Avina on 32nd

8633 32ND AVE, KENOSHA, WI 53142 (262) 694-8300
For profit - Corporation 110 Beds AVINA HEALTHCARE Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
13/100
#260 of 321 in WI
Last Inspection: November 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Avina on 32nd has received a Trust Grade of F, which indicates a poor level of care with significant concerns. They rank #260 out of 321 facilities in Wisconsin, placing them in the bottom half of nursing homes in the state and #4 out of 7 in Kenosha County, meaning there are only three local options that are better. While the facility is improving, having reduced issues from 17 in 2024 to just 1 in 2025, it still has a troubling staffing situation with a rating of 1 out of 5 stars and a high turnover rate of 63%, significantly above the state average. Additionally, they face $40,495 in fines, which is concerning, and the facility has less RN coverage than 95% of Wisconsin facilities, potentially compromising resident care. Specific incidents include a resident who was locked out of the smoking area, and another resident with critical pressure ulcers that were not properly documented or treated, highlighting serious shortcomings in care. Overall, while there are signs of progress, the facility still shows many weaknesses that families should carefully consider.

Trust Score
F
13/100
In Wisconsin
#260/321
Bottom 20%
Safety Record
High Risk
Review needed
Inspections
Getting Better
17 → 1 violations
Staff Stability
⚠ Watch
63% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$40,495 in fines. Lower than most Wisconsin facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 24 minutes of Registered Nurse (RN) attention daily — below average for Wisconsin. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
48 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2024: 17 issues
2025: 1 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Wisconsin average (3.0)

Significant quality concerns identified by CMS

Staff Turnover: 63%

17pts above Wisconsin avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $40,495

Above median ($33,413)

Moderate penalties - review what triggered them

Chain: AVINA HEALTHCARE

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (63%)

15 points above Wisconsin average of 48%

The Ugly 48 deficiencies on record

1 life-threatening 1 actual harm
May 2025 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0602 (Tag F0602)

Could have caused harm · This affected multiple residents

Based on record review, interviews, and review of facility policy, the facility failed to ensure 13 residents [(R)4, R16, R17, R18, R19, R20. R21, R22, R23, R24, R25, R26, and R27] out of a census of ...

