ST JOSEPH RESIDENCE

495 MAMMOTH RD, MANCHESTER, NH 03104 (603) 668-6011
Non profit - Church related 22 Beds Independent Data: November 2025
Trust Grade
80/100
#27 of 73 in NH
Last Inspection: October 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

St. Joseph Residence in Manchester, New Hampshire has a Trust Grade of B+, which indicates it is recommended and above average compared to other facilities. It ranks #27 out of 73 in the state, putting it in the top half, and #11 out of 21 in Hillsborough County, meaning only a handful of local options are better. The facility's performance has been stable, with 4 reported issues in both 2023 and 2024. Staffing is a strong point, boasting a 5/5 star rating and a turnover of 32%, which is significantly lower than the state average of 50%. Notably, there have been no fines reported, indicating compliance with regulations. However, there are some concerns. Recent inspections revealed that staff did not properly manage hazardous materials, such as leaving a harmful cleaning solution accessible to wandering residents, which poses a safety risk. Additionally, two staff members lacked training in preventing abuse and neglect, raising questions about resident protection. There was also an incident where a nurse failed to follow a physician's medication order for a resident, which could impact care quality. Overall, while St. Joseph Residence has several strengths, these identified weaknesses warrant careful consideration.

Trust Score
B+
80/100
In New Hampshire
#27/73
Top 36%
Safety Record
Low Risk
No red flags
Inspections
Holding Steady
4 → 4 violations
Staff Stability
○ Average
32% turnover. Near New Hampshire's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most New Hampshire facilities.
Skilled Nurses
✓ Good
Each resident gets 69 minutes of Registered Nurse (RN) attention daily — more than 97% of New Hampshire nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
○ Average
10 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
★★★★☆
4.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★★☆
4.0
Care Quality
★★★☆☆
3.0
Inspection Score
Stable
2023: 4 issues
2024: 4 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (32%)

    16 points below New Hampshire average of 48%

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 32%

13pts below New Hampshire avg (46%)

Typical for the industry

The Ugly 10 deficiencies on record

Oct 2024 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to follow physicians orders for 1...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to follow physicians orders for 1 out of 3 residents observed during medication administration (Resident Identifier #20). Findings include: Standards: [NAME], [NAME] A., and [NAME]. Fundamentals of Nursing. 7th ed. St. Louis, Missouri: Mosby Elsevier, 2009. Page 336- Physicians' Orders The physician is responsible for directing medical treatment. Nurses follow physician's orders unless they believe the orders are in error or harm clients. Therefore you need to assess all orders, and if you find one to be erroneous or harmful, further clarification from the physician is necessary . Observation on 10/29/24 at approximately 9:30 a.m. of Staff B (Medication Nursing Assistant) during medication preparation, revealed that Staff B poured one tablet of Docusate Sodium 50 milligrams (mg)/Sennosides 8.6 mg for Resident #20 into a medication cup. Review on 10/29/24 of Resident #20's physician orders revealed an order dated 10/15/2024: Sennosides 8.6 mg give 1 tablet by mouth one time a day. Interview on 10/29/2024 at approximately 9:35 a.m. with Staff B confirmed that he/she poured the wrong medication. Review on 10/29/2024 of facility policy titled, Medication Administration General Guidelines, dated 1/2021, revealed: .1. Medications are administered in accordance with written orders of the prescriber .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, it was determined that the facility failed to follow physician's orders for a nutritional intervention for 1 of 2 residents reviewed for nutrition i...

