THE GOLDEN RULE HOME

38801 HARDESTY ROAD, SHAWNEE, OK 74801 (405) 273-7106
For profit - Limited Liability company 83 Beds Independent Data: November 2025 3 Immediate Jeopardy citations
Trust Grade
0/100
#271 of 282 in OK
Last Inspection: October 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

The Golden Rule Home in Shawnee, Oklahoma has received an F grade for its trust score, indicating significant concerns about the facility. It ranks #271 out of 282 in Oklahoma, placing it in the bottom half of nursing homes in the state, and is the least favorable option in Pottawatomie County. While the facility is showing signs of improvement, reducing issues from 13 in 2023 to 6 in 2024, it still has a concerning number of fines totaling $121,526, which is higher than 96% of Oklahoma facilities. Staffing appears to be a relative strength with a 3 out of 5 rating and a very low turnover rate, suggesting that employees tend to stay long-term, which can benefit resident care. However, there have been critical incidents, such as a resident eloping twice from the facility and another resident not receiving appropriate supervision, which raises red flags about safety and care standards.

Trust Score
F
0/100
In Oklahoma
#271/282
Bottom 4%
Safety Record
High Risk
Review needed
Inspections
Getting Better
13 → 6 violations
Staff Stability
○ Average
Turnover data not reported for this facility.
Penalties
⚠ Watch
$121,526 in fines. Higher than 79% of Oklahoma facilities, suggesting repeated compliance issues.
Skilled Nurses
○ Average
Each resident gets 35 minutes of Registered Nurse (RN) attention daily — about average for Oklahoma. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
31 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★☆☆☆☆
1.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2023: 13 issues
2024: 6 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Oklahoma average (2.6)

Significant quality concerns identified by CMS

Federal Fines: $121,526

Well above median ($33,413)

Significant penalties indicating serious issues

The Ugly 31 deficiencies on record

3 life-threatening
Oct 2024 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to conduct thorough skin assessments weekly for one (#13...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to conduct thorough skin assessments weekly for one (#138) of one sampled resident reviewed for non-pressure related skin conditions. The DON identified 34 residents resided in the facility. Findings: A Pressure Ulcer Risk Assessment form, dated September 2013, read in part, .Skin Assessment. Skin will be assessed for the presence of developing pressure ulcers on a weekly basis .Documentation .The conditions of the resident's skin . Res #138 admitted to the facility on [DATE] with diagnoses which included metabolic encephalopathy, neuropathy, and gout. A physician order, dated 09/16/24, documented to complete a skin assessment weekly on the 7-3 shift on Mondays. A Weekly Wound Assessment form, documented Res #138 refused a skin assessment on 09/16/24. On 09/17/24 at 2:00 p.m., LPN #1 documented a head to toe skin assessment was completed. The note did not document the presence of dressings to the heels. On 09/30/24 at 10:29 a.m., Res #138 was observed in their room in the bed. They stated they had a dressing on each ankle that had been placed by the hospital prior to their arrival. They stated the facility had not done anything with the dressings. On 09/30/24 at 10:32 a.m., LPN #1 was observed removing Res #138 socks. Adhesive foam dressings were observed on their bilateral heels dated 09/10/24. The skin beneath the dressings was intact. A Weekly Wound Assessment form documented Res #138 refused a skin assessment on 09/23/24. On 09/30/24 at 10:36 a.m., LPN #1 stated the resident initially refused a skin assessment on the day of admission, but the DON had performed one the day after. They stated the DON had told the LPN the resident's skin was all clear. They stated the skin assessments were scheduled on the TAR. On 10/01/24 at 1:20 p.m., the ADON stated skin assessments should be performed in a limited capacity whenever the resident was changed, a shower was completed, or wound care was completed. They stated a weekly head to toe skin assessment should be performed which included the heels. They stated any dressings in place during a skin assessment should be removed to assess the skin under the dressing. They stated this should have been completed for Res #138.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

Based on observation and interview, the facility failed to ensure dietary staff properly utilized hair nets for one (Cook #1) of three sampled employees observed for kitchen sanitation. The DON identi...

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Based on observation and interview, the facility failed to ensure dietary staff properly utilized hair nets for one (Cook #1) of three sampled employees observed for kitchen sanitation. The DON identified 34 residents resided in the facility. Findings: On 09/30/24 at 9:14 a.m., [NAME] #1 was observed preparing the noon meal. They were observed to have hair outside of their hairnet around their ears and a ponytail in the back. On 09/30/24 at 9:17 a.m., the DM was asked what was the policy for hair nets. They stated everyone should have one on and we all have them on. The DM was asked to observe [NAME] #1 and asked if all of their hair was secured in their hair net. The DM stated, No, not around [Cook #1's] hair. The DM was informed [NAME] #1's ponytail was not secured in the hair net.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure residents were offered the right to formulate an advance dir...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure residents were offered the right to formulate an advance directive for two (#24 and #25) of three sampled residents reviewed for advance directives. The Long-Term Care Facility Application for Medicare and Medicaid form, dated 10/01/24, documented 36 residents resided in the facility. Findings: An Advance Directive policy, dated April 2008, read in part, .upon admission to our facility, the Social Services Director or designee will provide written information to the resident concerning his/her right to make decisions concerning medical care .and the right to formulate advance directives . 1. Resident #24 admitted to the facility on [DATE]. Resident #24's medical record did not contain an advanced directive or an advance directive acknowledgement form. 2. Resident #25 admitted to the facility on [DATE]. Resident #25's medical record did not contain an advanced directive or an advance directive acknowledgement form. On 10/01/24 at 1:47 p.m., the DON was asked to provide advance directives or advance directive acknowledgement forms for Resident #24 and Resident #25. They stated they were in the front of residents' charts. The DON was informed they were not located in the medical records. On 10/01/24 at 1:53 p.m., the SSD stated Resident #24 and Resident #25 did not have advance directives or acknowledgement forms.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected multiple residents

Based on record review and interview, the facility failed to ensure careplans were updated quarterly for three (#14, 26, and #27) of 14 sampled residents reviewed for careplans. The DON identified 34 ...

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Based on record review and interview, the facility failed to ensure careplans were updated quarterly for three (#14, 26, and #27) of 14 sampled residents reviewed for careplans. The DON identified 34 residents resided in the facility. Findings: A Care Plans policy, dated October 2010, read in part, .care plan that includes measurable objectives and timetables to meet the resident's .needs .The comprehensive care plan is based on a thorough assessment that includes .the MDS .The Care Planning/Interdisciplinary Team is responsible for the review and updating of care plans .At least quarterly . 1. Resident #14 had diagnoses which included depression and anxiety. A care plan, dated 12/11/23, did not contain quarterly updates. Resident #14 had a comprehensive resident assessment, dated 12/12/23. 2. Resident #26 had diagnoses which included acute kidney failure, cerebral infarction, bipolar, COPD, and HTN. A care plan, dated 11/20/23, did not contain quarterly updates. Resident #26 had comprehensive resident assessments dated 05/25/24 and 08/25/24. 3. Resident #27 had diagnoses which included neuralgia, ALS, and major depressive disorder. A care plan, dated 03/06/24, did not contain quarterly updates. Resident #27 had comprehensive resident assessments on 06/30/24 and 09/25/24. On 10/02/24 at 1:50 p.m., the DON was asked when careplans were updated. They stated they were updated with each new order. The DON was asked if they conducted quarterly updates. They stated they did quarterly MDS assessments, but quarterly care plan updates. The DON stated they just did those annually. The DON was asked how the facility evaluated the effectiveness of interventions. They stated, I just know them. The DON was informed quarterly updates had not been conducted for Resident #14, Resident #26, and Resident #27.
Aug 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to provide hydration to a resident each shift for one (Res #2) of thre...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to provide hydration to a resident each shift for one (Res #2) of three residents reviewed for hydration and nutrition. The ED identified 36 residents resided in the facility. Findings: Res #2 admitted to the facility on [DATE] with diagnoses which included hypotension and acute kidney failure. A review of meal percentage records and intake and output records for May 2024 documented Res #2 did not receive hydration 13 of 69 opportunities. A review of meal percentage records and intake and output records for June 2024 documented Res #2 did not receive hydration two out of 90 opportunities. A review of intake and output records for July 2024 documented Res #2 did not receive hydration seven out of 51 opportunities. On 08/13/24 at 3:19 p.m., the ADON stated hydration and ice are passed to the residents three times per day, once on each shift. They stated they did not know why there were blanks on Res #2's hydration records.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to: a) turn and reposition a resident with pressure ulce...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to: a) turn and reposition a resident with pressure ulcers for one (Res #2) of three sampled residents reviewed for pressure ulcers, b) obtain orders for treatment of pressure ulcers upon admission for one (Res #2) of three sampled residents reviewed for pressure ulcers, and c) complete weekly wound assessments for one (Res #3) of three sampled residents reviewed for pressure ulcers. The ED identified 36 residents resided in the facility. Findings: 1. A facility repositioning policy, revised April 2013, documented a resident in bed should be repositioned at least every two hours, and a resident with a stage one or higher pressure ulcer may require more frequent repositioning. The policy documented the information recorded in the resident's record should include the position in which the resident was placed, the name and title of the individual who gave the care, and if the resident refused, why. Res #2 admitted to the facility on [DATE] with diagnoses which included edema, pain, and muscle weakness. An admission assessment, dated 05/09/24 at 10:10 a.m., documented Res #2 had wounds to the left heel, right hip, back, left hip, and right ischium. The assessment documented the resident was totally dependent on staff for bed mobility and transfers. A turning schedule and/or documentation of repositioning was not provided for 05/09/24 to 05/30/24. A Turning Schedule dated 05/30/24 through 06/04/24, documented the resident was not repositioned on 05/30/24 from 9:00 p.m. until 1:00 a.m., and 05/31/24 from 1:00 p.m. to 5:00 p.m A Turning Schedule dated 06/05/24 through 06/10/24, documented the resident was not repositioned on 06/06/24 from 9:00 a.m. to 1:00 p.m. A Turning Schedule was not provided for 06/23/24 through 06/27/24. A Turning Schedule dated 06/28/24 through 06/30/24, document the resident was not repositioned on 06/29/24 from 5:00 a.m. to 9:00 a.m., and from 9:00 a.m. to 1:00 p.m. A Turning Schedule, dated 07/01/24 through 07/06/24, documented the resident was not repositioned: a) on 07/01/24 from 9:00 p.m. to 07/02/24 at 9:00 a.m., b) on 07/02/24 from 1:00 p.m. to 5:00 p.m., c) on 07/02/23 from 11:00 p.m. to 07/03/24 at 9:00 a.m., d) on 07/03/24 from 1:00 p.m. to 5:00 p.m., e) on 07/05/24 from 11:00 p.m. to 07/06/24 at 7:00 a.m., and f) on 07/06/24 after 9:00 p.m. A turning schedule and/or documentation of repositioning was not provided from 07/07/24 to 07/17/24 when the resident discharged from the facility. ADL records were reviewed and did not include repositioning. On 08/13/24 at 2:18 p.m., the ADON stated residents who require assistance with positioning should be repositioned every two hours. Stated there was no additional documentation for repositioning. 2. Res #2 admitted to the facility on [DATE] with diagnoses which included edema, pain, and muscle weakness. An admission assessment, dated 05/09/24 at 10:10 a.m., documented Res #2 had wounds to the left heel, right hip, back, left hip, and right ischium. The assessment documented the resident was totally dependent on staff for bed mobility and transfers. A TAR for May 2024, documented orders were not placed for wound care until 05/10/24. An order to consult with wound care specialists was documented on 05/14/24. On 08/13/24 at 3:19 p.m., the ADON stated orders for new admissions including referrals as needed should be placed by end of day of admission. They stated they did not know why Res #2's wound care orders were delayed. They stated they did not know why the order for the specialist was placed 5 days after admission. 3. A facility Pressure Ulcer Risk Assessment policy, revised September 2013, documented nurses should conduct skin assessments at least weekly to identify changes. Res #3 readmitted to the facility on [DATE] with diagnoses which included diabetes, renal insufficiency, and bradycardia. A wound care specialist note, dated 05/22/24, documented Res #3 had a stage four pressure wound to the right heel with an onset of over 99 days, measuring 1.0 X 1.2 X 0.1 cm. A weekly wound assessment log for June 2024, documented on 06/12/24, the resident had a DTI to the right heel, was being seen by the wound care specialist and a treatment was in place. No measurements were recorded for the wound. There was no documentation Res #3 was seen by the wound care specialists the week of 06/12/24. A wound care specialist note, dated 07/17/24, documented Res #3's heel wound measured 1.0 X 0.8 X 0.1 cm. A weekly wound log for July 2024, documented on 07/24/24 did not document measurements or observations of the pressure ulcer to the heel. On 08/14/24 at 1:45 p.m., the DON stated the missing skin assessments in June and July were not completed.
Sept 2023 9 deficiencies 1 IJ
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to provide adequate supervision to prevent elopement which resulted in...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to provide adequate supervision to prevent elopement which resulted in a past noncompliance immediate jeopardy (IJ) situation effective from 05/28/23 to 05/30/23 for one (#15). Res #15 eloped from the facility on 05/24/23 and was found 300 yards away on a county road. The facility put interventions in place up through 05/28/23. The resident eloped again on 05/30/30 and was found in a nearby field. The Resident Census and Conditions of Residents form documented 36 residents resided in the facility. Findings: Res #15 was admitted to the facility on [DATE] and had diagnoses which included dementia and Parkinson's disease. An Elopement Risk Scale, dated 08/24/22, documented the resident was a high risk to wander. The elopement risk assessment documented the resident Wanders aimlessly within facility or off facility grouns or has a reported history of elopement. There was no care plan initiated at that time. An Elopement Risk Scale, dated 09/12/22, documented the resident was a high risk to wander. The elopement risk assessment documented the resident could follow instructions, was ambulatory, could communicate, and was medically diagnosed with dementia, and Wanders aimlessly within facility or off facility grouns or has a reported history of elopement. There was no care plan initiated at that time. An incident report, dated 05/24/23, documented the resident had gotten out of the facility and was found about 300 yards from the facility on a county road. The report documented every 15 minute checks were initiated. A nurse note, dated 05/24/23 at 8:00 p.m., documented the resident was picked up by the nurse and physical therapist in the therapist personal vehicle. The note documented Res #15 was approximately 300 yards from the facility headed eastbound. A care plan, initiated on 05/24/23, documented the resident had eloped and every 15 minute checks were put in place for 72 hours. No other interventions were added at that time. Nurse notes, dated 05/25/23, documented safety checks were performed every 15 minutes for the resident. Safety check sheets, dated 05/26/23, 05/27/23, and 05/28/23, documented the resident had been checked every 15 minutes for those days. The resident's record contained no documentation on the resident from 05/28/23 at 11:00 p.m. until 05/30/23 at 9:35 p.m. A state reportable document, dated 05/30/23, documented the resident eloped at 9:35 p.m. and was found outside the facility in a field behind the apartments on the west side of the facility at 10:36 p.m. The report documented every 15 minute checks were initiated. The resident's record documented they were discharged to a mental health facility on 06/01/23 for evaluation and treatment and reentered the facility on 06/27/23. On 06/09/23 an in-service was held on elopement. Interviews were conducted with staff related to their knowledge of interventions to prevent elopement. Incident reports and resident records were reviewed to ensure no other elopements had occurred. The care plan was updated to include interventions to prevent further elopements. On 09/06/23 at 3:00 p.m., the Oklahoma State Department of Health verified the existence of the past noncompliance IJ related to the facility's failure to have adequate supervision and continued interventions to prevent elopement. On 09/06/23 at 4:08 p.m., the interim administrator/owner was notified of the past noncompliance IJ. On 09/06/23 at 4:15 p.m., the interim administrator/owner reported the facility should have had continued interventions to prevent the resident's elopement.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

Based on record review and interview, the facility failed to ensure accurate coding of MDS assessments for indwelling catheters and anticoagulant use for two (#3 and #10) of 16 residents whose MDS ass...

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Based on record review and interview, the facility failed to ensure accurate coding of MDS assessments for indwelling catheters and anticoagulant use for two (#3 and #10) of 16 residents whose MDS assessments were reviewed. The Resident Census and Conditions of Residents form documented 36 residents resided in the facility. Findings: 1. Res #3 had diagnoses which included anoxic brain damage, gastroparesis, and diabetes insipidus. An annual assessment, dated 01/17/23, documented the resident was severely cognitively impaired, required total assistance with toileting, and had an indwelling catheter. An quarterly assessment, dated 04/17/23, documented the resident was severely cognitively impaired, required total assistance with toileting, and had an indwelling catheter. An quarterly assessment, dated 07/17/23, documented the resident was severely cognitively impaired, required total assistance with toileting, and had an indwelling catheter. Res #3's records were reviewed and did not document an order for an indwelling catheter during the review periods. On 09/05/23 at 8:19 a.m., the MDS coordinator stated the resident has not had an indwelling catheter and the MDS assessments were documented in error. 2. Res #10 had diagnoses which included pneumonia, thrombocytopenia, and peripheral vascular disease. A quarterly assessment, dated 07/29/23, documented the resident was cognitively intact, required limited assistance with most ADLs, and received an anticoagulant seven out of seven days during the review period. Res #10's records were reviewed and did not document an order for an anticoagulant during the review period. On 09/05/23 at 10:34 a.m., the MDS coordinator stated the MDS assessment was coded for an anticoagulant in error. They stated the resident received clopidogrel and they thought this medication was considered an anticoagulant.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

Based on record review and interview, the facility failed to refer a resident with a new serious mental illness to OHCA for a level II evaluation for one (#11) of one residents sampled for PASRR level...

