ST JOSEPH RESIDENCE
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
St. Joseph Residence in Manchester, New Hampshire has a Trust Grade of B+, which indicates it is recommended and above average compared to other facilities. It ranks #27 out of 73 in the state, putting it in the top half, and #11 out of 21 in Hillsborough County, meaning only a handful of local options are better. The facility's performance has been stable, with 4 reported issues in both 2023 and 2024. Staffing is a strong point, boasting a 5/5 star rating and a turnover of 32%, which is significantly lower than the state average of 50%. Notably, there have been no fines reported, indicating compliance with regulations. However, there are some concerns. Recent inspections revealed that staff did not properly manage hazardous materials, such as leaving a harmful cleaning solution accessible to wandering residents, which poses a safety risk. Additionally, two staff members lacked training in preventing abuse and neglect, raising questions about resident protection. There was also an incident where a nurse failed to follow a physician's medication order for a resident, which could impact care quality. Overall, while St. Joseph Residence has several strengths, these identified weaknesses warrant careful consideration.
- Trust Score
- B+
- In New Hampshire
- #27/73
- Safety Record
- Low Risk
- Inspections
- Holding Steady
- Staff Stability ○ Average
- 32% turnover. Near New Hampshire's 48% average. Typical for the industry.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most New Hampshire facilities.
- Skilled Nurses ✓ Good
- Each resident gets 69 minutes of Registered Nurse (RN) attention daily — more than 97% of New Hampshire nursing homes. RNs are the most trained staff who catch health problems before they become serious.
- Violations ○ Average
- 10 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
-
5-Star Staffing Rating · Excellent nurse staffing levels
-
4-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
-
Staff turnover below average (32%)
16 points below New Hampshire average of 48%
Facility shows strength in staffing levels, quality measures, fire safety.
The Bad
13pts below New Hampshire avg (46%)
Typical for the industry
The Ugly 10 deficiencies on record
Oct 2024
4 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to follow physicians orders for 1...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0692
(Tag F0692)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, it was determined that the facility failed to follow physician's orders for a nutritional intervention for 1 of 2 residents reviewed for nutrition i...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0883
(Tag F0883)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure a resident was offered and/or provide...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Staffing Data
(Tag F0851)
Minor procedural issue · This affected multiple residents
Based on interview and record review it was determined that the facility failed to submit complete and accurate data for 5 of 91 days reviewed for Fiscal Quarter 3 (April 1, 2024 - June 30, 2024).
Fin...
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Nov 2023
4 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
Based on observation, interview and record review, it was determined that the facility failed to store food in accordance with professional standards for food service safety, to prevent food borne ill...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected multiple residents
Observation on 11/6/23 at approximately 11:52 a.m. of the North Hall bathroom revealed a spray bottle of GC 2010 disinfectant to be hanging on the wall just inside the doorway.
Interview on on 11/6/23...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0943
(Tag F0943)
Could have caused harm · This affected multiple residents
Based on interview and record review it was determined that the facility failed to ensure that training and education was provided to staff on abuse, neglect, exploitation, and misappropriation of res...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Staffing Data
(Tag F0851)
Minor procedural issue · This affected multiple residents
Based on interview and record review it was determined that the facility failed to submit complete and accurate data for 6 of 92 days reviewed for Fiscal Quarter 3 (April 1, 2023 - June 30,2023).
Find...
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Dec 2022
2 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, it was determined that the facility failed to follow physician's order for do...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on observation, interview, and policy review, it was determined that the facility failed to ensure that medications were labeled and disposed of in 1 of 1 medication cart observed. the facility ...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade B+ (80/100). Above average facility, better than most options in New Hampshire.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most New Hampshire facilities.
- • 32% turnover. Below New Hampshire's 48% average. Good staff retention means consistent care.
- • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
About This Facility
What is St Joseph Residence's CMS Rating?
CMS assigns ST JOSEPH RESIDENCE an overall rating of 4 out of 5 stars, which is considered above average nationally. Within New Hampshire, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is St Joseph Residence Staffed?
CMS rates ST JOSEPH RESIDENCE's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 32%, compared to the New Hampshire average of 46%. This relatively stable workforce can support continuity of care. RN turnover specifically is 71%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.
What Have Inspectors Found at St Joseph Residence?
State health inspectors documented 10 deficiencies at ST JOSEPH RESIDENCE during 2022 to 2024. These included: 8 with potential for harm and 2 minor or isolated issues.
Who Owns and Operates St Joseph Residence?
ST JOSEPH RESIDENCE is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 22 certified beds and approximately 21 residents (about 95% occupancy), it is a smaller facility located in MANCHESTER, New Hampshire.
How Does St Joseph Residence Compare to Other New Hampshire Nursing Homes?
Compared to the 100 nursing homes in New Hampshire, ST JOSEPH RESIDENCE's overall rating (4 stars) is above the state average of 3.0, staff turnover (32%) is significantly lower than the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.
What Should Families Ask When Visiting St Joseph Residence?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is St Joseph Residence Safe?
Based on CMS inspection data, ST JOSEPH RESIDENCE has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at St Joseph Residence Stick Around?
ST JOSEPH RESIDENCE has a staff turnover rate of 32%, which is about average for New Hampshire nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was St Joseph Residence Ever Fined?
ST JOSEPH RESIDENCE has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is St Joseph Residence on Any Federal Watch List?
ST JOSEPH RESIDENCE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.