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Based on record review, interviews, and review of facility policy, the facility failed to ensure 13 residents [(R)4, R16, R17, R18, R19, R20. R21, R22, R23, R24, R25, R26, and R27] out of a census of 43 Resident reviewed for misappropriation was free from abuse in the sample of fifteen residents. This failure had the potential for psychosocial impairment from the loss of resident funds by a staff member. Findings include: Review of the facility's reported incident revealed that the former Business Office Manager (FBOM) was alleged to have been taking monies out of the resident trust for personal gain; at which time the BOM was immediately removed from the facility and all access to resident trust was suspended. The report also revealed that the facility reported the incident timely and conducted a thorough investigation identifying thirteen residents that had discrepancies with their trust account. The review also revealed that residents that maintained funds in the resident trust account had not had any issues with receiving money when requested. During an interview on 05/28/25 at 1:41 PM the Regional Director of Operations (RDO) stated in December 2024 an email was sent to corporate office for unauthorized use of facility credit card; the former business office manager (FBOM) was suspected of unauthorized use of the facility credit card. We immediately suspended the FBOM and started an investigation. We also suspended all access to any facility programs (banking, PCC, and intranet). At which time the Regional Business Office Consultant (RBOC) started an audit on the resident trust fund, the facility credit card and petty cash account. The facility notified the police and report completed. The FBOM quit working for the facility once the investigation started. The RDO also stated that a report filed with the Office of Inspector General (OIG) due to missing funds from resident trust accounts. The facility also notified the Social Security Administration (SSI) and notified residents that were identified of resident trust issues. There were residents interviewed about receiving money from their trust and none voiced concerns about receiving money when requested. During an interview on 05/28/25 at 2:30 PM the Registered Nurse Consultant (RNC) stated the FBOM employee record did not indicate any reason for concerns or indications that she would have done that. The RNC also stated that the facility contacted Social Security and they said that they would handle the missing funds from their end. The RNC also stated that the facility stays in contact with the District Attorney's Office for updates on the case. The day of 01/06/25 the FBOM submitted her resignation as soon as she was suspended and notified of the investigation. During an interview on 05/28/25 at 3:25 PM the Regional Business Office Consultant (RBOC) stated the she completed the audit on the resident trust and anything that did not look right she flagged. The RBOC also stated that facility surety bond amount was $50000 at the time and the resident trust was covered by the facility surety bond ensure that no residents went without being able to access their funds. The RBOC also stated that the facility has not denied any resident request for funds from the resident trust. Charges have been filed against the alleged perpetrator by way of the District Attorney's Office. The RBOC also stated that there were not any issues identified with the employee file that would have indicated the allegations. The RBOC also stated that the FBOM was good at hiding the movement of monies and making transactions look legitimate. The RBOC also stated that there has been an updated policy for the resident trust account and now no one person alone can access the resident trust account. During an interview on 05/29/25 at 2:00PM the Administrator stated that the FBOM had a clean background check and was very skilled at making transactions seem legitimate with the banking so that there was no suspicion or questions about the resident trust account arose. The Administrator also stated that there were no complainants voiced by any residents regarding their ability to request and receive funds from their account. There was a policy in place prior to the incident and the corporate went over transactions each month with the now terminated FBOM. Interviews conducted with residents throughout the survey process did not indicated any negative outcome form the FBOM allegedly taking monies from the resident trust. All residents interviewed voiced no concerns or issues with receiving money from their account when requested. Review of the facility's policy titled, Abuse, reviewed 06/15/2024, indicated, This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatment of residents. ln order to do so, the facility has attempted to establish a resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of abuse, neglect, exploitation, misappropriation of property and mistreatment of residents. This will be done by: conducting preemployment screening of employees and pre-admission screening of residents; orienting and training employees on how to deal with stress and difficult situations, and how to recognize and report occurrences of abuse neglect, exploitation, and misappropriation of property . implementing systems to promptly and aggressively investigate all reports and allegations of abuse, neglect, exploitation, misappropriation of property and mistreatment, and making the necessary changes to prevent future occurrences . Review of the facility's policy titled, Resident Trust Fund indicated that All Social Security and Supplemental income for which the facility is payee are deposited directly into the P/F account. A check (net of t/f amt) is written from the Trust Fund Account to the Operating Account for the room & board charges by the controller. Interest is posted monthly based on the ending savings amount by RFMS. All T/p disbursements are the responsibility of the Business Office Manager. l. Petty cash disbursements will be signed by the resident. If a resident is unable to sign, the disbursement will be witnessed by another person (not the BOM). 2. If resident is unable to go to banking, the BOM will go to the resident room with another employee to disburse funds. 3. Any personal needs item that is purchased (per resident and or guardian's request) can be reimbursed with proper receipts via checks. 4. Any resident with funds close to $1,800.00 will be notified not to exceed the Medicaid threshold of $2000.00 Any other procedures are to be followed by guidelines of Social Security Administration. A review of the current facility policy that was implemented 01/2025 titled Facility Resident Trust Disbursement of Funds Procedure indicated, It is the practice of this facility to ensure a proper documentation and accountability of the use of Resident Trust Funds. This procedure is to assist residents with management of their funds and to pay for expenses while in a nursing facility. To establish internal controls to protect against misappropriation of such funds and maintain an accurate accounting of the funds . Facility must act as a trustee of the resident's funds and hold, safeguard, manage, and account for all transactions completed . Funds cannot be disbursed to anyone without permission, in writing, from the resident or resident's assigned representative . The Business Office Manager, or his,/her designee will enter the withdrawal transactions in RFMS for each resident with the properly provided documentation as mentioned in Section 2. Employee entering the withdrawals as per Section 3.a. is Not to approve the payment and / or print the check for reimbursement. Payment approval and check issuance will be done by the facility Administrator or his, /her designee once all proper documentation for the fund's disbursement is provided. All such documentation is to be properly filed and stored on a monthly basis as designated by the Business Office Manager and the Administrator in a properly secured location for the amount of time as deemed applicable by law.
Nov 2024 8 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. R299 was admitted to the facility on [DATE] with diagnoses that included spina bifida and paraplegia. R299's Care Plan, dated...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. R299 was admitted to the facility on [DATE] with diagnoses that included spina bifida and paraplegia. R299's Care Plan, dated [DATE] revealed a focus area related to the resident smoking. A goal was that the resident would not suffer injury from unsafe smoking/vaping practices. Interventions included helping to and from the designated smoking area. R299's medical record did not contain any smoking assessments since their admission or readmission to the facility. R299's MDS, dated [DATE] revealed R299 had a BIMS score of 14 out of 15, which indicated the resident was cognitively intact. During an observation on [DATE] at 5:10 PM, 2 Surveyors, who were in the conference room on the south side of the building, approximately 100 feet from the south door, heard someone banging and yelling at the south door of the building. This door led to the designated resident smoking area, and the door was locked. R299 was the resident banging on the door and yelling. Surveyors noted that the door swung outward towards the smoking area. R299 was seated in his wheelchair with his legs extended out on the pedals. In order for R299 to re-enter the building independently, he would have to put the code in to unlock the door, and then try to re-position his wheelchair so that he could open the door before the code expired. At 5:25 PM, R299 was noted to still outside of the south door and was banging and yelling to come in. Surveyors summoned the Activity Coordinator to come and help him in the building. She went and opened the door at 5:35 pm. R299 had to be instructed to move out of the way as the Activity Coordinator was unable to open the door. The Activity Coordinator brought R299 inside the building at 5:36 pm. He had a blanket around his shoulders. R299 had been attempting to re-enter the building for 26 minutes. Per weather.com, it was 50 degrees outside at 5:36 PM. During an interview on [DATE] at 5:38 PM, R299 was asked if someone had helped him get outside to the smoking area. R299 did not respond to the question. During an interview on [DATE] at 6:00 PM, CNA M (Certified Nursing Assistant) stated he had helped R299 out at 5:24 PM, and someone had brought R299 in at 5:38 pm. CNA M was informed of the surveyors' observations. CNA M maintained his statement that he took R299 out at 5:24 PM. During an observation on [DATE] at 11:00 AM, R299 was outside of the door that led to the smoking area. He was unable to get back in and was observed knocking on the door. A staff member assisted him in getting back into the building. He again had to move away from the door for the staff to help him in the building. He had a blanket draped around his shoulders. R299 was speaking in a loud voice and swearing at the staff. The temperature was 55 degrees Fahrenheit (F), and the wind speed was 11 MPH with gusts to 20 MPH from the WSW per weather.com. The wind chill temperature was noted to be 46 degrees. During an interview on [DATE] at 1:25 PM, DON B confirmed R299 should have been monitored and asked how long he wanted to stay outside. She confirmed he was unable to go out and come back into the building without assistance. Failure to ensure residents were provided needed supervision while smoking or vaping created a reasonable likelihood for serious harm, thus leading to a finding of immediate jeopardy. The jeopardy was removed on [DATE] when the facility completed the following. 1. The facility updated their policy and procedure to address safety in using e-cigarettes including their use only in designated smoking areas. 2. Assessments were reviewed and updated for all residents known to smoke/vape. 3. Based on the findings of the assessments, care plans were reviewed and updated for all residents known to smoke/vape. Appropriate interventions were put into place to ensure resident safety. 4. All staff were trained on the updated policy and procedure and location of the smoking area prior to beginning their next scheduled shift. The deficient practice continues at a scope/severity of G (actual harm/isolated) for R199 related to transfer and at severity level 2 (potential for more than minimal harm) for the following examples also related to smoking/vaping. 4. During an observation on [DATE] at 9:45 AM, when the survey team arrived at the facility, a plastic outdoor cigarette disposal container was found in the parking lot, approximately 15 feet from the south door of the building. No fire extinguishers, smoking aprons, or fire-proof containers were available. There was no staff supervision. There were signs on the building by the door that read, No Smoking within fifteen feet of the building. Further observations on [DATE] at 1:10 PM, 3:17 PM, 5:10 PM, and 9:15 PM, revealed residents exiting the south door without supervision. The residents would stand by the door and smoke, and others would go out to the cigarette disposal container in the parking lot. R3, R36, R299, R38, R34, and R18 were observed smoking in this area. 5. R14 was readmitted to the facility on [DATE] with diagnoses including diabetes mellitus with diabetic neuropathy, cerebral infarction due to unspecified occlusion or stenosis of basilar artery, and peripheral vascular disease (PVD). Review of R14's facility provided Smoking Evaluation (Comprehensive), dated [DATE], indicated, .R14 alert, oriented .exhibits safe smoking/vaping awareness .e-cigarette/vape .disposable .use a wheelchair .able to move about or remove lit material if it falls on them: yes, does the resident exhibit adequate fine motor skills to safely hold a lighted cigarette? Yes .Is resident free of smoking/e-cigarette/vaping related incidents? Yes .Planning and Interventions .Intervention: The resident can smoke unsupervised . Further review revealed no evidence of another quarterly smoking assessment completed after this assessment in [DATE]. Review of R14's clinical record and facility provided documents revealed no further smoking evaluations for the resident. During an observation and interview on [DATE] at 7:39 PM, R14 stated that they vaped outside; however, a rechargeable e-cigarette was observed on her bed. During an interview on [DATE] at 4:55 PM, DON B confirmed that R14's quarterly smoking assessment was late and should have been completed in [DATE]. During an interview on [DATE] at 8:50 AM, NHA A stated that vaping had not been a concern at the facility, but since the summer of 2024, there had been an increase in vaping at the facility. NHA A stated that this had always been a smoking building, and vaping was a new concern due to the younger population that the facility was admitting. 6. R37 was admitted on [DATE] with diagnoses that included chronic lymphocytic leukemia, chronic pain syndrome, adult failure to thrive, muscle spasm, and bipolar disorder. R37 had a Smoking Evaluation completed on [DATE] and [DATE]. The evaluations showed he was alert and oriented, had clear speech, and he used a disposable vaping device. The resident had been free of smoking/e-cigarette/vaping related incidents. Smoking Evaluations had not been completed for the first and second quarters of 2024. A smoking evaluation had not been completed until [DATE], after the beginning of the survey. R37's quarterly MDS, dated [DATE] revealed R37 had a BIMS score of 14 out of 15, which indicated the resident was cognitively intact. During an observation and interview on [DATE] at 3:39 PM, R37 was observed in his room. R37 stated he uses a vaping device and kept it in his room with him. He stated he was instructed by NHA A that he should vape in his room rather than outside, as it would be easier for him due to his muscle spasms. He stated he usually only got out of bed in the afternoon. His vaping device was not in sight during the observation. During an interview on [DATE] at 8:30 PM, R37 stated his vaping device was rechargeable and could be disposed of when the nicotine liquid was gone. He stated staff did not supervise him when he used the vaping device, and he had no incidents from using the vaping device in his room. 7. R34 was admitted to the facility on [DATE] with diagnoses of chronic obstructive pulmonary disease, anxiety, and post-traumatic stress disorder (PTSD). Smoking Evaluations had been completed for R34 on [DATE], [DATE], and [DATE]. There was no documented evidence of a smoking evaluation for the fourth quarter of 2023 or the second quarter of 2024. It was revealed it had been greater than three months since the last smoking evaluation was completed for R34. R34's Care Plan, revised [DATE] and located under the Care Plan tab of the EMR revealed a focus of R34 being a smoker. It was recorded that the resident was independent with smoking and could smoke independently. During observations on [DATE], [DATE], [DATE], and [DATE], R34 was observed to go outside independently to smoke. He was observed to smoke independently, without supervision. 8. R32 was admitted to the facility on [DATE] with diagnoses that included anxiety and depression. Review of R32's Smoking Assessments, revealed only one smoking assessment, dated [DATE], had been completed for the resident. Review of R32's Care Plan, revealed a smoking focus had not been added to the resident's care plan until [DATE], even though they were admitted on [DATE]. The care plan interventions included instructing the resident about smoking/vaping risks and hazards and about smoking cessation aids that were available, the facility's policy on smoking/vaping, and to notify the charge nurse immediately if it was suspected the resident had violated the facility smoking policy. It was recorded that the resident could smoke unsupervised. R32 was observed smoking on [DATE] at 4:00 PM in the smoking area. 14. R43 was admitted to the facility on [DATE] with diagnoses that included syncope and nicotine dependence. R43's quarterly MDS, dated [DATE] revealed R43 had a BIMS score of 15 out of 15, which indicated the resident was cognitively intact. Per the MDS, the resident was independent for all activities of daily living. Review of R43's Care Plan, dated [DATE] revealed, The resident is a smoker. The Care Plan revealed a goal of Resident will not suffer injury from smoking/vaping practices through the review date. Interventions included instructing the resident about smoking and the facility policy. Interventions included, .The resident is able to manage his own smoking materials and smoke unsupervised . Review of R43's Smoking Evaluation, located in the EMR under the Focus tab and dated [DATE], 12 days after admission, revealed R43 did not require supervision for smoking. There was no evidence an evaluation had been completed since that time. On [DATE], during the survey, a Smoking Evaluation was completed for R43 which indicated R43 did not require supervision for smoking. 15. R36 was admitted to the facility on [DATE] with diagnoses that included alcoholic cirrhosis of liver with ascites. Review of R36's Smoking Evaluation, dated [DATE], revealed R36 did not require supervision for smoking. This was the only Smoking Evaluation located in R36's EMR. R36's annual MDS, dated [DATE] revealed R36 had a BIMS score of 15 out of 15, which indicated the resident was cognitively intact. Per the MDS, the resident was independent for all activities of daily living. Review of R36's Care Plan located in the EMR under the Care Plan tab, revealed no care plan related to smoking had been developed for the resident until [DATE], after the beginning of the survey. TRANSFERS R199 was admitted to the facility on [DATE] with diagnoses of hemiplegia and hemiparesis following cerebral infarction and vascular dementia. R199's quarterly MDS, dated [DATE] indicated R199 had a BIMS of 13 out of 15, which indicated the resident was cognitively intact. The MDS recorded the resident was dependent on staff for all activities of daily living (ADLs). R199's Care Plan, dated [DATE], indicated, .Transfer: The resident requires Hoyer (mechanical) lift with assist of 2 staff . Review of an investigative file for R199 revealed: A hospital Progress Note, dated [DATE], recorded, .Closed fracture of left distal femur Date Noted: [DATE] Assessment: Patient was accidentally dropped from Hoyer (Mechanical) lift when she suffered subsequent left distal femur fracture .Oblique fracture of proximal right femoral shaft . A document detailing a phone interview with CNA K, dated [DATE], stated, I had a normal regular day [sic] [DATE] nothing happened out of the ordinary. I washed R199 up at 10:30 AM and then proceeded to transfer her with a full body sling. I transferred her by myself. The resident never fell. I took her to the day room. She ate lunch that I fed her about 1:30 PM. She asked me to lay her down. I took her to her room and laid her down by myself. An undated interview with LPN L recorded, [R199] was stating she was dropped by a black CNA. At that time R199 did not state from [Mechanical Lift]. I assessed ROM (range of motion) but could not complete, c/o (complaints of) pain with movement. Could not visualize any swelling or bruising. MD (Medical Doctor) updated STAT [immediate] Xray ordered. Res (resident) refused Tylenol when asked. Administrator updated immediately. Xray was completed STAT which was within four hours and as soon as results popped up Res sent to ER (emergency room) and MD, POA (power of attorney) updated, POA did not answer. POA called again with no answer. POA called back and info provided. An investigation summary recorded, R199 sustained fractures of bilateral lower extremities that were discovered on [DATE] when she complained of acute left lower extremity pain. R199 is a . female with h/o (history of) CVA (cerebrovascular accident) with right sided hemiplegia, vascular dementia, epilepsy and osteoarthritis. She has a BIMs of 7 with a legal guardian .She has lived at (facility name) since [DATE]. She has been non-weight bearing since prior to her admission. She has not sustained any previous falls while a resident in this facility. R199 reports that she was dropped onto the floor during a full mechanical transfer. There was no reported fall or incident on [DATE] or any day previous to this. Her roommate has provided varying statements that include R199 herself attempting to stand then collapsing and R199 being dropped from the lift during a transfer. Staff interviews have resulted in no conclusive evidence of what event actually occurred. Based on the nature and severity of R199's injuries it is reasonable to assume that something happened during the day shift of [DATE] as the soft tissue swelling and abrupt pain onset are indicative of an acute injury. The nursing assistant who worked with R199 on [DATE] during the day shift was deceptive and dishonest during interviews. She did admit to completing a full mechanical lift without a second person present, violating our resident handling policy .Given R199's history of osteoporosis with previous fractures and hardware infection in left hip and long-standing history of non-weight bearing she was at high risk for fractures involving minimal trauma .The facility took action to identify any other residents who had the potential to be affected by this practice. There is no evidence that any other residents have had injuries as result of this deficient practice. Policies and procedures were reviewed. Education was initiated. Audits of full mechanical lifts have been initiated. The results of this investigation and the subsequent action plan will be reviewed at QAPI (Quality Assurance Performance Improvement). On [DATE] at 2:39 PM, an attempt to contact CNA K was made, and a message was left with no return phone call by the end of the survey. During an interview on [DATE] at 11:47 PM, CMT C stated she was in R199's room the day before the incident and watched CNA K transfer R199 by herself. She stated she did not help CNA K with the transfer. She stated she thought she did not need to assist with the transfer if she was in the room. CMT C stated she received mechanical lift transfer training after the incident. During an interview on [DATE] at 6:53 PM, DON B stated after the incident they started mechanical lift training immediately. DON B stated she could not confirm 100% of their staff were trained after the event. DON B stated, We were very specific during the training and told staff if you do not follow the resident's care plan or the facility policy during cares, that would be considered neglect. The facility was asked to provide the facility's mechanical lift policy and procedure 3 times. It was not provided before the end of the survey. 9. R22 was admitted on [DATE] with diagnoses including hemiplegia and hemiparesis, multiple sclerosis, and cerebral infarction. R22's Smoking Assessment, was last completed [DATE]. The most recent assessment was not completed timely. Review of R22's annual MDS, dated [DATE], revealed a BIMS score of 15 out of 15 which indicated no cognitive impairment. R22's Care Plan, last revised [DATE], documented that the resident is a smoker/vaper. The interventions identified the resident as a safe vaper and instructed the resident about the facility policy on smoking/vaping, the locations, times, and safety concerns. During an interview on [DATE] at 7:12 PM, R22 stated that she vaped in her room when she had the money to have staff purchase a vape device for her. She stated she has not had one for a while, since she has not had the money to purchase one. 10. R31 was admitted on [DATE] with diagnoses including diabetes mellitus two, venous insufficiency, and epilepsy. Review of R31's Smoking Quarterly Review, revealed the last assessment was completed [DATE]. R31 was assessed as a safe smoker. The most recent quarterly smoking assessment was not completed timely. Review of R31's quarterly MDS, dated [DATE], revealed a BIMS score of 15 out of 15 which indicated no cognitive impairment. Review of R31's Care Plan, documented that the resident is a smoker. The interventions indicated the resident could smoke unsupervised. A new intervention, initiated [DATE] during the survey, stated to conduct a smoking safety assessment as necessary and to provide appropriate smoking management in accordance with the assessment. 11. R150 was admitted to the facility on [DATE] with diagnoses including diabetes mellitus two, peripheral vascular disease, and hypertension. She was assessed as alert upon admission. R150's Smoking Evaluation, was completed [DATE]. R150 was assessed as a smoker, but not identified as safe or unsafe. Review of R150's Care Plan, was initiated on [DATE] as demonstrates compliance with safe smoking regulations. A baseline care plan was not developed timely. 12. R38 was admitted to the facility on [DATE] with diagnoses including chronic obstructive pulmonary disease, hypokalemia, and adult failure to thrive. R38's Care Plan, initiated [DATE], documented that the resident is a smoker. The interventions indicated the resident could smoke unsupervised, to instruct the resident about the facility policy on smoking/vaping locations, times, and safety concerns. The care plan did not identify the resident was a safe smoker until [DATE]. R38's Smoking Quarterly Review the last assessment was completed [DATE]. R38 was assessed as a safe smoker. The most recent quarterly smoking assessment was not completed timely. A delayed smoking assessment was completed [DATE] during the survey. Review of R38's quarterly MDS, dated [DATE], revealed a BIMS score of 15 out of 15 which indicated no cognitive impairment. 13. R149 was admitted to the facility on [DATE] with diagnoses including severe protein-calorie malnutrition, hypertension, and epilepsy. R149's Care Plan, initiated [DATE], documented that the resident is a smoker. The interventions documented to conduct a smoking safety assessment as necessary and to provide appropriate smoking management in accordance with the assessment. It did not document if the resident was a safe or unsafe smoker. R149's Smoking Assessment, revealed the first assessment was completed [DATE]. R149's admission MDS, dated [DATE], revealed a BIMS score of 15 out of 15 which indicated no cognitive impairment. Based on observations, interviews, and record review, the facility did not ensure that 13 of 13 residents reviewed for smoking and/or vaping (R2, R3, R299, R36, R299, R14, R37, R34, R31, R32, R22, R31, R150, R38, R149, R43, and R36) and one resident reviewed for transfers (R199) were provided with an environment that was free of accident hazards and/or provided with appropriate supervision. R2 was allowed to vape (use an electronic cigarette) while using oxygen in her room instead of being restricted to designated smoking areas away from oxygen. In addition, the facility allowed charging of the e-cigarette in the resident's room. R3 is severely cognitively impaired. R3 was allowed to smoke without supervision and was allowed to smoke outside of the designated area. There was no safety equipment in the area where R3 was observed smoking. R299 smokes unsupervised. When R299 goes outside, R299 is unable to re-enter the building independently; he must wait for staff to come and let him back inside. Facility failure to ensure residents were provided with appropriate supervision and safety devices while smoking or vaping created a finding of immediate jeopardy that began on [DATE]. NHA A (Nursing Home Administrator), DON B (Director of Nursing), Regional Director of Operations, and Regional Clinical Consultant were notified of the finding on [DATE] at 12:49 PM. The immediate jeopardy was removed on [DATE], however the deficient practice continues at a scope/severity of G (actual harm/isolated) for R199 who was transferred in a Hoyer lift without a second person assisting in the transfer, resulting in a right and left proximal femoral fracture and at severity level 2 (potential for more than minimal harm) for the following examples related to smoking/vaping. R36, R299, R38, R34, and R18 smoke unsupervised and did not smoke in a designated smoking area. The area where the residents smoked did not have safety equipment (aprons, fire extinguisher, and/or fire blanket). Theses failures had the potential to cause serious adverse outcomes including serious injury, serious harm, serious impairment, up to and including death. R299 and R150 did not have an initial smoking assessment completed. R2, R3, R43, R31, R36, R38, R22, R14, R32, and R34 did not have quarterly smoking assessments completed. R150, R38, R2, and R22 did not have care plans developed related to smoking/vaping. R199 was to be transferred using a full body (Hoyer) lift and 2 staff assistance. On [DATE], CNA K (Certified Nursing Assistant) transferred R199 without a second staff person assisting. R199 fell and sustained a right and left proximal femoral fracture. Findings include: SMOKING/VAPING Review of the facility's policy titled, Vaping Safety Policy and Procedure, and dated [DATE], indicated, .To provide a safe and healthy living environment with respect for the health and well-being needs of each resident, staff member and visitor. It is also the objective of this policy to communicate to each resident that they are responsible for following each rule and on-going compliance with this policy. Procedures: 1. Vaping is allowed in facility. 2. A smoking/vaping safety assessment will be completed to determine the level of assistance and supervision needed during vaping, the ability to carry and store vaping materials, in her/his own room. The plan of care shall reflect the results of this assessment. The assessment will be completed upon admission, quarterly and with significant change . Review of the facility's policy titled, Smoking Guidelines, dated 11/2023, indicated, .1. Prior to, or upon admission, residents who smoke shall be informed about any limitations on smoking, including designated smoking areas and the extent to which the facility can accommodate their smoking preferences. 2. Smoking restrictions shall be strictly enforced in all nonsmoking areas . According to Public Safety Network (Agency for Healthcare Quality and Research), .the use of any ignition source in the presence of oxygen is potentially hazardous. This issue was addressed specifically by the British Compressed Gases Association, which stated, Electronic cigarettes are . a potential ignition source and, in the context of oxygen-rich environments, have the same fire risks as traditional cigarettes.(11) This opinion was supported by the Electronic Cigarettes Industry Trade Association, which agreed that in the context of oxygen use, it would be appropriate to describe electronic cigarette use as similarly hazardous to smoking.(11) Furthermore they suggest that if a patient needs oxygen, a nonheated source of nicotine such as NRT be considered . https://psnet.ahrq.gov/web-mm/e-cigarette-explosion-patient-room 1. R2 was readmitted to the facility on [DATE] with diagnoses that included chronic respiratory failure. R2's Smoking Evaluation, dated [DATE] and provided by the facility, indicated, R2 is alert, exhibits safe smoking/vaping awareness .e-cigarette/vape .preferred type: disposable .Oxygen Usage: Is the resident able to remove all oxygen equipment before entering designated smoking areas? Not applicable. Review of R2's clinical record and facility provided documents revealed no further smoking evaluations for the resident. Review of R2's Physician Order, dated [DATE] and located under the Orders tab of the EMR, indicated, .Oxygen (two-four) liters/minute as needed PRN (as needed) for hypoxia . R2's quarterly 'Minimum Data Set (MDS) dated [DATE], indicated R2 had a Brief Interview for Mental Status (BIMS) score of 15 out of 15, which indicated R2 was cognitively intact. R2's Care Plan, revised [DATE] indicated, .The resident is a smoker/vapes .Interventions: Assist with transportation to/from smoking area, Instruct resident about smoking/vaping risks and hazards and about smoking cessation aids that are available; Monitor oral hygiene; Notify charge nurse immediately if it is suspected resident has violated facility smoking policy; and The resident can vape unsupervised. There was no documented evidence that the resident's care plan had been revised to include oxygen usage and vaping in her room. During observations on [DATE] at 11:00 AM, 5:00 PM, and 5:45 PM, a No smoking, oxygen in use sign was noted on the resident's door in the right upper corner. R2 was noted to have oxygen being administered via nasal cannula. During an interview on [DATE] at 5:45 PM, R2 stated that she vaped in her bedroom several times a day while wearing oxygen. R2 stated that she kept her e-cigarette in her room. During the interview, the surveyor observed R2 bring her white e-cigarette from under the covers in her left hand while she had oxygen going via nasal cannula. R2 stated that she had never had any burn incidents, and she had been vaping for the past two years. During an interview on [DATE] at 7:39 PM, R2 stated that the e-cigarette was rechargeable, and she charged it with her phone cord. E-cigarettes contain a heating element. Any heat source can cause oxygen to ignite, placing the resident at risk for burns. During an interview on [DATE] at 8:24 PM, DON B (Director of Nursing) stated it was the resident's right to vape in her room because it was important to maintain a homelike environment. During the interview, the surveyor and DON B observed R2 lying in bed, wearing her oxygen nasal cannula. R2 confirmed that she was receiving oxygen. DON B asked R2 if she wore her oxygen while she vaped, and R2 stated, Yes. During an interview on [DATE] at 8:35 PM, DON B stated she educated R2 about vaping with oxygen. DON B stated that she told R2 that she would need to have blood oxygen level taken after her oxygen was removed, and if they determined it was within normal limits, she could proceed with vaping. During an interview on [DATE] at 10:30 AM, DON B stated that R2 did not have oxygen anymore, and her blood oxygen levels were monitored every two hours to make sure they maintained normal levels. DON B stated R2 was allowed to continue to vape in her room and keep her own e-cigarette. DON B stated that if R2 needed her oxygen, then R2 would give her e-cigarette to staff. R2's Care Plan, located under the Care Plan tab of the EMR, revealed no documented evidence R2's care plan was revised to include vaping and oxygen usage. The DON confirmed the care plan had not been revised. During the interview on [DATE] at 11:55 AM, the DON stated that the smoking evaluation should be completed quarterly. She confirmed that there were no aprons, fire blankets, and/or fire extinguishers in the smoking area. The DON stated the electronic medical record was set up so that if you answered a question on the smoking evaluation, then the option for a smoking apron will come up, but the system would not allow a person to further elaborate. The DON stated that there was a fire extinguisher in the front of the building/reception area. During an observation on [DATE] at 12:00 PM, R2 was observed in her room with her vape; however, there was no oxygen in her room. 2. R3 was re-admitted to the facility on [DATE] with diagnoses that included dementia. R3's Smoking Quarterly Review, dated [DATE] and provided by the facility, indicated, .No change to comprehensive smoking evaluation. Quarterly Planning and Interventions .instruct resident about the facility policy on smoking: locations, times, safety concerns .The resident can smoke unsupervised . Review of R2's clinical record and facility provided documents revealed no further smoking evaluations for the resident. Review of R3's quarterly MDS, dated [DATE] indicated R3 had a BIMS score of four out of 15, which indicated R3 was severely cognitively impaired. During an observation on [DATE] at 10:15 AM, R3 was observed sitting on the bench on the front porch. There was a sign posted in front of him that read, This is Not a Designated Smoking Area. R3's four-wheeled walker was positioned in front of him, and there were no staff members present. R3 was smoking a cigarette that had only one-half inch left to the filter line. Another cigarette, with approximately three quarters inch left, was under his left thigh. R3 removed the cigarette under his left thigh. Surveyor observed that the cigarette had been lit at some point. No burn marks were observed on R3's pants. The unlit cigarette fell to the ground in front of R3 while he still had the lit cigarette in his hand. R3 bent down to get the unlit cigarette, and the lit cigarette was observed to be close to R3's face. R3 placed the unlit cigarette in the storage seat of his walker and continued to smoke the lit cigarette which was close to the filter area. R3 was not wearing a smoking apron. There was no fire blanket, no fire extinguisher,
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0554 (Tag F0554)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, the facility failed to ensure 1 of 1 resident (R3) reviewed for self-administrat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, the facility failed to ensure 1 of 1 resident (R3) reviewed for self-administration of medications out of a total sample of 31 had been assessed for self-administration of medications, had a physician's order for the self-administrator, and had care plan interventions identified and implemented related to self-administration of medications. Failure to assess and care plan residents for self-administration of medications increases the potential of medication errors for residents. Findings include: Review of the facility's policy titled, Self-Administration of Medications, revised January 2018, indicated, .In order to maintain the resident's high level of independence, residents who desire to self-administer medications are permitted to do so if the facility's interdisciplinary team has determined that the practice would be safe for the residents and other residents of the facility and there is a prescriber's order to self-administer. Procedures: A. If the resident desires to self-administer medications, an assessment is conducted by the interdisciplinary team of the resident's cognitive (including orientation to time), physical, and visual ability to carry out this responsibility during the care planning process .C. For those residents who self-administer, the interdisciplinary team verifies the resident's ability to self-administer medications by means of a skill assessment conducted on a quarterly basis or when there is a significant change in condition .D. The results of the interdisciplinary team assessment of resident skills and of the determination regarding bedside storage are recorded in the resident's medical record, on the care plan. For each medication authorized for self-administration, the label contains a notation that it may be self-administered . R3 was admitted to the facility on [DATE] with a diagnosis of dementia. R3's quarterly Minimum Data Set (MDS), dated [DATE] indicated the facility assessed the resident to have a Brief Interview for Mental Status (BIMS) score of 4 out of 15, which indicated the resident was severely cognitively impaired. R3's Physician Orders, dated November 2024 included the following: ~Aspirin 81 milligrams (mg) give one tablet by mouth (PO) daily, ~Calcium antacid tablet chewable 500 mg give one tablet PO daily, ~Vitamin B-12 oral tablet extended release 1000 micrograms (mcg) PO daily, ~Vitamin D-3 oral tablet 50 mcg PO daily. Review of R3' medical record found no evidence of a physician's order for self-administration of medication; no facility assessment for self administration of medications and no care plan for self-administration of medications. During the initial tour on 11/16/24 at 11:15 AM, a clear medication cup containing one small round yellow pill with the number 5 imprinted on it, two white round pills, two small round pink pills, and one medium sized round light orange pill was noted on R3's overbed table. R3 stated he was unsure where the medications were from or who gave him the medication. During an observation and interview on 11/16/24 at 11:25 AM, CMT C (Certified Medication Tech) confirmed that she gave R3 the medications, and that the medications were still on R3's overbed table. CMT C was unable to identify the medication. During the interview, R3 took the medications. During an interview on 11/16/24 at 12:10 PM, DON B (the Director of Nursing) confirmed that medications should not be left at a resident's bedside unless the resident could self-administer their own medications. DON-B confirmed R3 could not self-administer his own medications.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure that 1 of 1 resident (R100) reviewed for sup...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure that 1 of 1 resident (R100) reviewed for suprapubic catheters was provided with appropriate care. The facility did not have an indication for the catheter and failed to ensure there were physician orders for catheter care. In addition, the facility failed to ensure that R100's care plan included the appropriate type of catheter, and that the catheter had a privacy bag. Findings include: R100 was admitted to the facility on [DATE]. R100's hospital Medicine admission History and Physical, dated 11/08/24, included a history of .cystocele (prolapsed bladder) repair .suprapubic catheter, 09/23 . Review of hospital Patient Discharge Summary, dated 11/14/24 indicated, .Presenting for multiple days of progressive altered mental status per patient and family. Initial workup in the emergency department showed .a urinalysis concerning for possible UTI (Urinary Tract Infection) (patient does have a suprapubic catheter) .Urine culture 11/08/24 .candida (a yeast that normally lives in small amounts on the skin, in the mouth, and in the belly), Escherichia coli . R100's Physician Orders, did not contain orders for catheter care. R100's Care Plan, located under the Care Plan tab in the EMR, revised 11/15/24, indicated, .The resident has urinary catheter .Interventions: Catheter: The resident has a Foley catheter. Position catheter bag and tubing below the level of the bladder . There was no documented evidence of catheter care as an intervention. During an observation and interview on 11/16/24 at 11:45 AM, R100 was observed R100 in her wheelchair in her room. Her catheter bag, which had no privacy cover, was facing the door to the hallway. During the interview, R100 was not able to indicate why she had a suprapubic catheter. During observations on 11/17/24 at 10:30 AM and 1:00 PM, R100 was observed sitting up in her wheelchair with the catheter bag in her hands, facing the doorway. There was no privacy cover on the catheter bag. During an interview on 11/18/24 at 7:25 PM, the Director of Nursing (DON) confirmed that when a resident had a catheter, there should be physician orders for catheter care, an indication for the use of the catheter, the resident's care plan should include the appropriate catheter type, and the catheter bag should have a privacy cover. The DON confirmed that R100 did not have an indication for the use of the suprapubic catheter, no physician orders for routine catheter care, and her care plan did not include the appropriate catheter type. At 7:35 PM, the DON confirmed that R100 now had a privacy cover for her catheter bag.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0697 (Tag F0697)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure that 2 of 4 residents (R42 and R149) reviewe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure that 2 of 4 residents (R42 and R149) reviewed for pain management out of a total sample of 31 received pain medications consistent with professional standards of practice, the comprehensive person-centered care plan, and the residents' goals and preferences. R42 rated pain at a 6.5 out of 10 and stated that anything over 4 was unacceptable for them. Nursing staff were alerted to R42's request for pain medication at 3:38 PM. R42 did not receive pain medication until 4:15 PM. During that time, R42 verbalized she had pain, and was observed to be moaning and rocking. R149 was experiencing pain rated at an 8 or 9 out of 10. R149 had requested pain medication and it took nursing staff over an hour to respond with the medication. When staff responded with the medication, R149's pain rating had increased to 10 out of 10. Findings include: Review of the facility's policy titled, Management of Pain, dated 10/12/22, indicated, .The purpose of this policy is to accomplish .an effective pain management program, providing our residents the means to receive necessary comfort, exercise greater independence, and enhanced dignity and life involvement .Promptly and accurately assessing and diagnosing pain. Monitoring treatment efficacy and side effects .An immediate care plan will be initiated upon admission for any residents with orders for pain management .Document interventions and responses in the medical record as appropriate (i.e. medication administration record, treatment record, nursing progress notes, etc.) and/or on the pain flow sheet . 1. R42 was admitted to the facility on [DATE] with diagnoses including peripheral vascular disease, bacteremia, amputation of 2 left toes, and a wound vacuum to a surgical wound on the left lateral leg. R42's admission MDS (Minimum Data Set) assessment dated [DATE] indicated R42 had a BIMS (Brief Interview for Mental Status) score of 15 out of 15, which indicated the resident was cognitively intact. It was recorded that the resident received an opioid medication. R42's Physician Orders, dated 10/29/24, revealed R42 was to receive Oxycodone HCl (hydrochloride) Oral Tablet 5 mg, 1 tablet by mouth every 8 hours as needed for pain management. R42's Care Plan last revised 10/31/24, revealed R42 had complained of pain related to surgical wounds, amputation of two left toes, and a vascular graft infection. Interventions included administering medications for pain as ordered, to monitor/record pain characteristics, and to monitor/record/report to nurse resident complaints of pain or requests for pain treatment. R42's MAR (Medication Administration Record) indicated that R42 received oxycodone last on 11/15/24 at 3:35 PM for a pain level of 8. On 11/16/24 from 3:38 PM through 4:11 PM, Surveyor conducted a continuous observation and interviewed R42. At 3:38 PM, R42 stated she had asked a staff member for pain medication 5 minutes ago. She stated that the staff member had told her she would go tell the nurse. R42 stated that her current pain was a 6.5 out of 10 (with 0 being no pain and 10 being the worst pain experienced). R42 confirmed that any pain above a 4 was too much for her. She stated she would wait for the nurse. The resident was visibly moaning, rocking, and expressing she had pain in the left leg wound vacuum location. During this same time, Surveyor was also able to observe LPN H (Licensed Practical Nurse). From 3:40 PM until 4:00 PM LPN H was at nurses' station and speaking with coworkers. At 4:00 PM, R42 told Surveyor that no one had brought her pain medication. At 4:00 PM, LPN H was observed at her medication cart, pushing it down the 400 hall. LPN H stopped at 2 other resident rooms and administered medications to those 2 residents. At 4:11 PM, LPN H was observed placing the medication cart near R42's room. LPN H entered R42's and asked the resident about her pain level. R42 stated her pain was a 6.5 out of 10. LPN H exited the resident's room and stated to the Surveyor R42 was receiving an as needed pain medication. LPN H confirmed that she was notified earlier that R42 was in pain and needed medication. LPN H stated she had been busy getting medication counted and prepared. Review of R42's MAR, had received her dose of Oxycodone HCl on 11/16/24 at 4:15 PM. LPN H documented R42's pain was 5 out of 10 even though R42 had reported it to be 6.5 out of 10. Review of the MAR found that timing was not an issue as this was the first time R42 had received pain medication since 11/15/24 at 3:35 PM. During an interview on 11/19/24 at 2:45 PM, DON B (Director of Nursing) stated that if a resident had expressed pain, she expected the nurse to not delay in providing the medication. She confirmed that if a resident stated her pain was at a 6, the nurse needed to take care of it right away. She stated it was not acceptable to delay and was not aware that LPN H had documented an incorrect pain level. DON B was aware R42 had ongoing concerns with pain due to her leg wound. During an interview on 11/19/24 at 4:27 PM, CMT I (Certified Medication Technician) stated she was familiar with R42. She stated that if a resident or staff member tells her that a resident is having pain, she will go get the nurse to get pain medication if it is not available on the medication cart. She stated that she was aware that R42 had pain and could let staff know when they needed pain medication. CMT I said it was important to give residents their pain medication as soon as they were made aware. LPN H was not available for additional interviews. 2. R149 was admitted to the facility on [DATE] with diagnoses including wound vacuum to abdominal surgical wound. R149's MDS, dated [DATE] indicated R149 had a BIMS score of 15 out of 15, which indicated the resident was cognitively intact. R149's Care Plan, last revised 11/13/24, revealed that the resident was at risk for pain related to a surgical wound. The interventions identified included administering pain medications as ordered, to monitor/record/report to the nurse the resident's complaints of pain or requests for pain treatment, and to monitor/record pain characteristics. R149's Physician Orders dated 11/12/24, indicated R149 was to receive oxycodone HCl, Oral Tablet 10 milligrams (mg), 1 tablet by mouth every four hours as needed for pain. During an interview on 11/16/24 at 5:19 PM, R149 stated that she currently had an abdominal wound vacuum for the healing of a surgical wound. She stated that when she asked for pain medication, the staff would sometimes not return for 30 minutes or longer. R149 stated staff just don't come back. She stated that her pain was often 8 or 9 out of 10, and she needed pain medication. During an interview on 11/18/24 at 1:45 PM, R149 stated she had requested a pain pill an hour ago from RN J, but RN J had not returned. R149's MAR indicated the last time R149 had Oxycodone HCl on 11/18/24 at 8:18 AM, more than 5 hours earlier. R149's order is for 1 tablet every four hours as needed. It was recorded that the resident's pain had been at 9 out of 10 and the medication had been effective. During an interview 11/18/24 at 2:03 PM, RN E stated that RN J had gone to the secure memory unit to provide one-on-one supervision for a resident. RN E stated that RN J was not currently providing medication administration from her medication cart. RN E reviewed the medication administration for R149 and confirmed that the resident had not received a pain pill since approximately 8:30 AM. RN E stated she would go speak with the resident. RN E stated that although RN J was the nurse providing medication for the 4 hall, staff had to take turns monitoring a specific resident on the secured unit for approximately an hour. R149's MAR revealed RN E administered a dose of Oxycodone HCl on 11/18/24 at 2:06 PM, nearly 2 hours after R149 had requested pain medication. It was recorded that the resident had rated her pain at 10 out of 10, which is higher than the original rating of 9, and the medication had been effective. During an interview on 11/18/24 at 2:35 PM, RN J stated that R149 had told her that she needed pain medication because she was actively in pain. She stated she was sorry, and that she had forgotten. RN J stated that she had been assigned to go to the secured unit to do one-to-one supervision for a resident from 1:30 PM to 2:00 PM. She stated that all staff, including staff working on the medication carts, might get assigned to go and do monitoring on the secured unit for the resident requiring one-on-one supervision. RN J stated that she had been scheduled for monitoring around the time she would be doing her second medication pass for residents. She confirmed that being assigned to provide one-on-one supervision on the secured unit had disrupted her second medication pass, and because of it, she had forgotten to give R149 the pain medication. She stated it was frustrating that it was at the time she needed to pass medications. During an interview on 11/19/24 at 4:59 PM, DON B stated that it was important to ensure residents received pain medication. She stated that resident safety was important, but so was pain management. DON B stated she was not aware there had been a delay in R149 receiving her pain medication, and that could exacerbate other conditions that they have.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility did not ensure that staff accurately administered medications f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility did not ensure that staff accurately administered medications for 1 of 31 sampled residents (R9). CMT M (Certified Medication Tech) did not mix compounded insulin for R9 prior to administering it. Failure to do so could result in an inaccurate proportion of short or long acting insulin being given. Findings include: Review of the Novolog 70/30 manufacturer's instructions, provided by the facility, revealed 70/30 insulin was a .mixture of 70% intermediate-acting insulin (isophane) and 30% short-acting insulin (regular). Before using, gently roll the vial or cartridge, turning it upside down and back 10 times to mix the medication. Do not shake the container . Review of the facility's undated policy titled, Registered Nurse (RN) Delegating Tasks to Medication Aides stated, .the responsibility and authority to decide what the aide can and cannot do. The RN may decide to delegate a task that was not taught to the aide (insulin injections, for example). If so, the RN must ensure the medication aide is trained, competent, and supported whenever they need help . R9 was readmitted to the facility on [DATE] with diagnoses that included diabetes mellitus. During an observation on 11/17/24 at 5:00 PM, CMT M prepared R9's insulin. She retrieved R9's Novolog 70/30 insulin from the medication cart. She sanitized the top of the vial, then drew up 35 units into the syringe, and injected the insulin into R9's right arm. She had not mixed the insulin prior to drawing up the insulin to R9. During an interview on 11/17/24 at 5:20 PM CMT M confirmed she had not mixed the 70/30 insulin. She stated she was not aware she should have mixed the insulin. Review of CMT M's Insulin Competency Checklist dated 07/11/24 and provided by the facility, revealed she had been marked as satisfactorily performing the task of insulin administration. The competency had included how to prepare any type of cloudy insulin prior to administration. During an interview on 11/17/24 at 6:00 PM, DON B (Director of Nursing) confirmed the 70/30 insulin vial should have been gently rolled to mix the two types of insulin. She stated if the 70/30 insulin was not mixed, the resident would not have received the correct dosage of either type of insulin, and that could have affected R9's blood glucose levels. During an interview on 11/19/24 at 10:04 AM with RN N (Registered Nurse) on the correct way to prepare 70/30 insulin, she stated the insulin vial would have to be rolled several times to mix the two types of insulin together.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interview, record review, and facility policy review, the facility failed to complete catheter care, woun...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interview, record review, and facility policy review, the facility failed to complete catheter care, wound care, and/or medication administration in a manner to prevent cross contamination for 2 of 31 sampled residents (R35 and R100) on 4 separate occasions. Findings include: Review of the facility's policy titled, Hand Hygiene/Handwashing, dated 05/17/22, revealed no information related to when to don and doff gloves. The policy did state to perform hand hygiene after removing gloves. Review of the facility's policy titled, Dressing Change-(Clean/Non-Sterile, dated 05/17/22, revealed, .Bring supplies into resident's room. Individual resident supplies may be placed on the over bed table after it has been disinfected and/or a protective barrier placed on the table .Prepare/open any necessary supplies and place on top of clean barrier . 1. R35 was readmitted to the facility on [DATE] with diagnoses that included traumatic brain injury. R35's Care Plan dated 09/19/24 revealed a focus area for enhanced barrier precautions (EBP) related to the resident previously having the organism Providencia Rettgeri (a contagious organism found in the urinary and gastrointestinal tracts) in her urine. Interventions included the implementation of EBP, instruct caregivers to wear disposable gowns and gloves during physical contact with the resident, and provide a sign on the resident's door to warn visitors and staff. During an observation on 11/16/24 at 12:45 PM, a sign was noted on the outside of R35's room that revealed EBP was to be used with any care that would expose the care giver to an infectious bodily fluid. The sign recorded to wear a gown and gloves if providing personal care. CNA F and CNA G (Certified Nursing Assistant) provided personal care to R35. They did not wear gowns. CNA F had completed the perineal care, assisted with changing a soiled brief, and held soiled linens against her uniform. During an interview on 11/16/24 at 1:08 PM, CNA F and CNA G confirmed they had not donned a barrier gown prior to providing personal care to R35. They stated they were aware R35 had EBP in place. 2. R100 was admitted to the facility on [DATE] with diagnoses that included bipolar disorder, anemia, and systemic lupus erythematosus (SLE). R100's hospital History and Physical dated 11/08/24, R100 had a suprapubic catheter due to a prolapsed bladder. During an observation on 11/17/24 at 2:45 PM, CNA D provided suprapubic catheter care for R100. CNA D washed his hands and put on gloves. He washed the suprapubic tubing with a soapy washcloth and then wiped the soap off the catheter tubing with a new wet washcloth. With the same gloves on, he used the bed control to raise the head and foot of the bed, moved the overbed table, and pulled the privacy curtain back. He then removed his gown and gloves and washed his hands. He gathered the soiled towels and carried them down the hall to the tub room. He held those soiled towels against the front of his uniform. He sanitized his hands after putting the towels in the soiled laundry container. During an interview on 11/17/24 at 2:50 PM CNA D confirmed the above observation. He confirmed touching surfaces with his soiled gloves and holding the contaminated towels against his uniform could have contaminated them with infectious organisms. 3. During an observation of a wound dressing change for R100 on 11/17/24 at 2:55 PM, RN E placed a box of gloves on the resident's overbed table, moved the table closer to the bed, and then placed dressing supplies on top of the table. RN E did not sanitize the overbed tab or use a barrier prior to placing the supplies on the table. During an interview on 11/17/24 at 3:10 PM, RN E confirmed she should have sanitized the top of the overbed table or placed a barrier down to set-up for the dressing change. 4. During an observation on 11/19/24 at 10:04 AM, RN N was observed dispensing medications for R9. RN N did not perform hand hygiene, and she did not wear gloves. While dispensing the medications, RN N took tablets out of each of the bottles with her fingers. During an interview on 11/19/24 at 10:20 AM, RN N confirmed she had used her fingers to take the tablets out of the medication bottles. She confirmed she had not performed hand hygiene prior to beginning. RN N confirmed she had touched many surfaces prior to touching the tablets and that the tablets were now contaminated. During an interview on 11/19/24 at 11:28 AM, DON B (Director of Nursing) confirmed that CNA D, CNA F, CNAG, RN E, and RN N had not used proper infection control procedures. Their failures put other residents at risk of getting infections due to cross contamination. DON B was asked to provide a policy on EBP. None was provided by the end of the survey.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and facility policy review, the facility failed to ensure 6 of 28 resident rooms on 2 of 4 ha...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and facility policy review, the facility failed to ensure 6 of 28 resident rooms on 2 of 4 halls had been maintained in a safe and homelike manner. Findings include: Review of facility's policy titled, Safe and Homelike Environment, revised 11/19/24, revealed no procedure for the upkeep of the resident rooms. During an observation and interview on 11/16/24 at 11:00 AM, in room [ROOM NUMBER], an area of unpainted dry wall plaster was noted behind the resident's bed. R37 stated he did not remember how long the unpainted area had been there. He stated he would like the area painted. During an observation on 11/16/24 at 12:45 PM, room [ROOM NUMBER] was noted to have a hole in the wall to the left of the window. The hole was approximately four inches wide by two feet long. CNA F (Certified Nursing Assistant) and CNA G stated they had not noticed the hole in the wall. An observation and interview on 11/16/24 at 11:32 AM revealed wall damage in resident room [ROOM NUMBER]. There was a large spackled/patched area approximately 12 to 18 inches in circumference directly behind the headboard of bed 451B. The patched area was bumpy and unpainted. A second broken area of the wall was observed to the right side of the bed, near the window. This area was severely damaged, with visibly broken drywall approximately 12 to 18 inches in size. The curtain rod was visibly broken. R22 stated that the wall had been damaged for a long time. An observation on 11/16/24 at 12:05 PM revealed wall damage to the left side of bed 453B. There were long deep grooves visibly marked down the side of the wall, approximately 12 inches in length, at head height. During observations and interviews on 11/19/24 at 6:00 PM, NHA A (Nursing Home Administrator) and Maintenance Director (MntDir) stated they were aware of problems with the condition of the rooms and confirmed the observations as stated above. The MntDir stated he did not have enough time to fix everything. He stated he got notifications from staff on the room walls. He stated there had been no plan for repairs to the rooms.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observations, interviews, and facility policy review, the facility failed to ensure food was properly labeled and dated as to when they expired, and all expired foods were disposed of in acco...

