WILLOWBROOKE COURT-GRANITE
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Willowbrooke Court-Granite in Media, Pennsylvania, has earned a Trust Grade of A, which means it is considered excellent and highly recommended for families seeking care. Ranking #144 out of 653 facilities in Pennsylvania places it in the top half, and #10 out of 28 in Delaware County indicates that only nine local options are better. The facility is improving, with reported issues dropping from three in 2023 to none in 2024, demonstrating a positive trend. Staffing is a significant strength, boasting a perfect 5/5 star rating and a turnover rate of 0%, well below the state average, indicating that staff members remain long-term and are familiar with residents' needs. However, there are concerns; for example, a resident was not provided with their oxygen equipment according to the physician's order, which could pose health risks, and another resident experienced a fall during transfer because they did not receive the required assistance from two staff members. Overall, while there are notable strengths in staffing and care quality, families should be aware of the specific incidents that highlight areas for improvement in compliance with care standards.
- Trust Score
- A
- In Pennsylvania
- #144/653
- Safety Record
- Low Risk
- Inspections
- Getting Better
- Staff Stability ○ Average
- Turnover data not reported for this facility.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most Pennsylvania facilities.
- Skilled Nurses ✓ Good
- Each resident gets 70 minutes of Registered Nurse (RN) attention daily — more than 97% of Pennsylvania nursing homes. RNs are the most trained staff who catch health problems before they become serious.
- Violations ○ Average
- 7 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
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5-Star Staffing Rating · Excellent nurse staffing levels
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5-Star Quality Measures · Strong clinical quality outcomes
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Full Sprinkler Coverage · Fire safety systems throughout facility
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No fines on record
Facility shows strength in staffing levels, quality measures, fire safety.
The Bad
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 7 deficiencies on record
May 2023
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
Based on clinical record review and interviews with staff the facility failed to follow physician orders for one of 24 residents (R1).
Findings include:
Observations during the initial environmental...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
Based on a review of clinical records and facility documentation and staff interview, it was determined that the facility failed to provide appropriate staff supervision resulting in a fall for one of...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pharmacy Services
(Tag F0755)
Could have caused harm · This affected 1 resident
Based on clinical record review, policy review, and staff interview, it was determined that the facility failed to ensure that a wound treatment medication order was available for one of the 13 reside...
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Jun 2022
4 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Notification of Changes
(Tag F0580)
Could have caused harm · This affected 1 resident
Based on clinical record review, staff interview and policy and procedure review it as determined the facility failed to notify the physician of a change in resident's status for one of 24 residents r...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Investigate Abuse
(Tag F0610)
Could have caused harm · This affected 1 resident
Based on review of facility policy, observation, and staff interviews, it was determined that the facility failed to investigate a bruise of unknown origin for one of 14 residents reviewed (Resident 2...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
Based on clinical records review and staff interview, it was determined that the facility failed to follow a physician's order regarding medication administration for two of 14 residents reviewed (Res...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0772
(Tag F0772)
Could have caused harm · This affected 1 resident
Based on clinical record review and staff interview it was determined the facility failed to complete laboratory studies as ordered by the physician for one of one residents reviewed. (Resident 43)
Fi...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade A (90/100). Above average facility, better than most options in Pennsylvania.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most Pennsylvania facilities.
- • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
About This Facility
What is Willowbrooke Court-Granite's CMS Rating?
CMS assigns WILLOWBROOKE COURT-GRANITE an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Pennsylvania, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Willowbrooke Court-Granite Staffed?
CMS rates WILLOWBROOKE COURT-GRANITE's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes.
What Have Inspectors Found at Willowbrooke Court-Granite?
State health inspectors documented 7 deficiencies at WILLOWBROOKE COURT-GRANITE during 2022 to 2023. These included: 7 with potential for harm.
Who Owns and Operates Willowbrooke Court-Granite?
WILLOWBROOKE COURT-GRANITE is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by ACTS RETIREMENT-LIFE COMMUNITIES, a chain that manages multiple nursing homes. With 10 certified beds and approximately 2 residents (about 20% occupancy), it is a smaller facility located in MEDIA, Pennsylvania.
How Does Willowbrooke Court-Granite Compare to Other Pennsylvania Nursing Homes?
Compared to the 100 nursing homes in Pennsylvania, WILLOWBROOKE COURT-GRANITE's overall rating (5 stars) is above the state average of 3.0 and health inspection rating (5 stars) is much above the national benchmark.
What Should Families Ask When Visiting Willowbrooke Court-Granite?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Willowbrooke Court-Granite Safe?
Based on CMS inspection data, WILLOWBROOKE COURT-GRANITE has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Pennsylvania. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Willowbrooke Court-Granite Stick Around?
WILLOWBROOKE COURT-GRANITE has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.
Was Willowbrooke Court-Granite Ever Fined?
WILLOWBROOKE COURT-GRANITE has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Willowbrooke Court-Granite on Any Federal Watch List?
WILLOWBROOKE COURT-GRANITE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.