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Based on observation, interview, and record review, it was determined that the facility failed to follow physician's orders for a nutritional intervention for 1 of 2 residents reviewed for nutrition in a final sample of 12 residents (Resident Identifier #19). Findings include: Review on 10/30/24 of Resident #19's Weight Summary revealed that the Resident's #19's weight was 104.9 pounds on 9/16/24. Further review revealed that on 10/21/24, Resident #19's weight was 101 pounds. Resident #19's first weight recorded after admission was on 9/1/24 was 109 pounds. Review on 10/30/24 of Resident #19's physician's orders revealed a current order dated 8/31/24 for Ensure three times a day for Ensure high plus protein 3 times a day with meals [sic]. Review on 10/30/24 of Resident #19's Nutritional Assessment, dated 9/3/24, revealed: .Has order for Ensure TID [three times a day], [discussed with] nurse, has not yet received it. Suggested homemade shake if accepted, nurse to review . Plan . Ensure or high calorie shake . This was signed by Staff C (Registered Dietician). Observation on 10/30/24 at 12:36 p.m. of Resident #19 eating lunch in the dining room revealed that there was no Ensure with his/her meal. Interview on 10/30/24 at 12:28 p.m. with Staff D (Licensed Nursing Assistant) revealed that Resident #19 does not ever get Ensure with their meals during the day shift. Interview on 10/30/24 at 12:28 p.m. with Staff E (Licensed Practical Nurse) confirmed that Resident #19 was not getting the Ensure as ordered by the physician and that the resident should be getting it with meals. Staff F revealed the order for the Ensure was not on the Medication Administration Record or on the resident's meal ticket. Interview on 10/30/24 12:36 p.m. with Staff G (Cook) revealed that he/she serves Resident #19 meals and does not get Ensure. Review on 10/30/24 of the facility's policy titled, Supplemental Nourishment Program Policy, effective 9/1/24, revealed: .The following protocol was developed to provide personalized medical nutrition therapy for those residents identified to be at nutritional risk (i.e. weight loss, decreased intake, wounds) . When a resident is added to the Supplemental Nourishment Program . The resident will then be added to the nourishment list that is sent to the unit .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure a resident was offered and/or provide...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure a resident was offered and/or provided the Pneumococcal vaccine for 1 of 5 residents reviewed for immunizations (Resident Identifier #18 ). Findings include: Review on 10/30/24 of Resident #18's medical record revealed that Resident #18 was admitted to the facility on [DATE]. Further review revealed that Resident #18 consented to receive the PPSV23 (pneumococcal polysaccharide vaccine) on 9/20/23 and no documentation was available to show Resident #18 received the vaccine. Interview on 10/30/24 at approximately 2:30 p.m. with Staff A (Infection Preventionist) revealed that Resident #18 had not been given the PPSV23 that Resident #18 consented to receive. Review on 10/31/24 of facility policy titled, Immunizations: Pneumococcal Vaccinations of Residents PPSV23, PCV20, PVC15, dated 6/9/22, revealed: . a. All residents age [AGE] years or older will be offered appropriate vaccination, if applicable, based on their prior pneumococcal vaccine status and new 2022 CDC recommendations .
MINOR (B)

Minor Issue - procedural, no safety impact

Staffing Data (Tag F0851)

Minor procedural issue · This affected multiple residents

Based on interview and record review it was determined that the facility failed to submit complete and accurate data for 5 of 91 days reviewed for Fiscal Quarter 3 (April 1, 2024 - June 30, 2024). Fin...

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Based on interview and record review it was determined that the facility failed to submit complete and accurate data for 5 of 91 days reviewed for Fiscal Quarter 3 (April 1, 2024 - June 30, 2024). Finding include: Review on 10/31/24 of the Payroll Based Journal (PBJ) Staffing Data [NAME] Report for Fiscal Year Quarter 3 2024 revealed that the facility failed to have Licensed Nursing coverage 24 hours a day on the following dates: 4/23/24, 5/26/24, 6/9/24, 6/21/24 and 6/23/24. Review on 10/31/24 of the facility's schedules for the above days revealed that there was licensed nurse coverage for each 24 hour period for the above listed dates. Interview on 10/31/24 at 11:50 a.m. with Staff H (Human Resources) confirmed that there were missing hours reported for PBJ for the Licensed Nursing Staff on the above 5 days. Review on 10/31/24 of Centers for Medicare & Medicaid Services (CMS) Electronic Staffing Data Submission Payroll-Based Journal Long-Term Care Facility Policy Manual, Version 2.6, effective date June 2022, revealed: .Accuracy: Staffing information is required to be an accurate and complete submission of a facility's staffing records. Facilities should run the staffing reports that are available in CASPER to verify the accuracy and completeness of their final submission prior to the submission deadline . Review on 10/31/24 of the facility's policy titled, PBJ Compliance and Nurse Admin Compensation Policy, effective 10/27/2016, revealed: .It is the policy of [the facility] to comply with CMS Rules regarding Payroll Based Journal (PBJ) reporting for skilled nursing facilities . The Administrator shall be responsible for validating all information submitted for both employee and contracted/vendor services hours. Upon completion of the monthly submission of payroll data to CMS, the Administrator shall submit a PBJ Submission Attestation . All error reports noted by CMS will be investigated and verified . At least 4 days prior to the quarterly deadline for data submission to CMS, the Administrator will review all data submitted during the quarter with the HR manager .
Nov 2023 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, it was determined that the facility failed to store food in accordance with professional standards for food service safety, to prevent food borne ill...