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Based on record review and interview, the facility failed to refer a resident with a new serious mental illness to OHCA for a level II evaluation for one (#11) of one residents sampled for PASRR level II evaluations. The Resident Census and Conditions of Residents form documented 36 residents resided in the facility. Findings: Res #11 was admitted with diagnoses of senile dementia and anxiety disorder. On 08/14/12 the resident was diagnosed with schizophrenia disorder. There was no documentation the OHCA had been notified of the resident's new diagnosis to see if a level II PASRR was required. On 09/07/23 at 10:57 a.m., Social Service #1 was asked if OHCA had been notified to see if the resident required a level II PASRR. They stated they had not been notified.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

Based on record review and interview, it was determined the facility failed to ensure a comprehensive care plan was developed for dementia for one (#15) of 16 sampled resident whose care plans were re...

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Based on record review and interview, it was determined the facility failed to ensure a comprehensive care plan was developed for dementia for one (#15) of 16 sampled resident whose care plans were reviewed. The Resident Census and Conditions of Residents form documented 36 residents resided in the facility. Findings: Res #15 was admitted to the facility with diagnoses of diabetes mellitus, dementia, hypertension, anemia, heart failure, and major depressive disorder. A care plan, dated 05/10/23, contained no documentation related to dementia. An admission assessment, dated 06/30/23, documented the resident was severely impaired with cognition. On 09/07/23 at 1:20 p.m., the ADON reported dementia should have been care planned.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

Based on observation, record review, and interview, the facility failed to ensure care plans were updated related to accidents for one (#25) of three residents reviewed for accidents. The Resident Ce...

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Based on observation, record review, and interview, the facility failed to ensure care plans were updated related to accidents for one (#25) of three residents reviewed for accidents. The Resident Census and Conditions of Residents form documented 36 residents resided in the facility. Findings: Res #25 had diagnoses which included history of falling, dementia without behavioral disturbance, osteoporosis, unsteadiness of feet, CVA, morbid obesity, neuralgia and neuritis. An annual assessment, dated 02/22/23, documented the resident was moderately cognitively impaired, required extensive assistance with most ADLs, and had one fall with no injury. A care plan, dated 05/01/23, documented the resident was at risk for falls due to impaired mobility, medications, and multiple diagnoses. The care plan documented the following interventions: a. One-half bed rails for mobility and assistance in repositioning, b. Assist resident as needed to reposition frequently, c. Check on resident frequently, d. Do not rearrange personal belongings without my knowledge and approval, e. Encourage adequate exercise, f. Encourage and offer frequent toileting, especially after and before meals and bedtime, g. Encourage to use the call light when needing assistance, h. Encourage me to use my walker with ambulation, i. Ensure the resident has non-skid footwear in place for all mobility and transfers, j. If the resident attempts to get up without help, try to find out what they were in need of, k. Remember to ask if the resident is hungry, thirsty, or needs a change of scenery, and l. Ask the resident if they are in pain. An incident report, dated 06/03/23, documented the resident was sitting on the floor on buttocks beside the bed with their back leaning against the bed. The report documented the resident said they slid off the edge of the bed. No injuries noted. The intervention was to educate staff about assisting the resident with positioning properly in bed. The care plan was updated. An incident report, dated 06/06/23, documented the staff heard the resident call for help. The report documented upon entering the room the resident was found on knees on the floor beside the bed with their torso across the mattress. The report documented the resident said she slid out of bed. No injuries noted. The intervention was to educate staff to put the positioning bar up and place the call light in reach. The care plan was updated. An incident report, dated 07/05/23, documented the resident was found on the floor outside their room in the hallway. The report documented the resident complained of left hip pain. The report documented an intervention to encourage the resident to use call light for assist with ambulation. This intervention had already been documented in the care plan. An x-ray report, dated 07/05/23, documented there may be a nondisplaced subcapital fracture of the left femoral neck. A nurse note, dated 07/05/23, documented the resident was admitted to physical therapy for history of falls and unsteady gait. The note documented the resident denied pain or discomfort. The fall care plan was not updated with the physical therapy intervention. An incident report, dated 07/13/23, documented the resident stated they were trying to get back in bed from their w/c and were unable to stand up and fell onto their bottom. The report documented the resident complained of neck pain. The care plan, dated 07/13/23, documented the family requested a chair and bed alarm. The care plan documented x-rays showed no acute injuries. The care plan documented the family requested a chair and bed alarm. A significant change assessment, dated 07/14/23, documented the resident was severely cognitively impaired, required extensive assistance with most ADLs, and had one fall with fracture. An incident report, dated 08/22/23, documented the resident transferred from the wheelchair to a car. The resident sustained a skin tear to the right posterior forearm, approximately 4 cm, during the transfer. The intervention was to arrange for wheelchair accessible transport for the resident. The care plan was not updated. On 08/30/23 at 1:49 p.m., Res #25 was observed lying in bed. The resident stated they had fallen a while back and broken their leg. Res #25 stated they were still able to get up and around but not as well as before the fall. They stated having not remembered exactly how the fall happened. On 09/06/23 at 9:00 a.m., Res #25 was observed lying in bed. The resident was asked how they would notify the staff when they needed assistance. The resident stated they would probably holler for help. The resident was unable to verbalize the use of a call light for assistance. The resident stated they had a poor memory and had forgotten many safety instructions the staff had educated them on regarding fall prevention. On 09/06/23 at 1:15 p.m., the ADON stated new interventions were not documented in the care plan. The ADON stated the resident's care plan had not been reviewed or revised appropriately regarding the resident's fall and accident history.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

2. Res #18 had diagnoses which included age-related osteoporosis, pain, and anxiety disorder. A care plan, dated 12/12/22, documented the resident required one person limited to extensive assistance w...

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2. Res #18 had diagnoses which included age-related osteoporosis, pain, and anxiety disorder. A care plan, dated 12/12/22, documented the resident required one person limited to extensive assistance with ADLs with interventions to assist with bathing per preference and to assist the resident to bath and dry the body parts they were unable to reach. An annual assessment, dated 06/12/23, documented the resident was cognitively intact and required physical help in part of bathing activity. A facility shower list documented Res #18 was to receive a shower every Monday, Wednesday, and Friday on the 7 a.m. to 3 p.m. shift. The June 2023 shower forms documented Res #18 received a shower on 2 out of 13 opportunities. The July 2023 shower forms documented Res #18 received a shower on 6 out of 13 opportunities. The August 2023 shower forms documented Res #18 received a shower on 9 out of 13 opportunities. On 08/30/23 at 1:17 p.m., Res #18 was observed sitting in a wheelchair in their room. The resident stated they were supposed to have received showers every Monday, Wednesday, and Friday. Res #18 stated they had not received a shower in several days. The resident stated they had missed numerous showers and were not offered or assisted with showers often. They stated this was upsetting to them. On 08/31/23 at 2:15 p.m., CNA #1 stated all completed resident showers are documented on a shower form by the CNAs and the form is then given to the charge nurse. On 09/06/23 at 2:41 p.m., the ADON was asked if Res #18 received showers per the plan of care or their preference. The ADON stated they could not locate additional documentation of showers for June, July, and August 2023. The ADON stated due to lack of documentation, the resident had not received showers three times weekly or per their preference. Based on observation, record review, and interview, the facility failed to: a. provide nail care for a resident who was unable to carry out activities of daily living for one (#13) of 16 sampled residents. b. provide showers per the plan of care and/or resident preference for one (#18) of three residents sampled for activities of daily living. The Resident Census and Conditions of Residents form documented 31 residents required the assistance of staff with ADLs. Findings: 1. A quarterly assessment, dated 08/02/23, documented the resident required extensive to total assist with all ADL's. The August 2023 TAR documented nail care to be performed weekly on Tuesday on 3-11 shift and both finger nails and toe nails were to be done. On 08/30/23 at 12:11 p.m., the resident was observed in the dining room with no socks on. The resident's toe nails were observed to be long and discolored. On 09/06/23 at 09:45 a.m., this surveyor asked the LPN charge nurse if she could remove the resident's socks so the resident's toe nails could be observed. The resident's toe nails were long and discolored. The charge nurse was asked when the resident's nail care was last performed. She reported she would have to look. On 09/06/23 at 10:20 a.m., the ADON was shown the TAR for August 2023. The TAR documented the resident's nail care was performed weekly. The ADON stated they should have circled their initials if the resident refused.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected multiple residents

Based on record review and interview, the facility failed to ensure the physician responded to the pharmacy medication regimen review recommendations in a timely manner and failed to have a policy whi...

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Based on record review and interview, the facility failed to ensure the physician responded to the pharmacy medication regimen review recommendations in a timely manner and failed to have a policy which included time frames for the different steps in the process for two (#25 and #15) of five sampled residents reviewed for unnecessary medications. The Resident Census and Conditions of Residents form documented 36 residents resided in the facility. Findings: A Consultant Pharmacist policy, dated June 2017, read in parts, .Recommendations, plans for implementation, assessments, and any irregularities noted during the consultant's review are compiled into a Drug Regimen Review report .The facility is responsible to assure that the appropriate personnel address these recommendations. The DON is responsible for ensuring the Drug Regimen Reviews are reviewed by the attending physician and medical director . 1. Res #25 had diagnoses which included hypothyroidism, dementia without behavioral disturbance, and major depressive disorder. A physician order, dated 02/18/22, documented to administer Prozac 40 mg daily related to major depressive disorder. An annual assessment, dated 02/22/23, documented the resident was moderately cognitively impaired, required extensive assistance with most ADLs, and received antidepressant medication. A care plan, dated 05/01/23, documented the resident received medications for management of depression and was at risk for adverse side effects with an intervention of gradual dose reduction of psychoactive drugs to the lowest possible maintenance level. A MRR, dated 05/15/23, documented a GDR request for Prozac. The MRR documented the physician had agreed to decrease the Prozac dosage from 40 mg daily down to 20 mg daily. The physician response was not dated. A physician order, dated 08/13/23, documented to administer Prozac 20 mg daily related to major depressive disorder. The facility's policy was reviewed and did not include the timeframes for the different steps in the process of the pharmacy MRRs. On 09/06/23 at 2:00 p.m., the ADON stated the drug regimen reviews for May 2023 were misplaced for a couple of months and the GDR request for Res #25 was not provided to the physician for response until 08/13/23. They stated the GDR request should have been addressed in a more timely manner. 2. Res #15 was admitted with diagnoses of DM, dementia, HTN, anemia, heart failure, major depressive disorder, Parkinson's disease, angina, chronic pain, and anxiety. A physician order, dated 06/27/23, documented Riluzole (a benzothiazole medication) 50 mg three times daily for ALS. A MRR, dated 07/10/23, documented the resident was receiving Riluzole 50 mg three times a day for ALS. The MRR documented there was no documentation in the resident's medical record that he had a diagnosis of ALS. On 09/07/23 at 11:25 a.m., the ADON was shown the current summary of the physician orders for September 2023 and asked about the diagnosis for Rizzoli. The ADON was asked if the resident had a diagnosis of ALS. They reported, No. The ADON was then shown the MRR from July 2023 and asked if the physician ever addressed it and they reported, No.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure a resident who received psychotropic medications received a ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure a resident who received psychotropic medications received a gradual dose reduction for an antidepressant medication in a timely manner for one (#25) and an acceptable diagnoses/indication for the use of an antipsychotic medication for one (#15) of five sampled residents reviewed for unnecessary medications. The Resident Census and Conditions of Residents form, documented 22 residents received psychoactive medications. Findings: A Consultant Pharmacist policy, dated June 2017, read in parts, .Recommendations, plans for implementation, assessments, and any irregularities noted during the consultant's review are compiled into a Drug Regimen Review report .The facility is responsible to assure that the appropriate personnel address these recommendations. The DON is responsible for ensuring the Drug Regimen Reviews are reviewed by the attending physician and medical director . 1. Res #25 had diagnoses which included hypothyroidism, dementia without behavioral disturbance, and major depressive disorder. A physician order, dated 02/18/22, documented to administer Prozac 40 mg daily related to major depressive disorder. An annual assessment, dated 02/22/23, documented the resident was moderately cognitively impaired and received antidepressant medication. A care plan, dated 05/01/23, documented the resident received medications for management of depression and was at risk for adverse side effects with an intervention of gradual dose reduction of psychoactive drugs to the lowest possible maintenance level. A MRR, dated 05/15/23, documented a GDR request for Prozac. The MRR documented the physician had agreed to decrease the Prozac dosage from 40 mg daily down to 20 mg daily. The physician response was not dated. A physician order, dated 08/13/23, documented to administer Prozac 20 mg daily related to major depressive disorder. On 09/06/23 at 2:00 p.m., the ADON stated the drug regimen reviews for May 2023 were misplaced for a couple of months and the GDR request for Res #25 was not provided to the physician for response until 08/13/23. The ADON stated the resident would be considered to have received an unnecessary medication since the May 2023 dose reduction request of a psychoactive medication had not been addressed until August 2023.2. Res #15 was admitted with diagnoses of DM, dementia, HTN, anemia, heart failure, major depressive disorder, Parkinson's disease, angina, chronic pain, and anxiety. A physician order, dated 06/27/23, documented Seroquel XR (an antipsychotic medication) tab 150 mg at bedtime for insomnia. A MRR, dated 07/10/23, documented the resident was readmitted to the facility on [DATE] and was now taking Seroquel XR 150 mg QHS. The MRR questioned the diagnosis of insomnia and documented the diagnosis given was major neurocognitive disorder of the Alzheimers type, with behavioral changes of agitation and aggression. On 09/07/23 at 11:25 a.m., the ADON was shown the current summary of the resident's physician orders for September 2023 and asked about the diagnosis for Seroquel. The ADON was asked if they are proper diagnosis for the medication. They reported, No. The ADON was then shown the MRR from July 2023 and asked if the physician ever addressed it and they reported, No.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected multiple residents

Based on observation, record review, and interview, the facility failed to ensure the medication error rate was less than 5% for three (#2, 6, and #14) of eight residents observed during medication pa...

