety.
The Bad
13pts above New Hampshire avg (46%)
Frequent staff changes - ask about care continuity
12 points above New Hampshire average of 48%
The Ugly 6 deficiencies on record
Jan 2025
4 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected 1 resident
Based on observation and interview, it was determined that the facility failed to ensure that residents who were unable to carry out activities of daily living (ADL) received the necessary services to...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on observation, interview and record review, it was determined that the facility failed to ensure that medications and biologicals were stored in locked compartments in 1 of 2 medication rooms o...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, it was determined that the facility failed to implement infection control policies and procedures for 1 of 3 residents reviewed for Transmission Bas...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Assessment Accuracy
(Tag F0641)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, it was determined that the facility failed to ensure that the Minimum Data Set (MDS) asses...
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Jan 2024
1 deficiency
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to properly labeled medications i...
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Jan 2023
1 deficiency
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to ensure that hand hygiene and r...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Why is there high staff turnover? How do you retain staff?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most New Hampshire facilities.
- • 60% turnover. Above average. Higher turnover means staff may not know residents' routines.
About This Facility
What is Maple Leaf Health's CMS Rating?
CMS assigns MAPLE LEAF HEALTH CARE CENTER an overall rating of 4 out of 5 stars, which is considered above average nationally. Within New Hampshire, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Maple Leaf Health Staffed?
CMS rates MAPLE LEAF HEALTH CARE CENTER's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 60%, which is 13 percentage points above the New Hampshire average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.
What Have Inspectors Found at Maple Leaf Health?
State health inspectors documented 6 deficiencies at MAPLE LEAF HEALTH CARE CENTER during 2023 to 2025. These included: 5 with potential for harm and 1 minor or isolated issues.
Who Owns and Operates Maple Leaf Health?
MAPLE LEAF HEALTH CARE CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 114 certified beds and approximately 107 residents (about 94% occupancy), it is a mid-sized facility located in MANCHESTER, New Hampshire.
How Does Maple Leaf Health Compare to Other New Hampshire Nursing Homes?
Compared to the 100 nursing homes in New Hampshire, MAPLE LEAF HEALTH CARE CENTER's overall rating (4 stars) is above the state average of 3.0, staff turnover (60%) is significantly higher than the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting Maple Leaf Health?
Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's high staff turnover rate and the below-average staffing rating.
Is Maple Leaf Health Safe?
Based on CMS inspection data, MAPLE LEAF HEALTH CARE CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Maple Leaf Health Stick Around?
Staff turnover at MAPLE LEAF HEALTH CARE CENTER is high. At 60%, the facility is 13 percentage points above the New Hampshire average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?
Was Maple Leaf Health Ever Fined?
MAPLE LEAF HEALTH CARE CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Maple Leaf Health on Any Federal Watch List?
MAPLE LEAF HEALTH CARE CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.