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Based on observation, interview and record review, it was determined that the facility failed to store food in accordance with professional standards for food service safety, to prevent food borne illness for one of one kitchens observed. Findings include: Observation on 11/6/23 at approximately 9:00 a.m. of the kitchen refrigerator revealed the following: 24 raw eggs with a manufacturer's best by date of 10/30/23; 2 raw eggs with a manufacturer's best by date of 10/19/23; 2 unopened sour cream containers with a manufacturer's use by date of 10/28/23. Observation on 11/6/23 at approximately 9:00 a.m. of the kitchen storage room refrigerator revealed a plastic container covered with plastic wrap labeled pumpkin puree 10/10/23 use by 10/31/23. Further observation of plastic container revealed whitish growth like substance on the pumpkin puree. Interview on 11/6/23 at approximately 8:45 a.m. with Staff G (Senior Cook) confirmed the above findings. Review on 11/6/23 of facility policy titled Food Storage and Labeling, revised on 6/29/23, revealed . Refrigerated items: .2. Unopened will be utilized bythe manufacturer's use by or expiration date .4. All opened or left over items must have a visible label that identifies the item, the date it was prepared or opened, and the use by date. This includes (but is not limited to) juice, salad dressing, leftovers, and portioned desserts . Review on 11/6/23 of the Food Code U.S. Public Health Service 2017 U.S. Department of Health and Human Services retrieved from https://www.fda.gov/food/FDA-food-code/food-code-2017 revealed the following: .Annex 3, Public Health Reasons/Administrative Guidelines . Chapter 3 Food . Page 458 Manufacturer's use-by dates It is not the intent of this provision to give a product an extended shelf life beyond that intended by the manufacturer. Manufacturers assign a date to products for various reasons, and spoilage may or may not occur before pathogen growth renders the product unsafe. Most, but not all, sell-by or use-by dates are voluntarily placed on food packages the manufacturer's use-by date is its recommendation for using the product while its quality is at its best. Although it is a guide for quality, it could be based on food safety reasons. It is recommended that food establishments consider the manufacturer's information as good guidance to follow to maintain the quality (taste, smell, and appearance) and salability of the product. If the product becomes inferior quality-wise due to time in storage, it is possible that safety concerns are not far behind .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

Observation on 11/6/23 at approximately 11:52 a.m. of the North Hall bathroom revealed a spray bottle of GC 2010 disinfectant to be hanging on the wall just inside the doorway. Interview on on 11/6/23...

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Observation on 11/6/23 at approximately 11:52 a.m. of the North Hall bathroom revealed a spray bottle of GC 2010 disinfectant to be hanging on the wall just inside the doorway. Interview on on 11/6/23 at approximately 12:00 p.m. of Staff F (Scheduler/Licensed Medication Nursing Assistant) revealed that there are 2 residents that wander on the North Hall. Review of Safety Data Sheets revealed: GC-2010 Safety Data Sheet - Section 2: Hazard(s) Identification - Acute toxicity (oral) Category 4 - Harmful if swallowed .Serious eye damage/eye irritation Category 1 - Causes serious eye damage. Based on observation and interview, it was determined that the facility failed to ensure that the residents' environment remained free of accident hazards as is possible regarding storage of chemical cleaning solutions on 3 of 3 units observed (North Hall, East Hall, South Hall). Findings include: Observations on 11/6/23 at 9:30 a.m. and 12:30 p.m. of the North Hall revealed that one of the shared residents bathroom door was open with a bottle of GC2010 chemical cleaning solution hanging on the wall within reach of residents. Observation on 11/6/23 at 12:35 p.m. of the corner of the East and South Halls revealed that the Shower Whirlpool Room door was open with a bottle of GC2010 chemical cleaning solution on a cart and a hot to the touch Hydrocollator that was on within reach of residents. Interview on 11/6/23 at approximately 1:00 p.m. with Staff A (Licensed Practical Nurse) revealed that 4 residents between the 3 halls have been identified to wander and that GC2010 was stored in the shared resident bathrooms. Observations on 11/7/23 at approximately 7:35 a.m. of the North Hall shared bathroom and the South Hall shared bathroom revealed that the doors were open each with a bottle of GC2010 chemical cleaning solution hanging on the wall within reach of residents. Interview on 11/7/23 at 8:38 a.m. with Staff B (Director of Nursing), confirmed the above findings, removed chemical cleaning solutions from bathrooms and locked the Shower Whirlpool Room. Interview on 11/8/23 at 9:45 a.m. with Staff C (Regional Nurse) revealed that the facility did not have a policy to ensure secure storage of chemical cleaning solutions.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0943 (Tag F0943)

Could have caused harm · This affected multiple residents

Based on interview and record review it was determined that the facility failed to ensure that training and education was provided to staff on abuse, neglect, exploitation, and misappropriation of res...