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Based on observation, record review, and interview, the facility failed to ensure the medication error rate was less than 5% for three (#2, 6, and #14) of eight residents observed during medication pass. A total of 36 opportunities were observed with 21 errors. Total error rate was 58.33%. The Resident Census and Conditions of Residents form documented 36 residents resided in the facility. Findings: A Medication Administration Procedures policy, undated, documented medication can be administered within a two-hour time frame (one hour before to one hour after the time prescribed by the physician or as established by medications administration time policy). Administering medications too early or too late is considered a medication error. Medications specifically ordered before or after meals must be administered as such or will be considered a medication error. A Medication Administration Times form, updated 05/30/21, documented as follows: a. All orders that have a specific time will be administered as requested. b. Anti-ulcer medications to be administered before meals or at bedtime. c. Lasix will be administered at 8:00 a.m. and 2:00 p.m. d. Daily medications to be administered 7:00 a.m. to 10:00 a.m. e. Twice daily medications to be administered 7:00 a.m. to 10:00 a.m. and 7:00 p.m. to 10:00 p.m. f. Three times daily medications to be administered 8:00 a.m., 2:00 p.m., and 8:00 p.m. g. Four times daily medications to be administered 8:00 a.m., 12:00 p.m., 2:00 p.m., and 8:00 p.m. 1. Res #14 had diagnoses which included atrial fibrillation and GERD. A physician order, dated 04/18/21, documented to administer sucralfate 1 gram four times daily before meals and nightly at 8:00 a.m., 12:00 p.m., 4:00 p.m., and 8:00 p.m. for GERD. On 08/31/23 at 1:35 p.m., ACMA #1 was observed during medication pass. The ACMA was observed administering sucralfate to Res #14. The medication was observed to have been given after the lunch meal and outside of the one hour before or after time frame. On 08/31/23 at 1:38 p.m., ACMA #1 stated the policy for medications with specific administration times was to have administered the medications within one hour before or one hour after their scheduled administration time or the medications were considered late. 2. Res # 6 had diagnoses which included heart failure and GERD. A physician order, dated 11/20/20, documented to administer sucralfate 1 gram three times daily before meals at 7:30 a.m., 11:30 a.m., and 4:30 p.m. for GERD. On 08/31/23 at 2:10 p.m., ACMA #1 was observed during medication pass. The ACMA was observed administering sucralfate to Res #6. The medication was observed to have been given after the lunch meal and outside of the one hour before or after time frame. 3. Res #2 was admitted with diagnoses which included DM, Alzheimer's disease, and unspecified convulsions. A physician order, dated 08/25/08, documented to administer docusate sodium 100 mg twice daily at 7:00 a.m. to 10:00 a.m. and 5:00 p.m. to 8:00 p.m. for constipation. A physician order, dated 02/19/14, documented to administer hydrochlorothiazide 12.5 mg daily at 7:00 a.m. to 10:00 a.m. for edema. A physician order, dated 02/09/14, documented to administer glipizide 5 mg daily at 7:00 a.m. to 10:00 a.m. for DM. A physician order, dated 02/19/14, documented to administer levetiracetam 750 mg twice daily at 7:00 a.m. to 10:00 a.m. and 5:00 p.m. to 8:00 p.m. for convulsions. A physician order, dated 05/27/15, documented to administer divalproex 500 mg twice daily at 7:00 a.m. to 10:00 a.m. and 5:00 p.m. to 8:00 p.m. for convulsions. A physician order, dated 08/17/15, documented to administer oxcarbazepine 150 mg twice daily at 7:00 a.m. to 10:00 a.m. and 5:00 p.m. to 8:00 p.m. for convulsions. A physician order, dated 10/13/15, documented to administer metformin 1000 mg twice daily at 7:00 a.m. to 10:00 a.m. and 5:00 p.m. to 8:00 p.m. for DM. A physician order, dated 03/22/17, documented to administer venlafaxine 25 mg daily at 7:00 a.m. to 10:00 a.m. for major depressive disorder. A physician order, dated 12/22/17, documented to administer omega-3 fish oil 1000 mg twice daily at 7:00 a.m. to 10:00 a.m. and 5:00 p.m. to 8:00 p.m. for vitamin deficiency. A physician order, dated 12/22/17, documented to administer gabapentin 300 mg twice daily at 7:00 a.m. to 10:00 a.m. and 5:00 p.m. to 8:00 p.m. for mononeuropathy. A physician order, dated 12/29/17, documented to administer memantine 10 mg twice daily at 7:00 a.m. to 10:00 a.m. and 5:00 p.m. to 8:00 p.m. for Alzheimer's disease. A physician order, dated 11/08/19, documented to administer escitalopram 10 mg daily at 7:00 a.m. to 10:00 a.m. for major depressive disorder. A physician order, dated 09/21/20, documented to administer cetirizine 10 mg daily at 7:00 a.m. to 10:00 a.m. for allergy. A physician order, dated 09/21/20, documented to administer pantoprazole 40 mg daily at 7:00 a.m. to 10:00 a.m. for GERD. A physician order, dated 09/02/21, documented to administer Lasix 40 mg twice daily at 8:00 a.m. and 2:00 p.m. for edema. A physician order, dated 12/01/21, documented to administer risperidone 0.5 mg twice daily at 7:00 a.m. to 10:00 a.m. and 5:00 p.m. to 8:00 p.m. for bipolar disorder. A physician order, dated 05/26/22, documented to administer cilostazol 100 mg twice daily at 7:00 a.m. to 10:00 a.m. and 5:00 p.m. to 8:00 p.m. for convulsions. A physician order, dated 07/14/23, documented to administer ferosul 325 mg daily at 7:00 a.m. to 10:00 a.m. for supplement. A physician order, dated 08/16/23, documented to administer potassium chloride 40 meq twice daily at 7:00 a.m. to 10:00 a.m. and 5:00 p.m. to 8:00 p.m. for vitamin deficiency. On 09/05/23 at 10:47 a.m., ACMA #1 was observed during medication pass. The ACMA was observed administering docusate sodium, hydrochlorothiazide, glipizide, levetiracetam, divalproex, oxcarbazepine, metformin, venlafaxine, omega-3 fish oil, gabapentin, memantine, escitalopram, cetirizine, pantoprazole, Lasix, risperidone, cilostazol, ferosul, and potassium chloride to Res #2. The medications were observed to have been given past the 7:00 a.m. to 10:00 a.m. time frame. On 09/05/23 at 11:50 a.m., the ADON was made aware the medication error rate was 58.33%. The ADON stated Res #6 and Res #14's medications were not given prior to meals per orders but should have been. The ADON stated all medications administered at any time outside of the 7:00 a.m. to 10:00 a.m. time frame for Res #2 were considered late and a medication error.
Feb 2023 4 deficiencies 2 IJ (2 affecting multiple)
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Res #4 had diagnoses which included cerebral infarction, major depressive disorder, dementia, and bipolar disorder. A quarte...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Res #4 had diagnoses which included cerebral infarction, major depressive disorder, dementia, and bipolar disorder. A quarterly MDS, dated [DATE], documented Res #4 was severely cognitively impaired, required limited to extensive assistance of one staff with ADLs, had no behaviors, and utilized a walker and wheelchair for mobility. A nurse progress note, dated 12/28/22 at 1:00 p.m., documented Res #5 was incontinent of bowel and bladder by choice. The note documented Res #5 was able to toilet self but refused and enjoyed being changed by staff. The note documented Res #5 made inappropriate comments to staff during care. A nurse progress note, dated 12/29/22 at 1:00 p.m., documented Res #5 made inappropriate comments to staff during incontinent care. A nurse progress note, dated 12/30/22 at 1:40 p.m., documented Res #5 was able to toilet self but chose to have incontinent care by female staff. The note documented Res #5 made inappropriate comments to staff at times and would remove brief and soak bed with urine and laugh when staff were required to clean it up. The note documented the social services director was notified of Res #5's behavior. A nurse progress note, dated 12/31/22, documented a CNA reported Res #5 had inappropriate behavior towards another resident. The note documented staff notified the primary care provider and administrator. The note documented staff placed resident on one-to-one monitoring while awake and hourly checks while sleeping. A facility Incident/Accident Report, dated 12/31/22 at 7:30 p.m., documented in parts, .Resi to front lobby via w/c, another resi rolled [up] next to her inappropriately attempted to put his hands in this resi's pants also lifted her shirt [up] attempting to touch breast . The incident report documented the physician and family were notified. The incident report documented in the additional comments/steps to prevent recurrence section, the other resident was moved away from Res #4. The incident report was documented as prepared by LPN #1 and signed by the DON, medical director, and administrator. A facility Incident/Accident Report dated 12/31/22 at 7:30 p.m., documented Res #5 was witnessed touching Res #4. The report documented the resident was removed from Res #4 and 15 minute checks started then every hour, then discontinue after no further behavior. The incident report was documented as prepared by LPN #1 and signed by the DON, medical director, and administrator. A nurse progress note, dated 01/02/23 at 12:30 a.m., documented Res #4 was on day two of monitoring related to an incident with another resident. A nurse progress note, dated 01/02/23 at 2:00 p.m., documented Res #4 had been short tempered most of the shift, had been difficult to redirect, had bit, hit, kicked, and pinched staff during care, had been argumentative with other residents, had attempted to access restricted areas of the facility, and had attempted to get in bed with female residents. A nurse progress note, dated 01/03/23, documented Res #4 was on day three of monitoring related to an incident with another resident. The note documented Res #4 was tearful at times, easily angered, easily agitated, and unable to make needs known. The note documented Res #4 was refusing to allow staff to put them to bed and was sleeping in the lobby. A nurse progress note, dated 01/04/23, documented Res #4 was seen by the physician and received a new order for Ativan 0.25 mg by mouth every 8 hours as needed for anxiety and agitation. A care plan, dated 01/17/23, documented Res #5 was at risk for behaviors. The care plan documented to document behaviors as they occur, monitor for changes in behavior, and follow up with physician as needed. A quarterly MDS, dated [DATE], documented Res #5 was moderately cognitively impaired, required limited to extensive assistance with ADLs and utilized a walker and wheelchair for mobility. On 02/16/23 at 1:31 p.m., CNA #4 stated there was a rumor regarding an incident that occurred within the last month regarding Res #5 but she was not given any instruction specific to the incident. She stated she thought it had been reported to the abuse coordinator. On 02/16/23 at 1:37 p.m., CNA #5 stated her mother, CNA #3 was the one who separated Res #4 and Res #5. She stated she was not called in for interview and there were no in-services or instructions given regarding Res #5. She stated the staff were aware Res #5 targeted cognitively impaired residents. On 02/16/23 at 2:12 p.m., LPN #3 stated she was new to the facility and had not received any special instructions regarding Res #4 or Res #5. On 02/16/23 at 2:23 p.m., CMA #2 stated she was unaware of any incident between Res #4 and Res #5. She stated she was not aware of any special instructions regarding Res #5. On 02/16/23 at 2:28 p.m., the MDS Coordinator stated she was made aware of the incident between Res #4 and #5 days after the incident as gossip. She stated she had heard it had already been reported. She stated the DON told her the situation had been taken care of. On 02/16/23 at 2:49 p.m., RN #1 stated she did not believe Res #5 had touched anyone inappropriately. She stated she was told to keep an eye on the resident and ensure they were not in any female resident's room. She stated she believed the rumor regarding Res #5 had already been reported and did not remember where she heard the information from. On 02/16/23 at 3:32 p.m., LPN #1 stated she had not witnessed any inappropriate contact from Res #5 since the end of December. She stated it was reported to her that Res #5 had attempted to raise the shirt of Res #4 at that time. She stated the staff watch Res #5 because he has a history of inappropriate comments towards staff. She stated she believed Res #4 was targeted because of their cognitive status. She stated she would separate Res #4 and Res #5 in the dining room and ensured there are only same sex residents seated at the table with Res #5. She stated she spoke with her staff when the incident occurred but there have been no formal training or in-services regarding Res #5. On 02/17/23 at 10:00 a.m., CNA #3 stated she witnessed an incident about two weeks ago of inappropriate touching of Res #4 by Res #5. She stated she was walking through the lobby and another resident pointed to get her attention. She stated she witnessed Res #5 with one hand on the inner thigh of Res #4 and the other kneading the breast of Res #4. She stated she removed Res #5 and told him not to do that as it was inappropriate. She stated she reported to the abuse coordinator who took a statement. On 02/17/23 at 10:52 a.m., Res #4's daughter stated she was not informed of any allegation of abuse involving the resident. She stated Res #4 would be unlikely to report any abuse because of her cognition and a history of abuse. On 02/17/23 at 11:29 a.m., the DON stated there was no report to OSDH because it was alleged as an attempted inappropriate touching, and not actual touching. On 02/17/23 at 11:38 a.m., the DON stated the incident on 12/31/22 was the first incident but a second had occurred approximately two weeks ago in which Res #4 had again been touched inappropriately by Res #5. The DON stated neither event was reported to OSDH. She stated as far as she was aware an investigation of the second incident was not completed. She stated there was no long-term intervention placed to prevent further incidents. She stated after the second incident Res #4 and Res #5 were separated and there was no monitoring or intervention placed. She stated the facility did not follow its abuse policy. On 02/17/23 at 1:16 p.m., CNA #2 stated she had witnessed the event on 12/31/22. She stated Res #5 lifted the shirt of Res #4 and was touching their breast. She stated Res #5 was attempting to put their hand in Res #4's pants. She stated she reported the incident to the nurse on duty and wrote a statement. On 02/17/23 at 2:03 p.m., the abuse coordinator was interviewed and stated she did not fill out the incident report from 12/31/22. She stated she did not speak with the staff following the incident as she trusted the DON to take care of it. She stated she does not do any state reportable incident reports for the facility. She stated she was told by the DON that the family was notified. She stated the incident from 12/31/22 was not brought to her attention as the DON did it all on her own. She stated the DON resolved the situation by herself and the abuse coordinator was not involved. She stated she was not aware of any incident from two weeks ago. She stated CNA #3 did not report to her. On 02/17/23 at 3:55 p.m., the administrator stated the incident on 12/31/22 was reported to her as an attempt at inappropriate touching. She stated she instructed the staff to start one-to-one observation on Res #5 and ensure residents were separated. She stated she told the staff the rest of the investigation would be completed later. She stated when she arrived in the facility the following Monday the DON told her that it was taken care of. She stated she did not report the incident from 12/31/22 to OSDH because the DON told her it was completed. She stated she did not report the incident from two weeks ago to OSDH because she was not aware of it until notified by surveyors. She stated information like this should be communicated to staff during report. She stated this behavior by Res #5 should not be ongoing and had she known of the second incident would have contacted the resident's physician for further intervention. On 02/17/23 an Immediate Jeopardy (IJ) situation was determined to exist related to the facility's failure to ensure residents #2 and #4 were free from abuse. a. CNA #1 reported she witnessed, on 02/11/23, Res #6 with his arm and hand under the blanket of Res #2. The CNA reported Res #6's arm and hand were moving fast in an up and down motion causing the blanket to move and the bed to shake. CMA #1, CMA #3, CNA #2 and CNA #6 also reported they witnessed, on 02/11/23, Res #6 with his hand under the covers of Res #2. Multiple staff reported Res #6 had been going in Res #2's room numerous times everyday and reported they thought it was odd and some reported they were suspicious. Res #2 had diagnoses of aphasia and traumatic brain injury and was unable to be interviewed. b. CNA #2 reported she witnessed, on 12/31/22, Res #5 lifted the shirt of Res #4 and touched her breast and was trying to put his hand in her pants. CNA #3 reported she witnessed, around the first of February 2023, Res #5 with one hand on the inner thigh of Res #4 and the other kneading the breast of Res #4. Res #4 had severely impaired cognition and was unable to be interviewed. In the days following the 12/31/23 incident, nurses notes documented Res #4 had been short tempered, difficult to redirect, had bit, hit, kicked, and pinched staff during care, had been argumentative with other residents, had attempted to access restricted areas of the facility, had attempted to get in bed with female residents, tearful at times, easily angered, easily agitated, was refusing to allow staff to put her to bed, and was sleeping in the lobby. On 01/04/23 the resident was started on a new order for Ativan 0.25 mg as needed for anxiety and agitation. On 02/17/23 at 6:04 p.m., the Oklahoma State Department of Health was notified and verified the existence of the IJ situation. On 02/17/23 at 6:35 p.m., the administrator was notified of the IJ situation. On 02/18/23 at 2:06 p.m., an acceptable plan of removal was submitted to the Oklahoma State Department of Health. The plan of removal documented: The Administrator in conjunction with the entire department heads team members will ensure that adverse events that are ongoing, urgent or emergent are reported timely. The Administrator has provided direction to all levels of leadership on how to appropriately report any adverse events that occur. In addition, the quality assurance team meets daily during morning meetings to review all reported events and ensure timeliness in reporting. Immediate action taken to ensure resident safety: 1. Facility will immediately meet the federal and state health, safety, and quality regulations regarding the alleged. 2. Resident #6 discharged to [name of location deleted] under [name of person deleted] watch. 3. Resident #5 placed on an hourly watch in a private room per Doctors Orders until a bed available at the behavioral health hospital. 4. Resident #2 roommate swapped for a more cognitive resident to prevent any future incidents. On hourly staff watch 5. Resident #4 will be protected by hourly staff watch. 6. DON, Admin, Abuse Coordinator and other designated staff will immediately assess all residents for any behavioral signs of abuse. Assessment will include continued observation and monitoring for resident behaviors indicative of abuse. 7. Admin and DON will in-service MDS Coordinator for updates to affected residents care plan to include resident specific interventions to remove immediate jeopardy and ensure continued compliance and safety. A handwritten care plan will be completed immediately for affected residents and placed in chart. EMR will be updated by MDS Coordinator immediately upon return to work. In-service and training to all staff will be completed on 2 levels: 1. Upper management to include Administrator, DON, and Abuse Coordinator will be in-serviced immediately via telephone by Owner/Operator. In-service training to include the following: a. Facility Policy & Procedures, State and Federal guidelines reviewed regarding abuse identification, reporting and investigation requirements. b. Reporting requirements for 2-hour reporting include allegation of abuse, neglect and misappropriation of funds; all other qualifying reportable incidents will be completed within 24 hours of notification per facility Policy. c. Notification of required agencies, physician and family will be made immediately in conjunction with reporting guidelines. d. Interventions put in place immediately to ensure resident safety. e. Investigation process initiated immediately and must include resident assessment and interviews, staff interviews and interviews from any and all witnesses and reporting and involved individuals. f. If allegation includes staff to resident abuse, staff member must be suspended immediately, pending investigation. If allegation includes resident to resident abuse, offending resident must be placed on watch and monitored (i.e. one to one, hourly, etc.) and resident victim must be kept safe and free from alleged offender. Remove the resident immediately! g. Long-term interventions must be identified, care-planned and implemented. MDS must update care plan! If necessary, a hand-written update may be completed and MDS should include in the EHR as soon as possible (i.e., on a weekend). 2. In turn, training of all care staff will be conducted by Administrator, DON, Abuse Coordinator and other appointed Department Heads through immediate in-person and telephone in-servicing. In-service education will include the following: a. Report immediately!! b. Report to your direct supervisor and up the chain of command (i.e. CNA report to Charge Nurse; Charge Nurse report to DON; DON report to Administrator) (housekeeper report to Housekeeping Supervisor; Housekeeping Supervisor report to Administrator). Again, report immediately! Over report .you can not report enough to appropriate personnel. Ultimately, all reporting should be made to Administrator. A rule of thumb to implement is that all staff members should immediately report to their direct supervisor and/or at least two people in the Chain of Command! c. Write down details while they are fresh! This will assist in our internal investigation. Include date, time, and details. d. Immediately separate or remove a resident that may be harming another resident and report to your supervisor to ensure resident safety. e. Watch for signs of abnormal behavior or atypical behavior of a resident as this may be a sign of abuse. Report any unusual resident behavior to your supervisor immediately. All in-service training will be completed by February 18, 2023, approximately noon. In-service training will be conducted by phone for employees not currently in the building. The IJ was lifted, effective 02/18/23 at 12:00 p.m., when all components of the plan of removal had been completed. The deficient practice remained at a pattern with potential for harm to the residents. Based on record review, observation, and record review, the facility failed to ensure residents were free from abuse for two (#2 and #4) of five residents sampled for abuse. The Resident Census and Conditions of Residents form documented 36 residents resided in the facility. Findings: A facility abuse policy, revised April 2022, documented in parts .The resident has the right to be free from verbal, sexual, physical, and mental abuse .The center ensures that all alleged violations involving mistreatment, neglect, or abuse .reported immediately to the Administrator of the center and to other officials in accordance with State law through established procedures (including to the state survey and certification agency) .Any and all allegations are reported to the DON and/or Administrator .Immediate response is taken to ensure the safety of the resident .Timelines and investigation begin immediately .An initial report will be completed and submitted to the Department of Health Immediately upon notification of the allegation .Within five (5) days (or per state regulations) of the incident-final report is submitted in writing to appropriate state agencies .Events are reviewed by the Quality Management Committee to determine what actions are necessary to prevent recurrence .The regulations do not give us any leeway to decide if an allegation is valid before we report it .You can never assume an event didn't happen .A system to follow up on altercations will place an emphasis on preventing further altercation . 