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Based on observations, interviews, and facility policy review, the facility failed to ensure food was properly labeled and dated as to when they expired, and all expired foods were disposed of in accordance with professional standards for food service safety as required for 51 census residents who received meals from the facility kitchen. These failures had the potential to lead to food-borne illness among all facility residents. Findings include: Review of a facility's policy titled, Food Storage, dated March 2022, revealed Food will be purchased in quantities that can be stored properly, and arranged in food groups for organized storage and inventory .Old stock is always used first .Food should be dated as it is placed on the shelves .Date marking will be visible on all high-risk food to indicate the date by which a ready-to-eat .All containers must be legible and accurately labeled and dated. During an initial kitchen observation with DA O (Dietary Aide) and DM P (Dietary Manager) on 11/16/24 from 10:29 AM to 10:50 AM, it was revealed: -The walk-in refrigerator had six one-quart cartons of heavy whipping cream. The best by dates were 11/06/24, 11/11/24, 11/11/24, 11/06/24, 11/05/24, and 11/05/24. DA O stated that the dietary staff tried to keep track of the use by dates in the refrigerator, confirmed the expired dates on the cartons, and stated they would be discarded. -The food preparation area had three large plastic containers. One container for breadcrumbs had posted dates of 06/16/24, with a use by date of 07/14/24. The second container for oatmeal, had posted dates of 06/16/24, with a use by date of 07/17/24. The third container for rice had posted dates of 06/16/24, with a use by date of 07/17/24. DM P stated that he believed the posted dates were wrong but could not be sure when they were put in the three food containers. -Underneath the food preparation table contained a 25 lb. (pound) container of Ready Care Instant Food Thickener. It was opened and uncovered, with 8-8 dated on it. The DM stated that the facility had not used the thickening powder for a long time, and it needed to be thrown away. During an additional kitchen observation with DM P on 11/19/24 at 10:54 AM, it was revealed: -The walk-in refrigerator contained a box of approximately 50-4oz (ounce) Ready Care Strawberry Shakes, thawed. The box documented to Keep Frozen. The cartons instructed to Use within 14 days after thawing. There was no observable thaw date marked on the shakes. DM P stated that he was not aware of the requirements to ensure shakes were dated when thawed. -The walk-in refrigerator had an opened one-quart Ready Care Thickened Dairy Drink, dated 10/19 and 11/11 with a best by date of 10/26/24.A second one-quart Ready Care Thickened Dairy Drink, was dated 10/19 with a best by date of 10/26/24. The cartons instructed After opening, may be kept up to 7 days under refrigeration. -Additionally, the walk-in refrigerator had one opened 46 oz. Ready Care Thickened Apple Juice with 10/19 and 11/17 written on the carton. A second opened 46 oz. Ready Care Thickened Golden Fruit Punch with 10/19 and 11/1 written on it. The carton instructed After opening, may be kept up to 7 days under refrigeration. DM P stated that he was not aware of the special requirements for opening and dating thickened drinks and disposed of the opened drinks.
Sept 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview, the facility did not ensure that 1 (R1) out of 3 residents who currently had ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview, the facility did not ensure that 1 (R1) out of 3 residents who currently had pressure injuries received the necessary care and treatment to promote the healing of the pressure ulcers. R1 was admitted with an unstageable pressure ulcer to her left thigh and left shin. R1 was also admitted wearing a brace to the lower left leg for the healing of a fracture. The facility did not update R1's plan of care to indicate when the use of the leg brace was to be discontinued. The facility also did not update R1's plan of care to include the use of heel boots to provide pressure relief and did not offer to place the heel boots on after wound treatment was performed. Findings include: 1.) R1 was admitted to the facility on [DATE] with diagnosis that included fracture of upper end of left tibia, type 2 diabetes, major depressive order, anxiety, unstageable pressure ulcer to the left thigh and an unstageable pressure ulcer to the left shin. R1 was also admitted with a brace to the left left, to be worn at all times, for healing of the fracture to the left lower leg. R1's admission MDS ( Minimum Data Set), dated 6/20/24, documents that R1 is at risk of developing pressure ulcers and was admitted with 2 unstageable areas and that a device for the chair, for the bed and pressure injury care are being provided. R1's initial wound evaluation and management summary dated 6/13/24 documents that R1 has an unstageable (due to necrosis) pressure ulcer to the left thigh that measures 10 cm (centimeters) x 5 cm. by depth not measurable. There is also an unstageable (due to necrosis) pressure ulcer to the left shin that measures 4 cm x 7 cm by 0.1 cm. R1's individual plan of care documents that R1 was admitted with 2 unstageable pressure ulcers to : 1.) left thigh, 2.) left shin . This was initiated on 6/14/24. Interventions included air mattress on bed settings per weight, administer treatments as ordered and reposition every 2-3 hours. On 7/23/24, R1 was seen at the orthopedic clinic. The progress note documented that stated R1 should continue with left leg brace and checking skin for pressure injuries. R1 continued to have issues with the wound at the anterior knee. On 8/6/24, R1 was seen again at the orthopedic clinic. The progress note documents that R1 was seen and examined in clinic today and new x-rays were obtained. The imaging does not demonstrate significant evidence of bony healing however R1 is not very tender to palpitation at he fracture site. The progress notes documents: What is far more concerning is her continued wound issues about the anterior knee and had a pressure ulcer on her left heel ( later determined to be a venous stasis ulcer). At this point we will plan to forego the brace and R1 does not need to wear it, but I would ask that the brace be held onto in case of need for in the future. Since R1 is not having a brace, the leg must be supported at all times an on all sides with multiple pillows. On 9/16/24, Surveyor conducted a review of the Certified Nursing Assistant ( CNA ) [NAME] for care related to R1. Under the mobility section it documents that R1 is to have brace to left leg at all times. Under the resident care section is also documents a brace to left leg. Surveyor noted that the [NAME] is a tool for the CNAs to use to know what care and treatment needs to be provided to each individual resident. The CNA [NAME] was not updated after 8/6/24 when the Orthopedic Physician gave the order for R1 to no longer wear the brace to the left leg. Review of R1's individual plan of care documents that R1 has and ADL (activities of daily living) performance deficit due to history of CVA (cardiovascular accident) and non-weight bearing to left lower extremity. Interventions include to have brace to left leg. This intervention was initiated on 7/19/24. The plan of care also documents that R1 is at risk for pain due to fractures to her left leg. Interventions include brace to left leg at all times. This was initiated on 6/17/24. The plan of care was not updated on 8/6/24 when the Orthopedic Physician gave orders for R1 to no longer wear the brace to the left leg . R1's Medication Administration Record for August 2024 documents that staff are to check the skin under R1's brace each shift and continue to monitor. This order was originally written on 6/17/24 and was discontinued on 8/22/24. Facility nursing staff continued to sign-out that they observed R1's skin, under the brace on the left leg to monitor the condition of her skin. The facility was to discontinue the use of the brace to the left leg on 8/6/24. Surveyor conducted a review of the facility's pressure ulcer list as of 9/16/24. This listed documented that R1 currently has an unstageable pressure ulcer to the left thigh that measures 3.0 cm x 6.0 cm x 0.1 cm. The area has improved, and interventions are heel boots, air mattress and turn and reposition. The pressure to the left shin measures 1.0 cm x 2.0 cm x 0.1 cm and is now considered a Stage #3 ( healed and reopened ). On 9/17/24 at 9:35 a.m., Surveyor made observations of Wound RN- C providing treatment to R1's pressure ulcers to the thigh and shin. Upon entering R1's room, Surveyor observed that R1 was positioned with 2 pillows below her right and left knees. Wound RN- C removed the old dressing, cleansed the areas, and applied the ordered treatments and dressing. Wound- RN- C had assistance from RN- D to help position R1 during the treatment. Surveyor observed both Wound RN- C and RN- D clean up the waste bin, reposition R1 and then exit the room. Surveyor noted that Wound- RN C or RN-D did not ask R1 to place the heel boots on her as she remained lying in bed. On 9/17/24 at 9:54 a.m., Surveyor interviewed Wound RN- C about the treatment he completed with R1. Surveyor asked Wound RN- C when R1 was to have the use of the left leg brace discontinue. Wound RN- C stated that he was not sure of the exact date but knows that it was discontinued after R1 was at the Orthopedic Clinic in August. Surveyor confirmed that the progress note from the visit on 8/6/24 documents that the brace should be discontinued. Surveyor then told Wound RN- C that staff continued to sign out on the Mar for August 2024 that they were checking the skin under R1's brace up until 8/22/24. Wound RN- C stated he does not know why staff would initial that it was completed because she was not wearing the brace. Surveyor then asked why the plan of care and the CNA [NAME] had not been updated to reflect that the left leg brace was discontinued. Wound RN- C stated he was not sure, and it is the responsibility of the Interdisciplinary Team. Surveyor then asked Wound RN- C why the plan of care was not updated for the use of the heel boots. Wound RN- C stated that is should be on the plan of care because R1 is supposed to have the heel boots on at all times. Surveyor confirmed with Wound RN- C that R1 was not offered the heel boots by either Wound RN- C or RN- D after they completed the treatment to R1's unstageable pressure ulcers to the left thigh and shin. Wound RN- C stated yes, he did not offer to put the heel boots on R1 and should have done so prior to leaving the room. On 9/17/24 at 10:48 a.m., Surveyor interviewed Director of Nursing ( DON )- B regarding R1's care and treatment of the pressure ulcers to the left thigh and shin. DON- B confirmed that R1's plan of care should have been updated to reflect that the left leg brace was to no longer be in use and that R1 should have heel boots on at all times to provide pressure relief. No additional information was provided as to why the facility did not ensure that R1 received the necessary care and treatment to promote the healing of the pressure ulcers.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R2 is an [AGE] year-old resident who was admitted to the facility on [DATE]. R2's diagnoses include Alzheimer's Disease, dem...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R2 is an [AGE] year-old resident who was admitted to the facility on [DATE]. R2's diagnoses include Alzheimer's Disease, dementia, rhabdomyolysis, fracture of the first lumbar vertebra, osteoporosis, and acute kidney failure. R2's Significant Change MDS (Minimum Data Set) completed on 7/26/24, documents that R2 has unhealed pressure injuries, arterial ulcers, and an indwelling catheter. R2 was documented as having a BIMS (Brief Interview for Mental Status) score of 3, indicating R2 has severe cognitive impairment. R2's care plan dated 4/19/24, documents: ~ R2 has an arterial wound to her left medial ankle and left medial foot (date initiated 6/7/24). Interventions include: 1. Monitor/document/report as needed any signs/symptoms of infection: green drainage, foul odor, redness and swelling, red lines coming from the wound, excessive pain, and/or fever (date initiated 6/7/24). 2. Provide treatments as ordered, monitor effectiveness and for signs/symptoms of adverse reactions (date initiated 6/7/24). 3. Weekly treatment documentation to include measurement of each area of skin breakdowns, width, length, depth, type of tissue, exudate and any other notable changes or observations (date initiated 6/7/24). ~ R2 has a urinary catheter related to obstructive and reflux uropathy (date initiated 4/19/24). Interventions include: 1. R2 has a Foley catheter. Position catheter bag and tubing below the level of the bladder and away from entrance room door (date initiated 4/19/24). 2. Monitor for signs and symptoms of discomfort on urination and frequency (date initiated 4/19/24). 3. Monitor signs and symptoms of catheter complications such as leaking or obstruction (date initiated 4/1924). 4. Monitor, record, report to MD for signs/symptoms of urinary tract infection (UTI): pain, burning, blood-tinged urine, cloudiness, no output, deepening of urine color, increased pulse, increased temperature, urinary frequency, foul smelling urine, fever, chills, altered mental status, changes in behavior, or changes in eating patterns (date initiated 4/19/24). ~ R2 was admitted with a deep tissue injury (DTI) to the left heel and Stage 1 Coccyx pressure injury. On 4/25/24, R2's left heel now presents as an unstageable pressure ulcer. On 5/22/24, R2 with Stage 4 pressure injury to her right ischium (date initiated 4/22/24, revised on 8/30/24). Interventions include: 1. Administer treatments as ordered and monitor for effectiveness (date initiated 4/22/24). 2. Air mattress on bed, setting per R2's weight (date initiated 4/22/24). 3. Assess/record/monitor wound healing. Report improvements and declines to the MD (date initiated 4/22/24). 4. Heel boots on at all times. May remove during cares and showers (date initiated 4/22/24). 5. Turn and reposition every two to three hours and as needed (date initiated 4/22/24). 6. Weekly treatment documentation to include measurement of each area of skin breakdown, width, length, depth, type of tissue, and exudate (date initiated 4/22/24). On 9/16/24, at 2:01 PM, Surveyor observed R2 in her room laying supine in her bed with the head of the bed up 30 degrees. R2 was observed having an indwelling urinary catheter hanging below the bladder on the left side of the bed. There were no enhanced barrier precautions indications observed. On 9/17/24, at 8:42 AM, Surveyor observed Registered Nurse (RN) Unit Manager- C and RN- D perform wound care treatments on R2. Surveyor observed both RN Unit Manager- C and RN- D using gloves and hand hygiene throughout wound care treatments. Surveyor notes RN Unit Manager- C and RN- D did not use enhanced barrier precautions (including a gown) while performing wound care treatments for R2. On 9/17/24, at 10:48 AM, Surveyor interviewed Director of Nursing (DON)- B who states residents with wounds and urinary catheters would qualify for enhanced barrier precautions according to the facility policy. Surveyor expressed concerns to DON- B with R2 not being in EBP while having active wound care treatments and a urinary catheter. Surveyor also notified DON of concerns with RN Unit Manager- C and RN- D performing wound care treatments on R2 on 9/17/24 without practicing/observing EBPs. DON- B acknowledged these concerns. Surveyor requested additional information if available. No additional information was provided. Based on observations, record review and staff interviews, the facility did not ensure that they implemented Enhanced Barrier Precautions (EBP) for 2 (R1 & R2) out of 3 residents requiring EBP as recommended by the Center for Disease Control (CDC) and per the Facility's policy. Findings include: The facility's policy dated 3/25/24 and titled Enhanced Barrier Precautions documents: It is the policy of this facility to implement enhanced barrier precautions for the prevention of transmission of multidrug-resistant organisms. Policy Explanation and Compliance Guidelines: (includes) 2.) Initiation of Enhanced Barrier Precautions: b. An order for enhanced barrier precautions (in accordance with the physician approved standing orders) will be initiated for residents with any of the following: i. Wounds ( e.g., chronic wounds such as pressure ulcers, diabetic foot ulcers, unhealed surgical wounds and chronic venous stasis ulcers) and/or indwelling medical devices (e.g., central lines, urinary catheters, feeding tubes, tracheostomy/ventilator tubes) even if the resident is not known to be infected or colonized with a MDRO. 3.) Implementation of Enhanced Barrier Precautions: (includes) a. Make gowns and gloves immediately near or outside of the resident's room. b. PPE for enhanced barrier precautions is only necessary when performing high-contact care activities (described below) and may not need to be donned prior to entering the resident's room. 4.) High-contact resident activities include: h. Wound care: any chronic skin opening requiring a dressing. 1.) R1 was admitted to the facility on [DATE] with diagnosis that included: fracture of upper end of left tibia, type 2 diabetes, major depressive order, anxiety, unstageable pressure ulcer to the left thigh and an unstageable pressure ulcer to the left shin. Additionally, R1 is documented as also having an indwelling catheter in place upon admission. R1's individual plan of care documents that R1 is to have enhanced barrier precautions due to wounds to the left thigh, left heel and left knee. This was initiated on 9/5/2024. Interventions included: Apply Personal protective equipment ( PPE) per facility policy. Implement Enhanced Barrier Precaution. Provide a sign on R1's door to warn visitors and staff. Instruct family/visitors/caregivers to wear disposable gown and gloves during physical contact with R1. Discard in appropriate receptacle and wash hands before leaving. On 9/16/24 at 1:55 p.m., Surveyor made an observation of R1's room. Surveyor noted that there was no sign posted on the door to warn visitors or staff that enhanced barrier precautions should be used. Surveyor also observed that there were not gloves or gowns immediately near or outside R1's door. On 9/17/24 at 9:35 a.m., Surveyor made an observation of R1 receiving treatment to the arterial wound to the left heel, the stage #3 pressure ulcer to the left knee and the unstageable pressure ulcer to the left thigh. RN- C (Wound Nurse/ Unit Manger) and RN- D entered R1's room and applied gloves and got the treatment supplies prepared next to R1's bed. It was noted that both RN- C and RN- D did not done a gown. There was not a sign posted on R1's door to warn staff and visitors that enhanced barrier precautions need to be in place. RN- C and RN- D proceeded to position R1 in her bed and removed the old treatment dressing to her left heel. RN- C was observed to remove his gloves and wash his hands. RN- C placed clean gloves on and proceeded with the treatments to the left thigh, knee, and heel. When RN- C and RN- D were finished with the treatment, they both removed their gloves, washed their hands, and exited R1's room. At no time during the treatment did RN- C and RN- D follow the enhanced barrier precautions by wearing gown in addition to the gloves. On 9/17/24 at 9:54 a.m., Surveyor interviewed RN- C regarding Surveyors observation of the treatments administered to R1. Surveyor asked RN- C if he was aware that R1's plan of care indicates enhanced barrier precaution are to be in place. RN- C stated that yes, he was aware that R1 is to have enhanced barrier precautions. RN- C confirmed that he and RN- D did not follow the enhanced barrier precautions by wearing both gloves and a gown while completing the treatment. On 9/17/24 at 10 48 a.m., Surveyor interviewed Director of Nursing ( DON)- B regarding the use of enhanced barrier precautions. DON- B reviewed the facility's policy with Surveyor and confirmed that those residents who have a catheter and any type of wound should be on enhanced barrier precautions, including R1. DON- B stated that she would expect that staff wear a gown and gloves when provided cares and treatment. No additional information had been provided as to why RN- C and RN- D did not follow the enhanced barrier precautions when providing treatment to R1's wounds to the left thigh, knee, and heel.
Feb 2024 7 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0572 (Tag F0572)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not provide notice of resident rights and services to prior to or upon ad...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not provide notice of resident rights and services to prior to or upon admission both orally and in writing for 1 of 5 (R12) Residents reviewed. *R12 was admitted to the facility on [DATE] and admission paperwork including but not limited to consent to treatment was not offered to R12. R12 discharged from the facility on 1/26/24. Findings Include: Surveyor reviewed the Admission/readmission policy and procedure revised 10/03 which documents the following: .Policy: 2. A qualified staff member conducts the admission process involving the Resident and family. 3. Questions by the Resident or family receive immediate attention or are directed to the appropriate resource. R12 was admitted to the facility on [DATE] with diagnoses of Chronic Obstructive Pulmonary Disease, Essential Hypertension, Muscle Weakness, Polyneuropathy, and Type 2 Diabetes Mellitus. R12 was his own person while at the facility. R12 discharged from the facility on 1/26/24. R12's admission Minimum Data dated 12/27/23 documents that R12 had a Brief Interview for Mental Status (BIMS) score of 15 indicating that R12 was cognitively intact for daily decision making. R12 would have been able to understand the admission agreement at time of admission to the facility. On 2/8/24 at 12:58 PM, Admissions Director (AD-D) informed Surveyor that the expectation is that all Residents must have a signed admission agreement at time of admission to the facility which includes but not limited to consenting to be treated, financial information and Resident rights. AD-D stated that if a Resident cannot read it, AD-D verbally explains the admission agreement as well. AD-D provided a copy of the admission agreement upon Resident and/or family request. On 2/9/24 at 9:32 AM, Surveyor requested to view R12's admission agreement. AD-D was unable to provide documentation that the required admission information had been reviewed with R12 at anytime during R12's stay in the facility. On 2/9/23 at 11:19 AM, Surveyor shared the concern with Director of Nursing(DON-B) that the facility's admission policy/procedure did not contain a process on how the facility would disclose required information to R12 and any other potential Residents. DON-B agrees with the concern and provided no further information at this time. On 2/9/24 at 11:21 AM, Regional Nurse (RN-L) provided documentation of a Four Point Plan of Correction dated 2/8/24 which established that admission agreements are not being signed timely. The facility completed an audit of current Residents and noted that 6 Residents did not have admission agreements signed. AD-D was re-educated on the importance of getting the admission agreements within 72 hours. Going forward the facility's business office manager (BOM-M) will conduct random audits to ensure compliance.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility did not ensure all facility reported incidents involving potential abus...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility did not ensure all facility reported incidents involving potential abuse, neglect, and misappropriation of Resident property were thoroughly investigated for 1 (R5) of 2 sampled Residents (R). * R5 reported $500 missing on 11/17/23 and the facility only obtained 3 nursing staff statements from 1 shift. Other departments who would have had access to R5's room were not interviewed. Findings Include: Surveyor reviewed the undated facility's Abuse policy and notes the following applicable to completing a thorough investigation: .Abuse Policy This facility affirms the right of our Residents to be free from abuse, neglect, exploitation, misappropriation of property or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatment of Residents. In order to do so, the facility has attempted to establish a Resident sensitive and Resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of abuse, neglect, exploitation, misappropriation of property and mistreatment of Residents. This will be done by: -implementing systems to promptly and aggressively investigate all reports and allegations of abuse, neglect, exploitation, misappropriation of property and mistreatment, and making the necessary changes to prevent future occurrences IV. Internal Reporting Requirements and Identification of Allegation Reports will be documented and a record kept of the documentation. VI. Internal Investigation 2. Any incident or allegation involving abuse, neglect, exploitation, mistreatment or misappropriation of Resident property will result in a thorough and concise investigation. 4. Investigation Procedures. The appointed investigator will, at a minimum, attempt to interview the person who reported the incident, anyone likely to have direct knowledge of the incident, and the Resident, if interviewable. Any written statements that have been submitted will be reviewed, along with any pertinent medical records or other documents. Residents to whom the accused has regularly provided care, and employees with whom the accused has regularly worked, will be interviewed. R5 was admitted to the facility on [DATE] with diagnoses of Chronic Systolic Heart Failure, Chronic Obstructive Pulmonary Disease, Type 2 Diabetes Mellitus, Chronic Kidney Disease, Stage 4, Paroxysmal Atrial Fibrillation, Bipolar, and Borderline Personality Disorder. R5 is his own person. R5's Quarterly Minimum Data Set (MDS) dated [DATE] documents R5's Brief Interview for Mental Status score to be 15, indicating R5 is cognitively intact for daily decision making. On 11/17/23, R5 reported that R5 was missing $500 from R5's room. The facility submitted an initial report on 11/17/23, and the follow-up 5 day report on 11/21/23. Surveyor found no issues with the facility reporting the incident. On 2/7/24 at 1:03 PM, Surveyor reviewed the facility's investigation. Surveyor notes other Residents were interviewed but the facility investigation did not contain any staff statements. On 2/8/24 at 10:40 AM, Surveyor interviewed the Business Office Manager(BOM-M) in regards to R5's finances. BOM-M stated that R5 would withdraw $20-$50 at a time, when R5 was going out for a doctor's appointment. BOM-M stated that R5 liked to get coffee when R5 was out for appointments. R5 would make big withdrawals to add minutes to R5's phone. BOM-M is aware that R5 keeps money in an envelope. On 2/8/24 at 11:07 AM, Surveyor reviewed R5's Resident Statement documentation: Surveyor notes the following cash withdrawals: -01/18/23 $100 -02/06/23 $50 -02/15/23 $50 -04/05/23 $100 -05/12/23 $50 -05/26/23 $20 -06/06/23 $100 -06/28/23 $25 -07/14/23 $20 -08/08/23 $50 -08/14/23 $20 -08/14/23 $30 -10/04/23 $30 -10/27/23 $25 On 2/8/24 at 8:22 AM, Surveyor received and reviewed the police report with no issues. On 2/8/24 at 12:30 PM, Surveyor interviewed R5 in regards to the missing money. R5 stated that R5 always kept the cash in an envelope located between his CPAP machine and Nebulizer machine. R5 stated that numerous family members would send cash in the mail and R5 would save change from outings which would accumulate. R5 stated R5 made change for another Resident. R5 also confirmed that R5 would leave R5's room for meals and activities. R5 stated the facility has never offered a locked drawer or lock box for safe keeping. R5 stated to Surveyor, I don't believe the Administrator(NHA-A) believed me. On 2/8/24 at 2:30 PM, Administrator(NHA-A) informed Surveyor that staff statements related to this facility reported investigation were on NHA-A's computer and would provide. On 2/9/24 at 9:50 AM, Surveyor reviewed the facility schedules from 11/16/23 and 11/17/23 and there were 15 nursing staff that worked according to the schedule. Surveyor was provided 3 nursing staff statements from NHA-A at this time, that were hand written. Surveyor notes there are no statements from housekeeping, laundry, social services, business office, maintenance. On 2/9/24 at 11:19 AM, Surveyor shared the concern with Director of Nursing(DON-B) that a thorough investigation was not completed for R5's missing $500. DON-B understands the concern and provided no further information at this time.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the Facility did not ensure 1 (R7) of 1 dependent Residents reviewed received...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the Facility did not ensure 1 (R7) of 1 dependent Residents reviewed received required assistance with their ADL's (activities daily living). R7 did not receive incontinence cares according to his plan of care and did not receive oral care . Findings include: The Oral Hygiene and Dental Care policy and procedure with an effective date of 8/12/22 under Policy Statement documents To ensure all residents receive appropriate oral hygiene, including dental care to provide a clean and fresh mouth. R7's diagnoses includes quadriplegia, cerebral palsy, diabetes mellitus, and hypertension. The bowel and bladder incontinence care plan initiated 9/23/22 and revised 10/12/22 includes an intervention of Check and change every 2-3 hours and prn (as needed). Initiated & revised 10/12/22. The quarterly MDS (minimum data set) with an assessment reference date of 11/17/23 has a BIMS (brief interview mental status) score of 15 which indicates cognitively intact. R7 is assessed as being dependent for toileting hygiene, oral hygiene, mobility roll left to right, and chair/bed to chair transfer. R7 is assessed as always being incontinent of bowel and urine. The CNA (Certified Nursing Assistant) [NAME] as of 2/7/24 under the bowel/bladder section includes Check and change every 2-3 hours and prn. Under toileting section documents TOILET USE: The resident requires total assist of 1 with toileting. Under the transferring section documents TRANSFER: The resident requires hoyer lift with total assist of 2 with transfers. On 2/7/24 at 9:42 a.m. Surveyor observed R7 reclined back in a broda chair in the dining area with the vending machines. Surveyor asked R7 what time he got up this morning. R7 replied about 7:00. Surveyor asked R7 if staff takes him to the bathroom. R7 informed Surveyor he has a brief. Surveyor asked R7 since he has gotten up this morning have staff come to check & change him. R7 replied not yet. Surveyor noted a strong mouth odor coming from R7. On 2/7/24 at 10:00 a.m. Surveyor observed AA (Activities Assistant)-K ask R7 why he's in the broda chair. R7 explained his wheelchair is broken. AA-K then asked R7 if he would like to go to activities. Surveyor then observed AA-K wheel R7 out of the dining area, down the hall and into the small room adjacent to the large dining room. On 2/7/24 at 10:14 a.m. Surveyor observed R7 continues to be in the small room adjacent to the large dining room listening to music while AA-K is working on a project for black history month. On 2/7/24 at 10:59 a.m. Surveyor observed R7 continues to be in the small room adjacent to the large dining room with AA-K and listening to music. On 2/7/24 at 11:12 a.m. Surveyor observed R7 continues to be in the small room adjacent to the large dining room with AA-K and listening to music. On 2/7/24 at 11:14 a.m. Surveyor observed AA-K wheel R7 out of the small room and down the hallway of unit 5. On 2/7/24 at 11:18 a.m. Surveyor observed R7 reclined back in the broda chair in the small dining room with the vending machines. On 2/7/24 at 12:14 p.m. Surveyor observed R7 tell another Resident he needs his aid. R7 continues to be in the small dining room with the vending machines. On 2/7/24 at 12:17 p.m. Surveyor asked R7 what he needs his CNA for. R7 pointed towards his feet. Surveyor asked R7 if he needs to be positioned up in the broda chair. R7 replied yes. On 2/7/24 at 12:20 p.m. Surveyor observed LPN (Licensed Practical Nurse)-N ask if he wants to go to the dining room. Surveyor observed LPN-N wheel R7 out of the small dining room, down the hall and into the large dining room. On 2/7/24 at 12:22 p.m. Surveyor observed CNA-H position R7 up in his broda chair and then start to feed R7. On 2/7/24 at 12:35 p.m. Surveyor observed CNA-H wheel R7 out of the dining room, down the hall and into R7's room. On 2/7/24 at 12:37 p.m. Surveyor asked CNA-H what she was going to do for R7. CNA-H informed Surveyor she was going to get him in the bed and change him. At 12:38 p.m. Surveyor observed CNA-H wheel in a hoyer lift and hook up the sling that was under R7 to the hoyer lift. CNA-H then informed R7 let me get [CNA-I's] first name. On 2/7/24 at 12:41 p.m. Surveyor observed CNA-H and CNA-I transfer R7 from the broda chair into bed. After being transferred into bed, R7 was provided with incontinence cares, and R7 was then transferred back into the broda chair. On 2/7/24 at 12:53 p.m. Surveyor asked CNA-H if she got R7 up this morning. CNA-H replied yes. Surveyor asked CNA-H what time she provided cares for R7 and transferred R7 into the broda chair. CNA-H informed Surveyor she got here about 7:00 a.m. and then stated about 7:30 a.m. Surveyor asked CNA-H what she did for R7 after she got him up. CNA-H explained R7 didn't want breakfast as his wheelchair is broken and didn't want to be bothered. CNA-H stated R7 was .down on 5, went to activities and did have lunch. On 2/7/24 at 1:44 p.m. Surveyor asked AA-K after she brought R7 into the small area adjacent to the large dining room to listen to music while she was working on the black history month project until she brought him back to the small dining room with the vending machines did any staff remove R7 during this time. AA-K replied no. Surveyor noted according to R7's & CNA-H's interview and observation R7 was not checked and changed according to the plan of care as R7 was not checked & changed for approximately five hours (7:00am-12:41pm) On 2/8/24 at 8:08 a.m. Surveyor observed R7 being wheeled into the small dining room with the vending machines. After R7 was in this room, R7 informed