CRESTWOOD CENTER
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Crestwood Center in Milford, New Hampshire has a Trust Grade of C+, indicating it is slightly above average but not outstanding among nursing homes. It ranks #17 out of 73 facilities in the state, placing it in the top half, and #5 out of 21 in Hillsborough County, meaning only four local options are better. Unfortunately, the facility's trend is worsening, with issues increasing from 2 in 2022 to 10 in 2024. Staffing is average, rated 3 out of 5 stars, with a turnover rate of 55%, which is slightly above the state average. The facility has faced $15,646 in fines, which is concerning as it is higher than 85% of other facilities in New Hampshire. On the positive side, Crestwood Center offers more RN coverage than 93% of state facilities, ensuring better oversight of residents' health. However, there have been critical incidents such as a staff member mistakenly using the same insulin pen for two residents, potentially exposing them to bloodborne pathogens. Additionally, the facility has struggled to provide adequate staffing levels to meet residents' needs and does not currently employ a full-time qualified dietitian, which raises concerns about nutrition management. Overall, while there are some strengths, families should carefully consider the facility’s issues and recent trends before making a decision.
- Trust Score
- C+
- In New Hampshire
- #17/73
- Safety Record
- High Risk
- Inspections
- Getting Worse
- Staff Stability ⚠ Watch
- 55% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- $15,646 in fines. Lower than most New Hampshire facilities. Relatively clean record.
- Skilled Nurses ✓ Good
- Each resident gets 57 minutes of Registered Nurse (RN) attention daily — more than average for New Hampshire. RNs are trained to catch health problems early.
- Violations ⚠ Watch
- 12 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
4-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in quality measures, fire safety.
The Bad
Near New Hampshire avg (46%)
Frequent staff changes - ask about care continuity
Below median ($33,413)
Minor penalties assessed
Part of a multi-facility chain
Ask about local staffing decisions and management
7 points above New Hampshire average of 48%
The Ugly 12 deficiencies on record
Jun 2024
1 deficiency
1 IJ
CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Infection Control
(Tag F0880)
Someone could have died · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to ensure that 2 of 4 residents reviewed for insulin were free from potential exposure to bloodborne pathogen transmiss...
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Jan 2024
9 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0561
(Tag F0561)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to honor residents' choice for showers for 1 out of 3 residents reviewed for Activities of Daily Living (ADL) in a fina...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0578
(Tag F0578)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to ensure that residents' formulated advance directives would be followed for 1 out of 17 residents in a final sample (...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to ensure that all allegations of abuse were reported to the administrator for 3 of 8 residents reviewed for abuse in a...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, it was determined that the facility failed to ensure that the residents' environment remaine...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0725
(Tag F0725)
Could have caused harm · This affected multiple residents
Based on interview and record review, it was determined that the facility failed to provide sufficient staff to meet residents' needs in September 2023 and October 2023.
Findings include:
Review on 1/...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0801
(Tag F0801)
Could have caused harm · This affected multiple residents
Based on interview, the facility failed to employ a full-time qualified dietician or other clinically qualified nutrition professional to carry out the functions of the food and nutrition services.
Fi...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Deficiency F0582
(Tag F0582)
Minor procedural issue · This affected multiple residents
Based on interview and record review, it was determined that the facility failed to provide timely notifications of the Skilled Nursing Facility (SNF) Advance Beneficiary Notice (ABN) and Notice of Me...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Deficiency F0679
(Tag F0679)
Minor procedural issue · This affected multiple residents
Based on interview and record review, it was determined that the facility failed to provide residents with activities designed to meet their preferences, interests, and needs in the evenings since Nov...
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MINOR
(C)
Minor Issue - procedural, no safety impact
Deficiency F0868
(Tag F0868)
Minor procedural issue · This affected most or all residents
Based on interview and record review, it was determined that the facility failed to ensure that the required committee members attended meetings at least quarterly for 3 of the 4 quarterly meetings re...
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Dec 2022
2 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, it was determined that the facility failed to follow physician's orders and s...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Deficiency F0885
(Tag F0885)
Minor procedural issue · This affected multiple residents
Based on interview and record review, it was determined that the facility failed to inform residents, their representatives, and families of those residing in the facilities, by 5:00 p.m. the next cal...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "What changes have you made since the serious inspection findings?"
- "Why is there high staff turnover? How do you retain staff?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Licensed and certified facility. Meets minimum state requirements.
- • Multiple safety concerns identified: 1 life-threatening violation(s). Review inspection reports carefully.
- • 12 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
- • $15,646 in fines. Above average for New Hampshire. Some compliance problems on record.
- • 55% turnover. Above average. Higher turnover means staff may not know residents' routines.
About This Facility
What is Crestwood Center's CMS Rating?
CMS assigns CRESTWOOD CENTER an overall rating of 4 out of 5 stars, which is considered above average nationally. Within New Hampshire, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Crestwood Center Staffed?
CMS rates CRESTWOOD CENTER's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 55%, which is 9 percentage points above the New Hampshire average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.
What Have Inspectors Found at Crestwood Center?
State health inspectors documented 12 deficiencies at CRESTWOOD CENTER during 2022 to 2024. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 7 with potential for harm, and 4 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.
Who Owns and Operates Crestwood Center?
CRESTWOOD CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by GENESIS HEALTHCARE, a chain that manages multiple nursing homes. With 82 certified beds and approximately 62 residents (about 76% occupancy), it is a smaller facility located in MILFORD, New Hampshire.
How Does Crestwood Center Compare to Other New Hampshire Nursing Homes?
Compared to the 100 nursing homes in New Hampshire, CRESTWOOD CENTER's overall rating (4 stars) is above the state average of 3.0, staff turnover (55%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting Crestwood Center?
Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the facility's high staff turnover rate.
Is Crestwood Center Safe?
Based on CMS inspection data, CRESTWOOD CENTER has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in New Hampshire. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.
Do Nurses at Crestwood Center Stick Around?
Staff turnover at CRESTWOOD CENTER is high. At 55%, the facility is 9 percentage points above the New Hampshire average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?
Was Crestwood Center Ever Fined?
CRESTWOOD CENTER has been fined $15,646 across 1 penalty action. This is below the New Hampshire average of $33,235. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.
Is Crestwood Center on Any Federal Watch List?
CRESTWOOD CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.