1. Res #2 was admitted to the facility on [DATE] and had diagnoses which included aphasia, TBI, anxiety, contractures, and tracheostomy status. Res #6 was admitted to the facility on [DATE] and had diagnoses which included aftercare following joint replacement and post-polio syndrome. Res #6's quarterly MDS assessment, dated 11/23/22, documented Res #6's cognition was intact, had no behaviors, was independent with most ADLs, and used a w/c and a walker for mobility. Res #2's annual MDS assessment, dated 01/17/23, documented the resident's cognition was severely impaired, required total assistance with ADLs, had impairment in both upper and lower extremities, had an indwelling urinary catheter, and received nutrition by a feeding tube. A facility Incident/Accident Report, signed by RN #1 and the DON on 02/13/23, documented an incident date of 02/11/23 at 10:20 a.m. The report documented the following: CNA #1 reported to RN on duty that she saw Res #6 with his hand under the covers of Res #2. CNA #1 did not see anything inappropriate. CNA #1 said she had a feeling. The RN reported to the DON who immediately reported to the abuse coordinator (SSD). The door was open and CMA #1 stated she asked Res #6 why his hand was under the covers. Res #6 said he was patting Res #2's hand. The steps taken to prevent recurrence was staff were informed to make frequent observations if residents were together and keep the door open. A facility Resident Abuse Investigation Report Form, dated 02/15/23, documented an incident date of 02/11/23 and time unknown. The form documented CMA #1 reported an allegation of sexual abuse involving Res #6, the accused, and Res #2, the alleged victim. The form read in part, .Summary of witnesses .see attached (No other witnesses came forward) . CMA #1's statement dated 02/12/23 was attached. (The first staff to report was CNA #1 who reported to RN #1.) CNA #1's interview and/or statement was not provided. The form read in part, .Corrective action taken ., the line was blank. The form read in part, .Did the resident and/or the representative participate in determining the appropriate corrective action that was taken? . The form documented, No, Resident is non verbal. The form documented the administrator was notified on 02/11/23 at 2:23 p.m., the resident representative was notified on 02/15/23 at 12:40 p.m. and the law enforcement agency was notified on 02/15/23 at 11:00 a.m. The report form had a hand written signature by the SSD/abuse coordinator on the signature line for the Investigating Representative. The abuse coordinator/SSD provided a document containing an interview with Res #6, dated 02/13/23. The interview documented Res #6 denied sexually touching Res #2. The interview documented Res #6 admitted he had put hand under Res #2's covers. The interview documented Res #6 admitted he had touched Res #2's hand, shoulders, and face. The abuse coordinator/SSD provided statements from LPN #1; CMA #1 and #3; CNA #3, 4, and #5; and a cook. Interviews and/or statements were not provided to include RN #1 and CNA #1, 2, and #6 who had worked the shift the allegations were reported. LPN #1's statement, dated 02/16/23 no time, documented CMA #1 reported to her about her concerns related to Res #6 and Res #2 on 02/11/23. LPN #1 documented she had, not witnessed any inappropriate touching or unwanted behaviors. This was the last statement/interview obtained, therefore ending the facility's investigation. An initial 283 Incident Report Form, to OSDH, had a facsimile date of 02/16/23 at 10:47 a.m. The report documented an incident date of 02/11/23. The report documented an allegation of abuse and the resident involved was Res #2, no other resident was named. The report read in parts, .Part B Description of Incident: Please include injuries sustained as well as measures taken to protect the resident(s) during investigation .Med aide verbalized that another resident's hand was under his blanket but did not see anything suspicious . The report did not included the measures taken to protect the resident. The report documented the physician, family, and APS were notified. The report documented the local sheriff's office was notified at 02/15/23 at 11:30 a.m. and the case number was documented. The report had the DON's electronic signature. An initial and final 283 Incident Report Form, to OSDH, had a facsimile date of 02/16/23 at 10:50 a.m. The report documented an incident date of 02/11/23. The report documented a CMA's allegation of another resident's hand under Res #2's blanket but did not see anything suspicious. The other resident, the alleged perpetrator, was not named on the report. Part C of the report documented after an investigation no form of abuse or mistreatment noted. The report had the DON's electronic signature. On 02/16/23 at 11:28 a.m., Res #6 was observed in a wheelchair in the common area next to Res #2's wheelchair. Res #6 was observed facing Res #2's chair from the side with his back to the room. On 02/16/23 at 1:03 p.m., CNA #3 was interviewed. CNA #3 stated she had seen Res #6 in Res #2's room multiple times but had not seen any inappropriate touching. She stated she had heard people say that they thought Res #6 was being inappropriate but no one had ever told me that they had seen any thing inappropriate. She stated she had heard Res #6 being called a chomo because he goes in the one room with the two young guys. She stated she didn't think any thing inappropriate because he was always getting Res #2 to laugh. She stated Res #6 treated Res #2 like a kid, like when you tried to make a baby laugh was how he treated him. On 02/16/23 at 2:28 p.m., RN #3 was interviewed. She stated no one had reported to her any allegations of abuse related to Res #6 and Res #2. She stated she had never seen him do anything inappropriate, but it has always kinda bothered me how attentive he is to the boys. She stated the facility had not interviewed her related to the allegation. On 02/16/23 at 2:58 p.m., CMA #3 was interviewed. CMA #3 stated he had not seen anything inappropriate, but RES #6 did spend a lot of time in Res #2's room. The CMA stated he had seen Res #6 put his hand under Res #2's blanket over the weekend, and maybe he was rubbing his arm as far as he could tell. The CMA said the administration already knew about it so there was nothing to report. The CMA stated over the weekend when it was an issue the nurses just said if he goes in there, we can't keep him out, but just keep an eye on him. The CMA stated some think Res #6 was doing something he shouldn't be doing, but if it was under the covers you couldn't tell. The CMA stated the way the bed sits and all you could see was that his arm is out but you couldn't see what was going on. On 02/16/23 at 3:32 p.m., LPN #1 was interviewed. She stated she usually works weekends and last weekend CMA #1 had reported she saw Res #6 with his hand under the blanket of Res #2 making up and downward movements. She stated CMA #1 had reported it to the DON and the abuse coordinator. LPN #1 stated she kept a pretty good eye on Res #2 just in case because he is nonverbal. She stated Res #6 was in Res #2's room quite a bit. She stated around meal times or towards the ends of meals Res #6 would head in there and visit with Res #2. She stated it varied how long he stayed, some weekends a long time, like 30 minutes to an hour. LPN #1 stated Res #6 was pretty independent so it was hard to keep up with him sometimes but you start to pick up on his routine. She stated she had not witnessed any inappropriate behavior. On 02/16/23 at 5:30 p.m., CNA #6 was interviewed. CNA #6 stated it was brought to her attention that CNA #1 caught Res #6 with his hand under Res #2's blanket in his private area. She stated the CNA had reported it to the nurse and the med aide. CNA #6 stated that on 02/11/23 she had also witnessed Res #6's hand under the covers of Res #2 as she walked by the room and had told her nurse. CNA #6 stated we have started to put the tab on Res #2's brief a certain way when we change him so to tell us if it had been moved. CNA #6 stated she had asked the nurse why we couldn't tell Res #6 that he can't go in there, but they have said we can't do that. The CNA was asked if the facility had interviewed her about the abuse allegation and stated she had not been interviewed until now. On 02/16/23 at 7:15 p.m., CMA #1 was interviewed over the phone. She stated around 9:00 a.m., CNA #1 came to her while she was passing meds and asked her if she could go check on Res #2. CMA #1 stated CNA #1 said Res #6 was in Res #2's room with his arm under Res #2's blanket touching his private area. CMA #1 stated she moved her med cart outside of Res #2's door. She said she saw Res #6 with his arm under the blanket and appeared to be in his private area. She stated she then went in the room and stood by the bed, and at that time Res #6's slowly moved his arm back and began patting Res #2's hand at the edge of the bed. She stated Res #6's demeanor went from serious to laughing and loudly talking to Res #2. She stated she talked to Res #2, who was unable to speak, for a minute then went back to her cart. The CMA stated Res #6 continued playing and patting Res #2, rubbing his hands on Res #2's face, touching his lips, and using a stuffed animal to attack him playfully. She stated Res #6 kept looking to see if I was there and after about 10 minutes Res #6 left. She stated she then reported to her charge nurse, RN #1, immediately. The CMA stated she heard the RN contact the DON at approximately 9:30 a.m. After the phone call I was told to keep an eye on Res #6 but we can not say anything to Res #6. The CMA stated the RN told her the DON was going to notify the abuse coordinator (SSD). The CMA stated Res #6 went back to Res #2's room a couple of times before lunch that she knew. She stated she tried to watch him the best she could, but she had meds to give, and the CNAs were trying to watch also. She stated after lunch Res #6 returned to Res #2's room and his back was to the door and he wasn't aware she was there. She stated Res #6's arm and hand was again under the blanket and as she began to tell Res #6 that their hand was under the blanket, they moved their arm back and began patting Res #2's hand again and Res #6 stated, He likes that. She stated Res #6 then pulled his hand out from under the blanket and I went back to the hallway to observe. She stated Res #6 looked over their shoulder a few times and saw that she was there and then left the room. CMA #1 stated after that, at 2:12 p.m., she sent a text to the DON, because she felt something should be done. She said she then texted the abuse coordinator. She stated the abuse coordinator said there was nothing that could be done and that it was hearsay. The CMA stated the abuse coordinator told her without proof she couldn't say anything to Res #6. The CMA stated she shared her concern that they should protect the resident until it was investigated. The CMA stated she told the abuse coordinator other staff had made comments about how strange it was that Res #6 was in Res #2's room multiple times a day. The CMA stated the abuse coordinator became defensive towards her and told her it was hearsay. The CMA stated she asked the abuse coordinator if this was a state reportable and she stated it was. She stated the abuse coordinator stated it was just like another instance that often happens when Res #5 touches Res #4's breast and she can't consent, but nothing can be done because it's hearsay. The CMA stated she was not aware of occurrences involving Res #4 and #5. CMA #1 stated she asked the abuse coordinator if that also should be a state reportable that needed to be investigated and the abuse coordinator told her it had been and did not need CMA #1 telling her how to do her job. On 02/17/23 at 9:45 a.m., Res #2's representative stated she was not notified of an allegation of abuse involving her loved one. The representative stated Res #2 was not able to consent and it was inappropriate for another resident to have their hands under his covers. On 02/17/23 at 10:29 a.m., Res #6 was observed in the day area in a wheelchair next to Res #2's wheelchair. Res #6 noticed surveyor at the nurses station and began laughing and rocking Res #2's wheelchair from side to side by the handles on the back of the wheelchair briefly before leaving the day area. On 02/17/23 at 11:38 a.m., the DON was interviewed. She stated on Saturday, the 11th, RN#1 called her around 10:00 a.m. and said there was an allegation of abuse against Res #6 involving Res #2. She said CNA #1 and CMA #1 had said Res #6 had his hand under Res #2's blanket. The DON stated she then called the abuse coordinator and told her. The DON stated CMA #1 called her later in the day because she was worried it wasn't being taken care of. The DON stated she was instructed to contact the abuse coordinator. The DON stated she suggested to not allow the resident to go back into Res #2's room, but was told by the abuse coordinator that he could go in there, he just had to be watched. The DON was asked if she had done an investigation. She stated the abuse coordinator was the one who did the investigations and had not directed her to do any interviews. The DON was asked if Res #2 was protected after the allegation was made? She stated they protected him by telling the staff to make frequent observations when Res #6 was in Res #2's room. She stated Res #2 should be protected while the investigation was on going. The DON stated she was directed by the abuse coordinator to allow Res #6 to go in the room but to ensure he is observed. She was asked if other residents should have been interviewed and she stated, Yes. The DON was asked if there should have been a mo[TRUNCATED]
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Investigate Abuse (Tag F0610)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Res #4 had diagnoses which included cerebral infarction, major depressive disorder, dementia, and bipolar disorder. A quarte...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Res #4 had diagnoses which included cerebral infarction, major depressive disorder, dementia, and bipolar disorder. A quarterly MDS, dated [DATE], documented Res #4 was severely cognitively impaired, required limited to extensive assistance of one staff with ADLs, and utilized a walker and wheelchair for mobility. A nurse progress note, dated 12/28/22 at 1:00 p.m., documented Res #5 was incontinent of bowel and bladder by choice. The note documented Res #5 was able to toilet self but refused and enjoyed being changed by staff. The note documented Res #5 made inappropriate comments to staff during care. A nurse progress note, dated 12/29/22 at 1:00 p.m., documented Res #5 made inappropriate comments to staff during incontinent care. A nurse progress note, dated 12/30/22 at 1:40 p.m., documented Res #5 was able to toilet self but chose to have incontinent care by female staff. The note documented Res #5 made inappropriate comments to staff at times and would remove brief and soak bed with urine and laugh when staff were required to clean it up. The note documented the social services director was notified of Res #5's behavior. A nurse progress note, dated 12/31/22, documented a CNA reported Res #5 had inappropriate behavior towards another resident. The note documented staff notified the primary care provider and administrator. The note documented staff placed resident on one-to-one monitoring while awake and hourly checks while sleeping. A facility Incident/Accident Report, dated 12/31/22 at 7:30 p.m., documented in parts, .Resi to front lobby via w/c, another resi rolled [up] next to her inappropriately attempted to put his hands in this resi's pants also lifted her shirt [up] attempting to touch breast . The incident report documented the physician and family were notified. The incident report documented in the additional comments/steps to prevent recurrence section, the other resident was moved away from Res #4. The incident report was documented as prepared by LPN #1 and signed by the DON, medical director, and administrator. A facility Incident/Accident Report dated 12/31/22 at 7:30 p.m., documented Res #5 was witnessed touching Res #4. The report documented the resident was removed from Res #4 and 15 minute checks started then every hour, then discontinue after no further behavior. The incident report was documented as prepared by LPN #1 and signed by the DON, medical director, and administrator. A nurse progress note, dated 01/02/23 at 12:30 a.m., documented Res #4 was on day two of monitoring related to an incident with another resident. A nurse progress note, dated 01/02/23 at 2:00 p.m., documented Res #4 had been short tempered most of the shift, had been difficult to redirect, had bit, hit, kicked, and pinched staff during care, had been argumentative with other residents, had attempted to access restricted areas of the facility, and had attempted to get in bed with female residents. A nurse progress note, dated 01/03/23, documented Res #4 was on day three of monitoring related to an incident with another resident. The note documented Res #4 was tearful at times, easily angered, easily agitated, and unable to make needs known. The note documented Res #4 was refusing to allow staff to put them to bed and was sleeping in the lobby. A nurse progress note, dated 01/04/23, documented Res #4 was seen by the physician and received a new order for Ativan 0.25 mg by mouth every 8 hours as needed for anxiety and agitation. A care plan, dated 01/17/23, documented Res #5 was at risk for behaviors. The care plan documented to document behaviors as they occur, monitor for changes in behavior, and follow up with physician as needed. A quarterly MDS, dated [DATE], documented Res #5 was moderately cognitively impaired, required limited to extensive assistance with ADLs, had no behaviors, and utilized a walker and wheelchair for mobility. On 02/16/23 at 1:31 p.m., CNA #4 stated there was a rumor regarding an incident that occurred within the last month regarding Res #5, but she was not given any instruction specific to the incident. She stated she thought it had been reported to the abuse coordinator. On 02/16/23 at 1:37 p.m., CNA #5 stated her mother, CNA #3, was the one who separated Res #4 and Res #5 during the incident two weeks ago. She stated she was not called in for interview and there were no in-services or instructions given regarding Res #5. She stated the staff were aware Res #5 targeted cognitively impaired residents. On 02/16/23 at 2:12 p.m., LPN #2 stated she was new to the facility and had not received any special instructions regarding Res #4 or Res #5. On 02/16/23 at 2:23 p.m., CMA #2 stated she was unaware of any incident between Res #4 and Res #5. She stated she was not aware of any special instructions regarding Res #5. On 02/16/23 at 2:28 p.m., the MDS Coordinator stated she was made aware of the incident between Res #4 and #5 days after the incident as gossip. She stated she had heard it had already been reported. She stated the DON told her the situation had been taken care of. On 02/16/23 at 2:49 p.m., RN #1 stated she did not believe Res #5 had touched anyone inappropriately. She stated she was told to keep an eye on the resident and ensure they were not in any female resident rooms. She stated she believed the rumor regarding Res #5 had already been reported and did not remember where she heard the information. On 02/16/23 at 3:32 p.m., LPN #1 stated she had not witnessed any inappropriate contact from Res #5 since the end of December. She stated it was reported to her that Res #5 had attempted to raise the shirt of Res #4 at that time. She stated the staff watch Res #5 because he has a history of inappropriate comments towards staff. She stated she believed Res #4 was targeted because of their cognitive status. She stated she would separate Res #4 and Res #5 in the dining room and ensured there are only same sex residents seated at the table with Res #5. She stated she spoke with her staff when the incident occurred but there have been no formal training or in-services regarding Res #5. On 02/17/23 at 10:00 a.m., CNA #3 stated she witnessed an incident about two weeks ago of inappropriate touching of Res #4 by Res #5. She stated she was walking through the lobby and another resident pointed to get her attention. She stated she witnessed Res #5 with one hand on the inner thigh of Res #4 and the other kneading the breast of Res #4. She stated she removed Res #5 and told him not to do that as it was inappropriate. She stated she reported to the abuse coordinator who took a statement. On 02/17/23 at 10:52 a.m., Res #4's daughter stated she was not informed of any allegation of abuse involving the resident. She stated Res #4 would be unlikely to report any abuse because of her cognition and a history of abuse. On 02/17/23 at 11:29 a.m., the DON stated there was no report to OSDH after the incident on 12/31/22 because it was alleged as an attempted inappropriate touching, and not actual touching. The DON stated the incident on 12/31/22 was the first incident but a second had occurred approximately two weeks ago in which Res #4 had again been touched inappropriately by Res #5. The DON stated neither event was reported to OSDH. She stated as far as she was aware an investigation of the second incident was not completed. She stated there was no long-term intervention placed to prevent further incidents. She stated after the second incident Res #4 and Res #5 were separated and there was no monitoring or intervention placed. She stated the facility did not follow its abuse policy. On 02/17/23 at 1:16 p.m., CNA #2 stated she had witnessed the event on 12/31/22. She stated Res #5 lifted the shirt of Res #4 and was touching their breast. She stated Res #5 was attempting to put their hand in Res #4's pants. She stated she reported the incident