Surveyor he wanted to speak with Surveyor and requested R2 also be there. Surveyor noted mouth odor from R7. R2 asked LPN-N if they along with Surveyor can use the room next to the small dining room as there are no residents in this room. LPN-N indicated it would be alright and wheeled R7 into this room. During this conversation at 8:19 a.m. Surveyor asked R7 if the CNA brushed his teeth this morning. R7 replied no. Surveyor asked R7 if the CNA used mouthwash. R7 replied no. Surveyor asked R7 if the CNA washed him up this morning. R7 replied not that good. Surveyor asked R7 if the CNA washed his private areas. R7 replied yes. Surveyor spoke with R7 until 8:36 a.m. at which time LPN-N wheeled R7 from the room back into the small dining room with vending machines. On 2/8/24 at 9:08 a.m. Surveyor observed R7 continues to be in a broda chair in the small dining room with the vending machines speaking to a male. On 2/8/24 at 9:29 a.m. Surveyor observed R7 continues to be reclined back in the broda chair in the small dining room with the vending machines. On 2/8/24 at 9:32 a.m. Surveyor observed DON (Director of Nursing)-B speaking with R7 in the small dining room with the vending machines. On 2/8/24 at 9:45 a.m. Surveyor observed LPN-N pulling down R7's shirt. R7 continues to be reclined back in a broda chair in the small dining room with the vending machines. On 2/8/24 at 10:07 a.m. Surveyor observed AD (Activities Director)-O telling R7 they are going to be doing Valentines Day cards and asked R7 if he would like to go to the activity. Surveyor then observed AD-O wheel R7 out of the small dining room with the vending machines into the large dining room. On 2/8/24 at 11:47 a.m. Surveyor observed AA-K wheel R7 from the large dining room back to the small dining room with the vending machines. Surveyor noted R7 was in the large dining room from 10:07 a.m. until 11:47 a.m. On 2/8/24 at 12:04 p.m. LPN-N asked R7 if he ordered food. R7 replied yes. LPN-N asked R7 if he wanted her to bring his tray down. R7 replied no. On 2/8/24 at 12:09 p.m. Surveyor observed CNA-F state to R7 who was in the small dining room with the vending machines I have your food. CNA-F placed a clothing protector on R7 and started to feed R7. On 2/8/24 at 12:17 p.m. Surveyor observed while CNA-F was feeding R7, R7 asked R2 to call [name] and change his appointment which was scheduled for today. On 2/8/24 at 12:39 p.m. Surveyor observed CNA-F continues to be feeding R7 in the small dining room with the vending machines. On 2/8/24 at 12:57 p.m. Surveyor observed CNA-F continues to be feeding R7 in the small dining room with the vending machines. On 2/8/24 at 1:08 p.m. Surveyor observed CNA-F has finished feeding R7. CNA-F then wheeled R7 out of the small dining room, down the hall, and into R7's room. On 2/8/24 at 1:12 p.m. Surveyor asked CNA-F who was coming out of R7's room if she is going to do any cares for R7. CNA-F replied he wants to lay down. On 2/8/24 at 1:13 p.m. Surveyor asked R7 if he knows when he urinates. R7 replied yes and poop. Surveyor asked if the staff asks him if he has urinated or moves his bowels. R7 replied sometimes. Surveyor asked if anyone asked him today. R7 replied no. Surveyor asked if CNA-F was the CNA who got him up this morning. R7 replied yes. On 2/8/24 at 1:16 p.m. Surveyor observed CNA-I & CNA-F in R7's room. CNA-I cleansed her hands and placed gloves on. CNA-F asked R7's roommate if he could step out of the room and assisted the roommate with wheeling out of the room. CNA-I wheeled the hoyer lift in R7's room and CNA-I & CNA-F hooked up the sling to the hoyer lift. CNA-I removed the blanket covering R7 and R7 was transferred over to the bed. CNA-F removed R7's boots while CNA-I removed R7's phone & wallet from the pocket of R7's sweatshirt. CNA-I stated she would get R7's a gown, removed her gloves, cleansed her hands and left R7's room. CNA-F removed R7's sweatshirt & shirt, CNA-I returned to R7's room with the gown & placed gloves on. CNA-F & CNA-I placed a gown on R7, R7's pants were lowered to his knees and the incontinence product unfastened. With a disposable wipe, CNA-F wiped R7's frontal area, R7 then was positioned on the left side to remove the incontinence product. CNA-F wiped R7's rectal area with a disposable wipe. Surveyor noted a smear of stool on the wipe. CNA-F asked R7 if he wanted Vaseline on his bottom and rewiped R7's rectal area & buttocks. CNA-F applied petroleum jelly on R7's buttocks, removed her gloves, washed her hands and placed gloves on. An incontinence product was placed under R7 and R7 was positioned side to side to remove the sling and straighten out the incontinence product & fasten the product. R7 was positioned up in bed and a pillow was placed under R7's right & left upper side and under R7's knees. R7 was covered with a blanket & call pad placed in reach. On 2/8/24 at 1:39 p.m. Surveyor asked CNA-F what she did for R7 this morning. CNA-F explained third shift washed & dressed R7. She put a sweatshirt, socks on R7, changed his brief and got him up in the chair. CNA-F informed Surveyor she periodically checks on R7. Surveyor noted CNA-F did not check on R7 until she had his lunch. Surveyor asked CNA-F after she got R7 did she do any cares for R7. CNA-F informed Surveyor usually R7 is up and she goes by what he tells her. Surveyor asked CNA-F if she brushed R7's teeth this morning. CNA-F replied no and informed Surveyor when she works third shift she usually brushes their teeth. Surveyor noted R7 was not checked and changed every 2 to 3 hours according to R7's plan of care and was not checked and changed for approximately 5 hours. On 2/8/24 at 2:25 p.m. during the end of the day meeting NHA (Nursing Home Administrator)-A and DON (Director of Nursing)-B were informed of the above. On 2/9/24 at 8:19 a.m. Surveyor asked DON-B if a Resident's care plan indicates they should be checked and changed every two hours is this what staff should be doing. DON-B replied yes. DON-B informed Surveyor after yesterday's meeting she investigated and is going to have staff write on the brief the time they changed R7. DON-B informed Surveyor during investigating staff told her they wait for R7 to come to them to say he needs to be changed. Surveyor informed DON-B this doesn't make sense as R7 isn't able to move his broda chair. DON-B informed Surveyor this is when R7 was in his electric wheelchair. DON-B informed Surveyor she told staff it is their responsibility to check R7 and if he refuses that's his right. Surveyor informed DON-B Surveyor did not note any refusals for R7 or a care plan regarding refusals. On 2/9/24 at `12:19 p.m. Surveyor asked DON-B what is the expectation for the night shift if a Resident is a night shift get up. DON-B informed Surveyor pericare, change them and if they wear clothes to dress them. DON-B also informed Surveyor they should ask the Resident if they want to get up in the chair now or wait for the day shift. Surveyor informed DON-B of the concern of R7's strong mouth odor on 2/7/24, mouth odor on 2/8/24 and CNA-F not doing oral care for R7.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0745 (Tag F0745)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record review, the facility did not ensure 1 of 1 Resident (R1) reviewed for abuse was pro...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record review, the facility did not ensure 1 of 1 Resident (R1) reviewed for abuse was provided medically related social services to assist R1 in attaining or maintaining their mental and psychosocial health. *On 1/7/24, R1 reported that R2 touched R1 sexually inappropriately. A follow-up trauma assessment and psychological referral was not completed to determine R1's psychosocial status. Findings Include: R1 was admitted to the facility on [DATE] with diagnoses of Anxiety Disorder, Major Depressive Disorder, Obsessive Compulsive Disorder, and Hyperlipidemia. R1 is his own person. On 2/7/24 at 8:21 AM, Surveyor reviewed R1's Quarterly Minimum Data Set(MDS) dated [DATE] which documents R1's Brief Interview for Mental Status(BIMS) score to be 15, indicating R1 is cognitively intact for daily decision making. R1's Patient Health Questionnaire(PHQ-9) score is 1, indicating minimal depression. On 3/29/22, an admission trauma assessment was completed with no triggers. On 1/22/24, a care plan was implemented stating that R1 chooses to exercise their right to engage in an intimate/sexual activity with another Resident/person. This initiated care plan was in response to a Consent for Physical/Sexual/Intimate Expressions completed on 1/22/24. Surveyor reviewed the facility reported incident of R1 reporting on 1/7/24 that R2 gave R1 a shoulder massage, and after the shoulder massage, R2 reached down R1's thigh towards R1's genitals. Surveyor notes there is no completed Trauma Assessment for R1 after the incident. There is no attempt for a psychological referral by the facility. The facility did not complete a new PHQ-9 to assess R1 for depression. The first and only documentation of any psychosocial follow-up is on 1/10/24, by the former social worker(SW-E) who documents that R1 feels safe and it is water under the bridge. Surveyor also notes there is no physician notification. On 2/8/24 at 10:15 AM, Surveyor spoke to R1 about the incident. R1 stated it was R2's first time touching R1 inappropriately and R1 stated it was definitely awkward. R1 informed Surveyor that R1 felt uncomfortable with the incident and had not had anything like that happen before. R1 stated that the facility did not offer R1 any referrals for psychosocial intervention to help process through the incident. R1 stated R2 passes R1 in the hallway and there is no contact. On 2/8/24 at 2:30 PM, Surveyor shared the concern that there was no psychosocial assessment and intervention related to R2 touching R1 inappropriately with Administrator(NHA-A) and Director of Nursing(DON-B). DON-B stated that a trauma assessment along with psychological intervention should have been implemented in response to the incident involving R1. DON-B stated the expectation is that there should have been psychosocial monitoring of R1 for any significant changes. Surveyor shared the concern of R1 having diagnoses of anxiety disorder and major depressive disorder places R1 at significant vulnerability related to the incident. No further information was provided by the facility at this time.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0825 (Tag F0825)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, and record review, the facility did not ensure therapy services were provided in a timely manner for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, and record review, the facility did not ensure therapy services were provided in a timely manner for 1 resident (R) (R3) of 1 Resident reviewed for therapy services. *R3 was admitted into the facility on [DATE]. R3 was referred to therapy based on R3's comprehensive care plan along with physician orders dated 12/22/23 for evaluation and treatment and R3 was not evaluated until 12/26/23 for speech (ST), and physical (PT) therapy, and was first evaluated for occupational (OT) therapy on 12/27/23. Findings Include: The facility's Admission/readmission policy and procedure revised 10/03 documents that .therapy orders are communicated to the therapy department. The policy also documents .Information about Resident admission is communicated in a timely manner to the appropriate departments. R3 was admitted to the facility on [DATE] with diagnoses of Atherosclerotic Heart Disease of Native Coronary Artery, Hyperlipidemia, Muscle Weakness, Unsteadiness on Feet, and Type 2 Diabetes Mellitus. R3 discharged from the facility on 1/2/24. R3 was her own person while at the facility. R3's admission Minimum Data Set (MDS) dated [DATE] documented R3's Brief Interview for Mental Status(BIMS) score to be a 15, indicating R3 was cognitively intact for daily decision making. R3's MDS also documented R3 required supervision for upper body dressing, substantial to maximum assistance for lower body dressing, partial to moderate assistance for mobility, and substantial to maximum assistance for transfers. Surveyor reviewed R3's physician orders which document that on 12/22/23, orders were received for OT, PT, and ST to eval and treat. R3's admission Data Collection and Baseline Care Plan Tool dated 12/22/23, document that R3 was admitted to the facility for skilled services and would be requiring PT. R3 was motivated towards rehabilitation. On 12/22/23, R3's comprehensive care plan documents that R3 has limited physical mobility. However, R3's [NAME] which instructs nursing staff on how to take care of R3 does not document specific instructions for mobility, transfers, toileting, and eating. R3's [NAME] is also confusing in that it is documented that R3 is non-weight bearing and it also documents that R3 is weight-bearing. R3 was screened for ST on 12/26/23 and it was determined that R3 did not require ST therapy. Surveyor reviewed R3's PT Evaluation and Plan of Treatment which was completed on 12/26/23. It is documented that R3 was independent with mobility and did not use any assistive devices prior to admission to the facility. The PT assessment summary states that R3 has experienced a decline in overall functional mobility and would benefit from skilled therapy. Surveyor reviewed R3's OT Evaluation and Plan of Treatment which was completed on 12/27/23. It is documented that R3 was independent in self-care and required no supervision prior to admission to the facility. OT's evaluation documents that R3 currently presented with impairments in balance, mobility, and strength resulting in limitation and/or participation restrictions in the areas of mobility and self care with requires skilled OT services to increase functional activity tolerance, increase safety awareness and maximize independence with activities of daily living(ADLS). On 12/27/23, Nurse Practitioner(NP-J) examined R3 for an initial visit and documented that PT and OT to eval and treat for increased strength, balance, transfers, and mobility and continue to monitor the PT and OT progress. On 2/8/24 at 10:06 AM, Surveyor interviewed the Therapy Director(TD-C) in regards to the delay of R3 receiving therapy services. TD-C informed Surveyor that there should be a 1-2 day turn-around for a Resident to start therapy. Therapy is notified by email of when a Resident is arriving to the facility, and nursing obtains physician orders for therapy services. TD-C stated TD-C did not know R3 was being admitted to the facility on [DATE]. TD-C stated the admissions department notifies therapy of Residents being admitted to the facility. TD-C stated that the Director of Nursing(DON-B) called TD-C on 12/23/23 and informed that R3 needed to be evaluated for therapy services. TD-C stated that TD-C tried to find therapists to come in and evaluate R3 but could not find anyone, consequently the delay in therapy services. On 2/8/23 at 12:59 PM, Surveyor spoke with the Admissions Director(AD-D) who stated AD-D sends an email to all departments including the therapy department detailing the arrival of a new or return from hospital Resident. AD-D states that AD-D attempts to not do late admissions on a Friday, because it can all go down hill. AD-D provided Surveyor with email documentation that R3 was going to be picked up at 2:00 PM from the hospital and be admitted to the facility. Surveyor notes that TD-C received the email. On 2/9/24 at 1:18 PM, DON-B agreed with Surveyor's concern that R3 should have been evaluated and treated right away by therapy services and this would have helped to determine instructions for nursing staff on R3's mobility, transfers, and toileting abilities. Surveyor shared this hampered R3's ability to attain, and/or restore R3's highest practicable level of physical and functional well being. No further information was provided by the facility at this time. On 2/9/24 at 1:37 PM, the facility informed Surveyor that the facility does not have a policy and procedure for the process of Residents receiving therapy services.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview the Facility did not provide a safe, comfortable and homelike environment which had the poten...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview the Facility did not provide a safe, comfortable and homelike environment which had the potential to affect a pattern of Residents who use the shower/bathing room on the 2nd & 5th units. * Wing 5 shower/bathing room has ceiling tiles that have been moved exposing ceiling pipes. In the tub area there are 2 tiles missing for the cove base on the right side and on the left side there is a wall tile missing. * Wing 2 shower/bathing room the toilet seat is loose and the call light in the shower area is not working. * There is a piece of floor tile missing on the floor by the door which leads to the smoking area outside. Findings include: The Preventative Maintenance Program policy not dated under Policy Explanation and Compliance Guidelines documents 1. The Maintenance Director is responsible for developing and maintaining a schedule of maintenance services to ensure that the buildings, grounds, and equipment are maintained in a safe and operable manner. 1. On 2/7/24 at 9:02 a.m. Surveyor observed in the Wing 5 shower/bathing room [ROOM NUMBER] ceiling tiles above the tub that have been moved over approximately half way exposing pipes in the ceiling. In the tub area on the right side there are 2 tiles missing for the base cove and are located on the floor. On the left side of the tub area there is a tile missing in the second tile row. On 2/8/24 at 9:09 a.m. Surveyor observed in the tub area located in the Wing 5 shower/bathing room on the right side the 2 tiles are still missing for the base cove and are located on the floor. On the left side of the tub area the tile is still missing in the second tile row. 2. On 2/7/24 at 9:10 a.m. Surveyor observed in the Wing 2 shower/bathing room the toilet seat is loose and is positioned towards the right side of the toilet. On 2/7/24 at 9:13 a.m. Surveyor attempted to activate the call light in the shower area of the Wing 2 shower/bathing room. Surveyor noted when Surveyor pulled the string to activate the call light the red light did not go on indicating the call light was not activated and the call light above the door of the Wing 2 shower/bathing room was not on. On 2/8/24 at 8:43 a.m. Surveyor observed the toilet seat in the Wing 2 shower/bathing room is still loose and is positioned towards right side of the toilet. Surveyor pulled the call light string located in the shower area and noted the red light did not come on and the call light above the door is not on. 3. On 2/8/24 at 9:28 a.m. Surveyor observed there is a piece of floor tile approximately four inches by six inches missing by the door leading out to the smoking area. On 2/7/24 at 9:21 a.m. Surveyor asked CNA (Certified Nursing Assistant)-I if there is a shower/bathing room on wing 4. CNA-I replied no explaining the shower rooms are on 2 & 5. On 2/7/24 at 1:48 p.m. Surveyor asked R2 about the Facility's environment. R2 informed Surveyor the call light in the shower room on unit 2 does not work. R2 informed Surveyor when you pull the string a red light is suppose to go on. R2 also informed Surveyor the toilet seat is also loose. Surveyor asked how long the call light hasn't worked in 2nd wing shower room. R2 informed Surveyor maybe November. On 2/8/24 at 3:05 p.m. Surveyor met with MD (Maintenance Director)-G and inquired about the preventative maintenance program at the Facility. MD-G informed Surveyor he does daily rounds and if there are work orders he will fix what is on the work order. Surveyor asked MD-G if he checks the shower/bathing rooms. MD-G replied just to make sure nothing is wrong. Surveyor asked MD-G if he checks the call lights in the shower/bathing rooms on the 2nd & 5th wings. MD-G replied yes, explaining to see if they are operational. Surveyor inquired when was the last time he checked the call lights in the Facility. MD-G replied last week. Surveyor asked MD-G if he checks toilet seats to see if they are loose. MD-G replied not too often unless one of Residents or CNA tell me. Surveyor asked MD-G if there are any tiles in the shower/bathing areas that need to be repaired. MD-G replied not in shower rooms, no. At 3:11 p.m. Surveyor asked MD-G to accompany Surveyor to the wing 5 shower/bathing room. Surveyor showed MD-G the tiles in the tub area which are off the wall & cove base and asked MD-G if he was aware these tiles needed to be repaired. MD-G replied no I wasn't. At 3:13 p.m. MD-G accompanied Surveyor to the wing 2 shower/bathing room. Surveyor asked MD-G if he had any work orders for this room. MD-G replied no. Surveyor showed MD-G the loose toilet seat and call light in the shower area not working. MD-G informed Surveyor he can swap out the call light. Surveyor asked MD-G if he has anything to show Surveyor when the last time he checked the shower/bathing areas including the call lights & toilet seats. MD-G replied no I don't.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0661 (Tag F0661)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not develop and implement an effective discharge planning process for 4 (...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not develop and implement an effective discharge planning process for 4 (R9, R10, R11, and R12) of 5 Residents reviewed for discharge plans implemented to effectively transition the Residents to post-facility care. *R9 discharged home on [DATE] and the facility did not make the necessary referrals for home health so that services could be started after discharge and to assist with the transition of moving back into the community. The facility did not set up follow-up with a primary care physician(PCP). R9's discharge summary did not include all the pertinent information from all interdisciplinary team(IDT) , a final summary of R9's; status at the time of discharge and a post-discharge plan of care developed with the participation of the resident and/ or representative. *R10 discharged home on [DATE] and the facility did not make the necessary referrals for home health so that services could be started after discharge and to assist with the transition of moving back into the community. The facility did not set up follow-up with a primary care physician(PCP). R10's discharge summary did not include all the pertinent information from all interdisciplinary team(IDT) , a final summary of R10's; status at the time of discharge and a post-discharge plan of care developed with the participation of the resident and/ or representative. *R11 discharged home on [DATE] and the facility did not make the necessary referrals for home health so that services could be started after discharge and to assist with the transition of moving back into the community. The facility did not set up follow-up with a primary care physician(PCP). R11's discharge summary did not include all the pertinent information from all interdisciplinary team(IDT) , a final summary of R11's; status at the time of discharge and a post-discharge plan of care developed with the participation of the resident and/ or representative. *R12 discharged home on 1/26/24 and the facility did not make the necessary referrals for home health so that services could be started after discharge and to assist with the transition of moving back into the community. The facility did not set up follow-up with a primary care physician(PCP). R12's discharge summary did not include all the pertinent information from all interdisciplinary team(IDT) , a final summary of R12's; status at the time of discharge and a post-discharge plan of care developed with the participation of the resident and/ or representative. Findings Include: Surveyor reviewed the facility's Discharge/Transfer of Resident policy and procedure effective 5/3/22 and notes the following: .Procedure 1. Explain discharge procedure to Resident and family. Provide additional health education or medication instruction information for Resident or family as indicated in lay terms. 2. An attending physician order is required to discharge. Verbal or telephone orders are acceptable. 3. Inform all departments of anticipated and actual discharge. 7. Complete Transfer Form accurately and completely including vital signs. Ensure that Resident's current physical and psycho/social assessment, medications and current treatment is completely described and available to the receiving facility upon transfer. 10. Thoroughly assess Resident prior to discharge/transfer. 11. Document discharge summary. Include notes on specific instructions given(medications, dressing, etc) to Resident an responsible parties in lay terminology. 1. R9 was admitted to the facility on [DATE] with diagnoses of Type 2 Diabetes Mellitus, Morbid Obesity, Chronic Obstructive Pulmonary Disease, Obstructive Sleep Apnea, Acquired Absence of Other Right Toe(s), Alcohol Abuse, Depression, and Anxiety Disorder. R9 was his own person while at the facility. R9's Quarterly Minimum Data Set (MDS) dated [DATE] documents R9's Brief Interview for Mental Status (BIMS) score to be 15, indicating R9 was cognitively intact for daily decision making. R9 was independent with bed mobility, transfers, dressing, and activities of daily living (ADLs). R9's discharge care plan was initiated on 2/8/24, during the survey process. The most significant intervention initiated on 2/8/24 was to evaluate/record R9's abilities and strengths, with family/caregivers/IDT. Determine gaps in abilities which will affect discharge. Address gaps by making community referral, pre-discharge physical(PT) and occupation(OT) therapy or internal referral. On 11/8/23, Nurse Practitioner (NP-J) wrote that R9 was to have home health and to follow-up with PCP and pain management in 1 to 2 weeks. NP-J also documented that R9 was continue to use the CPAP upon discharge. Surveyor reviewed R9's physician orders and notes an order for discharge was obtained on 10/20/23 for one time only until 10/24/23, however, R9 was not discharged until 11/9/23 and no new discharge order was obtained. Surveyor also notes at time of discharge, the following significant orders were in place: -CPAP every night at bedtime -To post surgical wound to right lateral foot: cleanse with NS, pat dry, apply leptospermum honey to base of wound cover with dry. Change daily and as needed. -To trauma wound to right second toe: cleanse with NS, pat dry, apply leptospermum honey to base of wound cover with dry. Change daily and as needed. -Insulin Lispro(1 unit dial) pen-injector per sliding scale Surveyor reviewed R9's discharge summary that was started 11/2/23 with a planned discharge date of 11/4/23, but was signed 11/9/23. -Discharge vitals were not taken on day of discharge but are dated 11/1/23. -Activities Pursuits has no documentation -There is no documentation that R9's pre and post discharge medications have been reconciled. -Social service discharge summary has no documentation The discharge summary states to continue with medication administration as ordered, seek wound care physician and PCP. There is no documentation that the facility assisted with this process as well as did not set up home care as NP-J indicated was to be done. R9's discharge summary does not document R9's recapitulation of R9's stay There is no documentation that was R9 educated on the proper technique to the insulin pen injector. Surveyor notes that R9 was educated on completing wound care prior to discharge. 2. R10 was admitted to the facility on [DATE] with diagnoses of Acquired Absence of Other Left Toe(s), Iron Deficiency Anemia, Obstructive Sleep Apnea, Type 2 Diabetes Mellitus with Hyperglycemia, and Morbid Obesity. R10 was his own person while at the facility. R10's Quarterly Minimum Data Set (MDS) dated [DATE] documents R10's Brief Interview for Mental Status (BIMS) score to be 15, indicating R10 was cognitively intact for daily decision making. R10 was independent with bed mobility, transfers, dressing, and activities of daily living(ADLs). R10's discharge care plan was initiated on 2/9/24, during the survey process. R10 was last seen in the facility by the wound physician who documented that R10 required an evaluation by wound care specialist within 7 days with further intervention as indicated. Surveyor notes there is no documentation that R10 was assisted with that. Surveyor does note that R10 received teaching on wound care for discharge. Surveyor reviewed R10's physician orders at time of discharge, and the following significant orders were in place: -Insulin Lispro(1 unit dial) pen-injector per sliding scale -Calcium alginate to both wounds, covered with ABD, wrap with kerlex MWF and as needed. Surveyor reviewed R10's discharge summary that documents a planned discharge date of 10/27/23. -Discharge vitals were not taken on day of discharge but are dated 10/20/23. -Activity Summary and Rehabilitation Therapy has no documentation. -There is no documentation that R10's pre and post discharge medications have been reconciled. The discharge summary does not contain documentation that R10 was assisted with a follow-up appointment with a PCP. Instructions state that R10 requires wound care to the left foot. The discharge summary does not document assisting R10 with setting up follow-up for wound care. There is no documentation that was R10 educated on the proper technique to the insulin pen injector. 3. R11 was admitted to the facility on [DATE] with diagnoses of Heart Failure,Type 2 Diabetes Mellitus, Morbid Obesity, Hypertensive Heart Disease with Heart Failure, and Chronic Kidney Disease, Stage 3. R11 was her own person while at the facility. R11's admission Minimum Data Set(MDS) dated [DATE] documents R11's Brief Interview for Mental Status(BIMS) score to be 14, indicating R11 was cognitively intact for daily decision making. R11 was dependent for bathing. R11 required partial to moderate assistance for upper dressing and substantial to maximum assistance for lower dressing. R11 was independent in mobility in bed and substantial to maximum assistance for sit to stand. R11 was dependent for transfers. R11's discharge care plan was initiated on 2/8/24, during the survey process. The most significant intervention initiated on 2/8/24 was to evaluate/record R11's abilities and strengths, with family/caregivers/IDT. Determine gaps in abilities which will affect discharge. Address gaps by making community referral, pre-discharge physical (PT) and occupation (OT) therapy or internal referral. On 12/11/23 Medical Doctor (MD-P) documented that R11 wants to be discharged home and says R11 will finish therapy at home. MD-P documented social work follow-up for discharge planning. On 12/13/23 NP-J documented that R11 feels like R11 can go home with home health. Social work is aware and to follow-up with discharge planning. Surveyor reviewed R11's discharge summary that documents a planned discharge date of 12/15/23. The only section containing documentation is the rehabilitation information. All other IDT sections contain no documentation. There is no documentation that R11 was assisted with a follow-up appointment with a PCP. R11's discharge summary does not document a recapitulation of R11's stay. R11's discharge summary contains no documentation that R11 was assisted with setting up home services as indicated by MD-P and NP-J. 4. R12 was admitted to the facility on [DATE] with diagnoses of Chronic Obstructive Pulmonary Disease, Essential Hypertension, Type 2 Diabetes Mellitus, Unspecified Disorder of Adult Personality and Behavior, and Depression. R12 was his own person while at the facility. R12's admission Minimum Data Set(MDS) dated [DATE] documents R12's Brief Interview for Mental Status(BIMS) score to be 15, indicating R12 was cognitively intact for daily decision making. Showers for R12 was not attempted due to medial condition. R12 required set-up assistance for upper dressing and substantial to maximum assistance for lower dressing. Sit to stand, lying to sitting, sit to lying was not attempted due to safety. R12 was dependent for transfers. R12's [NAME] documents that R12 requires moderate assistance of 1 for bed mobility, toileting. R12 requires hoyer lift with assistance of 2 to transfer, and a slide board transfer of assistance of 1 from wheelchair to commode. R12's discharge care plan was initiated on 2/8/24, during the survey process. The most significant intervention initiated on 2/8/24 was to evaluate/record R12's abilities and strengths, with family/caregivers/IDT. Determine gaps in abilities which will affect discharge. Address gaps by making community referral, pre-discharge physical (PT) and occupation (OT) therapy or internal referral. Surveyor reviewed R12's physician orders at time of discharge, and the following significant orders were in place: -To diabetic wound to left and right heel, cleanse with NS, pat dry, apply prisma or equivalent to wound bed, cover with abd, wrap with kerlex. Change MWF and as needed. -Insulin Lispro(1 unit dial) pen-injector per sliding scale -Insulin Glargine Subcutaneous Solution-inject 10 unit subcutaneously at bedtime On 1/26/24, NP-Q documented that R12's bilateral heel wounds had significantly deteriorated since last wound clinic evaluation. NP-Q also documented home health referral for ongoing wound care and physical and occupational therapies to continue strengthening, mobility and activities of daily living. Follow up with primary care provider for ongoing chronic disease management and specialists as indicated. NP-Q documented that home health services are medially necessary for R12, including either intermittent skilled nursing and/or therapy and R12 is homebound in that absences from home require considerable and taxing effort, are infrequent or of short duration, or are attributable to the need to receive health care. Surveyor reviewed R12's discharge summary that documents a planned discharge date of 1/26/24. R12's only sections containing documentation is the physical and mental functional status, nutritional status, and skin condition. There is no documentation that R12 was assisted with a follow-up appointment with a PCP. R12's discharge summary contains no documentation that R12 was assisted with setting up home services and follow-up wound care as indicated by NP-Q. The discharge summary does not document if R12 was set up with durable medical equipment for discharge home. R12's discharge summary does not document if family/Resident was educated on wound care and the proper technique to the insulin pen injector.
Oct 2023 7 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0582 (Tag F0582)

