TWIN LAKES

9840 MONTGOMERY ROAD, CINCINNATI, OH 45242 (513) 247-1301
Non profit - Corporation 43 Beds Independent Data: November 2025
Trust Grade
90/100
#180 of 913 in OH
Last Inspection: June 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Twin Lakes in Cincinnati, Ohio, has received a Trust Grade of A, indicating it is excellent and highly recommended for families seeking care. It ranks #180 out of 913 nursing homes in Ohio, placing it in the top half, and #17 out of 70 in Hamilton County, meaning only 16 local options are better. The facility is improving, having reduced its issues from three in 2021 to none in 2024. Staffing is a strength, with a perfect 5-star rating and a turnover rate of 39%, which is lower than the state average, suggesting a stable workforce. Notably, there have been no fines recorded, indicating a good compliance history, and the facility offers higher RN coverage than 94% of state facilities, which is beneficial for resident care. However, there are some concerns. The facility has had issues such as failing to notify families when a resident experienced significant weight loss, not involving residents in care planning, and inaccuracies in documenting residents' code status. These incidents suggest areas for improvement in communication and adherence to care protocols. Overall, while Twin Lakes demonstrates strong performance in many areas, families should be aware of these past concerns as they consider care options.

Trust Score
A
90/100
In Ohio
#180/913
Top 19%
Safety Record
Low Risk
No red flags
Inspections
Getting Better
3 → 0 violations
Staff Stability
○ Average
39% turnover. Near Ohio's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Ohio facilities.
Skilled Nurses
✓ Good
Each resident gets 78 minutes of Registered Nurse (RN) attention daily — more than 97% of Ohio nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
✓ Good
Only 3 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★★☆
4.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
2021: 3 issues
2024: 0 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (39%)

    9 points below Ohio average of 48%

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 39%

Near Ohio avg (46%)

Typical for the industry

The Ugly 3 deficiencies on record

Jul 2021 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

Based on record review, staff interview, and policy review, the facility failed to notify the responsible party when a resident experienced a significant weight loss. This affected one (#32) of two re...

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Based on record review, staff interview, and policy review, the facility failed to notify the responsible party when a resident experienced a significant weight loss. This affected one (#32) of two residents reviewed for notification of change. The facility census was 38. Findings include: Review of the medical record of Resident #32 revealed an admission date of 02/19/21. Diagnoses included essential hypertension, muscle weakness, and cognitive communication deficit. Review of the Medicare five-day Minimum Data Set (MDS) assessment, dated 06/17/21, revealed the resident had impaired cognition. Review of Resident #32's weights revealed: on 02/21/21, she weighed 144 pounds; on 03/01/21 at 140 pounds; on 04/06/21 at 127 pounds; on 04/19/21 at 125 pounds; and on 05/01/21 at 127 pounds. This revealed a 17 pound weight loss and a 11.8 percent significant weight loss in less than three months. Review of the progress notes dated 04/2020 through 06/01/2020 revealed no indication of family notification of weight loss. Interview on 07/08/21 at 9:54 A.M. with Registered Dietitian (RD) #350 stated she does not personally notify the responsible party of a resident's weight loss and the nurse does the notification when they call to notify of the new orders associated with the weight loss. RD #350 further verified the medical record of Resident #32 lacked evidence of notification of responsible party of weight loss. Interview on 07/08/21 at 11:48 A.M. with Licensed Practical Nurse (LPN) #287 stated the nurses notify the responsible party of weight loss when they call to notify of the new orders associated with the weight loss. LPN #287 further stated the notification was documented in the progress notes when the notification was completed. Review of the facility's undated policy titled, Notification and Reporting of Changes in Health Status, Illness, Injury, and Death of a Resident, revealed the appropriate associates will promptly inform the resident representative of a significant change in the resident's status, such as a deterioration in health and document the notification in the medical record.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

Based on medical record review, family interview, staff interview, and policy review, the facility failed to include residents and resident representatives to participate in care planning. This affect...