to the nurse on duty and wrote a statement. On 02/17/23 at 2:03 p.m., the abuse coordinator was interviewed and stated she did not fill out the incident report from 12/31/22. She stated she did not speak with the staff following the incident as she trusted the DON to take care of it. She stated she did not do any state reportable incident reports for the facility. She stated she was told by the DON that the family was notified. She stated the incident from 12/31/22 was not brought to her attention as the DON did it all on her own. She stated the DON resolved the situation by herself and the abuse coordinator was not involved. She stated she was not aware of any incident from two weeks ago. She stated CNA #3 did not report to her. On 02/17/23 at 3:55 p.m., the administrator stated the incident on 12/31/22 was reported to her as an attempt at inappropriate touching. She stated she instructed the staff to start one-to-one observation on Res #5 and ensure residents were separated. She stated she told the staff the rest of the investigation would be completed later. She stated when she arrived in the facility the following Monday, the DON told her that it was taken care of. She stated she did not report the incident from 12/31/22 to OSDH because the DON told her it was completed. She stated she did not report the incident from two weeks ago to OSDH because she was not aware of it until notified by surveyors. She stated information like this should be communicated to staff during report. She stated this behavior by Res #5 should not be ongoing and had she known of the second incident she would have contacted the resident's physician for further intervention. On 02/17/23 an Immediate Jeopardy (IJ) situation was determined to exist related to the facility's failure to ensure residents #2 and #4 were protected from further sexual abuse and investigations were timely and thorough. a. CNA #1 reported an allegation of sexual abuse to the charge nurse on 02/11/23 at approximately 8:45 a.m. CNA #1 reported she observed Res #6 with his arm and hand under the blanket of Res #2. The CNA reported Res #6's arm and hand were moving fast in an up and down motion causing the blanket to move and the bed to shake. The alleged perpetrator was not removed from Res #2's room and was allowed to re-enter the room multiple times and was not separated from the resident in the common areas for the entire length of the investigation. The investigation was not started until two days after the allegation and ended on 02/16/23. The investigation did not include CNA #1, other CNAs who worked the shift, RN #1, and resident interviews, except for the alleged perpetrator. b. CNA #2 reported she witnessed, on 12/31/22, Res #5 lift the shirt of Res #4 and touch her breast and was trying to put his hand in her pants. The resident was protected for a couple of days but no long term interventions were communicated and put in place. CNA #3 reported she witnessed, around the first of February 2023, Res #5 with one hand on the inner thigh of Res #4 and the other kneading the breast of Res #4. CNA #3 reported to the abuse coordinator and DON. The allegation was not investigated and there were no interventions or corrective measures to protect Res #4. On 02/17/23 at 6:04 p.m., the Oklahoma State Department of Health was notified and verified the existence of the IJ situation. On 02/17/23 at 6:35 p.m., the administrator was notified of the IJ situation. On 02/18/23 at 2:06 p.m., an acceptable plan of removal was submitted to the Oklahoma State Department of Health. The plan of removal documented: The Administrator in conjunction with the entire department heads team members will ensure that adverse events that are ongoing, urgent or emergent are reported timely. The Administrator has provided direction to all levels of leadership on how to appropriately report any adverse events that occur. In addition, the quality assurance team meets daily during morning meetings to review all reported events and ensure timeliness in reporting. Immediate action taken to ensure resident safety: 1. Facility will immediately meet the federal and state health, safety, and quality regulations regarding the alleged. 2. Resident #6 discharged to [name of location deleted] under [name of person deleted] watch. 3. Resident #5 placed on an hourly watch in a private room per Doctors Orders until a bed available at the behavioral health hospital. 4. Resident #2 roommate swapped for a more cognitive resident to prevent any future incidents. On hourly staff watch 5. Resident #4 will be protected by hourly staff watch. 6. DON, Admin, Abuse Coordinator and other designated staff will immediately assess all residents for any behavioral signs of abuse. Assessment will include continued observation and monitoring for resident behaviors indicative of abuse. 7. Admin and DON will in-service MDS Coordinator for updates to affected residents care plan to include resident specific interventions to remove immediate jeopardy and ensure continued compliance and safety. A handwritten care plan will be completed immediately for affected residents and placed in chart. EMR will be updated by MDS Coordinator immediately upon return to work. In-service and training to all staff will be completed on 2 levels: 1. Upper management to include Administrator, DON, and Abuse Coordinator will be in-serviced immediately via telephone by Owner/Operator. In-service training to include the following: a. Facility Policy & Procedures, State and Federal guidelines reviewed regarding abuse identification, reporting and investigation requirements. b. Reporting requirements for 2-hour reporting include allegation of abuse, neglect and misappropriation of funds; all other qualifying reportable incidents will be completed within 24 hours of notification per facility Policy. c. Notification of required agencies, physician and family will be made immediately in conjunction with reporting guidelines. d. Interventions put in place immediately to ensure resident safety. e. Investigation process initiated immediately and must include resident assessment and interviews, staff interviews and interviews from any and all witnesses and reporting and involved individuals. f. If allegation includes staff to resident abuse, staff member must be suspended immediately, pending investigation. If allegation includes resident to resident abuse, offending resident must be placed on watch and monitored (i.e. one to one, hourly, etc.) and resident victim must be kept safe and free from alleged offender. Remove the resident immediately! g. Long-term interventions must be identified, care-planned and implemented. MDS must update care plan! If necessary, a hand-written update may be completed and MDS should include in the EHR as soon as possible (i.e., on a weekend). 2. In turn, training of all care staff will be conducted by Administrator, DON, Abuse Coordinator and other appointed Department Heads through immediate in-person and telephone in-servicing. In-service education will include the following: a. Report immediately!! b. Report to your direct supervisor and up the chain of command (i.e. CNA report to Charge Nurse; Charge Nurse report to DON; DON report to Administrator) (housekeeper report to Housekeeping Supervisor; Housekeeping Supervisor report to Administrator). Again, report immediately! Over report .you can not report enough to appropriate personnel. Ultimately, all reporting should be made to Administrator. A rule of thumb to implement is that all staff members should immediately report to their direct supervisor and/or at least two people in the Chain of Command! c. Write down details while they are fresh! This will assist in our internal investigation. Include date, time, and details. d. Immediately separate or remove a resident that may be harming another resident and report to your supervisor to ensure resident safety. e. Watch for signs of abnormal behavior or atypical behavior of a resident as this may be a sign of abuse. Report any unusual resident behavior to your supervisor immediately. All in-service training will be completed by February 18, 2023, approximately noon. In-service training will be conducted by phone for employees not currently in the building. The IJ was lifted, effective 02/18/23 at 12:00 p.m., when all components of the plan of removal had been completed. The deficient practice remained at a pattern with potential for harm to the residents. Based on record review, observation, and record review, the facility failed to ensure residents were protected from further sexual abuse and investigations were timely and thorough for two (#2 and #4) of five residents sampled for abuse. The Resident Census and Conditions of Residents form documented 36 residents resided in the facility. Findings: A facility abuse policy, revised April 2022, read in parts .The center ensures that all alleged violations involving mistreatment, neglect, or abuse .is reported immediately to the Administrator of the center and to other officials in accordance with State law through established procedures (including to the state survey and certification agency) .Any and all allegations are reported to the DON and/or Administrator .Immediate response is taken to ensure the safety of the resident .Timelines and investigation begin immediately .An initial report will be completed and submitted to the Department of Health Immediately upon notification of the allegation .Within five (5) days (or per state regulations) of the incident-final report is submitted in writing to appropriate state agencies .Events are reviewed by the Quality Management Committee to determine what actions are necessary to prevent recurrence .The regulations do not give us any leeway to decide if an allegation is valid before we report it .You can never assume an event didn't happen .A system to follow up on altercations will place an emphasis on preventing further altercation . 1. Res #2 was admitted to the facility on [DATE] and had diagnoses which included aphasia, TBI, anxiety, contractures, and tracheostomy status. Res #6 was admitted to the facility on [DATE] and had diagnoses which included aftercare following joint replacement and post-polio syndrome. Res #6's quarterly MDS assessment, dated 11/23/22, documented Res #6's cognition was intact, had no behaviors, was independent with most ADLs, and used a w/c and a walker for mobility. Res #2's annual MDS assessment, dated 01/17/23, documented the resident's cognition was severely impaired, required total assistance with ADLs, had impairment in both upper and lower extremities, had an indwelling urinary catheter, and received nutrition by a feeding tube. A facility Incident/Accident Report, signed by RN #1 and the DON on 02/13/23, documented an incident date of 02/11/23 at 10:20 a.m. The report documented the following: CNA #1 reported to RN on duty that she saw Res #6 with his hand under the covers of Res #2. CNA #1 did not see anything inappropriate. CNA #1 said she had a feeling. The RN reported to the DON who immediately reported to the abuse coordinator (SSD). The door was open and CMA #1 stated she asked Res #6 why his hand was under the covers. Res #6 said he was patting Res #2's hand. The steps taken to prevent recurrence was staff were informed to make frequent observations if residents were together and keep the door open. A facility Resident Abuse Investigation Report Form, dated 02/15/23, documented an incident date of 02/11/23 and time unknown. The form documented CMA #1 reported an allegation of sexual abuse involving Res #6, the accused, and Res #2, the alleged victim. The form read in part, .Summary of witnesses .see attached (No other witnesses came forward) . CMA #1's statement dated 02/12/23 was attached. (The first staff to report was CNA #1 who reported to RN #1.) CNA #1's interview and/or statement was not provided. The form read in part, .Corrective action taken ., the line was blank. The form read in part, .Did the resident and/or the representative participate in determining the appropriate corrective action that was taken? . The form documented, No, Resident is non verbal. The form documented the administrator was notified on 02/11/23 at 2:23 p.m., the resident representative was notified on 02/15/23 at 12:40 p.m. and the law enforcement agency was notified on 02/15/23 at 11:00 a.m. The report form had a hand written signature by the SSD/abuse coordinator on the signature line for the Investigating Representative. The abuse coordinator/SSD provided a document containing an interview with Res #6, dated 02/13/23. The interview documented Res #6 denied sexually touching Res #2. The interview documented Res #6 admitted he had put hand under Res #2's covers. The interview documented Res #6 admitted he had touched Res #2's hand, shoulders, and face. The abuse coordinator/SSD provided statements from LPN #1; CMA #1 and #3; CNA #3, 4, and #5; and a cook. Interviews and/or statements were not provided to include RN #1 and CNA #1, 2, and #6 who had worked the shift the allegations were reported. LPN #1's statement, dated 02/16/23 no time, documented CMA #1 reported to her about her concerns related to Res #6 and Res #2 on 02/11/23. LPN #1 documented she had, not witnessed any inappropriate touching or unwanted behaviors. This was the last statement/interview obtained, therefore ending the facility's investigation. An initial 283 Incident Report Form, to OSDH, had a facsimile date of 02/16/23 at 10:47 a.m. The report documented an incident date of 02/11/23. The report documented an allegation of abuse and the resident involved was Res #2, no other resident was named. The report read in parts, .Part B Description of Incident: Please include injuries sustained as well as measures taken to protect the resident(s) during investigation .Med aide verbalized that another resident's hand was under his blanket but did not see anything suspicious . The report did not included the measures taken to protect the resident. The report documented the physician, family, and APS were notified. The report documented the local sheriff's office was notified at 02/15/23 at 11:30 a.m. and the case number was documented. The report had the DON's electronic signature. An initial and final 283 Incident Report Form, to OSDH, had a facsimile date of 02/16/23 at 10:50 a.m. The report documented an incident date of 02/11/23. The report documented a CMA's allegation of another resident's hand under Res #2's blanket but did not see anything suspicious. The other resident, the alleged perpetrator, was not named on the report. Part C of the report documented after an investigation no form of abuse or mistreatment noted. The report had the DON's electronic signature. On 02/16/23 at 11:28 a.m., Res #6 was observed in a wheelchair in the common area next to Res #2's wheelchair. Res #6 was observed facing Res #2's chair from the side with his back to the room. On 02/16/23 at 1:03 p.m., CNA #3 was interviewed. CNA #3 stated she had seen Res #6 in Res #2's room multiple times but had not seen any inappropriate touching. She stated she had heard people say that they thought Res #6 was being inappropriate but no one had ever told me that they had seen any thing inappropriate. She stated she had heard Res #6 being called a chomo because he goes in the one room with the two young guys. She stated she didn't think any thing inappropriate because he was always getting Res #2 to laugh. She stated Res #6 treated Res #2 like a kid, like when you tried to make a baby laugh was how he treated him. On 02/16/23 at 2:28 p.m., RN #3 was interviewed. She stated no one had reported to her any allegations of abuse related to Res #6 and Res #2. She stated she had never seen him do anything inappropriate, but it has always kinda bothered me how attentive he is to the boys. She stated the facility had not interviewed her related to the allegation. On 02/16/23 at 2:58 p.m., CMA #3 was interviewed. CMA #3 stated he had not seen anything inappropriate, but RES #6 did spend a lot of time in Res #2's room. The CMA stated he had seen Res #6 put his hand under Res #2's blanket over the weekend, and maybe he was rubbing his arm as far as he could tell. The CMA said the administration already knew about it so there was nothing to report. The CMA stated over the weekend when it was an issue the nurses just said if he goes in there, we can't keep him out, but just keep an eye on him. The CMA stated some think Res #6 was doing something he shouldn't be doing, but if it was under the covers you couldn't tell. The CMA stated the way the bed sits and all you could see was that his arm is out but you couldn't see what was going on. On 02/16/23 at 3:32 p.m., LPN #1 was interviewed. She stated she usually works weekends and last weekend CMA #1 had reported she saw Res #6 with his hand under the blanket of Res #2 making up and downward movements. She stated CMA #1 had reported it to the DON and the abuse coordinator. LPN #1 stated she kept a pretty good eye on Res #2 just in case because he is nonverbal. She stated Res #6 was in Res #2's room quite a bit. She stated around meal times or towards the ends of meals Res #6 would head in there and visit with Res #2. She stated it varied how long he stayed, some weekends a long time, like 30 minutes to an hour. LPN #1 stated Res #6 was pretty independent so it was hard to keep up with him sometimes but you start to pick up on his routine. She stated she had not witnessed any inappropriate behavior. On 02/16/23 at 5:30 p.m., CNA #6 was interviewed. CNA #6 stated it was brought to her attention that CNA #1 caught Res #6 with his hand under Res #2's blanket in his private area. She stated the CNA had reported it to the nurse and the med aide. CNA #6 stated that on 02/11/23 she had also witnessed Res #6's hand under the covers of Res #2 as she walked by the room and had told her nurse. CNA #6 stated we have started to put the tab on Res #2's brief a certain way when we change him so to tell us if it had been moved. CNA #6 stated she had asked the nurse why we couldn't tell Res #6 that he can't go in there, but they have said we can't do that. The CNA was asked if the facility had interviewed her about the abuse allegation and stated she had not been interviewed until now. On 02/16/23 at 7:15 p.m., CMA #1 was interviewed over the phone. She stated around 9:00 a.m., CNA #1 came to her while she was passing meds and asked her if she could go check on Res #2. CMA #1 stated CNA #1 said Res #6 was in Res #2's room with his arm under Res #2's blanket touching his private area. CMA #1 stated she moved her med cart outside of Res #2's door. She said she saw Res #6 with his arm under the blanket and appeared to be in his private area. She stated she then went in the room and stood by the bed, and at that time Res #6's slowly moved his arm back and began patting Res #2's hand at the edge of the bed. She stated Res #6's demeanor went from serious to laughing and loudly talking to Res #2. She stated she talked to Res #2, who was unable to speak, for a minute then went back to her cart. The CMA stated Res #6 continued playing and patting Res #2, rubbing his hands on Res #2's face, touching his lips, and using a stuffed animal to attack him playfully. She stated Res #6 kept looking to see if I was there and after about 10 minutes Res #6 left. She stated she then reported to her charge nurse, RN #1, immediately. The CMA stated she heard the RN contact the DON at approximately 9:30 a.m. After the phone call I was told to keep an eye on Res #6 but we can not say anything to Res #6. The CMA stated the RN told her the DON was going to notify the abuse coordinator (SSD). The CMA stated Res #6 went back to Res #2's room a couple of times before lunch that she knew. She stated she tried to watch him the best she could, but she had meds to give, and the CNAs were trying to watch also. She stated after lunch Res #6 returned to Res #2's room and his back was to the door and he wasn't aware she was there. She stated Res #6's arm and hand was again under the blanket and as she began to tell Res #6 that their hand was under the blanket, they moved their arm back and began patting Res #2's hand again and Res #6 stated, He likes that. She stated Res #6 then pulled his hand out from under the blanket and I went back to the hallway to observe. She stated Res #6 looked over their shoulder a few times and saw that she was there and then left the room. CMA #1 stated after that, at 2:12 p.m., she sent a text to the DON, because she felt something should be done. She said she then texted the abuse coordinator. She stated the abuse coordinator said there was nothing that could be done and that it was hearsay. The CMA stated the abuse coordinator told her without proof she couldn't say anything to Res #6. The CMA stated she shared her concern that they should protect the resident until it was investigated. The CMA stated she told the abuse coordinator other staff had made comments about how strange it was that Res #6 was in Res #2's room multiple times a day. The CMA stated the abuse coordinator became defensive towards her and told her it was hearsay. The CMA stated she asked the abuse coordinator if this was a state reportable and she stated it was. She stated the abuse coordinator stated it was just like another instance that often happens when Res #5 touches Res #4's breast and she can't consent, but nothing can be done because it's hearsay. The CMA stated she was not aware of occurrences involving Res #4 and #5. CMA #1 stated she asked the abuse coordinator if that also should be a state reportable that needed to be investigated and the abuse coordinator told her it had been and did not need CMA #1 telling her how to do her job. On 02/17/23 at 9:45 a.m., Res #2's representative stated she was not notified of an allegation of abuse involving her loved one. The representative stated Res #2 was not able to consent and it was inappropriate for another resident to have their hands under his covers. On 02/17/23 at 10:29 a.m., Res #6 was observed in the day area in a wheelchair next to Res #2's wheelchair. Res #6 noticed surveyor at the nurses station and began laughing and rocking Res #2's wheelchair from side to side by the handles on the back of the wheelchair briefly before leaving the day area. On 02/17/23 at 11:38 a.m., the DON was interviewed. She stated on Saturday, the 11th, RN#1 called her around 10:00 a.m. and said there was an allegation of abuse against Res #6 involving Res #2. She said CNA #1 and CMA #1 had said Res #6 had his hand under Res #2's blanket. The DON stated she then called the abuse coordinator and told her. The DON stated CMA #1 called her later in the day because she was worried it wasn't being taken care of. The DON stated she was instructed to contact the abuse coordinator. The DON stated she suggested to not allow the resident to go back into Res #2's room, but was told by the abuse coordinator that he could go in there, he just had to be watched. The DON was asked if she had done an investigation. She stated the abuse coordinator was the one who did the investigations and had not directed her to do any interviews. The DON was asked if Res #2 was protected after the allegation was made? She stated they protected him by telling the staff to make frequent observations when Res #6 was in Res #2's room. She stated Res #2 should be protected while the investigation was on going. The DON stated she was directed by the abuse coordinator to allow Res #6 to go in the room but to ensure he is observed. She was asked if other residents should have been interviewed and she stated, Yes. The DON was asked if there should have been a more timely investigation started and she stated, Yes. On 02/17/23 at 11:47 a.m., CNA #1 was interviewed over the phone. She sta[TRUNCATED]