Could have caused harm · This affected 1 resident

Based on record review and interview, the facility did not ensure written notification of Medicare Non-Coverage was signed by the resident and/or the resident's representative acknowledging receipt an...

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Based on record review and interview, the facility did not ensure written notification of Medicare Non-Coverage was signed by the resident and/or the resident's representative acknowledging receipt and understanding of the notification and of their appeal rights for 3 of 3 residents (R101, R1, and R36) reviewed whose Medicare coverage was ending, and had remaining Medicare eligible days and remained residing in the facility. Findings include: 1. Surveyor reviewed R101's Notice of Medicare Non-Coverage (CMS 10123- NOMNC) form which indicated R101's Medicare coverage would end 6/24/2023. The notice included appeal rights. The form includes the following, Please sign below to indicate you received and understood this notice. I have been notified that coverage of my service will end on the effective date indicated on this notice and that I may appeal this decision by contacting my Quality Improvement Organization (QIO). There is an area for Signature of Patient or Representative and Date. Surveyor noted there is no Resident or Resident Representative signature or date on this form. There is a hand written note on this form that states, Verbal notice given to (name of guardian) on 6/22/23 at 1:55 pm. which was signed and dated by Minimum Data Set (MDS) Nurse/Licensed Practical Nurse (LPN)-D dated 6/22/23. Surveyor reviewed a Skilled Nursing Facility Advanced Beneficiary Notice of Non-Coverage (SNFABN- CMS-10055) which documented beginning on 6/25/2023 you may have to pay out of pocket for this care if you do not have other insurance that may cover these costs. The form notifies the resident/resident representative of their appeal rights and to choose 1 of 3 options as to whether they wish to continue receiving care and whether they wish to appeal the decision that the resident no longer meets skilled daily Medicare criteria for coverage. Surveyor noted Option 3 was checked indicating the resident/resident representative did not want the care listed above and that they understand that they are not responsible for paying and that they cannot appeal to see if Medicare would pay. There is an area of the form that states, signing below means you've received and understand this notice. You'll also get a copy for your records. There is an area for Signature of Patient or Authorized Representative and a date. Surveyor noted there is no resident or resident representative signature or date on the form. There is a hand written note on the form that states, Verbal notice give to (name of guardian) on 6/22/23 @ 1:55 pm signed by MDS/LPN-D. 2. Surveyor reviewed R1's Notice of Medicare Non-Coverage (CMS 10123- NOMNC) form which documented R1's Medicare coverage would end 8/28/23. The notice included appeal rights. The form includes the following, Please sign below to indicate you received and understood this notice. I have been notified that coverage of my service will end on the effective date indicated on this notice and that I may appeal this decision by contacting my Quality Improvement Organization (QIO). There is an area for Signature of Patient or Representative and Date. Surveyor noted there is no Resident or Resident Representative signature or date on this form. There is a hand written note on this form that states, Verbal notice given to (name AHCPOA) on 8/24/23 @ 3:30 pm which was signed and dated by Minimum Data Nurse/Licensed Practical Nurse (MDS-LPN)-D dated 8/24/23. Surveyor reviewed a Skilled Nursing Facility Advanced Beneficiary Notice of Non-Coverage (SNFABN- CMS-10055) documenting beginning on 8/29/2023 you may have to pay out of pocket for this care if you do not have other insurance that may cover these costs. The form notifies the resident/resident representative of their appeal rights and to choose 1 of 3 options as to whether they wish to continue receiving care and whether they wish to appeal the decision that the resident no longer meets skilled daily Medicare criteria for coverage. Surveyor noted Option 3 was checked indicating the resident/resident representative did not want the care listed above and that they understand that they are not responsible for paying and that they cannot appeal to see if Medicare would pay. There is an area of the form that states, signing below means you've received and understand this notice. You'll also get a copy for your records. There is an area for Signature of Patient or Authorized Representative and a date. Surveyor noted there is no resident or resident representative signature or date on the form. There is a hand written note on the form that states, Verbal notice give to (name of AHCPOA) on 8/24/23 @ 3:30 pm signed by MDS/LPN-D. 3. Surveyor reviewed 36's Notice of Medicare Non-Coverage (CMS 10123- NOMNC) form which indicated R36 Medicare coverage would end 10/13/2023. The notice included appeal rights. The form includes the following, Please sign below to indicate you received and understood this notice. I have been notified that coverage of my service will end on the effective date indicated on this notice and that I may appeal this decision by contacting my Quality Improvement Organization (QIO). There is an area for Signature of Patient or Representative and Date. Surveyor noted there is no Resident or Resident Representative signature or date on this form. There is a typed note on this form that states, Verbal notice given to (name of AHCPOA/activated health care power of attorney) on 10/11/23 which was signed and dated by Minimum Data Nurse/Licensed Practical Nurse (MDS-LPN)-D dated 10/11/23. Surveyor reviewed a Skilled Nursing Facility Advanced Beneficiary Notice of Non-Coverage (SNFABN- CMS-10055) documenting beginning on 10/14/2023 you may have to pay out of pocket for this care if you do not have other insurance that may cover these costs. The form notifies the resident/resident representative of their appeal rights and to choose 1 of 3 options as to whether they wish to continue receiving care and whether they wish to appeal the decision that the resident no longer meets skilled daily Medicare criteria for coverage. Surveyor noted Option 3 was checked indicating the resident/resident representative did not want the care listed above and that they understand they are not responsible for paying and that they cannot appeal to see if Medicare would pay. There is an area of the form that states, signing below means you've received and understand this notice. You'll also get a copy for your records. There is an area for Signature of Patient or Authorized Representative and a date. Surveyor noted there is no resident or resident representative signature or date on the form. There is a typed note on the form that states, Verbal notice give to (name of AHCPOA) on 10/11/23 at 1:45pm. signed by MDS/LPN-D. On 10/25/23 at 8:30 am, Surveyor interviewed MDS/LPN-D who stated she is responsible for providing residents with the notifications and appeal rights when a resident will be going off of Medicare coverage. MDS/LPN-D stated the business office will help out when she is not there. Surveyor asked MDS/LPN-D if anyone at the facility follows-up with ensuring the resident and/or the resident's representative signs and dates the notifications and appeal rights for the Medicare non- coverage. MDS/LPN-D stated, No. Surveyor asked MDS/LPN-D if she has received training in regards to providing residents and/or resident responsible parties of Medicare Non-Coverage to ensure resident/resident representative signatures and dates are on these forms. MDS/LPN-D stated she did not recall if she had training on this or not. Surveyor informed MDS/LPN-D of the need to ensure residents and/or resident representatives sign and date the Medicare Notices of Non-Coverage, ensuring their understanding of the discontinuance of Medicare coverage and their right to appeal. Surveyor shared the above with Administrator (NHA)- A and Director of Nursing (DON)-B on 10/25/23 at 3:13 pm and no additional information was provided.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the Facility did not provide respiratory care consistent with professional st...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the Facility did not provide respiratory care consistent with professional standards of practice for 1 (R44) of 2 Residents reviewed for respiratory care. * R44 was observed not to have his oxygen administered per order, the oxygen was not signed out as administered and his oxygen tubing was not labeled with the date it was changed. R44 also did not have a care plan for oxygen use. Finding include: R44 was admitted to the facility on [DATE] with diagnosis that included End stage renal disease and recent history of pneumonia. On 10/25/23 R44's admission Minimum Data Set (MDS) dated [DATE] was reviewed and indicated R44 was assessed to have a Brief Interview for Mental Status score of 15 indicating fully intact long and short term memory. On 10/24/23 at 1:30 PM R44 was observed in his recliner chair in his room with his oxygen on. The oxygen concentrator was set at 5 liters per minute. R44 indicated he had been using oxygen continuously in his room since the middle of September 2023 when he contracted pneumonia. R44's oxygen tubing was observed and did not have a date indicating when it was placed. On 10/24/23 at 1:35 PM Licensed Practical Nurse (LPN)- F came into R44's room and the surveyor asked her what rate R44's oxygen should be at. LPN-F indicated she did not know and left to check R44's orders, LPN-F came back about 5 minutes later and indicated R44's oxygen rate should be between 1-4 liters per minute. LPN-E then took R44's pulse oximetry level which was 95% and lowered his oxygen to 3 liters a minute. LPN-F indicated that was her first time looking at R44's oxygen today since she started at 7:00 AM. On 10/24/23 at 3:00 PM, Director of Nurses (DON)-B was interviewed and indicated oxygen tubing should be labeled with a date when it is changed. On 10/24/23 R44's current physician's orders were reviewed and read: Oxygen 1-4 liters as needed to keep pulse oximeter above 92% with a start date of 9/26/23. On 10/24/23 R44's medication and treatment administration records were reviewed for September and October 2023 and read: Oxygen 1-4 liters as needed to keep pulse oximeter above 92% with a start date of 9/26/23. R44's oxygen was not signed out as administered for September or October 2023. On 10/2423 R44's care plan was reviewed and no care plan for the use of oxygen was found. On 10/25/23 the facility's policy titled oxygen administration no date was reviewed and read: document date, time and method of administration, number of liters per minute. Make the necessary notation on the residents care plan. The above findings were shared with the Nursing Home Administrator-A and DON-B on 10/25/23 at 3:00 PM. Additional information was requested if available, none was provided.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not provide pharmaceutical services, including services that assure the ac...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not provide pharmaceutical services, including services that assure the accurate storage, dispensing and administering of all drugs and biological's to meet the needs of residents for 1 (R31) of 3 residents investigated for proper medication administration. *R31 was observed to be left 2 doses of a nebulizer treatment for her to self-administer. R31 was observed also to have an albuterol inhaler in her bedside dresser. R31 did not have an assessment or care plan to self-administer these medications. Findings include: On 10/26/23 the facility's policy titled, Self-Administration of Medications dated 1/2018 was reviewed and read: If a resident desires to self-administer medications, an assessment is conducted of the resident's cognitive, physical and visual ability to carry out the responsibility. If the resident demonstrates the ability to safely self-administer medications, a further assessment of the safety of bedside medication storage is conducted. R31 was admitted to the facility on [DATE] with diagnosis that included Dementia. On 10/25/23 R31's Annual Minimum Data Set (MDS) dated [DATE] was reviewed and indicated R31's Brief Interview for Mental Status score was 11, which indicates moderate cognitive impairment. On 10/25/23 at 7:54 AM Registered Nurse (RN)-M was observed administering R31 her medication. RN-M indicated [R31] self-administers her inhalers, nebulizer, eye drops and cream. RN-M prepared [R31's] oral medication and watched her take them. RN-M then asked R31 if she had her inhalers, eye drops and cream. R31 opened her bedside drawer and pulled out an albuterol inhaler and indicated that was all she had. RN-M indicated that the albuterol inhaler was only as needed and placed it back in R31's bedside drawer. RN-M them filled R31's nebulizer with Ipratroplum-Albuterol 0.5-2.5 milligrams (MG). RN-M then placed a tube of Albuterol 2.5 mg unopened by the nebulizer. RN-M indicated [R31] would administer these by herself. RN-M then went to the medication cart and found R31's Spriva and Advair inhaler and watched R31 administer them. RN-M then administered R31's eye drops. On 10/25/23 at 1:30 PM Director of Nurses (DON)-B provided the surveyor with R31's self-administration assessment of medication assessment dated [DATE]. The assessment indicated [R31] could self-administer her Spriva inhaler as long as she was supervised. DON-B was interviewed and indicated there was no other assessment for any other medication to be self administered by [R31]. DON-B indicated that [R31] should not have any medication stored in her room. DON-B also indicated [R31] should have a care plan for self-administration of medication and did not have one. On 10/25/23 R31's care plan was reviewed and did not address her self-administration of medication. On 10/25/23 R31's current physician orders were reviewed and read: Albuterol Sulfate 2 puffs every 6 hours as needed for shortness of breath/wheezing, Albuterol Sulfate Nebulization solution 2.5 mg three times a day, Advair 500-50 micrograms 1 puff two times a day, Ipratroplum-Albuterol 0.5-2.5 mg two times a day. Spriva 18 micrograms handihaler 2 puff inhale one time a day for shortness of breath supervised self-administration (this is the only medication on R31's orders that indicated supervised self-administration). The above finding were shared with the Nursing Home Administrator-A and DON-B on 10/25/23 at 3:00 PM. Additional information was requested if available. None was provided.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. On 10/24/23, at 09:28 AM, during initial tour of the facility, Surveyor detected a strong odor of urine towards the middle ha...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. On 10/24/23, at 09:28 AM, during initial tour of the facility, Surveyor detected a strong odor of urine towards the middle hallway of Unit 1 between room [ROOM NUMBER] and room [ROOM NUMBER]. On 10/25/23, at 08:23 AM, Surveyor made observations of the environment on Unit 1. At this time it was noted there was a strong, persistent urine odor present in the middle of the hallway by room [ROOM NUMBER] and room [ROOM NUMBER]. On 10/25/23, at 01:21 PM, Surveyor interviewed Housekeeping Supervisor-C who stated that housekeeping cleans all resident rooms daily and the carpeted hallways get cleaned weekly. Housekeeping Supervisor stated that the hallway carpet for Unit 1 was done last Thursday. Surveyor inquired about the strong urine odor and Housekeeping Supervisor-C stated that they are aware of the persistent odor. She explained that there is a resident in room [ROOM NUMBER] that spills urine from the portable urinal and that the urine is getting under the flooring. She stated that every day she gets in the resident room to mop up the dried urine, however the smell of urine persists. Housekeeping Supervisor-C stated that administration is aware of the smell, and that they need to do something different because the smell just keeps coming back even when they clean it daily. On 10/25/23, at 11:41 AM, Surveyor spoke with Director of Nursing (DON)-B regarding the strong urine odor on Unit 1. DON-B stated they are aware of the smell and they believe its from room [ROOM NUMBER]. DON-B stated that they have been working with the resident to encourage a different toileting method so that the urinal with urine doesn't get spilled at night. DON-B stated that they will continue to look into this to find a solution. On 10/25/23, at the end of the day meeting with Nursing Home Administration (NHA)-A and DON-B, Surveyor explained concerns with the persistent urine smell on Unit 1 (100 unit). No additional information was provided at this time. Based on observation and interview, the facility did not ensure a clean, comfortable and homelike environment which had the potential to affect 1 of 7 (R20) resident rooms observed and 18 of 18 residents residing on wing 1. *R20's room was observed to have wall scrapping with plaster gouges and the metal door frame was heavily scrapped. * On 10/24 and 10/25/23, a strong persistent urine odor was noted in the 100 unit hallway which had the potential to affect all 18 residents residing in this unit. Findings include: 1. On 10/24/23 at 9:27 am., Surveyor observed R20's bedroom. Surveyor noted heavy wall scrapping and plaster gouging on the wall behind R20's bed and along the length of the wall along the side of R20's bed. Surveyor also noticed the metal door frame was heavily scrapped on both sides. Surveyor attempted to interview R20 regarding his room however, R20 was not able to respond to the questions posed. Surveyor noted a reasonable person would not want a room with heaving wall scraping and gouges into the plaster. On 10/25/23 03:13 PM, Surveyor shared the above findings with Administrator (NHA)-A and Director of Nursing (DON)-B regarding R20's room having heavily scrapped with with plaster gouging on both walls and with the door frame being heavily scratched. NHA-A stated they observed this as well.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on review of daily staff postings, staffing schedules, and interview, the facility did not use the services of a registered nurse (RN) for at least 8 consecutive hours a day, 7 days a week. * On...

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Based on review of daily staff postings, staffing schedules, and interview, the facility did not use the services of a registered nurse (RN) for at least 8 consecutive hours a day, 7 days a week. * On 8/5/23 and 8/19/23 there was no RN who worked for 8 consecutive hours. This deficient practice has the potential to affect all 57 residents residing in the facility on 8/5/23 and all 62 residents residing in the facility on 8/19/23. Findings include: On 10/25/23 at 12:45 PM, Surveyor interviewed Human Resources (HR)-I regarding the facility staffing patterns. Surveyor asked if there was a time when the facility had no RN for 8 consecutive hours. HR-I reported that the Payroll Based Journal (PBJ) triggered for no RN for 8 consecutive hours on 8/6/23 and on 8/19/23. Surveyor and HR-I reviewed the Daily Staffing Census and schedule and it was determined there was an RN working for 8 consecutive hours on 8/6/23 and HR-I stated she would be fixing the information so that the PBJ report would accurately reflect an RN as working 8 consecutive hours on 8/6/23. Surveyor reviewed the Daily Staffing Census dated 8/5/23 which indicated the daily resident census was 57. Surveyor also reviewed the nurse staffing schedule for 8/5/23. There was no RN working on Saturday 8/5/23. Surveyor asked HR-I if there was an RN who worked on 8/5/23. HR-I stated the PBJ report did not trigger for no RN working 8 consecutive hours on that day. HR-I stated Director of Nursing (DON)-B was on call and would have had to be asked to come in. HR-I stated she could not tell by the time clock if DON-B worked on 8/5/23 because DON-B is salary and does not punch in. HR-I also stated DON-B is not listed for any bonus that day so that would mean DON-B did not come in. HR-I stated there was no RN working on 8/5/23. Surveyor and HR-I reviewed the Daily Staffing Census information for 8/19/23. The resident census on 8/19/23 was 62. Surveyor and HR-I reviewed the Daily Staffing Census and the nursing schedule for 8/19/23 and noted Licensed Practical Nurse (LPN)- J was the on call nurse, with no RN listed as working on the schedule. HR-I stated she could not tell by the time clock whether LPN-J had come in however there was no bonus as listed for LPN-J. HR-I stated there was no RN on for 8/19/23. HR-I stated no other dates were triggered for not having an RN working for 8 consecutive hours as indicated by the PBJ report. On 10/25/23 at 10:28 am, Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B informed Surveyor the facility has not been short staffed and was meeting the determined staffing needs. DON-B informed Surveyor the facility always has a nurse on-call who will come in and work in any capacity needed. DON-B stated that between DON-B, RN-K, LPN-J and RN-L, there is always someone who will come in to work. On 10/25/23 at 3:05 pm, Surveyor shared with NHA-A and DOB-B the concern that there was no RN coverage for 8 consecutive hours on 8/5/23 and 8/19/23. Surveyor welcomed any additional information the facility may have regarding this concern. On 10/26/23 at 12:18 pm, Surveyor asked NHA-A if he was able to find any additional information pertaining to RN coverage on 8/5/23 and 8/19/23. NHA-A stated, No I wasn't.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected most or all residents

3. On 10/23/23 at 12:20 PM, 2 gnats landed on Surveyor in the front common area. On 10/25/23 at 8:20 AM, Surveyor was watching medication pass with Licensed Practical Nurse (LPN)-F and 3 gnats went in...

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3. On 10/23/23 at 12:20 PM, 2 gnats landed on Surveyor in the front common area. On 10/25/23 at 8:20 AM, Surveyor was watching medication pass with Licensed Practical Nurse (LPN)-F and 3 gnats went in front of Surveyor's face. LPN-F stated she has been working here 2 weeks and the gnats are all over and are a problem. On 10/25/23 at 1:29 PM, R31 indicated gnats were in her room recently but she doesn't see any now. R31 indicated when they appear they bother her. On 10/26/23 at 7:33 AM, Housekeeper- E indicated gnats are everywhere and have been for awhile. Housekeeper-E indicated that her supervisor has been trying to find a product to get rid of the gnats and haven't found one yet. On 10/26/23 at 7:25 AM, a gnat landed on Surveyor's computer in the front common area. 2. On 10/25/23 at 12:15pm, Surveyor interviewed R25. R25 has a diagnosis of quadriplegia and is dependent with cares. R25 stated there is a problem with gnats and flies in the facility. R25 stated flies have landed on his face and because he is a quadriplegic, he is unable to brush the fly away. R25 stated he keeps the door to his room closed because of the fly issue. During the interview, Surveyor observed the door to R25's room was closed. Surveyor did not observe any flies in R25's room. R25 stated the reason Surveyor doesn't see any flies in the room is because he keeps the door closed. Based on observation, record review, and interview, the facility did not maintain an effective pest control program so that the facility is free of pests. During the survey, residents complained of the facility having gnats, which were observed by Surveyors. The facility hired an exterminator in the spring of 2023 however the facility continues to have gnats. This deficient practice has the potential to affect all 50 of 50 residents residing in the facility at the time of the survey. Findings include: 1. On 10/24/23 at 11:00 am, Surveyor conducted a resident group meeting in the facility's small dining room with 6 residents in attendance (R11, R12, R28, R30, R37, and R41.) 4 of the 6 residents in attendance reside on the 200 unit. The residents from the 200 unit reported if you have food in your room you will have gnats. R28 who is the President of Resident Council reported when dinner trays are not picked up right away this will cause gnats. One of the residents who resides on the 200 unit indicated there were gnats in his room right now. Residents stated some trays are left overnight and this causes gnats; it is hit or miss with tray pick up. R30 stated that the gnats love moisture and they come from the vents when it rains. On 10/25/23 10:28 am, Surveyor discussed the concern regarding gnats with Administrator (NHA)-A and Director of Nursing (DON)-B. NHA-A stated back in July and August 2023, there were a few rooms with gnats. We had an exterminator come out weekly. DON-B stated in the last 2 to 3 weeks she has instructed the Certified Nursing Assistants to pick up trays and has not seen gnats in awhile. Surveyor noted according to the 9/6/23 Resident Council Meeting Minutes, under New Food Business documents: Food trays need to be passed out when the cart comes to the floor, also before shift ends-pick trays up.
MINOR (C) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Minor Issue - procedural, no safety impact

Garbage Disposal (Tag F0814)

Minor procedural issue · This affected most or all residents

Based on observations and interview, the facility did not ensure garbage and refuse were properly disposed in the outside garbage storage receptacles. This deficient practice had the potential to affe...