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Based on interview and record review it was determined that the facility failed to ensure that training and education was provided to staff on abuse, neglect, exploitation, and misappropriation of resident property for 2 of 5 staff reviewed (Staff Identifiers are Staff E and J). Finding include: Review on 11/7/23 of Staff E's (agency Licensed Nursing Assistant) education file revealed no training or education for abuse, neglect, exploitation and misappropriation of resident property. Review on 11/8/23 of Staff J's (agency Licensed Practical Nurse) education file revealed no training or education for abuse, neglect, exploitation, and misappropriation of resident property. Interview on 11/8/23 at approximately 10:30 a.m. with Staff B (Director of Nursing) confirmed that above findings. Staff B stated that they did not have an education process for the agency staff at this time. Review on 11/8/23 of facility policy titled Abuse Prevention and Reporting, revised on 10/24/22, revealed .2. Training- Employees will be educated on abuse prevention and reporting .Employees will be educated at orientation and through on-going programs on issues related to abuse prevention practices .
MINOR (B)

Minor Issue - procedural, no safety impact

Staffing Data (Tag F0851)

Minor procedural issue · This affected multiple residents

Based on interview and record review it was determined that the facility failed to submit complete and accurate data for 6 of 92 days reviewed for Fiscal Quarter 3 (April 1, 2023 - June 30,2023). Find...