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Based on medical record review, family interview, staff interview, and policy review, the facility failed to include residents and resident representatives to participate in care planning. This affected one (#12) of 16 residents reviewed during the annual survey. The facility census was 38. Findings include: Review of the medical record for Resident #12 revealed an admission date of 11/03/18. Diagnoses included weakness, essential tremor, squamous cell carcinoma, Alzheimer's disease with late onset, unspecified macular degeneration, essential hypertension, chronic obstructive pulmonary disease, spinal stenosis, and primary generalized osteoarthritis. Review of the quarterly Minimum Data Set (MDS) assessment, dated 06/21/21, revealed the resident had severely impaired cognition. Review of the medical record revealed documentation of care conferences held on 04/21/20 and 12/16/19. There were no other documented care conferences held from 05/01/20 to 07/05/21. Interview on 07/06/21 at 1:45 P.M. with the daughter of Resident #12 stated the facility had not invited her to any care conferences since prior to the COVID-19 pandemic. Interview on 07/07/21 at 1:45 P.M. with the Director of Nursing (DON) verified the last care conference held for Resident #12 was 04/21/20. The DON stated she was unsure why additional care conferences were completed. Subsequent interview on 07/08/21 at 11:39 A.M. with the DON stated the expectation of a care conference was to be offered at least quarterly. Review of the facility's undated policy titled, Care Conference, revealed every resident and responsible party will be invited to a quarterly meeting that is held for the dual purpose of educating the resident about new issues that might impact his/her care and discussing his/her current physical, mental, and emotional status.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

Based on medical record review, staff interview, and policy review, the facility failed to ensure resident's code status was accurate in the medical record. This affected three (#12, #22, and #32) of ...

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Based on medical record review, staff interview, and policy review, the facility failed to ensure resident's code status was accurate in the medical record. This affected three (#12, #22, and #32) of four residents reviewed for advanced directives. The facility census was 38. Findings include: 1. Review of the medical record for Resident #12 revealed an admission date of 11/03/18. Diagnoses included weakness, essential tremor, squamous cell carcinoma, Alzheimer's disease with late onset, and chronic obstructive pulmonary disease. Review of the quarterly Minimum Data Set (MDS) assessment, dated 06/21/21, revealed the resident had severely impaired cognition. Review of the physician orders revealed an active order dated 03/09/19 for Do Not Resuscitate-Comfort Care-Arrest (DNR-CCA). Review of the DNR Order Form revealed Resident #12 was a Do Not Resuscitate-Comfort Care (DNR-CC), signed by the physician on 11/08/18. 2. Review of the medical record for Resident #32 revealed an admission date of 02/19/21. Diagnoses included peripheral vascular disease, muscle weakness, cognitive communication deficit, and repeated falls. Review of the Medicare five-day MDS assessment, dated 06/17/21, revealed the resident had impaired cognition. Review of the physician orders revealed an active order dated 06/09/21 for DNR-CC. Review of the DNR Order Form revealed Resident #32 was a DNR-CCA, signed by the physician on 05/25/21. 3. Review of the medical record for Resident #22 revealed an admission date of 07/07/20. Diagnoses included other fracture of right pubis, dementia without behavioral disturbance, anxiety, asthma, muscle weakness, mood disorder, gastro esophageal reflux disease, venous insufficiency, and unspecified psychosis. Review of the quarterly MDS assessment, dated 04/28/21, revealed the resident had severely impaired cognition. Review of the physician orders revealed an active order dated 04/23/21 for DNR-CC. Review of the DNR Order Form revealed Resident #22 was a DNR-CCA, signed by the physician on 01/23/20. Interview on 07/06/21 at 3:30 P.M. with Registered Nurse (RN) #294 verified the code status orders did not match the signed DNR forms for Residents #12, #22, and #32. Review of the facility's undated policy titled Advance Directives, revealed all advance directive document copies will be obtained, filed in medical record and readily retrievable by associates.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in Ohio.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Ohio facilities.
  • • Only 3 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Twin Lakes's CMS Rating?

CMS assigns TWIN LAKES an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Ohio, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Twin Lakes Staffed?

CMS rates TWIN LAKES's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 39%, compared to the Ohio average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Twin Lakes?

State health inspectors documented 3 deficiencies at TWIN LAKES during 2021. These included: 3 with potential for harm.

Who Owns and Operates Twin Lakes?

TWIN LAKES is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 43 certified beds and approximately 41 residents (about 95% occupancy), it is a smaller facility located in CINCINNATI, Ohio.

How Does Twin Lakes Compare to Other Ohio Nursing Homes?

Compared to the 100 nursing homes in Ohio, TWIN LAKES's overall rating (5 stars) is above the state average of 3.2, staff turnover (39%) is near the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Twin Lakes?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Twin Lakes Safe?

Based on CMS inspection data, TWIN LAKES has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Ohio. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Twin Lakes Stick Around?

TWIN LAKES has a staff turnover rate of 39%, which is about average for Ohio nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Twin Lakes Ever Fined?

TWIN LAKES has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Twin Lakes on Any Federal Watch List?

TWIN LAKES is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.