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Based on observations and interview, the facility did not ensure garbage and refuse were properly disposed in the outside garbage storage receptacles. This deficient practice had the potential to affect all 50 Residents residing at the facility during the onsite visit. * Excessive litter was observed in the area surrounding two dumpsters which included, paper, wrappers, a black garbage bag, cigarette boxes, cigarette butts and numerous disposable gloves. Findings include: The facility policy, entitled Pest Control, dated 5/19/22, states: Guidelines: #16. Outside dumpsters shall be of sufficient size that the lid can be tightly closed. The containers shall be stored on a smooth surface of non-absorbent material. #17. The dumpster shall be kept clean and maintained in good repair, the lid shall be kept closed and there shall be no garbage outside of the dumpster. On 10/23/23 at 08:52 AM, Surveyor took an initial tour of the kitchen and outside garbage receptacles with Cook-G. Surveyor observed two large dumpsters. The blue dumpster had two lids up in an open position with garbage inside of the dumpster. Surveyor observed paper garbage on the ground surrounding area and by the building as you exit to walk to the dumpsters. Surveyor noted an excessive amount of cigarette butts outside the exit door on the surrounding ground. Observed around the blue dumpster was a black garbage bag, numerous cigarette butts, two cigarette boxes, 16 disposable gloves, wrappers scattered around the ground and other paper litter. Cook-G explained that garbage was picked up weekly, however was unsure of the day. On 10/25/23 at 01:46 PM, Surveyor spoke with Nursing Home Administrator (NHA)-A who stated that maintenance would be responsible to monitor the outside garbage. Surveyor informed NHA-A of observations of the outside dumpsters and NHA-A stated that the person in maintenance is very new and has been focused on other aspects of the facility. This was just an oversight. NHA-A also stated that it's everyone's responsibility that takes garbage outside to ensure that if any garage spills out that it be picked up. On 10/26/23 at 11:05 AM, Surveyor interviewed Maintenance Director-H who informed Surveyor he recently started about 2 weeks ago. Maintenance Director-H stated he is responsible for the outside dumpster area. He stated that garbage is picked up once a week and there should not be any litter on the ground surrounding the dumpsters. Surveyor informed Maintenance Director-H of the observations of litter outside of the dumpster and he stated he would take care of it. No additional information was provided.
Jun 2023 9 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. R7 was admitted on [DATE] to the facility with diagnoses that included Uncontrolled Type 2 Diabetes Mellitus, Congestive Hear...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. R7 was admitted on [DATE] to the facility with diagnoses that included Uncontrolled Type 2 Diabetes Mellitus, Congestive Heart Failure, Chronic Kidney Disease, Peripheral Artery Disease and Morbid Obesity. Surveyor reviewed the admission Minimum Data Set (MDS) with an assessment reference date of 2/4/23 for R7. Documented under Section C, Cognition was a Brief Interview for Mental Status (BIMS) score of 15 which indicated cognitively intact. Documented under Skin Conditions was Risk of Pressure Ulcer/Injuries was 1. Yes. Documented under number of unstageable pressure ulcers due to coverage of wound bed by slough or eschar was 3. Surveyor reviewed R7's Hospital Patient Discharge Summary with a date of 1/28/23. Documented under Discharge Instructions was Wound Care: Continue per wound care recommendations below. Right Leg: paint with iodine, cover with gauze, rolled gauze, and tubigrip, change [daily]. Left Leg: santyl (necrotic tissue only), hydrofera blue, gauze rolled gauze, and tubigrip change [daily.] Surveyor reviewed MD orders for R7. The hospital discharge wound care orders were not entered into R7's EMR. Surveyor reviewed R7's admission assessment documented by Registered Nurse (RN)-M on 1/28/23. RN-M did not enter R7's wound care orders. On 6/28/23 at 7:35 AM Surveyor interviewed RN-M. Surveyor asked who oversees putting wound care orders in on admission. RN-M stated Wound RN-E would put in the wound care orders. Surveyor reviewed R7's wound assessment documented by Wound RN-E on 1/28/23. RN-E did not enter R7's wound care orders. On 6/28/23 at 7:50 AM Surveyor interviewed RN-E. Surveyor asked who oversees putting wound care orders in on admission. RN-E stated the admission nurse unless he is in the building and then sometimes he will. Surveyor noted RN-E did the admission wound assessment but no orders had been put in. RN-E was unsure why and stated weekends are hectic. RN-E stated he or RN-M should have entered them and another nurse should have verified the orders. Surveyor reviewed R7's Progress Notes. Documented on 1/28/23 was Resident admitted from [hospital] at 1240 . Weeping wounds on [both lower] extremities noted, dressing reinforced . Surveyor reviewed R7's MD orders entered on 1/29/23. Documented was Change [bilateral lower extremities] kerlix, wash, pat dry and apply kerlix [twice daily] for weeping . This order did not follow the specific wound care orders from the hospital and did not include antiseptic or chemical debriding agent to aid in healing and preventing infection. On 6/28/23 at 9:36 AM Surveyor interviewed Director of Nursing (DON)-B. Surveyor asked who oversees putting wound care orders in on admission. DON-B stated the RN doing the admission or RN-E if it is a significant wound. Surveyor noted no one put in the wound care orders from the hospital on 1/28/23. DON-B stated RN-M or RN-E should have put the orders in. DON-B stated they should have communicated better. Based on interview, observation, and record review, the facility did not ensure 2 (R9 and R7) of 6 residents reviewed for pressure injuries received the necessary treatment and services, consistent with professional standards of practice to promote healing, prevent infection, and prevent new pressure injuries from developing. *R9 was identified to be at risk for pressure injuries. R9 developed a stage 2 pressure injury to the sacrum on 11/16/23. R9 was hospitalized on [DATE] returning to the facility on [DATE]. R9 was readmitted on [DATE] with a Stage 3 pressure injury to the sacrum on 11/23/23. The facility did not revise R9's care plan to implement pressure reducing devices such as wheelchair cushion, air mattress, or off-loading heels until 12/14/22 (22 days after readmission.) On 12/14/22, R9 was readmitted with a stage 3 pressure injury to the right heel at which time R9's potential for skin integrity care plan was updated. The area was noted to have a decline on 12/26/23 with no change in treatment and no revision to R9's care plan. On 3/2/23, R9 was readmitted with a deep tissue injury (DTI) to the right lateral foot. On 3/15/23, the right lateral foot wound bed was described as 100% eschar. The facility continued to stage this area as a DTI rather than an unstageable pressure injury from 3/15/23 through 6/18/23. No assessment of the pressure injury was conducted during the week of 3/6/23. The facility did not update R9's potential for skin integrity care plan to identify the unstageable pressure injury to the right heel and the DTI (unstageable) to the right lateral foot until 5/3/23. Even though R9's Minimum Data Sets indicate R9 has not exhibited refusal of cares, Surveyor noted a care plan which identified R9 refuses cares, and refuses repositioning (dated 7/26/19, 8/2/19, 12/7/22.) R9's care plans were not updated to reflect alternate ways to encourage compliance with cares and repositioning. There was no indication risks and benefits were discussed with R9 so that R9 could make an informed decision regarding his pressure prevention and treatment. There was no indication alternate measures to provide pressure relief that R9 may find acceptable was discussed and care planned for. On 6/26/23, the dressing on the right heel was observed to have serosanguinous drainage and the edge of the dressing was peeling and appeared dirty. On 6/27/23, R9 is observed to have the same dressing on his heel. According to R9, the nurse did not do a dressing change on 6/26/23 and a dressing change has not been completed in a number of days. On 6/27/23, the nurses signed as doing the dressing change which later was said to have been done by the wound Doctor whom R9 does not see. On 6/27/23, R9 was noted to have a pillow under his calves however R9's heel was not off loaded and was resting directly on the mattress. On 6/26/23 & 6/27/23, Surveyor observed no dressing covering the pressure injury on the right lateral foot. R9's right lateral foot went from a deep tissue injury to an unstageable pressure injury. *R7 was admitted to the facility 1/28/23 from the hospital with lower extremity pressure injuries. The hospital gave specific daily wound care orders that were not transcribed into R7's electronic medical record (EMR.) Wound care orders were entered into R7's EMR on 1/29/23 but did not follow the specific hospital recommendations. Example 1 regarding R9 rises to a scope and severity level of a G (harm/isolated.) Findings include: 1. R9's diagnoses includes chronic obstructive pulmonary disease, hypertension, atrial fibrillation, congestive heart failure, and diabetes mellitus. The potential for an impairment to skin integrity care plan initiated 10/1/19 & revised 7/20/22 has the following interventions: * Apply lotion to dry skin as resident allows/tolerates. Initiated 10/1/19. * Assist resident to keep skin clean and dry/incontinence per ADL POC (activity daily living plan of care). Initiated 10/1/19 & revised 10/15/19. * Assist with self cathing as needed. Initiated 10/1/19. * Educate resident/family/caregivers of causative factors and measures to prevent skin in jury as needed. Initiated 10/1/19 & revised 10/15/19. * Encourage to keep peri area dry, avoid moisture. Initiated 2/10/21. * Encourage appropriate placement of NEB and CPAP tubing (ie: out from under bare skin, out from under bony prominence's,etc). Initiated 10/1/19. * Identify/document potential causative factors and eliminate/resolve where possible. Initiated 10/1/19 & revised 10/15/19. * Monitor for s/s (signs/symptoms) further infection (right hip replacement site), update MD (medical doctor) as needed. Initiated 10/1/19. * Monitor for side effects of the ATBx (antibiotic), anticoagulants and pain patches: gastric distress, rash, or allergic reactions which could exacerbate skin injury. Update MD as needed. Initiated 10/1/19 & revised 10/15/19. * Implement pressure reducing device i.e. w/c (wheelchair) cushion, air-mattress, off-loading heels, etc. Initiated 12/14/22. R9 developed a sacrum pressure injury on 11/16/22 which was identified as a Stage 2 with measurements of 4.0 x 3.0 x 0.2. R9 was transferred to the hospital on [DATE] and returned on 11/23/22. Upon readmission R9's sacral pressure injury was identified as a Stage 3 with measurements of 8.5 cm x 6.0 cm x 0.2 cm. There was no revision in R9's at risk for potential for skin integrity care plan until 12/14/22 (22 days after readmission). R9's skin impairment/wound form on 3/27/23 & thereafter does not include a sacrum pressure injury which has healed. Surveyor also noted R9 has the following refusal care plans: Resident has hx (history) of self propelling backwards in wheelchair in facility and running into things. Resident has been asked to propel correctly but choose to propel backwards. Refuses to follow healthcare recommendations. Initiated 7/26/19 & revised 12/7/22. Resident displays conflictual, difficult behavior with other persons related to: refuses lab draws from facility, refuses all therapeutic interventions in room, resident puts call light on for assistance, then leaves room, denies putting call light on. Behavior symptoms are manifested by: refusing cares from nursing staff not familiar with resident refuses to see specialist md. Initiated 12/7/22 & revised 6/16/23. All interventions are dated 12/7/22. Resident is resistive to care - resident reuses to allow staff to apply sunscreen prior to going outside, refuses to offload from buttocks, refuses to allow staff to turn and reposition in bed, refuses air mattress. Initiated 8/2/19 & revised 11/16/22. All interventions dated 8/2/19. R9's refusal care plans were not updated to reflect alternate ways to encourage compliance with cares and repositioning. There was no indication risks and benefits were discussed with R9 so that R9 could make an informed decision regarding his pressure prevention and treatment. There was no indication alternate measures to provide pressure relief that R9 may find acceptable was discussed and care planned for. RIGHT HEEL The PPS 5 day Minimum Data Set (MDS) dated [DATE] assesses R9 as having a Brief Interview for Mental Status (BIMS) score of 14 which indicates R9 is cognitively intact with daily decision making skills. The MDS assesses R9 has needing extensive assistance with 2 staff for bed mobility. The MDS indicates R9 does not exhibit any rejection of cares. The MDS indicates R9 is at risk for pressure injuries and has 1 unstageable pressure injure with a wound bed covered with slough and/or eschar and had 1 pressure injury upon admission/reentry. The MDS indicates the use of a pressure reducing device for chair, bed and pressure ulcer care. R9's care plan continued to identify a potential for an impairment to skin integrity initiated 10/1/19 & revised 7/20/22 (as noted above) with interventions listed in part as: * Educate resident/family/caregivers of causative factors and measures to prevent skin in jury as needed. Initiated 10/1/19 & revised 10/15/19. * Encourage to keep peri area dry, avoid moisture. Initiated 2/10/21. * Encourage appropriate placement of NEB and CPAP tubing (ie: out from under bare skin, out from under bony prominence's,etc). Initiated 10/1/19. * Identify/document potential causative factors and eliminate/resolve where possible. Initiated 10/1/19 & revised 10/15/19. * Implement pressure reducing device i.e. w/c (wheelchair) cushion, air-mattress, off-loading heels, etc. Initiated 12/14/22. The skin impairment/wound form dated 12/14/22 documents for does the resident have a pressure injury, yes is answered, location is right heel, stage of pressure injury is Stage 3 and measurements are 0.5 x 2.5 x 0.2. The wound bed is 100% granulation. Surveyor noted an updated to R9's potential for skin intergrity dated 12/14/22 to implement pressure reducing device i.e. w/c (wheelchair) cushion, air-mattress, off-loading heels, etc The nurses note dated 12/15/22 documents Resident noted to have new wound to right heel pressure wound. Resident has been refusing cares, refusing meds, refusing positioning. Resident seen by [Physician's name] at [Name] wound clinic. Received new order from wound clinic. Recommendations for treatment not available in house. Called wound clinic, received new orders for silver alginate to wound bed, collagen sheet to sacral wound. Orders carried out. PCP (primary care physician) made aware. Surveyor noted R9's care plans were not updated to reflect alternate ways to encourage compliance with cares and repositioning. There was no indication risks and benefits were discussed with R9 so that R9 could make an informed decision regarding his pressure prevention and treatment. There was no indication alternate measures to provide pressure relief that R9 may find acceptable was discussed and care planned for. R9's treatment to right heel from 12/15/22 to 1/18/23 is clean with normal saline, pat dry, apply alginate with silver to base of wound, cover with dry dressing, change M, W, F (Monday, Wednesday, Friday) & PRN (as needed). The skin impairment/wound form dated 12/20/22 for location is right heel, stage of pressure injury is Stage 3 and measurements are 2.0 x 1.0 x 0.2 The wound bed is 100% granulation. The skin impairment/wound form dated 12/26/22 for location is right heel, stage of pressure injury is Unstageable and measurements are 2.0 x 1.0 x 0.2 The wound bed is 20% granulation and 80% slough. Surveyor noted a decline in the condition of the pressure injury with the wound bed now having 80% slough and an increase in measure measurement since 12/14/23, there was no change in treatment and no revision in R9's potential for skin integrity care plan and no revision to the care plan addressing R9's refusals. Surveyor noted weekly assessments for R9's right heel until 3/27/23. The skin impairment/wound form dated 3/27/23 for location is right heel, stage of pressure injury is unstageable, and measurements are 2.0 x 1.0 x 0.1. Surveyor noted there is no description of the wound bed. There are weekly assessment starting 4/3/23 with the most recent assessment dated [DATE] for location is right heel, stage of pressure injury is Unstageable and measurements are 0.7 x 0.7 x nm (not measured) The wound bed is 10% granulation and 90% slough. RIGHT LATERAL FOOT R9 was hospitalized from [DATE] to 3/2/23. Upon return to the Facility R9 was assessed as having a right lateral deep tissue pressure injury with measurements of 2.0 x 1.0 x nm. The treatment was skin prep. Upon readmission R9's potential for skin integrity care plan was not revised and an actual pressure injury care plan was not developed until 5/3/23. The skin impairment/wound form dated 3/6/23 for location documents right lateral foot, stage is Deep Tissue Injury: Persistent non blanchable deep red, maroon or purple discoloration, measurement is 2.0 x 1.0 x nm, the wound bed is intact non blanchable skin. The skin impairment/wound form dated 3/15/23 for location documents right lateral foot, stage is Deep Tissue Injury: Persistent non blanchable deep red, maroon or purple discoloration, measurement is 3.0 x 1.0 x 0.5, the wound bed is 100% eschar. R9's pressure injury is incorrectly staged as a wound bed with 100% eschar should be staged as unstageable. There was no revision in R9's potential for skin integrity care plan was not revised and an actual pressure injury care plan was not developed until 5/3/23. The skin impairment/wound form dated 3/22/23 for location documents right lateral foot, stage is Deep Tissue Injury: Persistent non blanchable deep red, maroon or purple discoloration, measurement is 3.0 x 1.0 x 0.5, the wound bed is 20% slough & 80% eschar. R9's pressure injury continues to be incorrectly staged. There is no assessment during the week of 3/26/23 to 4/1/23 for R9's right lateral foot pressure injury. The skin impairment/wound form dated 4/3/23 & 4/10/23 for location documents right lateral foot, stage is Deep Tissue Injury: Persistent non blanchable deep red, maroon or purple discoloration, measurement is 3.0 x 1.0 x 0.5, the wound bed is 20% slough & 80% eschar. R9's pressure injury continues to be incorrectly staged. The skin impairment/wound form dated 4/17/23 for location documents right lateral foot, stage is Deep Tissue Injury: Persistent non blanchable deep red, maroon or purple discoloration, measurement is 1.0 x 1.0 x nm, the wound bed is 10% granulation & 90% slough. R9's pressure injury continues to be incorrectly staged. The nurses note dated 4/25/23 documents Resident was readmitted to facility. Resident has new order of antibiotics Cefepime 1g (gram) every 12 hours for 7 days for Morganea Bacteremia MDR (multidrug resistant) and pseudomas UTI (urinary tract infection). Resident had been admitted to the hospital for sepsis on 4/11/23. Resident has open wound on RT (right) heel, RT lateral foot, BLE (bilateral lower extremities) scabs. Resident has PICC (peripherally inserted central catheter) LF (left forearm) arm. The skin impairment/wound form dated 4/25/23 for location documents right lateral foot, stage is Deep Tissue Injury: Persistent non blanchable deep red, maroon or purple discoloration, measurement is 1.0 x 1.0 x nm, the wound bed is 10% granulation & 90% slough. Barriers to wound healing documents Resident is a [AGE] year old male with history of obesity, cellulitis, covid 19, history of fungal infection to groin area. Resident incontinent of urine, wears pullups causing friction. Resident has difficulty in mobility. Non compliant with elevating legs, sits in w/c (wheelchair) for extended periods of time. Resident refuses to follow healthcare recommendations. Resident with recent hospitalization requiring surgical intervention due to abscess. Resident refuses to offload and turn and reposition. Surveyor noted the right lateral foot is incorrectly staged as a wound bed with 90% slough should be staged as unstageable. Although the MDS' indicate no rejection of cares, Surveyor noted no indication in R9's record of the facility have a discussion with R9 regarding the risks and benefits of R9's decisions to not follow healthcare recommendations pertaining to the prevention and treatment of pressure injuries such as R9's refusal to elevate legs, sitting in w/c for extended periods of time, refusing to offload and turn and reposition. The quarterly MDS (Minimum Data Set) with an assessment reference date of 4/27/23 has a BIMS (brief interview mental status) score of 15 which indicates cognitively intact. R9 is assessed as requiring extensive assistance with one person physical assist for bed mobility, transfer, & toilet use, does not ambulate, is always continent of urine & always incontinent of bowel. R9 is assessed as being at risk for pressure injuries and has one un-stageable - slough &/or eschar which was present upon admission/reentry and one deep tissue injury present upon admission/reentry. The MDS indicates R9 exhibits no rejection of cares. The skin impairment/wound form dated 5/1/23 for location documents right lateral foot, stage is Deep Tissue Injury: Persistent non blanchable deep red, maroon or purple discoloration, measurement is 1.0 x 1.0 x nm, the wound bed is 10% granulation & 90% slough. Surveyor noted the right lateral foot continues to be incorrectly staged as a wound bed with 90% slough should be staged as unstageable. The resident has an un-stageable pressure ulcer to his right heel and a DTI (deep tissue injury) to his right lateral foot care plan Initiated & revised on 5/3/23 has the following interventions: * Administer treatments as ordered and monitor effectiveness. Initiated & revised 5/3/23. * Air mattress on bed, settings based on weight. Initiated 5/3/23 & revised 6/13/23. * Assess/record/monitor wound healing. Measure length, width and depth where possible. Assess and document status of wound perimeter, wound bed and healing progress. Report improvements and declines to MD. Initiated & revised on 5/3/23. * The resident requires supplemental protein as ordered to promote wound healing. Initiated & revised 5/3/23. * Weekly treatment documentation to include measurement of each area of skin breakdown's width, length, depth, type of tissue and exudate. Initiated & revised 5/3/23. The at risk pressure injury care plan was not revised and a pressure injury care plan was not developed until 5/3/23. The skin impairment/wound form dated 5/8/23 & 5/15/23 for location documents right lateral foot, stage is Deep Tissue Injury: Persistent non blanchable deep red, maroon or purple discoloration, measurement is 1.0 x 1.0 x nm, the wound bed is 10% granulation & 90% slough. Surveyor noted the right lateral foot continues to be incorrectly staged. The skin impairment/wound form dated 5/22/23 & 5/30/23 for location documents right lateral foot, stage is Deep Tissue Injury: Persistent non blanchable deep red, maroon or purple discoloration, measurement is 0.5 x 0.5 x nm, the wound bed is 10% granulation & 90% slough. Surveyor noted the right lateral foot continues to be incorrectly staged. The skin impairment/wound form dated 6/5/23& 6/12/23 for location documents right lateral foot, stage is Deep Tissue Injury: Persistent non blanchable deep red, maroon or purple discoloration, measurement is 0.3 x 0.3 x nm, the wound bed is 10% granulation & 90% slough. Surveyor noted the right lateral foot continues to be incorrectly staged. The skin impairment/wound form dated 6/19/23 for location documents right lateral foot, stage is measurement is 0.2 x 0.2 x nm, the wound bed is 10% granulation & 90% slough. Surveyor noted the right lateral foot stage is Deep Tissue Injury: Persistent non blanchable deep red, maroon or purple discoloration, measurement is 0.2 x 0.2 x nm, the wound bed is 10% granulation and 90% slough. Surveyor noted the right lateral foot continues to be incorrectly staged. On 6/26/23 at 10:09 a.m. Surveyor asked R9 if he has any pressure injuries. R9 informed Surveyor he has a wound on his heel that hasn't been changed in a week. Surveyor asked R9 permission to observe cares for him with Med Tech/CNA(Certified Nursing Assistant)-X. R9 gave Surveyor permission. On 6/26/23 from 10:11 a.m. to 10:39 a.m. Surveyor observed morning cares for R9 and observed R9 transfer from the bed into the wheelchair using a slide board with Med Tech/CNA-X. During this observation at 10:25 a.m. Surveyor observed a dressing on R9's right heel. Surveyor observed on the outside of the dressing there is an area of serosanguineous drainage approximately the size of a nickel and the edge of the dressing was peeling up & appeared to dirty. There is an unstageable pressure injury on the right lateral side of R9's foot which is an approximate size of a dime and does not have a dressing. There were no concerns identified with Med Tech/CNA-X during this observation. The nurses note dated 6/27/23 at 3:16 a.m. documents Pt (patient) sleeping on this shift with no complaints of pain. Self cath for retention. Continues with no complaints of discomfort. Treatment done by wound care team. This note was written by RN (Registered Nurse)-W. On 6/27/23 at 7:55 a.m. Surveyor observed R9 in bed on his back wearing yellow gripper socks, a pillow under R9's calves, with R9's heels on the mattress. Surveyor asked R9 about the green pressure relieving boots in the chair and asked R9 if he wears these boots. R9 replied no and explained if he has a pillow it's okay. R9 informed Surveyor he has never had an infection in the bone. Surveyor asked R9 if the nurse did his treatment last night. R9 replied no it's the same one. Surveyor asked R9 if it would be alright for Surveyor to look at his foot later. R9 replied yes. On 6/27/23 at 8:04 a.m. Surveyor spoke to CNA-Y and informed CNA-Y Surveyor would like to look at R9's feet. CNA-Y informed Surveyor R9 wants to get up after breakfast around 9:30 a.m. On 6/27/23 at 9:30 a.m. Surveyor observed R9 sitting in a wheelchair dressed for the day. On 6/27/23 at 10:26 a.m. Surveyor asked CNA-Y if R9 wears pressure relieving boots. CNA-Y replied no he refuses in bed she will put a pillow so R9's heels are not on the mattress but he also refuses. Surveyor asked CNA-Y if she could accompany Surveyor to R9's room in order for Surveyor to look at R9's feet. On 6/27/23 at 10:28 a.m. CNA-Y removed R9's gripper sock from the right foot. Surveyor observed there is no dressing on R9's right lateral pressure injury and the dressing on the right heel is the same dressing as Surveyor had observed yesterday. Surveyor asked R9 if it would be alright if Surveyor went to get DON-B, asked CNA-Y not to place the sock back on and left R9's room to get DON-B. On 6/27/23 at 10:34 a.m. Surveyor asked DON-B to accompany Surveyor to R9's room and while walking to R9's room asked when wound rounds are done. DON-B replied Monday afternoon. Surveyor asked DON-B if R9 is seen by [Name of] wound doctor. DON-B asked RN-E, who is the Facility's wound nurse, if R9 sees [Name of] wound doctor. RN-E replied no he refused. On 6/27/23 at 10:37 a.m. Surveyor entered R9's room with DON-B and RN-E. Surveyor showed DON-B & RN-E R9's right lateral unstageable pressure injury which does not have a dressing and informed DON-B & RN-E there wasn't a dressing yesterday. Surveyor also informed DON-B & RN-E the dressing on R9's right heel is not dated and is the same dressing as Surveyor observed yesterday. R9 informed DON-B his dressing has not been done in a number of days. DON-B informed Surveyor R9 is alert and orientated. Surveyor informed DON-B there is a nurses note dated today which documents the treatment was done by the wound team. DON-B informed Surveyor she is going to speak to the nurse who wrote the note. On 6/27/23 from 10:42 a.m. to 10:48 a.m. Surveyor observed the treatment for R9's right heel & right lateral foot with RN-E. Surveyor noted RN-E completed the treatment to the right heel and lateral foot of cleanse area with normal saline, pat dry, apply silver alginate, cover with dry dressing. This treatment was ordered on 5/11/23 every Monday, Wednesday, Friday, and PRN (as needed). No concerns were identified during this observation. On 6/28/23 at 9:58 a.m. Surveyor asked RN-E who is responsible for skin integrity care plans. RN-E replied that is MDS. RN-E informed Surveyor he also meets with MDS and puts in care plans. Surveyor went over R9's care plan with RN-E informing RN-E there wasn't an actual pressure injury care plan until 5/3/23 and R9 returned from the hospital on 3/2/23 with a right lateral foot DTI. RN-E replied wow I did not know. Surveyor asked RN-E why he kept staging R9's right lateral foot as a DTI when the wound bed became 100% eschar then granulation with slough. RN-E informed Surveyor he probably did not change it but it's unstageable. Surveyor informed RN-E on 3/27/23 the right heel assessment was not completed and there is no assessment for the right lateral pressure injury during the week of 3/26/23 to 4/1/23. RN-E informed Surveyor he was not working at the Facility during this time explaining he left at the end of the month for a few days and then they brought him back. On 6/28/23 at 10:05 a.m. Surveyor asked DON-B if she was able to speak with RN-W. DON-B informed Surveyor RN-W got the information from R9, she didn't check the pressure injury or follow up. Surveyor asked why RN-W initialed the treatment as being completed. DON-B informed Surveyor R9 told RN-W it was completed by [Name of] wound doctor. Surveyor asked DON-B if RN-W did the treatment. DON-B replied no. Surveyor informed DON-B R9 was readmitted on [DATE] with a right lateral DTI, which then was unstageable and a care plan wasn't developed until 5/3/23. DON-B informed Surveyor she will check into this. On 6/28/23 at 1:40 p.m. DON-B provided R9's care plans to Surveyor. Surveyor reviewed this set of care plans and noted they are the same care plans Surveyor had. R9's pressure injury care plan was not developed until 5/3/23.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on record review and interview, the facility did not ensure an observation of physical abuse was reported to the State Survey Agency within the required 2 hours. This was observed with 1 (R10 an...