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Res #4 had diagnoses which included cerebral infarction, major depressive disorder, dementia, and bipolar disorder. A quarte...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Res #4 had diagnoses which included cerebral infarction, major depressive disorder, dementia, and bipolar disorder. A quarterly MDS, dated [DATE], documented Res #4 was severely cognitively impaired, required limited to extensive assistance of one staff with ADLs, and utilized a walker and wheelchair for mobility. A nurse progress note dated 12/28/22 at 1:00 p.m., documented Res #5 was incontinent of bowel and bladder by choice. The note documented Res #5 was able to toilet self but refused and enjoyed being changed by staff. The note documented Res #5 made inappropriate comments to staff during care. A nurse progress note, dated 12/29/22 at 1:00 p.m., documented Res #5 made inappropriate comments to staff during incontinent care. A nurse progress note, dated 12/30/22 at 1:40 p.m., documented Res #5 was able to toilet self but chose to have incontinent care by female staff. The note documented Res #5 made inappropriate comments to staff at times and would remove brief and soak bed with urine and laugh when staff were required to clean it up. The note documented the social services director was notified of Res #5's behavior. A nurse progress note, dated 12/31/22, documented a CNA reported Res #5 had inappropriate behavior towards another resident. The note documented staff notified the primary care provider and administrator. The note documented staff placed resident on one-to-one monitoring while awake and hourly checks while sleeping. A facility Incident/Accident Report, dated 12/31/22 at 7:30 p.m., documented in parts, .Resi to front lobby via w/c, another resi rolled [up] next to her inappropriately attempted to put his hands in this resi's pants also lifted her shirt [up] attempting to touch breast . The incident report documented the physician and family were notified. The incident report documented in the additional comments/steps to prevent recurrence section, the other resident was moved away from Res #4. The incident report was documented as prepared by LPN #1 and signed by the DON, medical director, and administrator. A facility Incident/Accident Report dated 12/31/22 at 7:30 p.m., documented Res #5 was witnessed touching Res #4. The report documented the resident was removed from Res #4 and 15 minute checks started then every hour, then discontinue after no further behavior. The incident report was documented as prepared by LPN #1 and signed by the DON, medical director, and administrator. Res #4's health record did not document the incident on 12/31/22. A nurse progress note, dated 01/02/23 at 12:30 a.m., documented Res #4 was on day two of monitoring related to an incident with another resident. A nurse progress note, dated 01/02/23 at 2:00 p.m., documented Res #4 had been short tempered most of the shift, had been difficult to redirect, had bit, hit, kicked, and pinched staff during care, had been argumentative with other residents, had attempted to access restricted areas of the facility, and had attempted to get in bed with female residents. A nurse progress note, dated 01/03/23, documented Res #4 was on day three of monitoring related to an incident with another resident. The note documented Res #4 was tearful at times, easily angered, easily agitated, and unable to make needs known. The note documented Res #4 was refusing to allow staff to put them to bed and was sleeping in the lobby. A nurse progress note, dated 01/04/23, documented Res #4 was seen by the physician and received a new order for Ativan 0.25 mg by mouth every 8 hours as needed for anxiety and agitation. A care plan, dated 01/17/23, documented Res #5 was at risk for behaviors. The care plan documented to document behaviors as they occur, and monitor for changes in behavior and follow up with physician as needed. A quarterly MDS, dated [DATE], documented Res #5 was moderately cognitively impaired, required limited to extensive assistance with ADLs, had no behaviors, and utilized a walker and wheelchair for mobility. On 02/16/23 at 1:31 p.m., CNA #4 stated there was a rumor regarding an incident that occurred within the last month regarding Res #5, but she was not given any instruction specific to the incident. She stated she thought it had been reported to the abuse coordinator. On 02/16/23 at 2:28 p.m., the MDS Coordinator stated she was made aware of the incident between Res #4 and #5 days after the incident as gossip. She stated she had heard it had already been reported. She stated the DON told her the situation had been taken care of. On 02/16/23 at 2:49 p.m., RN #1 stated she did not believe Res #5 had touched anyone inappropriately. She stated she was told to keep an eye on the resident and ensure they were not in any female resident's room. She stated she believed the rumor regarding Res #5 had already been reported and did not remember where she heard the information. On 02/16/23 at 3:32 p.m., LPN #1 stated she had not witnessed any inappropriate contact from Res #5 since the end of December. She stated it was reported to her that Res #5 had attempted to raise the shirt of Res #4 at that time. She stated the staff watch Res #5 because he has a history of inappropriate comments towards staff. She stated she believed Res #4 was targeted because of their cognitive status. She stated she would separate Res #4 and Res #5 in the dining room and ensured there are only same sex residents seated at the table with Res #5. She stated she spoke with her staff when the incident occurred but there have been no formal training or in-services regarding Res #5. On 02/17/23 at 10:00 a.m., CNA #3 stated she witnessed an incident about two weeks ago of inappropriate touching of Res #4 by Res #5. She stated she was walking through the lobby and another resident pointed to get her attention. She stated she witnessed Res #5 with one hand on the inner thigh of Res #4 and the other kneading the breast of Res #4. She stated she removed Res #5 and told him not to do that as it was inappropriate. She stated she reported to the abuse coordinator who took a statement. On 02/17/23 at 10:52 a.m., Res #4's daughter stated she was not informed of any allegation of abuse involving the resident. She stated Res #4 would be unlikely to report any abuse because of her cognition and a history of abuse. On 02/17/23 at 11:29 a.m., the DON stated there was no report to OSDH after the incident on 12/31/22 because it was alleged as an attempted inappropriate touching, and not actual touching. The DON stated the incident on 12/31/22 was the first incident but a second had occurred approximately two weeks ago in which Res #4 had again been touched inappropriately by Res #5. The DON stated neither event was reported to OSDH. She stated as far as she was aware an investigation of the second incident was not completed. She stated there was no long-term intervention placed to prevent further incidents. She stated after the second incident Res #4 and Res #5 were separated and there was no monitoring or intervention placed. She stated the facility did not follow its abuse policy. There was no documentation law enforcement was contacted for either incident. On 02/17/23 at 1:16 p.m., CNA #2 stated she had witnessed the event on 12/31/22. She stated Res #5 lifted the shirt of Res #4 and was touching their breast. She stated Res #5 was attempting to put their hand in Res #4's pants. She stated she reported the incident to the nurse on duty and wrote a statement. On 02/17/23 at 2:03 p.m., the abuse coordinator was interviewed and stated she did not fill out the incident report from 12/31/22. She stated she did not speak with the staff following the incident as she trusted the DON to take care of it. She stated she did not do any state reportable incident reports for the facility. She stated she was told by the DON that the family was notified. She stated the incident from 12/31/22 was not brought to her attention as the DON did it all on her own. She stated the DON resolved the situation by herself and the abuse coordinator was not involved. She stated she was not aware of any incident from two weeks ago. She stated CNA #3 did not report to her. On 02/17/23 at 3:55 p.m., the administrator stated the incident on 12/31/22 was reported to her as an attempt at inappropriate touching. She stated she instructed the staff to start one-to-one observation on Res #5 and ensure residents were separated. She stated she told the staff the rest of the investigation would be completed later. She stated when she arrived in the facility the following Monday, the DON told her that it was taken care of. She stated she did not report the incident from 12/31/22 to OSDH because the DON told her it was completed. She stated she did not report the incident from two weeks ago to OSDH because she was not aware of it until notified by surveyors. She stated information like this should be communicated to staff during report. She stated this behavior by Res #5 should not be ongoing and had she known of the second incident she would have contacted the resident's physician for further intervention. 3. A facility Resident Abuse Investigation Report Form, dated 01/03/23, documented Res #5 had been cussed at by CNA #4. A statement from RN #2 documented Res #5 reported to her that he had been cursed at by a staff member because he was having loose stools. The statement documented Res #5 pointed to CNA #4 and said there she is. The report documented the findings indicated no abuse had occurred because the resident denied anyone cursed at him when questioned. The report documented the corrective action taken was an in-service over abuse and neglect on 01/09/23. A quarterly MDS, dated [DATE], documented Res #5 was moderately cognitively impaired, required limited to extensive assistance with ADLs, had no behaviors, and utilized a walker and wheelchair for mobility. On 02/17/23 at 12:26 p.m., the DON stated she knew the incident was not reported to OSDH. She stated the abuse policy was not followed. Based on record review and interview, the facility facility failed to ensure allegations of abuse were reported to OSDH, the residents' representatives, and law enforcement. The facility failed to report: a. allegations of abuse to OSDH within two hours for residents #2, 4, 5, and #6. b. results of investigations of alleged violations within five working days to OSDH for residents #4 and #5. c. allegations of abuse to law enforcement not later than 24 hours for residents #2, 4, 5, and #6. d. allegations of abuse to the residents' representatives for residents #2 and #4. The Resident Census and Conditions of Residents form documented 36 residents resided in the facility. Findings: A facility abuse policy, revised April 2022, documented in parts . The center ensures that all alleged violations involving mistreatment, neglect, or abuse, including injuries of unknown source, and misappropriation of resident property is reported immediately to the Administrator of the center and to other officials in accordance with State law through established procedures (including to the state survey and certification agency) .Any and all allegations are reported to the DON and/or Administrator .Immediate response is taken to ensure the safety of the resident .Timelines and investigation begin immediately .An initial report will be completed and submitted to the Department of Health Immediately upon notification of the allegation .Within five (5) days (or per state regulations) of the incident-final report is submitted in writing to appropriate state agencies .Events are reviewed by the Quality Management Committee to determine what actions are necessary to prevent recurrence .The regulations do not give us any leeway to decide if an allegation is valid before we report it .You can never assume an event didn't happen .A system to follow up on altercations will place an emphasis on preventing further altercation . 1. Res #2 was admitted to the facility on [DATE] and had diagnoses which included aphasia, TBI, anxiety, contractures, and tracheostomy status. Res #6 was admitted to the facility on [DATE] and had diagnoses which included aftercare following joint replacement and post-polio syndrome. Res #6's quarterly MDS assessment, dated 11/23/22, documented Res #6's cognition was intact, had no behaviors, was independent with most ADLs, and used a w/c and a walker for mobility. Res #2's annual MDS assessment, dated 01/17/23, documented the resident's cognition was severely impaired, required total assistance with ADLs, had impairment in both upper and lower extremities, had an indwelling urinary catheter, and received nutrition by a feeding tube. A facility Incident/Accident Report, signed by RN #1 and the DON on 02/13/23, documented an incident date of 02/11/23 at 10:20 a.m. The report documented the following: CNA #1 reported to RN on duty that she saw Res #6 with his hand under the covers of Res #2. CNA #1 did not see anything inappropriate. CNA #1 said she had a feeling. The RN reported to the DON who immediately reported to the abuse coordinator (SSD). The door was open and CMA #1 stated she asked Res #6 why his hand was under the covers. Res #6 said he was patting Res #2's hand. The steps taken to prevent recurrence was staff were informed to make frequent observations if residents were together and keep the door open. A facility Resident Abuse Investigation Report Form, dated 02/15/23, documented the administrator was notified on 02/11/23 at 2:23 p.m., the resident representative was notified on 02/15/23 at 12:40 p.m. and the law enforcement agency was notified on 02/15/23 at 11:00 a.m. The report form had a hand written signature by the SSD/abuse coordinator. An initial 283 Incident Report Form, to OSDH, had a facsimile date of 02/16/23 at 10:47 a.m. The report documented an incident date of 02/11/23. The report documented an allegation of abuse and the resident involved was Res #2, no other resident was named. The report read in parts, .Part B Description of Incident: Please include injuries sustained as well as measures taken to protect the resident(s) during investigation .Med aide verbalized that another resident's hand was under his blanket but did not see anything suspicious . The report did not included the measures taken to protect the resident. The report documented the physician, family, and APS were notified. The report documented the local sheriff's office was notified at 02/15/23 at 11:30 a.m. and the case number was documented. The report had the DON's electronic signature. An initial and final 283 Incident Report Form, to OSDH, had a facsimile date of 02/16/23 at 10:50 a.m. The report documented an incident date of 02/11/23. The report documented a CMA's allegation of another resident's hand under Res #2's blanket but did not see anything suspicious. The other resident, the alleged perpetrator, was not named on the report. Part C of the report documented after an investigation no form of abuse or mistreatment noted. The report had the DON's electronic signature. On 02/16/23 at 7:15 p.m., CMA #1 was interviewed over the phone. She stated around 9:00 a.m., CNA #1 came to her while she was passing meds and asked her if she could go check on Res #2. CMA #1 stated CNA #1 said Res #6 was in Res #2's room with his arm under Res #2's blanket touching his private area. CMA #1 stated she moved her med cart outside of Res #2's door. She said she saw Res #6 with his arm under the blanket and appeared to be in his private area. She stated she then went in the room and stood by the bed, and at that time Res #6's slowly moved his arm back and began patting Res #2's hand at the edge of the bed. She stated Res #6's demeanor went from serious to laughing and loudly talking to Res #2. She stated she talked to Res #2, who was unable to speak, for a minute then went back to her cart. The CMA stated Res #6 continued playing and patting Res #2, rubbing his hands on Res #2's face, touching his lips, and using a stuffed animal to attack him playfully. She stated Res #6 kept looking to see if she was there and after about 10 minutes Res #6 left the room. She stated she then reported to her charge nurse, RN #1, immediately. The CMA stated she heard the RN contact the DON at approximately 9:30 a.m. After the phone call I was told to keep an eye on Res #6 but we can not say anything to Res #6. The CMA stated the RN told her the DON was going to notify the abuse coordinator (SSD). The CMA stated Res #6 went back to Res #2's room a couple of times before lunch that she knew. She stated she tried to watch him the best she could, but she had meds to give, and the CNAs were trying to watch also. She stated after lunch Res #6 returned to Res #2's room and his back was to the door and he wasn't aware she was there. She stated Res #6's arm and hand was again under the blanket and as she began to tell Res #6 that his hand was under the blanket, he moved his arm back and began patting Res #2's hand again and Res #6 stated, He likes that. She stated Res #6 then pulled his hand out from under the blanket and I went back to the hallway to observe. She stated Res #6 looked over his shoulder a few times and saw that she was there and then left the room. CMA #1 stated after that, at 2:12 p.m., she sent a text to the DON, because she felt something should be done. She said she then texted the abuse coordinator. She stated the abuse coordinator said there was nothing that could be done and that it was hearsay. The CMA stated the abuse coordinator told her without proof she couldn't say anything to Res #6. The CMA stated she shared her concern that they should protect the resident until it was investigated. The CMA stated she told the abuse coordinator other staff had made comments about how strange it was that Res #6 was in Res #2's room multiple times a day. The CMA stated the abuse coordinator became defensive towards her and told her it was hearsay. The CMA stated she asked the abuse coordinator if this was a state reportable and she stated it was. She stated the abuse coordinator stated it was just like another instance that often happens when Res #5 touches Res #4's breast and she can't consent, but nothing can be done because it's hearsay. The CMA stated she was not aware of occurrences involving Res #4 and #5. CMA #1 stated she asked the abuse coordinator if that also should be a state reportable that needed to be investigated and the abuse coordinator told her it had been and did not need CMA #1 telling her how to do her job. On 02/17/23 at 9:45 a.m., Res #2's representative stated she was not notified of an allegation of abuse involving her loved one. The representative stated Res #2 was not able to consent and it was inappropriate for another resident to have their hands under his covers. On 2/17/23 at 11:38 a.m., the DON was interviewed. She stated on Saturday, the 11th, RN#1 called her around 10:00 a.m. and said there was an allegation of abuse against Res #6 involving Res #2. She said CNA #1 and CMA #1 had said Res #6 had his hand under Res #2's blanket. The DON stated she then called the abuse coordinator and told her. The DON stated she suggested to not allow the resident to go back into Res #2's room, but was told by the abuse coordinator that he could go in there, he just had to be watched. The DON stated the SSD/abuse coordinator had never completed a state reportable, those were completed by the administrator. She stated she started the report, but she did not finish the report or send it. The DON stated she was instructed by the administration to contact the abuse coordinator related to allegations of abuse. The DON stated the allegation was not reported to OSDH within two hours. She stated she did not notify the family and the family should have been notified of the allegation. On 2/17/23 at 11:47 a.m., CNA #1 was interviewed over the phone. She stated on 02/11/23 around 8:30 to 8:45 a.m., she was passing ice to a room across the hall from Res #2's room. She said she heard a noise from Res #2's room and when she looked in the room, she witnessed Res #6 at Res #2's bedside with his arm under the covers. She said she could tell his hand was moving in the middle of the bed and the whole bed was shaking. She stated the blanket was moving and Res #2 had a weird look on his face. She stated Res #6's arm and hand were moving super fast under the blanket. She said you could tell what he was doing. There was nothing else he could have been doing. When Res #6 heard my cart he took his hand out from the blanket. She stated she had a sick feeling. She stated she then went to go tell RN #1 and she told me she didn't know how to go about asking him or doing anything about it. I had been assigned showers all day and then went to help one of my co-workers in the showers. She stated when she came back to check on Res #2, Res #6 was still in the room. She stated she then went and told CMA #1 to check on Res #2 because she could not continue to watch him and she did. On 2/17/23 at 2:03 p.m., the SSD/abuse coordinator was interviewed. The abuse coordinator stated she was aware of the allegation of abuse involving Res #6 and Res #2. She stated the DON notified her Saturday the 11th. She stated she was told that some staff had seen Res #6 in Res #2's room with his hand under the cover. The abuse coordinator stated she told the DON to tell the staff that the door remains open and when Res #6 visits Res #2 the staff were to go in there. She stated she did not do the state reportable's. She was asked if she filled out the state reportable for this allegation. She stated she did not fill it out. She stated she did write the law enforcement case number down. She stated the sheriff's office was called on the 15th and showed up on the 15th. She stated the administrator and the DON fill out the reportable's. She stated she had never completed one in the 12 years she had worked there. She stated the DON told her on Wednesday the 15th, she was notifying the family. On 2/17/23 at 3:55 p.m., the administrator was interviewed. The administrator stated she was aware of the allegation of abuse involving Res #6 and Res #2. She stated the DON reported it to her Saturday, the 11th, in the afternoon. She stated the DON was the one who completed the reportable's most of the time. She stated the DON at least does the initial report and she would do the final when the investigation was complete. The administrator was asked why the allegation of abuse was not reported within the two hour time frame. She stated she thought the DON had taken care of it on Sunday, the 12th. She sated it should have been done on Saturday.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Administration (Tag F0835)