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Based on interview and record review it was determined that the facility failed to submit complete and accurate data for 6 of 92 days reviewed for Fiscal Quarter 3 (April 1, 2023 - June 30,2023). Finding include: Review on 11/7/23 of the Payroll Based Journal (PBJ) Staffing Data [NAME] Report for Fiscal Year Quarter 3 2023 revealed that the facility failed to have Licensed Nursing coverage 24 hours a day on the following dates: 4/8/23, 4/22/23, 5/6/23, 6/3/23, 6/4/23 and 6/24/23. Review on 11/7/23 of the facility's monthly staffing schedule for April 2023 through June 2023 revealed that there was licensed nursing coverage for a 24 hour period for each of the above listed dates. Review on 11/7/23 of the nursing time punches for the above listed dates, revealed that there was appropriate nursing coverage the 24 hour periods listed above. Review on 11/7/23 of the centers PBJ report submissions for the above listed dates revealed the following hours for nursing was submitted: 4/8/23-23.84 nursing hours; 4/22/23-23.75 nursing hours; 5/6/23-23.91 nursing hours; 6/3/23-23.80 nursing hours; 6/4/23- 23.88 nursing hours; 6/24/23- 17.10 nursing hours. Interview on 11/7/23 at approximately 12:45 p.m. with Staff H (Corporate Human Resources) confirmed that above submissions were made on the Fiscal Year Quarter 3 2023 PBJ report. Staff H stated that on 6/24/23 the hours submitted was not accurate and that the total hours should have been 24.23. Interview on 11/7/23 at approximately 12:45 p.m. with Staff I (Administrator) revealed that they do not audit the PBJ submissions for accuracy. Review on 11/7/23 of CMS (Centers for Medicare & Medicaid Services) Electronic Staffing Data Submission Payroll-Based Journal Long-Term Care Facility Policy Manual, Version 2.6, effective date June 2022, revealed .Accuracy: Staffing information is required to be an accurate and complete submission of a facility's staffing records. Facilities should run the staffing reports that are available in CASPER to verify the accuracy and completeness of their final submission prior to the submission deadline .
Dec 2022 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, it was determined that the facility failed to follow physician's order for do...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, it was determined that the facility failed to follow physician's order for documenting wound measurement for 1 of 1 pressure ulcer reviewed in a final sample of 12 residents (Resident identifier is #11). Findings include: Professional reference: [NAME] A. [NAME] and [NAME], Fundamentals of Nursing. 7th ed. St. Louis, Missouri: Mosby Elsevier, 2009. Page 336-Physicians' Orders .The physician is responsible for directing medical treatment. Nurses follow physicians' orders unless they believe the orders are in error or harm clients. Therefore you need to assess all orders, and if you find one to be erroneous or harmful, further clarification from the physician is necessary . Review on 12/21/22 of Resident #11's clinical note dated 10/26/22 revealed that Resident #11 had a recurrent right outer ankle abrasion. The right outer ankle area was cleaned and dressed with previous orders to the site. Review on 12/21/22 of Resident #11's initial alteration in skin integrity assessment dated [DATE] revealed a facility acquired right ankle bone abrasion and wound type of recurrent. Further review revealed no description of the right ankle bone abrasion such as appearance, measurements, shape, or drainage. Review on 12/21/22 of Resident #11's orders revealed a telephone order on 10/26/22 for a treatment to cleanse right ankle abrasion with normal saline, skin prep the edges, and add a small piece of Xeroform (cut to fit) to center redness, cover with dry dressing every day, measure, and document on Tuesdays. Review on 12/21/22 of Resident #11's medical records revealed no documentation of measurement for Resident #11's right outer ankle abrasion for 11/1/22, 11/8/22, 11/15/22, and 11/20/22 (Tuesday dates on November 2022). Review on 12/21/22 of Resident #11's clinical note dated 11/2/22 revealed that the right ankle was assessed, cleaned, and dressing changed as ordered. Further review revealed that the right ankle area had a small open, superficial break, partial skin loss. Review also revealed no measurements of the right ankle open area. Review on 12/21/22 of Resident #11's clinical note dated 11/20/22 revealed that Resident #11 was walking from the bathroom limping and he/she had pain to their right ankle where the open wound was located. Review of the clinical note dated 11/20/22 also revealed that the right ankle area was red and painful to touch. Review on 12/21/22 of Resident #11's clinical note dated 11/21/22 revealed that Resident #11 had a re-opened area on their right outer ankle measuring 0.1 centimeter (cm) in length by 0.1 cm in width by 0.1 cm depth with redness around the perimeter of the wound, tender to touch, possible infection. There was a new order obtained from the nurse practitioner for Doxycycline 100 milligram (mg) twice a day for 7 days for possible cellulitis. Review on 12/21/22 of Resident #11's initial alteration in skin integrity assessment dated [DATE] revealed Resident #11 had a facility acquired stage 2 pressure ulcer to their right outer ankle with granulation tissues/red, length of 0.1 cm, width of 0.1 cm, depth of 0.1 cm, no drainage, no tunneling, no undermining, peri-wound skin inflamed/indurated, wound edges was symmetrical, and round wound shape. Further review revealed that Resident #11 was started on antibiotic for possible infection. Interview on 12/21/22 at approximately 10:45 a.m. with Staff C (Registered Nurse) revealed that in September 2022 Resident #11 had developed an unstageable pressure ulcer on the right outer ankle, the pressure ulcer healed, and re-opened as an abrasion on 10/26/22. Interview on 12/21/22 at approximately 10:47 a.m. with Staff D (Director of Nursing) confirmed the above findings. Staff D also confirmed that Resident #11 had a right outer ankle abrasion on 10/26/22 and on 11/21/22 on the same location developed into a stage 2 pressure ulcer. Staff D also stated that on 10/26/22 there should have been a non-pressure ulcer skin assessment flow sheet initiated in regards to Resident #11's right outer ankle abrasion. Staff D was unable to provide further documentation of measurements and tracking of Resident #11's right ankle bone abrasion after 10/26/22 and before 11/21/22. Observation on 12/21/22 at approximately 11:11 a.m. with Staff B (Licensed Practical Nurse) revealed that Resident #11 had an open area to their right outer ankle at the bony prominence, round in shape and redness to the surrounding perimeter. Interview on 12/21/22 at approximately 11:11 a.m. with Staff B confirmed the above observation. Review on 12/21/22 of facility policy titled, skin care, with no date, revealed .SKIN CARE AND TREATMENTS .10. Document upon identification of potential or actual skin issues in the resident summary template and Chat. 11. Wound rounds are done weekly for all residents with wounds. Staging and measurement of wounds should be done at this time by a designated and consistent nurse. Ideally, a wound care team would be established that includes the charge nurse and LNA. The wound care team would meet weekly to assess skin care issues and preventative strategies. Wound rounds are not to exceed 7 days from the last rounds .14. Pressure ulcer and wound assessments will be performed by a consistent licensed nurse for treatment care selection. Wound characteristics will assist the physician and nurse in a treatment choice .SKIN CARE GUIDELINES PROCEDURE .6. When a skin issues is observed: redness, rash, skin tear, blister, or actual breakdown, open the skin process in Vision. The process will cue the nurse of the nest steps needed. This includes completing the Initial Alteration in Skin Integrity Assessment for min Vision Initiation of the process, will enable the DNS [Director of Nursing Services] and R.D. [Registered Dietician] to be notified of the wound .9 .During rounds, the wound nurse, and/or wound team will complete the Weekly Pressure Ulcer Assessment Form or the Non-Pressure Ulcer Skin Condition Report .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and policy review, it was determined that the facility failed to ensure that medications were labeled and disposed of in 1 of 1 medication cart observed. the facility ...