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Based on record review and interview, the facility did not ensure an observation of physical abuse was reported to the State Survey Agency within the required 2 hours. This was observed with 1 (R10 and R11) of 7 facility self-report investigations reviewed. * On 11/13/22 at 6:00 PM, R10 was observed by staff to open hand slap R11 on the chest 4 times, which resulted in R10 being incarcerated by the local police. This resident to resident altercation of abuse was not reported to the State Survey Agency within 2 hours. This altercation of abuse was reported to the State agency 14 hours later. Findings include: Surveyor reviewed the facility's policy and procedures for Abuse dated 7/28/2022. The procedure indicates under Section VII. External Reporting: - Initial reporting for an allegation of abuse has been made, the administrator, or designee, shall complete and submit a DQA (Division of Quality Assurance) for F-62617, notifying DQA that an occurrence of abuse has been reported and being investigated. This report shall be made immediately. This term immediate following management of the immediate risk to the resident or residents, including the administration of necessary medical attention, and establishing the safety of the residents or residents involved or not later than two hours after forming the suspicion, if the events that cause the suspicion result in serious injury or not later than 24 hours if the events that cause suspicion do not result in serious bodily injury. Surveyor reviewed a facility self-report investigation involving R10 and R11. On 11/13/22 at 6:00 PM, R10 hit R11 in their chest with their open hand. The police were called and R10 was taken into custody. This resident to resident incident of abuse was not reported to the State Agency until 11/14/2022 at 8:33 AM. This event was observed directly by RN-C (Registered Nurse) who physically intervened. The Administrator who completed this facility self-report investigation was not available to interview. On 6/27/23 at 10:56 AM, Surveyor spoke with DON-B (Director of Nurses.) DON-B was not involved in this self-report investigation. On 6/27/23 at 11:30 AM, Surveyor spoke with RN-C. RN-C indicated R10 was intoxicated and wheeled up to R11 and slapped them in the chest 4 times. RN-C physically stood between R10 and R11. R11 was also in a wheelchair and did not obtain any injury. R11 did not have a response to this event, nor could recall it happened. RN-C did call the police and Administrator. R10 was yelling and not calming down. The police did take R10 into custody. R10 did not return to the facility. RN-C does not recall any staff statements or participation with the facility self-report investigation. On 6/27/23 at 3:00 PM at the facility exit meeting, Surveyor shared the concerns with this self-report investigation. There was no additional information.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0661 (Tag F0661)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure 1 (R14) of 3 residents reviewed for discharge received a comple...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure 1 (R14) of 3 residents reviewed for discharge received a completed discharge summary. R14 was discharged from the facility on 10/21/22 and there is no documented evidence a discharge summary was completed. Findings include: R14 was admitted to the facility on [DATE] for rehabilitation for strengthening. The progress note dated 10/21/22 indicate Resident discharged home with meds (medication) and personal belongings at 1200. Transport by mom in a family car. Surveyor reviewed R14's medical record and did not find a discharge summary, which would include a recapitulation of the resident's stay, a final summary of the resident's status and a medication list. On 6/27/23 at 1:30 p.m. Surveyor asked DON (Director of Nursing)-B if R14 had a discharge summary. DON-B stated she could not find any discharge summary for R14 and one should have been completed and given to R14. On 6/28/23 the facility's policy and procedure titled, Discharge/Transfer of Resident dated 5/3/22 was reviewed and read: Document discharge summary. Include notes on specific instructions given to resident and responsible parties in lay terminology. The above findings were shared the Administrator and DON at the daily exit meeting on 6/27/23 at 3:00 PM. Additional information was requested if available. None was provided.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility did not ensure 1 (R9) of 3 Residents reviewed received required assistance wit...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility did not ensure 1 (R9) of 3 Residents reviewed received required assistance with their ADL's (activities daily living). * R9 did not receive their twice weekly showers/baths consistently per their plan of care. Findings include: The Bathing - Shower and Tub Bath policy and procedure with an effective date of 5/3/22 under Guidelines documents A shower, tub bath, or bed/sponge bath will be offered according to resident's preference twice weekly or according to the resident's preferred frequency and as needed or requested. R9's diagnoses includes chronic obstructive pulmonary disease, hypertension, atrial fibrillation, congestive heart failure, and diabetes mellitus. The quarterly MDS (Minimum Data Set) with an assessment reference date of 4/27/23 has a BIMS (brief interview mental status) score of 15 which indicates cognitively intact. R9 is assessed as requiring extensive assistance with one person physical assist for bed mobility, transfer, & toilet use, does not ambulate, is always continent of urine & always incontinent of bowel, and during the assessment period bathing did not occur. On 6/26/23 at 10:11 a.m. R9 informed Surveyor people will say I'm lying but I didn't have a shower for 92 days, didn't get no bed bath, no shower. Surveyor informed R9 Surveyor will look into this for him. On 6/27/23 at 3:00 p.m. during the end of the day meeting with Administrator-A and DON (Director of Nursing)-B Surveyor asked for shower sheets for R9 from April 2023 to present. On 6/28/23 at 7:30 a.m. Surveyor was provided with 2 shower sheets dated 6/4/23 & 6/11/23 which documented R9 refused the shower. Surveyor was not provided with any shower sheets for April 2023, May 2023, or any other dates in June 2023. The CNA (Certified Nursing Assistant) [NAME] as of 6/28/23 under the bathing section documents * Bath days: Check finger/toe nails for cleaning/clipping needs on bath days & assist as needed. * Bathing. On 6/28/23 at 10:31 a.m. Surveyor informed DON-B Surveyor had only been provided with 2 shower sheets in June and asked if there was any other shower sheets or any where else in R9's medical record where documentation may be located regarding showers. DON-B informed Surveyor the other place where there may be documentation is in the progress notes. Surveyor reviewed R9's progress notes from 4/1/23 to present for documentation regarding R9's showers and noted the following: The nurses note dated 5/27/23 documents Resident offered to be laid down, resident refused to lay down, also refused shower during shift states washes self up in bed. On 6/28/23 at 11:37 a.m. DON-B informed Surveyor there is no further information regarding R9's showers. On 6/28/23 at 12:10 p.m. Surveyor noted under the task tab a question regarding bathing. Question #3 documents type of bathing received. Surveyor noted for 6/1/23 is checked for not applicable, 6/4/23, 6/8/23, & 6/11/23 are checked for resident refused, 6/15/23 & 6/18/23 are checked for not applicable and 6/22/23 & 6/26/23 are checked for shower. On 6/28/23 at approximately 12:20 p.m. Surveyor informed DON-B Surveyor had noted under the task tab a question for bathing. Surveyor informed DON-B Surveyor was only able to look at the past 30 days and asked DON-B if she could print out question #3 which documents the type of bathing received for R9 for the months April and May 2023. On 6/28/23 at 12:40 p.m. DON-B provided Surveyor with April & May question #3 for type of bathing receiving. Surveyor noted for 4/1/23 to 4/30/23 documents No records found. For the period 5/1/23 to 5/31/23, for type of bathing received documents for 5/4/23, 5/7/23, & 5/11/23 not applicable, 5/14/23 resident refused, 5/21/23 bed bath/sponge bath, 5/25/23 resident refused, and 5/28/23 not applicable. R9 did not consistently receive his twice weekly showers.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0849 (Tag F0849)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview and record review, the facility did not ensure the hospice communication process was followed for 2 Res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview and record review, the facility did not ensure the hospice communication process was followed for 2 Residents (R) (R19 and R1) of 2 Residents reviewed for hospice services. *The facility did not ensure hospice required documentation was maintained in R1's medical record. The facility did not have available R1's hospice plan of care with the delineation of hospice's responsibilities and services provided, and a communication process between the facility and hospice. *The facility did not ensure hospice required documentation was maintained in R19's medical record. The facility did not have available R19's hospice plan of care with the delineation of hospice's responsibilities and services provided, and a communication process between the facility and hospice. Findings Include: Surveyor reviewed the Hospice Services policy and procedure dated 5/17/22 and documentation includes in part: .5. Hospice service will conduct assessments and develop a hospice plan of care which will be integrated with the Resident's overall plan of care and maintained in the medical record or other location with the interdisciplinary care plan. 6. All hospice staff will write a progress note for each Resident visit indicating treatment provided and pertinent information related to the Resident's condition which is available for all interdisciplinary staff to access. 17. All treatments and services are documented in accordance with the facility's medical record policies and nursing procedures. A copy of the Discharge Summary shall be made part of the Hospice Program Record. Surveyor further reviewed the Hospice-Nursing Facility Services Agreement effective 7/29/2020 and notes the following applicable: .6. Records. Creation and Maintenance of Records. Each party shall prepare and maintain complete and detailed records concerning each Hospice Patient receiving services under this agreement in accordance with prudent record keeping procedures and as required by applicable federal and state laws and regulations, and Medicare and Medicaid program guidelines. Each party shall retain such records for a minimum of six years from the date of discharge of each Hospice Patient or such other time period as required by applicable federal and state law. Each record shall document that the specified services are furnished in accordance with this Agreement and shall be readily accessible and systemically organized to facilitate retrieval by either party . Surveyor noted the written agreement between Hospice and the facility, does not identify how the nursing facility will obtain information regarding the provision of medical care including medication from hospice, including the delineation of care between hospice and the facility through a coordinated care plan. 1. R19 was admitted to the facility on [DATE] with diagnoses of Chronic Respiratory Failure with Hypoxia, and Liver Cell Carcinoma. R19 discharged from the facility on 7/28/22. R19 was admitted to hospice on 7/1/22. R19's Minimum Data Set(MDS) documents R19's Brief Interview for Mental Status(BIMS) score to be 12, indicating R19 demonstrated moderately impaired skills for daily decision making. R19's MDS also documents R19 required supervision of 1 for bed mobility, transfers, dressing, toileting, hygiene, and bathing. On 6/27/23 at 8:30 AM, Surveyor requested R19's hospice record. Surveyor was only provided a copy of R19's hospice certification. Surveyor explained to Director of Nursing(DON-B) that Surveyor also needed to review the coordinated hospice plan of care which included the delineation of hospice's responsibilities for medical direction of medications, dietary recommendations, and the coordination of nursing and activities of daily living assistance. On 6/27/23 at 10:56 AM, Nurse Consultant(NC-O) informed Surveyor that R19's hospice's coordinated plan of care for R19 is not available at this time. On 6/27/23 at 3:00 PM, Surveyor again requested from Administrator(NHA-A) and DON-B R19's hospice record. DON-B explained that the facility is still looking for R19's hospice record in storage. NHA-A and DON-B understand the concern that hospice records outlining the communication process that occurred between hospice and the facility for R19 should be readily accessible. On 6/28/23 at 11:00 AM, DON-B explained the hospice records are kept in a binder. When a Resident is discharged from the facility, the hospice record stays at the facility. At this time, DON-B emailed Surveyor R19's hospice record that DON-B had obtained from the hospice provider. 2) R1 was admitted to the facility on [DATE], admitted to hospice 4/29/22, and discharged on 12/9/22. Diagnoses includes hypertension, diabetes mellitus, hemiplegia, heart failure, anxiety, and vascular dementia. The Resident has become a hospice patient because of the diagnosis: declining and refusing her medications care plan initiated 5/16/22 has the following intervention: * Resident receiving hospice services. Coordinate adl's (activities daily living)/bathing with hospice visits as possible. The quarterly MDS (Minimum Data Set) with an assessment reference date of 11/3/22 has a BIMS (brief interview mental status) score of 10 which indicates moderately impaired. R1 is assessed as requiring extensive assistance with two plus person physical assist for bed mobility, did not transfer or ambulate, requires limited assistance with one person assist for eating, extensive assistance with two plus person physical assist for dressing and is totally dependent with two plus person physical assist for toilet use. R1 is assessed as always incontinent of urine and bowel. R1 is at risk for pressure injuries and is assessed as not having any pressure injuries. R1 is check for hospice care while a resident. Surveyor reviewed R1's medical record and was unable to locate any hospice records. On 6/27/23 at 11:15 a.m. Surveyor asked Receptionist-L if she was also responsible for medical records. Receptionist-L informed Surveyor she was. Surveyor inquired where Surveyor would be able to locate hospice records for R1. Receptionist-L informed Surveyor it's under documents. Surveyor informed Receptionist-L Surveyor doesn't have this tab but looked under the miscellaneous tab as well as the other tabs in R1's electronic medical record and wasn't able to locate any hospice information for R1. RN (Registered Nurse) Corporate Consultant-M then approached Surveyor & Receptionist-L. Surveyor informed RN Corporate Consultant-M what Surveyor was unable to locate. RN Corporate Consultant-M informed Surveyor she would speak with the first name of DON (Director of Nursing)-B and the process to see if any information needs to be uploaded. On 6/28/23 at 10:10 a.m. Surveyor informed DON-B Surveyor has not received any hospice records for R1. On 6/28/23 at 11:37 a.m. Surveyor asked DON-B if there is any information regarding R1's hospice information. DON-B informed Surveyor she has a call out to hospice and stated in house no. On 6/28/23 at 1:00 p.m. DON-B informed Surveyor hospice just emailed her R1's information and asked Surveyor if she could email this to Surveyor. On 6/28/23 at 1:07 p.m. Surveyor received two emails from DON-B with the following attachments for R1: * Client coordination note report dated 4/29/22. * Hospice comprehensive assessment and plan of care update report dated 5/16/22. * Hospice orders dated 4/29/22. * Hospice certification and plan of care for start of care 4/29/22 and signed by physician on 5/4/22. * Recertification for 7/25/22 to 10/25/22. Included in the email were the following following attachments which Surveyor noted was after R1 was discharged from the Facility on 12/9/22: * Hospice revocation form effective 12/30/22. * Consent for hospice benefits dated 1/18/23. * State of Illinois DNR (no not resuscitate) form dated 1/19/23. * Hospice certification and plan of care dated 1/19/23. * Hospice patient information with a referral date of 1/28/23 and notes during 2023. Surveyor noted the facility did not have available R1's hospice plan of care and notes to ensure the needs of R1 were met while R1 resided in the facility.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

Based on observation and interview the Facility did not ensure a residents right to a clean, comfortable, and homelike environment for 6 of 8 Resident's rooms affecting R9, R28, R29, R30, R31, R32, R3...

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Based on observation and interview the Facility did not ensure a residents right to a clean, comfortable, and homelike environment for 6 of 8 Resident's rooms affecting R9, R28, R29, R30, R31, R32, R33, & R27. Findings include: 1. On 6/26/23 at 10:11 a.m. Surveyor observed a brown stain on R9's tile room floor approximately 8 inches long by 4 inches wide. On 6/27/23 at 7:55 a.m. Surveyor observed there is still a brown stain on R9's tile room floor. 2. On 6/26/23 at 3:29 p.m. Surveyor observed in R28's room the wall on the right side has paint missing approximately 4 inches high across the length of the wall. Surveyor observed there is what appears to be flowered wall paper in portions of the missing paint. In addition the wall board is scrapped by the footboard of the first bed. 3. On 6/26/23 at 3:32 p.m. Surveyor observed in R29 & R30's room bathroom on the right side there are 6 wall tiles which have come off the wall and are on the bathroom floor. There is a piece of a wall tile on the floor located under the light switch and there is a cracked wall tile. 4. On 6/26/23 at 3:34 p.m. Surveyor observed R31 & R32 laying in their beds. Surveyor asked permission to check their room which both residents gave. Surveyor observed the brown window blind has a missing horizontal slat. R32 informed Surveyor he didn't know it was broken. 5. On 6/26/23 at 3:35 p.m. Surveyor observed R33 in bed. Surveyor asked permission to check R33's room which R33 gave stating it's not the best room. Surveyor observed the ceiling tile above R33's bed is cracked across the entire length. R33 informed Surveyor it has been like this since he came in the room. Surveyor observed the brown wall is missing paint and is scrapped down to the wall board. R33 informed Surveyor he has no concerns with housekeeping and hasn't been in the room very long, only a couple weeks. On 6/28/23 at 9:49 a.m. Surveyor asked MD (Maintenance Director)-F how he becomes aware of items which need to be fixed in Resident's rooms. MD-F explained if he doesn't see it himself there are work orders. MD-F informed Surveyor they are trying to find a better way since he moved offices. MD-F indicated he put a folder at the nurses station with work orders which staff or residents can fill out. MD-F indicated for smaller stuff he will write a work order himself. Surveyor informed MD-F of scrapped walls and provided MD-F room numbers which Surveyor had noted. MD-F informed Surveyor there is painting that needs to be done. MD-F informed Surveyor he was aware of R28's wall. Surveyor inquired how long he has been aware of this wall. MD-F replied betcha its been a month. Surveyor informed MD-F of the broken blind in R31 & R32's room. MD-F informed Surveyor he's been in other rooms but not this room and wasn't aware of the broken blind. On 6/28/23 at 12:20 p.m. Surveyor observed in R27's room approximately two feet of the plastic cove base molding is coming off the brown painted wall. There is a large gouge in the dry wall by the transfer bar on the bed. The brown painted wall has five plus areas where the paint is missing and the dry wall is exposed. On 6/28/23 at 12:56 p.m. Surveyor asked R27 about the brown wall. R27 informed Surveyor she would like the wall painted if they were painting and stated it would look nicer if it was painted. On 6/28/23 at 12:27 p.m. Administrator-A was informed of the above.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 6. R12 was admitted to the facility on [DATE] with diagnoses that included Type 2 Diabetes Mellitus with Unspecified Complicatio...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 6. R12 was admitted to the facility on [DATE] with diagnoses that included Type 2 Diabetes Mellitus with Unspecified Complications, Raynaud's Syndrome and Epilepsy. Surveyor reviewed R12's MDS (Minimum Data Set) Quarterly Assessment with an assessment reference date of 11/4/22. Documented under Cognition was a BIMS (brief interview mental status) score of 09 which indicated moderately impaired. R13 was admitted to the facility on [DATE] with diagnoses that included Right Humerus Fracture, Chronic Respiratory Failure and Epilepsy. Surveyor reviewed R13's MDS admission Assessment with an assessment reference date of 11/1/22. Documented under Cognition was a BIMS score of 15 which indicated cognitively intact. Surveyor reviewed Facility Reported Incident investigation. Documented under the Verification of Investigation was: RESIDENT INTERVIEW / SUMMARY OF FINDING OR ALLEGATION: [R12] reported that a C.N.A. (certified nursing assistant) was rough with her during her cares. The person did not hurt me but was not gentle tossing me like a sack of potatoes when being changed. The C.N.A. also placed my bed remote out of reach for me. She was just mean during my cares. [R12's] roommate [R13] said that [R12] asked the C.N.A. to go slow but the C.N.A. did not listen to [R12]. [R13] also stated that the C.N.A. was not nice to her either, that when she had to go to the bathroom the C.N.A. stated that she can wipe herself. [R13] stated that she was able to wipe herself but the comment was rude. Both residents do not want this C.N.A. to enter their room again. When asked when this occurred, they both stated Thursday (11/10/2022) night on third shift. The nurse asked them why they did not report this earlier. They both said they were afraid that the C.N.A. would find out and take it out on them. Both residents were able to describe the C.N.A. CONTRIBUTING FACTORS and INTERVENTIONS .The C.N.A. in questions was suspended due to the investigation. Interviewed both residents. [Power of Attorney (POA)] and MD were updated. Skin assessment was denied by the resident [R12] stating the C.N.A. did not hurt me like that. Random interviews of residents were conducted. MODIFIED INTERVENTIONS TO THE PLAN OF CARE TO PREVENT RE-OCCURRENCE (Derived from [root cause analysis] and continued predicting factors) Once this was reported to the nurse, the nurse called [Former NHA-Q] and [Director of Nursing (DON)-B]. The nurse was directed to call the C.N.A. in question and tell her not to report to work due to an investigation. This was completed. The [NHA-Q] came in (11/13/2022) to complete interviews of both residents and spoke with a few other residents. The [NHA-Q] found that no other resident reported nor was affected by the actions of the C.N.A. that was interviewed. The two residents that reported this incident did not want the police called and stated they were not hurt by the C.N.A., but do not want this person in their room anymore. Admin will follow up with these two residents to make sure they are doing well and are not afraid. [NHA-Q] called the C.N.A. in question and the C.N.A. denies the claims made against her. Conclusion: The allegation of these concerns were investigated and the residents were not hurt and they feel safe. The C.N.A. was educated on abuse, neglect, and respectful customer service with this incident. The C.N.A. will not work with these two residents. Surveyor noted the CNA who was identified by R12 and R13 was CNA-R. Surveyor noted the nurse that the allegation was reported to was Assistant Director of Nursing (ADON)-C. Surveyor reviewed the only statement included in the investigation. Documented by ADON-C was: 11/12/22 On November 12, 2022, I was doing a treatment on [R12] when [R13] says I hope we don't get the mean one tonight. [R12] state(d) I know. Writer asked What do you mean the mean one? [R12] states The CNA. Nurse asked What happened? [R12] stated The CNA tosses me like a sack of potatoes. [R13] then states When I talk to her, she told me I'm not talking to you. She's very mean. [R12], then stated yes, she's very mean to us. Nurse asked [R12] Are you scared of the CNA? [R12] stated yes, I'm very scared of her. I have not said anything because I'm worried she (the CNA) will find out and take it out on me. [R13] then stated yes, I asked her that I will need help to be wiped after using the bathroom because my right arm is broken, the CNA said No, you still have one good hand and can wipe yourself. So I didn't go poop afraid I wouldn't be able to wipe correctly and will have poop left in my pants! I'm very unsteady when I walk and standing I'm shaking, I thought I was going to end up on the floor. Nurse asked can you describe the CNA. Both Residents stated She works third Shift, worked on Thursday Night. She's big, like tall & heavier set a bit, with long braids or something in her hair . There were no other interviews or information included. There was no interview from R12, R13 or any other residents. There was no interview of CNA-R or other staff members working that evening. There was no follow-up with R12 or R13 documenting if there was any further concerns. On 6/28/23 at 9:36 AM Surveyor interviewed Director of Nursing (DON)-B. Surveyor asked why other interviews were not completed. DON-B stated that Former NHA-Q did all the investigations and did not want her help. DON-B stated they are making changes to their investigations going forward and she will be more involved. 4. R18 was admitted to the facility on [DATE] with diagnoses of Type 2 Diabetes Mellitus, Alzheimer's Disease, Generalized Anxiety Disorder, and Major Depressive Disorder. R18 discharged from the facility on 8/19/22. R18's admission Minimum Data Set (MDS) dated [DATE] documented R18's Brief Interview for Mental Status (BIMS) score to be a 6 indicating that R18 demonstrated severely impaired skills for daily decision making. On 8/2/22, an allegation of abuse involving R18 was reported to the facility and Certified Nursing Assistant (CNA)-P was identified as the accused person. An Alleged Nursing Home Mistreatment, Neglect, and Abuse Report was submitted to the state agency on 8/2/22 at 5:03 PM. The Misconduct Incident Report was submitted to the state agency on 8/5/22 at 4:51 PM. The allegation was that bruising was found on R18's arm, abrasion on shin, and a small fading bruise on R18's right cheek bone and that CNA-P had caused the injury. The report also indicated family had observed CNA-P in R18's room on 7/28/22 demonstrating suspicious behavior and then observed the bruising on 8/2/22 and felt that CNA-P had caused the injury. Surveyor reviewed the facility's investigation of the allegation of abuse. Surveyor notes the facility referenced a police report, however, the police report was not available for Surveyor to review. On 6/27/23 at 10:46 AM, Surveyor was able to obtain the police report. The police report ruled out abuse. Surveyor notes the facility investigation did not include other Resident interviews to rule out any other possible allegations of abuse involving CNA-P. The investigation did not include other staff statements that had worked with CNA-P on 7/28/22 as well as staff statements that had cared for R18 from 7/28/22 until 8/2/22 to determine if anyone had observed the bruising. Surveyor reviewed the facility's Abuse Prevention Program Facility Procedures Training Program and Staff Materials revised 7/28/22 and notes the following applicable to protection of Residents during an investigation of abuse, neglect, or misappropriation: .V. Protection of Residents The facility will take steps to prevent potential abuse while the investigation is underway. Employees of this facility who have been accused of abuse, neglect, exploitation, mistreatment or misappropriation of Resident property will be removed from Resident contact immediately. The employee shall not be permitted to work until the results of the investigation have been reviewed by the administrator and it is determined that any allegation of abuse, neglect, exploitation, mistreatment or misappropriation of Resident property is unsubstantiated. Upon review of the investigation summary involving the allegation of abuse of R18, it is unclear when the facility determined the allegation of abuse involving CNA-P was unsubstantiated, therefore allowing CNA-P to return to work. Surveyor requested CNA-P's time punch from 8/2/22. The time punch records CNA-P clocking in at 10:02 PM, and clocking out at 6:05 AM. CNA-P also worked 8/3/22 from 2:07 PM-10:01 PM, 8/4/22 from 2:22 PM-10:01 PM and 8/4/22 from 2:22 PM-6:00 AM. The facility's Alleged Nursing Home Mistreatment, Neglect, and Abuse Report was submitted to the state agency on 8/2/22 at 5:03 PM which reflects CNA-P had Resident contact during the investigation as evidenced through time card punch in time. On 6/27/23 at 3:17 PM, Surveyor shared the concern with Administrator (NHA-A) and Director of Nursing (DON-B) that a thorough investigation of R18's alleged abuse had not been completed. Other Resident statements were not obtained, staff statements who had worked with CNA-P were not obtained, and other staff statements that may have observed R18's bruising during the defined time period was not obtained. Surveyor also shared the concern that CNA-P had Resident contact during the investigation of the allegation of abuse involving R18, thus the facility did not prevent possible further abuse from CNA-P to other Residents. The facility's investigation of R18's allegation of abuse is unclear when the investigation was determined to be unsubstantiated. No further information was provided by the facility at this time. 5. R4 was admitted to the facility on [DATE] with diagnoses of End Stage Renal Disease, Hemiplegia and Hemiparesis Following Cerebral Infarction Affecting Malignant Neoplasm of Prostate. R4 was discharged from the facility on 5/1/23. R4's Quarterly MDS documents R4's BIMS (Brief Interview for Mental Status) score to be 14 indicating R4 was cognitively intact for daily decision making. On 5/19/23 an Alleged Nursing Home Resident Mistreatment, Neglect, and Abuse Report was submitted to the state agency alleging that on 5/18/23, family reported a theft of R4's belongings. On 5/22/23, a Misconduct Incident Report was submitted along with the investigation summary to the state agency. The report indicates that family had a camera in R4's room that was motion-censored and that there was video of a staff member (CNA-S) going through R4's belongings on the night shift of 5/17/23. Family alleged that CNA-S had stolen several items of R4 and $300. Surveyor reviewed the facility's investigation of the alleged theft and Surveyor notes the facility referenced a police report, however, the police report was not available for Surveyor to review. On 6/27/23 at 10:49 AM, Surveyor was able to obtain the police report. The police report ruled out any theft had occurred after watching the 1 minute video. The video does not show CNA-S putting anything in CNA-S's pockets, and the report indicated the officer did not feel anything had been stolen. Surveyor notes the facility investigation did not include other staff statements that had worked with CNA-S on 5/17/23 or all staff that worked on the night shift of 5/17/23 that may have witnessed suspicious behavior of CNA-S. On 6/27/23 at 3:17 PM, Surveyor shared the concern with Administrator(NHA-A) and Director of Nursing(DON-B) that a thorough investigation of R4's alleged theft had not been completed. The facility investigation did not include other staff statements that had worked with CNA-S on 5/17/23 or all staff that worked on the night shift of 5/17/23 that may have witnessed suspicious behavior of CNA-S. No further information was provided by the facility at this time. 3. R3 was admitted to the facility on [DATE]. R3's admission Minimum Data Set (MDS) dated [DATE] indicated that R3 had a Brief Interview for Mental Status score of 15 indicating intact cognitive functioning. On 6/26/23 A facility reported incident dated 6/7/23 was reviewed and indicated R3 was missing $67.00 and 5 packs of cigarettes The investigation indicated staff were interviewed but no detail as to who were interviewed or what was asked during the interview was included in the investigation. On 6/27/23 Administrator-A was interviewed and asked what staff were interviewed. Administrator-A indicated he did not know and no evidence could be found what staff were interviewed and when. On 6/26/23 at 10:30 AM R3 was interviewed and indicated he felt someone had stolen his money and cigarettes and no one from the facility had gotten back to him on the results of the investigation. On 6/28/23 the facility's policy and procedure titled Freedom from Abuse, Neglect and Exploitation dated 10/22 was reviewed and read: The investigation can include, but is not limited to: Statements from staff and residents involved. The above findings were shared with the Administrator and DON on 6/27/23 at 3:00 PM at the daily exit meeting. Additional information was requested if available. None was provided. Based on record review and interview, the facility did not ensure allegations of abuse, neglect, exploitation, or mistreatment, where thoroughly investigated. This was observed with 6 (R10, R11, R5, R3, R18, R4, and R12, R13) of 7 facility self-report investigations reviewed involving residents. - R10 was observed by staff to hit R11 4 times in the chest when intoxicated. There was no dates, or times, of staff interviews. There was no documentation of corrective action. - R5 was unaccounted for from the facility for over 24 hours. R5 did not receive prescribed medications. The facility investigation did not contain any staff statements, date and time administration was notified. -R3 alleged $67 and 5 packs of cigarettes were missing from his room. The facility investigation did not provide evidence that staff were interviewed as part of the investigation. -R18's allegation of abuse was not thoroughly investigated as evidenced by no Resident statements and not all staff statements obtained. Additionally, the facility did not protect residents from potential further abuse by ensuring the accused caregiver did not have resident access while the investigation was underway. -R4's allegation of misappropriation of property was not thoroughly investigated as evidenced by not all staff statements were obtained -On 11/13/23, R12 and R13 reported a Certified Nursing Assistant (CNA) was rough with them during cares. The Former NHA-Q did not thoroughly investigate the incident including staff statements, resident statements and the accused CNA statement. Findings include: Surveyor reviewed the facility's policy and procedures for Abuse dated 7/28/2022. The procedure indicates under Section IV Internal reporting Requirements and Identification of Allegations the following: - Employees are required to report any incident, allegation or suspicion of potential abuse, neglect, exploitation, mistreatment or misappropriation of resident property they observe, hear about, or suspect to the administrator immediately, to an immediate supervisor who must then immediately report it to the administrator or to a compliance hotline or compliance officer. - Reports will be documented and a record kept of the documentation. 1. Surveyor reviewed a facility self-report investigation with R10 and R11. On 11/13/22 R10 hit R11 with an open hand four times to the chest. Both R10 and R11 utilize wheelchairs. R10 was intoxicated and was yelling out. The police were called. R11 did not recall the incident and developed no injury. R10 was arrested and taken into custody of the police. R10 did not return to the facility. The completed investigation does not indicate the time and date the administrator was notified. The completed investigation does include not dates and times staff were interviewed. The staff statements do not include staff working at the time of this resident to resident altercation who may have additional information. This observation of resident-to-resident physical abuse was not reported to the State Agency within 2 hours of occurrence. R10 medical record was reviewed by Surveyor. R10 was admitted on [DATE] and is their own person. R10 did not have any documented aggressive behavior. R10 does drink alcohol at times and was waiting to be discharged to an apartment. R11 medical record was reviewed by Surveyor. R11 was admitted on [DATE] and passed away on Hospice 2/4/23. R11 did not have any resident altercations prior to this event. The Administrator who completed this facility self-report investigation was not available to interview. On 6/27/23 at 10:56 AM Surveyor spoke with DON-B (Director of Nurses). DON-B was not involved in this self-report investigation. On 6/27/23 at 11:30 AM Surveyor spoke with RN-C. RN-C indicated R10 was intoxicated and wheeled up to R11 and slapped them in the chest 4 times. RN-C physically stood between R10 and R11. R11 was also in a wheelchair and did not obtain any injury. R11 did not have a response to this event, nor could recall it happened. RN-C did call the police and Administrator. R10 was yelling and not calming down. The police did take R10 into custody. R10 did not return to the facility. RN-C does not recall any staff statements or participation with the facility self-report investigation. On 6/27/23 at 3:00 PM at the facility Exit Meeting Surveyor shared the concerns with this self-report investigation. There was no additional information. 2. Surveyor reviewed a facility self-report investigation with R5 for accidents. R5 left the faciity on 3/20/23 around 6:00 PM and did not return until the following day around 7:30 PM. The completed investigation does not include staff statements to determine what time R5 may have left, when the Administrator (who is no longer at the facility) was notified, and what staff did including time frames in regards to trying to locate R5's whereabouts. When R5 returned on 3/21/23 in the evening they left the facility AMA (against medical advice). The investigation does not include date, or times, of attempts to account for R5's return to the facility. There is no documentation of corrective action. R5's medical record was reviewed by Surveyor. R5 was admitted on [DATE] for COPD (chronic obstructive pulmonary disease) with acute exacerbation. R5 has diagnosis of schizophrenia. The Hospital Discharge Summary for admission into the facility on 2/15/23 indicates R5 has intermittent homelessness and was brought to the hospital from the street. R5 is high risk for readmission due to noncompliance with medications and treatment plans. R5's medical record does not contain documentation of leaving the facility on 3/20/2023. R5's March Medication Administration Record (MAR) indicates no evening medications on 3/20/2023 was not administered. The medications for 3/21/2023 were not administered. R5 did not receive the following medication, nor is it documented they were offered to R5 when they left the facility. - 3/20/23 8:00 PM missed medications: Montelukast 10 mg for allergies; Umecildnium bromide inhaler 1 puff for COPD; Guaifenesin ER 1200 mg for mucus; Ziprasidone 40 mg for schizophrenia; Gabapentin 100 mg for peripheral nerve damage; Prazosin 5 mg for hypertension. -3/21/2023 8:00 AM missed medications: Abilify 30 mg for schizophrenia; amulty ellipta inhaler 1 puff for COPD; calcium acetate 667 mg for hyperphospatemia; cholecalciferol 25 mcg for supplement; cyanocobalamin 500 mcg for supplement; Fluticasone 50 mcg 1 spray into nostril for allergies; multivitamin with minerals for supplement; pantoprazole 40 mg for ulcer; glycol 17 grams for constipation; Zoloft 100 mg for depression; Simvastatin 40 mg for hyperlipidemia; Guiafensin ER 1200 mg for mucus; Ziprasidone 40 mg for schizophrenia; Gabapentin 100 mg for peripheral nerve damage; Prazosin 5 mg for hypertension. -3/21/2023 2:00 PM missed medications: Gabapentin 100 mg for peripheral nerve damage; Prazosin 5 mg for hypertension. The Administrator who completed this investigation no longer works at the facility. On 6/27/23 at 10:54 AM Surveyor spoke with DON-B (Director of Nurses). DON-B was not in the facility during this time and not involved in this investigation. On 6/27/23 at 11:30 AM Surveyor spoke with RN-C (Registered Nurse) who worked in the evening of 3/20/22. RN-C indicated R5 would come and go from the facility. Resident's are supposed to sign out and indicate length of time gone. RN-C would call the administrator if a resident was gone for 24 hours. RN-C did not recall details of this event and was not involved in the investigation. On 6/27/23 at 3:00 PM at the facility exit meeting Surveyor shared the concerns with this self-report investigation. No further information was provided. On 6/28/23 at 8:00 AM Surveyor spoke with SSD-D (Social Service Director) who indicated the next day when R5 did not return they called the Ombudsman. They also tried to call R5 and had no answer. SSD-D indicated they should sign out and be offered medications they would have missed. SSD-D they were not involved in the facility self-report process.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

Based on observation, interview and record review the Facility did not provide residents with meals that were palatable and at an appetizing temperature. R9 & R3 expressed dissatisfaction with meals r...