Could have caused harm · This affected multiple residents

Based on record review and interview, the facility failed to be administered in a manner that enables it to use its resources effectively to maintain the highest practicable physical, mental, and psyc...

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Based on record review and interview, the facility failed to be administered in a manner that enables it to use its resources effectively to maintain the highest practicable physical, mental, and psychosocial well-being for two (#2, 4, 5, and #6) of six residents sampled. The facility failed to ensure: a. residents were free from sexual abuse. b. allegations of abuse were reported to OSDH within two hours. c. results of investigations of alleged violations were reported to OSDH within five working days. d. residents' representatives were notified of allegations of abuse. e. allegations of abuse were reported to law enforcement not later than 24 hours. f. residents were protected from further sexual abuse. g. investigations related to sexual abuse were timely and thorough. The Resident Census and Conditions of Residents documented 36 residents resided in the facility. Findings: 1. A facility Incident/Accident Report, dated 12/31/22 at 7:30 p.m., documented in parts, .Resi to front lobby via w/c, another resi rolled [up] next to her inappropriately attempted to put his hands in this resi's pants also lifted her shirt [up] attempting to touch breast . The incident report documented the physician and family were notified. The incident report documented in the additional comments/steps to prevent recurrence section, the other resident was moved away from Res #4. The incident report was documented as prepared by LPN #1 and signed by the DON, medical director, and administrator. On 02/17/23 at 11:29 a.m., the DON stated the incident on 12/31/22 was the first incident but a second had occurred approximately two weeks ago in which Res #4 had again been touched inappropriately by Res #5. The DON stated there was no report to OSDH after the incident on 12/31/22 because it was alleged as an attempted inappropriate touching, and not actual touching. The DON stated neither event was reported to OSDH. She stated as far as she was aware an investigation of the second incident was not completed. She stated there was no long-term intervention placed to prevent further incidents. She stated after the second incident Res #4 and Res #5 were separated and there was no monitoring or intervention placed. She stated the facility did not follow its abuse policy. On 02/17/23 at 2:03 p.m., the abuse coordinator was interviewed related to Res #4 and #5. She stated she did not fill out the incident report from 12/31/22. She stated she did not speak with the staff following the incident as she trusted the DON to take care of it. She stated she does not do any state reportable incident reports for the facility. She stated she was told by the DON that the family was notified. She stated the incident from 12/31/22 was not brought to her attention as the DON did it all on her own. She stated the DON resolved the situation by herself and the abuse coordinator was not involved. She stated she was not aware of any incident from two weeks ago. She stated CNA #3 did not report to her. On 02/17/23 at 3:55 p.m., the administrator stated the incident related to Res #4 and #5 on 12/31/22 was reported to her as an attempt at inappropriate touching. She stated she instructed the staff to start one-to-one observation on Res #5 and ensure residents were separated. She stated she told the staff the rest of the investigation would be completed later. She stated when she arrived in the facility the following Monday the DON told her that it was taken care of. She stated she did not report the incident from 12/31/22 to OSDH because the DON told her it was completed. She stated she did not report the incident from two weeks ago to OSDH because she was not aware of it until notified by surveyors. She stated information like this should be communicated to staff during report. She stated this behavior by Res #5 should not be ongoing and had she known of the second incident would have contacted the resident's physician for further intervention. 2. A facility Incident/Accident Report, signed by RN #1 and the DON on 02/13/23, documented an incident date of 02/11/23 at 10:20 a.m. The report documented the following: CNA #1 reported to RN on duty that she saw Res #6 with his hand under the covers of Res #2. CNA #1 did not see anything inappropriate. CNA #1 said she had a feeling. The RN reported to the DON who immediately reported to the abuse coordinator (SSD). The door was open and CMA #1 stated she asked Res #6 why his hand was under the covers. Res #6 said he was patting Res #2's hand. The steps taken to prevent recurrence was staff were informed to make frequent observations if residents were together and keep the door open. A facility Resident Abuse Investigation Report Form, dated 02/15/23, documented an incident date of 02/11/23 and time unknown. The form documented CMA #1 reported an allegation of sexual abuse involving Res #6, the accused, and Res #2, the alleged victim. The form read in part, .Summary of witnesses .see attached (No other witnesses came forward) . CMA #1's statement dated 02/12/23 was attached. (The first staff to report was CNA #1 who reported to RN #1.) CNA #1's interview and/or statement was not provided. The form read in part, .Corrective action taken ., the line was blank. The form read in part, .Did the resident and/or the representative participate in determining the appropriate corrective action that was taken? . The form documented, No, Resident is non verbal. The form documented the administrator was notified on 02/11/23 at 2:23 p.m., the resident representative was notified on 02/15/23 at 12:40 p.m. and the law enforcement agency was notified on 02/15/23 at 11:00 a.m. The report form had a hand written signature by the SSD/abuse coordinator on the signature line for the Investigating Representative. An initial and final 283 Incident Report Form, to OSDH, had a facsimile date of 02/16/23 at 10:50 a.m. The report documented an incident date of 02/11/23. The report documented a CMA's allegation of another resident's hand under Res #2's blanket but did not see anything suspicious. The other resident, the alleged perpetrator, was not named on the report. Part C of the report documented after an investigation no form of abuse or mistreatment noted. The report had the DON's electronic signature. On 02/17/23 at 11:38 a.m., the DON was interviewed. She stated on Saturday, the 11th, RN#1 called her around 10:00 a.m. and said there was an allegation of abuse against Res #6 involving Res #2. She said CNA #1 and CMA #1 had said Res #6 had his hand under Res #2's blanket. The DON stated she then called the abuse coordinator and told her. The DON stated CMA #1 called her later in the day because she was worried it wasn't being taken care of. The DON stated she was instructed to contact the abuse coordinator. The DON stated she suggested to not allow the resident to go back into Res #2's room, but was told by the abuse coordinator that he could go in there, he just had to be watched. The DON was asked if she had done an investigation. She stated the abuse coordinator was the one who did the investigations and had not directed her to do any interviews. The DON was asked if Res #2 was protected after the allegation was made? She stated they protected him by telling the staff to make frequent observations when Res #6 was in Res #2's room. She stated Res #2 should be protected while the investigation was on going. The DON stated she was directed by the abuse coordinator to allow Res #6 to go in the room but to ensure he is observed. She was asked if other residents should have been interviewed and she stated, Yes. The DON was asked if there should have been a more timely investigation started and she stated, Yes. On 02/17/23 at 2:03 p.m., the SSD/abuse coordinator was interviewed. The abuse coordinator stated she was aware of the allegation of abuse involving Res #6 and Res #2. She stated the DON notified her Saturday the 11th. She stated she was told that ''some staff'' had seen Res #6 in Res #2's room with his hand under the cover. The abuse coordinator stated she told the DON to tell the staff that the door remains open and when Res #6 visits Res #2 the staff were to go in there. The abuse coordinator was asked if she had the staff remove Res #6 from Res #2's room. She stated, No mam, because because it was an allegation, did they ask [Res name deleted] where was his hand was, did they witness him in the groin area, they said no, I said ok. The abuse coordinator was asked if she interviewed all the staff working the shift when the allegation was reported. She said she asked for statements, but nobody came forward, just CMA #1. She stated she called CNA #1 but she did not return the call. She stated she received statements from CMA #1, Res #6, CNA #4, CMA #3, and LPN #1. She was asked if she documented her attempt and she said she did not. She was asked if she came to the facility on Saturday the 11th or Sunday the 12th to start the investigation. She stated she came in on Monday to begin the investigation. She stated the DON came into the facility at 6:00 on Sunday. The abuse coordinator was informed that the DON stated that she was not directed to do any of the investigations. The abuse coordinator was asked if two days after the allegation was a timely start of the investigation of sexual abuse. The Abuse coordinator stated, My opinion I was protecting [Res #2 name deleted] by telling them to stay in the room and I notified my proper people, the administrator. The abuse coordinator was asked if she interviewed any residents and she responded, Res #6. She was asked if she considered it a thorough investigation if you interview the alleged only? She stated she interviewed Res #6 because he was the one the allegation was against. She stated she didn't interview other residents. She stated Res #2 and Res #3 are nonverbal. The abuse coordinator was asked how the staff were to know to watch Res #6. She stated she trusted her DON to relay that information. The abuse coordinator was then informed that multiple staff did not know to watch Res #6 if he went into Res #2's room. On 02/17/23 at 3:55 p.m., the administrator was interviewed. The administrator stated she was aware of the allegation of abuse involving Res #6 and Res #2. She stated the DON reported it to her Saturday, the 11th, in the afternoon. She stated the DON was the one who completed the reportable's most of the time. She stated the DON at least does the initial report and she would do the final when the investigation was complete. The administrator was asked why the allegation of abuse was not reported within the two hour time frame. She stated she thought the DON had taken care of it on Sunday, the 12th. She sated it should have been done on Saturday. The administrator was asked if the resident was protected while the investigation was pending. The administrator stated CMA #1 was not for certain what she actually witnessed, that's why we told her to stay in there and not allow Res #6 into the room by himself. The administrator stated when they called her on the weekend she tried to make sure they protected the resident and it was not happening again. The administrator was asked whose responsibility was it to watch the resident? She stated the abuse coordinator told them to make sure there was a staff in the room at all times. She stated usually we have only certain number who are supposed to work and we had too many so she told CMA #1 to make sure that someone watched him. The administrator was asked if the investigation was timely and thorough. She stated the abuse coordinator started the investigation and told them what to do and then the DON came in on Sunday the 12th which made her feel better. The administrator stated when she came in on Monday she called CMA #1 and put her on speaker with the abuse coordinator. The administrator stated that what got her alarmed was that Res #6 kept coming back. She stated she didn't get to talk to CNA #1 because she was agency. The administrator was asked what the tasks were for the abuse coordinator. She stated For years, this is now going to change, she did the investigation and we did the reportable, the abuse coordinator had never completed the reportable. The people report to [abuse coordinator name deleted] and she does the investigation and I help. The administrator was asked if she thought the investigation should have started on Saturday the 11th? She stated she told the DON to get a hold of CNA #1 and we didn't get anything from her timely. She stated the investigation should have started on Saturday. She stated when the DON came in on Sunday she intentionally came in to make sure that nothing would repeat from Saturday and eventually she told me she talked to RN #1. The administrator was asked about resident interviews. The administrator stated the DON told her she didn't do any resident interviews because the residents in the room were non-verbal. She stated she told the DON to conduct interviews with at least three random residents in the hallway.
Nov 2022 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

Based on record review and interview, the facility failed to ensure a registered nurse with responsibility for the resident, a nurse aide with responsibility for the resident, and a member of food and...

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Based on record review and interview, the facility failed to ensure a registered nurse with responsibility for the resident, a nurse aide with responsibility for the resident, and a member of food and nutrition services staff participated in the development of the resident care plan for one (#3) of three sampled residents reviewed for participation in care planning. The Resident Census and Conditions of Residents form documented 43 residents resided in the facility. Findings: Resident #3 was admitted with diagnoses of autonomic neuropathy in diseases classified elsewhere, primary generalized arthritis, muscle wasting/atrophy. A social services note, dated 10/04/22, documented a care plan meeting with the resident, the resident's niece, business office manager, director of nursing, and the administrator in attendance. The note documented the resident's friend joined the meeting after it was underway. On 11/03/22 at 2:57 p.m., social services was asked what staff attended the care plan meetings. They reported they try to have someone from all departments attend but that it does not always happen.
Sept 2022 11 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

Based on record review, observation and interview, the facility failed to ensure respiratory equipment tubing was changed as required by physician's order for one (#26) of one resident sampled for res...

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Based on record review, observation and interview, the facility failed to ensure respiratory equipment tubing was changed as required by physician's order for one (#26) of one resident sampled for respiratory treatment. The Resident Census and Condition of Residents report documented four residents received respiratory treatments. Findings: Resident # 26 had diagnoses which included acute bronchitis and anoxic brain damage. A physician's order, dated 02/28/18, read in part, .CHANGE NEBULIZER TUBING Q WEDNESDAY . On 08/31/22 at 7:29 a.m., an observation of the bag containing the nebulizer tubing was dated 07/20/22. LPN #1 was asked if the date on the bag was when the tubing was changed. LPN #1 stated, Yes and it should have been changed since then.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation and interview, it was determined the facility failed to ensure the removal of expired and/or undated medications from the medication storage room. This had the potential to affect...