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Based on observation, interview, and policy review, it was determined that the facility failed to ensure that medications were labeled and disposed of in 1 of 1 medication cart observed. the facility also failed to ensure that narcotics were properly stored in 1 of 1 medication storage room observed (Resident identifiers are #5 and #7). Findings include: Observation on 12/20/22 at approximately 10:44 a.m. of the medication cart with Staff B (Licensed Practical Nurse) revealed an opened Breo Ellipta inhaler for Resident #5 with no open date or open expiration date. Review on 12/20/22 with Staff B of the manufacturer's instructions on the inhaler revealed that once opened, the Breo Ellipta inhaler should be discarded after 6 weeks. Interview on 12/20/22 at approximately 10:45 a.m. with Staff B confirmed that Resident #5's inhaler was opened and had no open date or open expiration date. Staff B also confirmed that the manufacturer's instructions were to discard the inhaler after 6 weeks once opened. Observation on 12/20/22 at approximately 11:05 a.m. of the facility's medication room revealed an unlocked refrigerator. There was a padlock on the refrigerator that was not secured (locked). Inside the refrigerator was 1 vial (2 milligrams (mg) /1 milliliter(ml)) of Lorazepam concentrate (a schedule IV controlled substance) for Resident #7. Interview on 12/20/22 at approximately 11:08 a.m. with Staff B confirmed that the refrigerator was unlocked. Review on 12/21/22 of the facility's policy titled Medication Storage revised on 1/21 revealed, . 4.2 Controlled Medication Storage . 4. Controlled medications requiring refrigeration are stored within a locked, permanently affixed box within the refrigerator.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade B+ (80/100). Above average facility, better than most options in New Hampshire.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most New Hampshire facilities.
  • • 32% turnover. Below New Hampshire's 48% average. Good staff retention means consistent care.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is St Joseph Residence's CMS Rating?

CMS assigns ST JOSEPH RESIDENCE an overall rating of 4 out of 5 stars, which is considered above average nationally. Within New Hampshire, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is St Joseph Residence Staffed?

CMS rates ST JOSEPH RESIDENCE's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 32%, compared to the New Hampshire average of 46%. This relatively stable workforce can support continuity of care. RN turnover specifically is 71%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at St Joseph Residence?

State health inspectors documented 10 deficiencies at ST JOSEPH RESIDENCE during 2022 to 2024. These included: 8 with potential for harm and 2 minor or isolated issues.

Who Owns and Operates St Joseph Residence?

ST JOSEPH RESIDENCE is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 22 certified beds and approximately 21 residents (about 95% occupancy), it is a smaller facility located in MANCHESTER, New Hampshire.

How Does St Joseph Residence Compare to Other New Hampshire Nursing Homes?

Compared to the 100 nursing homes in New Hampshire, ST JOSEPH RESIDENCE's overall rating (4 stars) is above the state average of 3.0, staff turnover (32%) is significantly lower than the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.

What Should Families Ask When Visiting St Joseph Residence?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is St Joseph Residence Safe?

Based on CMS inspection data, ST JOSEPH RESIDENCE has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at St Joseph Residence Stick Around?

ST JOSEPH RESIDENCE has a staff turnover rate of 32%, which is about average for New Hampshire nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was St Joseph Residence Ever Fined?

ST JOSEPH RESIDENCE has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is St Joseph Residence on Any Federal Watch List?

ST JOSEPH RESIDENCE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.