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Based on observation and interview, it was determined the facility failed to ensure the removal of expired and/or undated medications from the medication storage room. This had the potential to affect all 47 residents who resided in the facility. Findings: On 08/30/22 at 2:53 p.m., the medication room was observed. Expired and undated medications and supplies were found in the facility's medication room refrigerator and medication storage room for the following. One bottle of Nystatin topical powder, use by 12/23/21; One bottle of Nitroglycerin sublingual tablets 0.4 mg, use by 10/30/21; and Two opened bottles of Tuberculin Purified Protein, there was no date on either bottle of when they were opened. Manufacturer label, read in part, .Discard opened product after 30 days . LPN #1 stated both bottles of Tuberculin should have been dated when they were opened and the expired medications should have been removed from the medication storage room.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0678 (Tag F0678)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and interview the facility failed to ensure there was an effective system in place to ident...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and interview the facility failed to ensure there was an effective system in place to identify residents' resuscitation status for two (#20 and #34) of two sampled residents reviewed for advanced directives. The Resident Census and Conditions of Residents report documented 47 residents resided in the facility. Findings: 1. Resident #20 had a physician's order for full code. The electronic face sheet documented the resident was a DNR. A MAR, dated [DATE] through [DATE], read in parts, .Do Not Resuscitate . A TAR, dated [DATE] through [DATE], read in parts, .Do Not Resuscitate . On [DATE] at 1:47 p.m., CMA #2 was asked how they would identify if a resident required CPR. They stated they would look in the front of the chart. CMA #2 stated Resident #20's paper chart documented the resident was a full code, and the MAR documented Resident #20 was a DNR. CMA #2 stated it would be confusing to determine the code status for Resident #20 during an emergency due to the discrepancy. On [DATE] at 2:03 p.m., LPN #1 was asked how they would identify a residents code status. LPN #1 stated some of the residents had stickers on their room name plate which indicated the resident's code status. LPN #1 stated the green sticker indicated the resident was a full code and the red sticker indicated the resident was a DNR. LPN #1 stated Resident #20's chart documented they were a full code and the TAR documented Resident #20 was a DNR. LPN #1 observed Resident #20's room name plate. The name plate had a red sticker on it next to Resident #20's name. LPN #1 stated the red sticker indicated do not resuscitate. LPN #1 stated based on the sticker on the name plate, CPR would not be performed. LPN #1 stated the facility used supplemental staffing from an agency and it would be difficult to identify Resident #20's code status in an emergency. On [DATE] at 8:39 a.m., the DON stated they did not have a policy or procedure for identifying a resident's resuscitation status. The DON was asked how the staff determined a resident's resuscitation status. The DON stated there was sticker in front of the residents' chart which indicated the code status. The DON stated the code status in the electronic record should match the code status on the resident's paper chart. 2. Resident #34's physician's order, dated 08/2022, read in part, .CODE STATUS: Full Code . Resident #34's electronic face sheet documented Resident #34 was a full code. Resident #34 had a signed DNR form in the front of their paper chart. On [DATE] at 1:52 p.m., LPN #3 stated they determined whether to perform CPR depending on the color or presence of a sticker on the residents' room name plate. LPN #3 stated a red sticker indicated the resident was a DNR. They stated if there was not a red sticker they would perform CPR. LPN #3 observed Resident #34's door name plate and stated they would perform CPR on Resident #34. LPN #3 stated Resident #34's TAR documented the resident was a full code, and the sticker in the front of the chart documented the resident was a DNR. LPN #3 stated it would be confusing during an emergency to determine whether to perform CPR. On [DATE] at 8:46 a.m., the SSD stated the policy for identification of code status had changed. The SSD stated the previous DON implemented the red and green stickers on the doors. The SSD stated the new procedure was for the staff to look in the front of the residents paper chart. The SSD stated they had taken the stickers off of the doors. The SSD stated the staff should know how to identify the residents' code status. The SSD stated they did not have a policy and procedure for identification of a resident's code status. On [DATE] at 8:58 a.m., the DON stated Resident #34's code status changed from a full code to a DNR in April of 2022, but the code status on the current physician's orders documented the resident was a full code. The DON stated the resident's code status should match the physician's order, paper chart, and the electronic chart.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected multiple residents

Based on record review, observation, and interview, the facility failed to provide supplements as recommended by the RD for one (#14) of three sampled residents reviewed for nutrition. The Resident C...

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Based on record review, observation, and interview, the facility failed to provide supplements as recommended by the RD for one (#14) of three sampled residents reviewed for nutrition. The Resident Census and Conditions of Residents report documented six residents who had unplanned significant weight loss/gain. Findings: Resident #14 had diagnoses which included cerebral palsy, intellectual disabilities, vitamin deficiency, and underweight. A dietitian recommendation, dated 05/31/22, documented the resident had a significant weight loss. It documented the resident weighed 109.4 pounds. It documented the resident had poor oral intake and was on pudding thick liquids. The RD recommended for the resident to receive a Magic Cup three times a day, due to weight loss and the need for pudding thick liquids. The physician agreed to the recommendation. It was documented the recommendation was sent to the physician on 05/31/22 and returned on the facility on 05/31/22. There was no documentation a Magic Cup had been ordered or administered to Resident #14. A dietitian recommendation, dated 06/08/22, documented the resident had a significant weight loss. It documented the resident weighed 112.2 pounds. It documented the resident had been receiving a puree diet with pudding thick liquids and health shakes three times a day. The RD recommended for the resident to receive a Magic Cup three times a day due to weight loss and the need for pudding thick liquids. The physician signed and agreed to the recommendation, the physician had not dated the recommendation. There was no date when the recommendation was sent to the physician or when it was returned to the facility. The DON signed the recommendation on 06/15/22. There was no documentation a Magic Cup had been ordered and/or administered to Resident #14. On 08/29/22 at 8:29 a.m., Resident #14 was observed at the breakfast meal. They did not have a Magic Cup. On 08/29/22 at 12:05 p.m., Resident #14 was observed at the lunch meal. They did not have a Magic Cup. On 09/01/22 at 9:20 a.m., the DON was shown the 05/31/22 and 06/08/22 dietitian's recommendations where the physician agreed to the Magic Cup three times a day. The DON was informed there was no documentation the Magic Cup had been ordered and/or administered to Resident #14. The DON was informed Resident #14 had not been served a Magic Cup with meals.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected multiple residents

Based on record review and interview, the facility failed to provide medication as ordered by the physician for one (#35) of five sampled residents reviewed for medications. The Resident Census and C...

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Based on record review and interview, the facility failed to provide medication as ordered by the physician for one (#35) of five sampled residents reviewed for medications. The Resident Census and Conditions of Residents report documented 47 residents resided in the facility. Findings: Resident #25 had diagnosis which included schizophrenia. A physician's order, dated 08/09/18, documented olanzapine 2.5 mg one tablet by mouth at HS. The MAR, dated 07/2022, documented olanzapine 2.5 mg one tablet by mouth at HS had not been administered 07/24/22 through 07/29/22. The staffs' initials were circled on each administration. There was no documentation on the July 2022 medication notes the reason the medication was not administered. On 08/31/22 at 8:55 a.m., CMA #2 was asked what it meant when staff circled their initials where a medication was to be administered. They stated it meant the resident refused or the medication was not in house. They were asked where staff were to document the reason the medication was not administered. They stated there was a medication notes page where they were to document the information. On 08/31/22 at 9:28 a.m., the DON was asked what it meant when staff circled their initials were a medication was to be administered. They stated it meant the medication was not administered. They were asked if staff were to document the reason the medication was not administered. They stated there was a sheet where staff were to document the reason. The DON was shown Resident #35's MAR where the olanzapine had not been administered and the medication notes where there was no documentation for the reason the medication was not administered.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #37 was admitted to the facility on [DATE] with diagnoses which included major depressive disorder and insomnia. A M...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #37 was admitted to the facility on [DATE] with diagnoses which included major depressive disorder and insomnia. A MRR, dated 05/10/22, documented the pharmacist requested a reduction in Celexa (anti-depressant). The physician agreed to the recommendation and signed the MRR, but did not date the form. It was documented the MRR was noted by the nurse on 07/26/22 at 7:30 p.m., and the order was changed. On 08/31/22 at 1:08 p.m., the DON was asked what was the time frame for getting recommendations back from the physician. They stated they did not have a time frame. They were shown where the recommendations were made on 05/10/22 and the MRRs were not noted until 07/26/22. Based on record review and interview, the facility failed to ensure pharmacy recommendations were responded to in a timely manner for two (#24 and #37) of five sampled residents reviewed for unnecessary medications. The Resident Census and Conditions of Residents report documented 47 residents resided at the facility. Findings: 1. Resident #24 had diagnoses which included GERD. A MRR, dated 05/10/22, documented the pharmacist requested a reduction for Protonix (proton-pump inhibitor). The physician agreed to the recommendation and signed the MRR, but did not date the form. It was documented the MRR was noted by the nurse on 07/26/22 at 7:05 p.m., and the order was changed. A MRR, dated 06/06/22, documented the physician's response to the May 2022 pharmacy consult was not found in the chart.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected multiple residents

Based on record review and interview, the facility failed to monitor behaviors and side effects for the use of psychoactive medications for one (#24) of five sampled residents reviewed for unnecessary...

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Based on record review and interview, the facility failed to monitor behaviors and side effects for the use of psychoactive medications for one (#24) of five sampled residents reviewed for unnecessary medications. The Resident Census and Conditions of Residents report documented 30 residents received psychoactive medications. Findings: Resident #24 had diagnoses which included anxiety, major depressive disorder, and insomnia. Physician's orders, dated 04/06/22, documented Lexapro (antidepressant medication) 20 mg one tablet by mouth daily, Trazodone HCL (antidepressant medication) 100 mg one tablet every HS, and Xanax (antianxiety medication) one tablet by mouth every 8 hours. Physician's orders, dated 07/14/22, documented to administer Lexapro 20 mg one tablet and Lexapro 10 mg one tablet by mouth daily to equal 30 mg total. A care plan, initiated 04/07/22, documented the resident was at risk for developing adverse side effects to medications. It documented Resident #24 was taking Lexapro and Trazodone for depression and insomnia, and Xanax for anxiety. It documented to monitor and record on behavior sheet any displayed behavior or mood problems every shift. It documented to monitor for side effects. A physician's order, dated 08/30/22, documented to discontinue Lexapro 30 mg daily and start Lexapro 20 mg daily. There was no documentation that behaviors/side effects were monitored related to the administration of Lexapro, Xanax, and Trazodone. On 08/31/22 at 12:39 p.m., the DON was asked to locate behavior/side effect monitoring sheets. On 08/31/22 at 2:28 p.m., the DON stated they could not locate behavior/side effect monitoring sheets. They stated there should have been documentation the resident was monitored for side effects and behaviors.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Laboratory Services (Tag F0770)

Could have caused harm · This affected multiple residents

2. Resident #20 had diagnoses which included diabetes, anemia, hyperlipidemia, hypothyroidism, and heart failure, A physician's order, dated 01/31/21, documented to obtain a CBC, CMP every six months...

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2. Resident #20 had diagnoses which included diabetes, anemia, hyperlipidemia, hypothyroidism, and heart failure, A physician's order, dated 01/31/21, documented to obtain a CBC, CMP every six months in March and September and a TSH and Lipid panel annually in February. A pharmacy consultant report, dated 03/09/22, read in parts, .Results of TSH and Lipids from February not yet in chart. Will review once available . On 08/31/22 at 2:22 p.m., the DON stated they had not found the CBC, CMP, TSH, or Lipid panel. The DON stated the routine laboratory tests had to be reordered in January every year. The DON was asked if the facility had a process in place to ensure the laboratory tests were obtained as ordered. They stated no. Based on record review and interview, the facility failed to ensure physician ordered labs were collected as ordered for two (#20 and #35) of five sampled residents reviewed for labs. TheResident Census and Conditions of Residents report documented 47 residents resided in the facility. Findings: 1. Resident #35 had diagnoses which included hypothyroidism, hypokalemia, and hyperlipidemia. A physician's order, dated 01/31/21, documented CBC and CMP every 6 months in March and September. A physician's orders, dated 02/05/21, documented Lipid panel yearly in February and TSH yearly in March. On 08/31/22 at 9:28 a.m., the DON was asked to locate a Lipid panel for February 2022 and a CBC, CMP, TSH for March 2022. On 08/31/22 at 2:28 p.m., the DON stated she could not locate any of the labs.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation and interview, it was determined the facility failed to ensure the kitchen and/or dining room was maintained clean and in good repair. The Resident Census and Conditions of Resid...

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Based on observation and interview, it was determined the facility failed to ensure the kitchen and/or dining room was maintained clean and in good repair. The Resident Census and Conditions of Residents report documented 45 residents received services from the kitchen. It was documented two residents received nutrition and hydration solely through a feeding tube. Findings: On 08/29/22 at 11:35 a.m., a tour of the kitchen and dining room was conducted. The following observations were made: a. formica was missing off of countertops, b. material was peeling off of the ceiling above the dish machine, c. there was an accumulation of brown/black residue on the floor and the wall below/behind the dish wash area, d. a floor tile was loose and not secure under the dish machine, e. the shelving below the drainboard on the dish machine was dirty with a brown residue/rusted, f. there was an accumulation of brown residue on the clean dish rack, g. the pilot does not light on the Fry Master fryer, h. there was an accumulation of grease on the fryer and oven, i. there was an accumulation of black residue of the base of the table mounted can opener, j. there was an accumulation of black residue on the countertops, k. there was a sticky substance and an accumulation of black residue on the outside and/or inside of the cabinets, l. there was brown splatter on the ceiling, m. a floor tile was missing under the wheel of the stove, n. the baseboard was missing next to the back door, o. the ceiling was unfinished above the True two door reach in cooler. The sheetrock was not sealed, p. floor tiles were missing in the reach in cold hold storage area, q. an accumulation of lint was on the ceiling near the back door, r. gaskets split and not secure to doors of True two door reach in cooler, s. the laminate flooring was peeling upward in the staff restroom, t. base boards were missing in the dry goods storage area, u. one of two fans on the True two door reach in cooler did not work. The fan guard was blocked with paper. v. the drawer was missing on the sink counter next to the ice machine, and w. there was no locking mechanism on the ice machine On 08/30/22 at 1:20 p.m., the DM was asked how they ensured the kitchen was maintained clean and in good repair. They stated they cleaned everyday and deep cleaned once a month. The DM stated there was a maintenance book to document maintenance issues for repairs. The DM was informed of the above observations.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected multiple residents

Based on record review and interview, the facility failed to ensure residents were offered/and or screened for eligibility for the pneumococcal vaccine for three (#8, 35, and #37) of five sampled resi...

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Based on record review and interview, the facility failed to ensure residents were offered/and or screened for eligibility for the pneumococcal vaccine for three (#8, 35, and #37) of five sampled residents reviewed for immunizations. The Resident Census and Conditions of Residents report documented 47 residents resided in the facility. Findings: The facility's Pneumococcal Vaccine policy, dated 08/2008, read in parts, .Prior to or upon admission, residents will be assessed for eligibility to receive the Pneumovax .pneumococcal vaccine, and when indicated, will be offered the vaccination within thirty (30) days of admission to the facility .the resident or legal representative shall receive information and education regarding the benefits and potential side effects of the pneumococcal vaccine .Provision of such education shall be documented in the resident's medical record .If refused, appropriate entries will be documented in each resident's medical record . No documentation was provided Resident #8, #35, and #37 had been offered, educated, and/or screened for eligibility to receive the pneumococcal immunization. On 09/01/22 at 11:30 a.m., the DON was asked if they had offered and/or screened Resident #8, #35, and #37 for eligibility to receive the pneumococcal vaccine within 30 days of admission. The DON stated they could not find the documentation the residents had been offered and/or screened for the pneumococcal vaccine.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected most or all residents

Based on observation and interview, the facility failed to ensure the laundry room was clean, safe, and maintained in good repair for the laundry rooms. The housekeeping/laundry supervisor identified...

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Based on observation and interview, the facility failed to ensure the laundry room was clean, safe, and maintained in good repair for the laundry rooms. The housekeeping/laundry supervisor identified all 47 residents received laundry services. Findings: On 09/01/22 at 12:01 p.m., a tour of the laundry was conducted. The following observations were made: a. the piping below the hand sink was leaking. There was a container of standing water below the sink, b. floor tiles were cracked and/or missing, c. there was an accumulation of lint on the top and back side of the washing machines, d. there was an accumulation of dirt and lint on the floor and the walls, e. there was an accumulation of debris in the light shield above the washing machines, f. the walls were unfinished, the sheetrock was bare and paint was peeling, g. patches were missing out of the carpet in the folding area, and h. material was peeling off of the ceiling and there were brown water marks in the folding area. On 09/01/22 at 12:15 p.m., the housekeeping/laundry supervisor was asked what the policy was for cleaning and maintaining the laundry area. They stated they did not have a cleaning schedule. They stated on Saturday and Sunday they have staff clean. They stated the equipment is rented and they call the company if there were any problems. They stated they reported any maintenance issues to maintenance. The housekeeping/laundry supervisor was informed of the above observations.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 3 life-threatening violation(s), $121,526 in fines. Review inspection reports carefully.
  • • 31 deficiencies on record, including 3 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $121,526 in fines. Extremely high, among the most fined facilities in Oklahoma. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has 3 Immediate Jeopardy findings. Serious concerns require careful evaluation.

About This Facility

What is The Golden Rule Home's CMS Rating?

CMS assigns THE GOLDEN RULE HOME an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Oklahoma, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is The Golden Rule Home Staffed?

CMS rates THE GOLDEN RULE HOME's staffing level at 3 out of 5 stars, which is average compared to other nursing homes.

What Have Inspectors Found at The Golden Rule Home?

State health inspectors documented 31 deficiencies at THE GOLDEN RULE HOME during 2022 to 2024. These included: 3 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 28 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates The Golden Rule Home?

THE GOLDEN RULE HOME is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 83 certified beds and approximately 35 residents (about 42% occupancy), it is a smaller facility located in SHAWNEE, Oklahoma.

How Does The Golden Rule Home Compare to Other Oklahoma Nursing Homes?

Compared to the 100 nursing homes in Oklahoma, THE GOLDEN RULE HOME's overall rating (1 stars) is below the state average of 2.6 and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting The Golden Rule Home?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is The Golden Rule Home Safe?

Based on CMS inspection data, THE GOLDEN RULE HOME has documented safety concerns. Inspectors have issued 3 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Oklahoma. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at The Golden Rule Home Stick Around?

THE GOLDEN RULE HOME has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.

Was The Golden Rule Home Ever Fined?

THE GOLDEN RULE HOME has been fined $121,526 across 2 penalty actions. This is 3.5x the Oklahoma average of $34,294. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is The Golden Rule Home on Any Federal Watch List?

THE GOLDEN RULE HOME is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.