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Based on observation, interview and record review the Facility did not provide residents with meals that were palatable and at an appetizing temperature. R9 & R3 expressed dissatisfaction with meals reporting their food was not hot. A sampled lunch tray on the 400 unit had temperatures that were not hot. This has the potential to affect 16 Residents residing on the 400 unit. Findings include: On 6/26/23 at 10:06 a.m. Surveyor observed R9 in bed on his back with his breakfast tray on the over bed table. Surveyor inquired about his breakfast. R9 informed Surveyor he ate his eggs, did not eat the toast and the hot cereal was like a rock. Surveyor inquired when he receives his meals is the food hot. R9 informed Surveyor not always. On 6/26/23 at 10:30AM R3 was interviewed and indicated hot food is frequently served cold and he would like it served hot. R3 indicated he does not ask staff to heat it up he just deals with it. On 6/27/23 at 11:50 a.m. Surveyor started observing the lunch line in the kitchen. At 12:18 p.m. Surveyor observed the last tray for the 400 unit was being plated. The 400 unit was the 2nd unit being served. Surveyor asked DM (Dietary Manager)-J to plate what was being served to the Residents in order for Surveyor to taste the lunch meal. DM-J plated meatball with sauce, potato cubes, zucchini, and a rice krispie dessert was placed on the tray. This tray was placed in the bottom of the food truck. On 6/27/23 at 12:20 p.m. Surveyor accompanied DA (Dietary Aide)-H to the 400 unit. Prior to leaving the kitchen DM-J told DA-H to hurry to the unit as Surveyor is going to temp the food indicating that's why she (Surveyor) wanted the tray. On 6/27/23 at 12:22 p.m. RN (Registered Nurse)-N and CNA (Certified Nursing Assistant)-V approached the food truck and started passing trays. Surveyor informed CNA-V Surveyor will be taking a tray when the last Resident on the unit is going to be served. On 6/27/23 at 12:34 p.m. Surveyor was provided with the test tray. Surveyor noted the meat ball with sauce had a temperature of 115 degrees, the sauce was spicy & the meat ball was lukewarm, not hot. The potato cubes had a temperature of 107 degrees and was barely lukewarm. The zucchini was 102, had no taste and was cool. The lemonade was cold and rice krispies was good. On 6/28/23 at 11:15 a.m. Surveyor met with DM-J, Nurse Consultant-O, and Dietician-U to discuss Surveyor's tasting lunch meal on 6/27/23. Surveyor informed staff the meat balls were spicy, lukewarm but not hot, the potatoes cubes were barely lukewarm and the zucchini was cool with no taste. DM-J informed Surveyor he had heard from a couple Residents the meat balls were spicy and the potatoes Surveyor described as potato cubes were fried potatoes. Surveyor noted the potatoes didn't have the appearance of being fried.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, policy review, and interview the Facility did not ensure food was stored, prepared, and served in accordance with professional standards. This has the potential to affect 48 of 4...

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Based on observation, policy review, and interview the Facility did not ensure food was stored, prepared, and served in accordance with professional standards. This has the potential to affect 48 of 49 Residents currently residing in the Facility. * Dietary staff with facial hair were observed not wearing beard restraints. * Thawing meat was not labeled or dated. * DA (Dietary Aide)- K was observed in the dish machine room going from the clean side to the dirty side and back to the clean side without removing gloves and performing hand hygiene. * Dietary staff were observed with hair not covered by hair restraints. * Dietary staff were observed shutting off the faucet without a barrier which then contaminated their hands. Findings include: The Employee Sanitary and policy and procedure not dated under policy documents All food and nutrition services employee will practice good personal hygiene and safe food handing procedures. Under procedure under All employees will includes documentation of 1. Wear hair restraints (hairnet, hat, and/or beard restraint) to prevent hair from contacting exposed food. Note: This does not apply to employees such as counter staff who only serve beverages and wrapped or packaged foods, hostesses, and wait staff if they present a minimal risk of contaminating exposed food, clean equipment, utensils and linens; and unwrapped single-service and singled use articles. 2. Wash hands before handling food, using posted hand-washing procedures. The Hand Hygiene/Handwashing last revised 5/23 under Procedure for Washing Hands with Soap and Water documents: • Turn on water, adjust the temperature and allow water to run continuously. • Turn paper towel crank or lever to ready for towel use. • Wet hands with running water with fingertips down. • Apply hand washing agent. Lather all surfaces of hands and wrists and between fingers. • Vigorously rub hands together to create friction for at least 15-20 seconds. • Rinse hands thoroughly holding under running water with fingertips down. • Dry hands and use paper towel to turn off faucets. • Hand lotion may be used, if desired and available. 1.) On 6/26/23 at 8:26 a.m. Surveyor observed DM (Dietary Manager)-J and DA (Dietary Aide)-K in the kitchen wearing hair restraints. Surveyor observed both DM-J and DA-K have facial hair but are not wearing any facial/beard restraints. Surveyor inquired if they are the only two staff working in the kitchen. DM-J informed Surveyor the cook didn't show up so he will be the cook. 2.) On 6/26/23 at 8:28 a.m. Surveyor entered the walk in refrigerator. Surveyor observed on the bottom shelf of the rack on the left side there are two pieces of meat thawing in a pan. Surveyor observed the meat is not labeled or dated. In a white box on the bottom shelf of the rack on the left side there is another piece of meat thawing which is not labeled or dated. 3.) On 6/26/23 at 8:40 a.m. Surveyor observed DM-J plating breakfast plates and then handing the plates to DA-K to be placed on a tray and into the food cart. Surveyor observed neither DM-J or DA-K who have facial hair are wearing facial/beard restraints. 4.) On 6/26/23 at 8:41 a.m. Surveyor observed a large fan in the corner of the kitchen. Surveyor noted the white blades have an accumulation of dirt/dust. 5.) On 6/26/23 at 8:42 a.m. Surveyor observed DM-J wash his hands, shut off the water with his bare hands, and then dry his hands with paper towels. DM-J did not use a barrier to shut off the water. 6.) On 6/26/23 from 9:44 a.m. to 10:00 a.m. Surveyor observed DA-K in the dish machine room. Surveyor observed DA-K was on the dirty side, placed a rack into the dish machine and started running the dish machine multiple times until the dish machine's rinse cycle came up to 180 degrees. DA-K then moved over to the clean side and moved the racks containing cups, bowls down on the counter. DA-K did not remove his gloves & perform hand hygiene prior to going to the clean side. DA-K placed plates into a rack along with pitches, placed them into the dish machine, & started the dish machine. DA-K went over to the clean side, removed clean dishes & silverware, and placed these items in the kitchen. DA-K then went back to the dirty side, sprayed lids with water, placed the lids in a rack, placed the rack in the dish machine, started the dish machine and went back to the clean side. DA-K did not remove his gloves & perform hand hygiene. DA-K moved the rack down on the counter and then went back to the dirty side. DA-K placed a new rack into the dish machine, went over to the clean side, moved the rack with the lids and then stacked the lids. Surveyor observed the lids were still wet. DA-K moved two plastic pitchers from one rack to another. DA-K removed trays from the rack, stacked them and brought the trays into the kitchen. Surveyor noted during this observation DA-K went from the dirty side to the clean side and back to the dirty side multiple times without removing his gloves and performing hand hygiene. 7.) On 6/27/23 at 8:48 a.m. Surveyor observed DA-H who has facial hair is not wearing a facial/beard restraint. Surveyor observed DA-H remove his gloves go over near the juice machine remove a pair of gloves from the box, place gloves on and go back to the breakfast line. DA-H did not perform any hand hygiene. 8.) On 6/27/23 at 8:49 a.m. Surveyor observed DM-J remove his gloves, lift up the lid of the garbage can with his fingers, wash his hands, shut off the water and then dry his hands with a paper towel. DM-J placed gloves on and went back to serving breakfast. DM-J did not use a barrier when shutting off the water. Surveyor observed DM-J who has facial hair is not wearing a facial/beard restraint. 9.) On 6/27/23 at 8:53 a.m. Surveyor observed DA-I wash her hands, shut off the water and then dry her hands with a paper towel and place gloves on. DA-I did not use a barrier to shut the water off. 10.) On 6/27/23 at 9:08 a.m. Surveyor observed DA-I eating cheetos from a small bag and drinking Schweppes ginger ale in the kitchen. 11.) On 6/27/23 at 11:35 a.m. Surveyor observed DA-I's hair net is not covering all her hair on the left side. 12.) On 6/27/23 at 11:44 a.m. Surveyor observed there is hair coming down in front of DA-G's face while he was placing rice krispie dessert into baggies. All of DA-G's hair is not in the hair restraint. 13.) On 6/27/23 at 11:51 a.m. Surveyor observed DA-H place a slice of bread into a baggie. DA-H has facial hair and is not wearing a facial/beard restraint. 14.) On 6/27/23 at 11:55 a.m. Surveyor observed DM-J who was serving pick up a meatball which had fallen to the floor with his gloved hand. DM-J removed his gloves, washed his hands, turn off the water with his bare hands, dry his hands and place gloves on. DM-J then went back to serving lunch. Surveyor observed DM-J did not use a barrier when he shut off the water. 15.) On 6/27/23 at 11:56 a.m. Surveyor observed DA-I wash her hands, shut off the water and dry her hands with a paper towel. DA-I did not use a barrier to shut off the water. 16.) On 6/28/23 at 9:34 a.m. Surveyor observed DA-H wash his hands, shut off the water with bare hands, and then dried his hands. DA-H did not use a barrier to shut off the water. 17.) On 6/28/23 at 10:57 a.m. Surveyor observed DA-H plate up dessert. DA-H has facial hair and DA-H is not wearing a facial/beard restraint. 18.) On 6/28/23 at 11:00 a.m. Surveyor observed DA-I's hair net is not covering all her hair on the left side. On 6/28/23 at 11:15 a.m. Surveyor met with DM-J, Nurse Consultant-O, and Dietician-U to discuss Surveyor's observations. Nurse Consultant-O informed Surveyor she removed the fan from the kitchen to clean it. After Surveyor discussed the observations of hand hygiene, Nurse Consultant-O informed Surveyor she has been educating the nursing staff and will in-service dietary regarding hand washing.
Jul 2022 14 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0573 (Tag F0573)

Could have caused harm · This affected 1 resident

Based on interview the facility did not ensure a resident obtained a requested copy of their medical record. This was discovered with 1(R20) of 1 residents requesting a copy of their medical record. ...

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Based on interview the facility did not ensure a resident obtained a requested copy of their medical record. This was discovered with 1(R20) of 1 residents requesting a copy of their medical record. R20 requested a copy of their medical record in June 2022 and has not yet received it by the end of the onsite survey on 7/14/22. Findings include: The facility's policy and procedure, entitled: Health Information Management- Release of Information, dated 1/2021 was reviewed by Surveyor. The facility procedures indicate a request for health information from a resident should be provided upon request and within 2 working days with advance notice. On 7/11/22, at 9:47 AM, Surveyor spoke with R20. R20 indicated he requested copies of his medical record in June of 2022 and has not yet received them. On 07/12/22, at 9:33 AM, Surveyor spoke with MR-D (medical record staff). MR-D indicated R20 requested copies of his entire medical record. MR-D indicated they have not gotten around to copying the record yet. MR-D stated R20's request came sometime between June 6th thru 20th and MR-D had off from work during that time. MR-D stated he has not completed R20's request yet. MR-D indicated he was backed up from being off for 2 weeks. MR-D indicated he did not know there was a required time frame when copies of medical records are requested. On 7/13/22, at 3:00 PM, at the facility exit meeting with Nursing Home Administrator-A, Surveyor shared the concern R20 had not received a copy of his requested medical records in accordance with the required timeframe.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3) On 7/13/22, at 8:31 AM, Surveyor interviewed R34. R34 reported to Surveyor that the previous evening Certified Nursing Assist...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3) On 7/13/22, at 8:31 AM, Surveyor interviewed R34. R34 reported to Surveyor that the previous evening Certified Nursing Assistant (CNA)-J was in the hallway talking about R34. R34 stated CNA-J called her a bi--h and a ho and was talking about me. Surveyor asked if she reported the situation to anyone. R34 stated she told Registered Nurse (RN)-F who entered the room during the conversation. RN-F stated to R34 she was sure CNA-J was not talking about R34 and that she was across the hall in the linen room. RN-F stated CNA-J was just frustrated and talking to herself. On 7/13/22, at 8:34 AM, Surveyor stepped out of R34's room and asked RN-F about the situation. RN-F stated R34 reported to her an aide was across the hall and yelled you ho, f--k you bi--h and R34 stated she thought she was talking about her. Surveyor asked when this happened. RN-F stated at about 10:00 PM last night. Surveyor asked if she reported the allegation to anyone. RN-F stated no, I was going to tell [Director of Nursing (DON)-B] when she got here but I have not seen her yet. Surveyor asked if an allegation of abuse is reported by a resident, what is the process the facility follows. RN-F stated she would ask the resident about the situation, get a statement, call management and make sure the staff left the building. RN-F asked why she did not report the incident that happened the night prior with R34. RN-F stated since it was so late and CNA-J had already left the building she asked R34 if it would be OK to let [DON-B] know about the situation in the morning and R34 was fine with that. On 7/13/22, at 9:14 AM, Surveyor reported the allegation and interviewed Nursing Home Administrator (NHA)-A. NHA-A stated RN-F had reported the incident about 15 minutes prior to Surveyor telling her. Surveyor asked if it was acceptable for RN-F to wait until the 9:00 AM the next day to report the allegation. NHA-A stated absolutely not. NHA-A stated the staff need to let us know about any allegation of abuse right away. NHA-A stated we verbally educated RN-F already about reporting abuse immediately. Based on interview & policy review, the Facility did not ensure 3 (R25, R27, & R34) of 4 allegations of mistreatment were immediately reported to the State Survey Agency &/or the Administrator. * R25's allegation of verbal abuse was not reported immediately to the Administrator & State Survey Agency. * R27's allegation of a CNA (Certified Nursing Assistant) pulling out the call light so he could not request help was not reported to the State Agency. * R34's allegation of verbal abuse was not reported to the Administrator immediately. Findings include: The Facility's policy entitled, Abuse Prevention Program not dated under section IV Internal Reporting Requirements and Identification of Allegations documents Employees are required to report any incident, allegation, or suspicion of potential abuse, neglect, exploitation, mistreatment or misappropriation of resident property they observe, hear about, or suspect to the administrator immediately, to an immediate supervisor who must then immediately report it to the administrator or to a compliance hotline or compliance officer. In the absence of the administrator, reporting can be made to an individual who has been designated to act in the administrator's absence. Under section VII External Reporting documents 1. Initial Reporting of Allegations. When an allegation of abuse, exploitation, neglect, mistreatment or misappropriation of resident property has been made, the administrator, or designee, shall complete and submit a DQA (Department Quality Assurance) form F-62617, notifying DQA that an occurrence of potential abuse, neglect, exploitation, mistreatment or misappropriation of resident property has been reported to the administrator and is being investigated. This report shall be made immediately. The term immediately as it is used in this policy in relation to reporting abuse, neglect, exploitation, mistreatment, misappropriation of resident property, and suspicion of a crime shall be defined as following management of the immediate risk to the resident or residents, including the administration of necessary medical attention, and establishing the safety of the resident or residents involved or not later than two hours after forming the suspicion, if the events that cause the suspicion result in serious bodily injury, or not later than 24 hours if the events that cause suspicion do not result in serious bodily injury. 1. R25's quarterly MDS (minimum data set) with an assessment reference date of 5/12/22 has a BIMS (brief interview mental status) score of 14 which indicates cognitively intact. On 7/11/22, at 9:15 a.m., during the screening process Surveyor asked R25 how staff treats her and if any staff has been disrespectful to her. R25 informed Surveyor last week someone cursed at her as they were walking away. Surveyor asked R25 if she could hear what they said. R25 informed Surveyor she said f--k you b--ch. Surveyor asked R25 if she knew the name of the staff who said this. R25 informed Surveyor she doesn't know her name, it was at 4:00 a.m. and the aide got irritated because she didn't turn over right away. R25 informed Surveyor she asked the aide to give her a minute. R25 informed Surveyor the aide told her she didn't have all day. R25 informed Surveyor she reported to the next aide. Surveyor informed R25 Surveyor was going to tell the Administrator and see if there is an investigation. R25 informed Surveyor the aide said she would report this. On 7/11/22, at 9:43 a.m., Surveyor asked Administrator-A if there is any investigation involving R25. Administrator-A informed Surveyor she would have to look it up. Surveyor informed Administrator-A the investigation would be recent within the last couple of weeks. Administrator-A informed Surveyor she doesn't have any investigation and she doesn't even have a grievance. Surveyor then reported to Administrator-A what R25 had informed her of. Administrator-A informed Surveyor she will investigate and she is still working as a social worker. Surveyor inquired how long the Facility has been without a social worker. Administrator-A informed Surveyor since March but has worked as a social worker years ago in a skilled nursing facility and a social worker just started working at the Facility. On 7/12/22, at 12:40 p.m., Surveyor met with SS (Social Service)-U and SS-T and asked if anything was reported to them regarding R25. SS-T informed Surveyor one of the aides told us on Friday the Resident has a complaint, they went in and introduced self. R25 wants to leave doesn't want POA (power of attorney) and didn't say anything about verbal abuse or anything on Friday. Surveyor asked who was the CNA that spoke to them. SS-T informed Surveyor [name of CNA-S]. Surveyor asked what did CNA-S say. SS-T said have a complaint for [room number]. Surveyor asked what was the name of the resident. SS-T informed Surveyor [first name of R25]. Surveyor asked did CNA-S say what the complaint was about. SS-T replied she did not. Surveyor asked if they asked CNA-S what the complaint was about. Surveyor was informed no. On 7/12/22, at 12:53 p.m., Surveyor spoke with CNA-S and asked if R25 voiced a concern to her about a CNA. CNA-S informed Surveyor R25 told her she needed to be changed, at 4:00 a.m. someone came in and told R25 she smelled like p-ss and R25 couldn't describe the person. CNA-S informed Surveyor she reported it to the new social worker, SS-T. Surveyor asked CNA-S what did she tell SS-T. CNA-S informed Surveyor she told SS-T R25 had a complaint, R25 said someone said something derogatory to her that she smelled like p-ss. Surveyor asked CNA-S if she reported this to Administrator-A. CNA-S replied no, just the social worker. Surveyor asked CNA-S why she didn't report what R25 said to her to Administrator-A. CNA-S replied I don't know. On 7/13/22, at 7:59 a.m., Surveyor asked Administrator-A if a Resident reports an allegation of abuse/mistreatment to a staff member who should they report this to. Administrator-A informed Surveyor the staff member usually tells DON-B, herself or SS-U has been here. Periodically RN (Registered Nurse)-L as he's a clinical manager as well. Administrator-A informed Surveyor sometimes she has a CNA that will come to her or they go to DON-B. Administrator-A informed Surveyor DON-B and herself are in communication all the time. Surveyor asked Administrator-A if anything was reported to her last Friday regarding R25. Administrator-A replied no. Surveyor informed Administrator-A of the above. 2.) R27's quarterly MDS (minimum data set) with an assessment reference date of 3/3/22 documents a BIMS (brief interview mental status) score of 15. R27 requires extensive assistance with two plus person physical assist for bed mobility & transfers and does not ambulate. On 7/12/22 Surveyor reviewed the Facility's grievance log and noted listed on the February grievance log dated 2/17/22 for R27 documents call light fell to ground. On 7/12/22, at 10:21 a.m., Surveyor spoke to R27 regarding the incident of his call light. R27 informed Surveyor the call light was pulled out by a CNA (Certified Nursing Assistant) so he couldn't ask for help. R27 informed Surveyor it was reported to [name of DON (Director of Nursing)-B] and [name of RD (Registered Dietitian)-K] plugged it back in. Surveyor asked if this only happened one time. R27 replied she did it twice, did it the next day. Surveyor asked R27 if it occurred after this time. R27 replied no explaining the CNA got fired. On 7/12/22, at 12:10 p.m., Surveyor spoke with RD-K and asked if he recalled in February 2022 anything with R27's call light. RD-K informed Surveyor he usually goes in and helps R27 with what he needs. Surveyor asked if he recalled any conversation with R27 regarding a staff member pulling the call light out of the wall so R27 couldn't use it. RD-K stated no then stated [Surveyor's name] I apologize and explained he did remember R27 saying a CNA pulled the call light out of the wall. RD-K informed Surveyor he went and grabbed the DON and reported someone pulled out the call light. RD-K informed Surveyor he didn't want to imagine such a terrible thing. RD-K informed Surveyor R27 told DON-B the same thing that he suspected a CNA pulled out the call light. RD-K stated this is a very significant thing. Surveyor asked RD-K if he put the call light back in. RD-K informed Surveyor he checked the call light and it was working. RD-K stated the accusation of a staff member pulling it out worried him more. On 7/12/22, at 1:01 p.m., Surveyor informed DON-B Surveyor had spoke to RD-K and RD-K had informed Surveyor he reported to her a CNA pulled out R27's call light. DON-B informed Surveyor she walked in to R27's room with RD-K and R27 stated a CNA pulled the call light out. DON-B informed Surveyor she noticed the call light clip was broken and had maintenance replace it. DON-B informed Surveyor she thinks there was a grievance on this. Surveyor asked if R27 told her what staff member he thought pulled out the call light. DON-B informed Surveyor she's not 100% sure but did speak with a CNA who said she didn't pull it out purposely nothing was done malicious. Surveyor asked DON-B if this allegation was reported to the State agency. DON-B informed Surveyor she knows it was a grievance but doesn't know if it was reported to the State. On 7/13/22, at 7:47 a.m., Surveyor asked Administrator-A if R27's allegation of the call light being pulled out so he couldn't ask for help was self reported to the State Agency. Administrator-A informed Surveyor she did not report it.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

Based on record review and staff interviews, the Facility did not ensure an allegation of possible mistreatment was investigated for 1(R27) of 4 allegations. R27's allegation of a CNA (Certified Nurs...

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Based on record review and staff interviews, the Facility did not ensure an allegation of possible mistreatment was investigated for 1(R27) of 4 allegations. R27's allegation of a CNA (Certified Nursing Assistant) pulling out the call light so he couldn't ask for help reported on 2/17/22 was not thoroughly investigated. Findings include: The facility's policy entitled, Abuse Prevention Program not dated, under section VI (6) Internal investigation documents 1. All incidents will be documented, whether or not abuse, neglect, exploitation, mistreatment or misappropriation of resident property occurred, was alleged or suspected. 2. Any incident or allegation involving abuse, neglect, exploitation, mistreatment or misappropriation of resident property will result in an investigation. 4. Investigation Procedures. The appointed investigator will, at a minimum, attempt to interview the person who reported the incident, anyone likely to have direct knowledge of the incident and the resident, if interviewable. Any written statements that have been submitted will be reviewed, along with any pertinent medical records or other documents. Residents to whom the accused has regularly provided care, and employees with whom the accused has regularly worked, will be interviewed. R27's quarterly MDS (minimum data set) with an assessment reference date of 3/3/22, documents a BIMS (brief interview mental status) score of 15 indicating R27 is cognitively intact related to daily decision making. R27 requires extensive assistance with two plus person physical assist for bed mobility & transfers and does not ambulate. On 7/12/22 Surveyor reviewed the Facility's grievance log and noted on the February grievance log dated 2/17/22 for R27 documents, call light fell to ground. On 7/12/22, at 10:21 a.m., Surveyor spoke to R27 regarding the incident with his call light. R27 informed Surveyor the call light was pulled out by a CNA (Certified Nursing Assistant) so he couldn't ask for help. R27 informed Surveyor it was reported to [name of DON (Director of Nursing)-B] and [name of RD (Registered Dietitian)-K] plugged it back in. Surveyor asked if this only happened one time. R27 replied she did it twice, did it the next day. Surveyor asked R27 if it occurred after this time. R27 replied no explaining the CNA got fired. On 7/12/22, at 12:10 p.m., Surveyor spoke with RD-K and asked if he recalled in February 2022 anything with R27's call light. RD-K informed Surveyor he usually goes in and helps R27 with what he needs. Surveyor asked if he recalled any conversation with R27 regarding a staff member pulling the call light out of the wall so R27 couldn't use it. RD-K stated no then stated [Surveyor's name] I apologize and explained he did remember R27 saying a CNA pulled the call light out of the wall. RD-K informed Surveyor he went and grabbed the DON and reported someone pulled out the call light. RD-K informed Surveyor he didn't want to imagine such a terrible thing. RD-K informed Surveyor R27 told DON-B the same thing that he suspected a CNA pulled out the call light. RD-K stated this is a very significant thing. Surveyor asked RD-K if he put the call light back in. RD-K informed Surveyor he checked the call light and it was working. RD-K stated the accusation of a staff member pulling it out worried him more. On 7/12/22, at 1:01 p.m., Surveyor informed DON-B Surveyor had spoken to RD-K and RD-K had informed Surveyor he reported to her a CNA pulled out R27's call light. DON-B informed Surveyor she walked in to R27's room with RD-K and R27 stated a CNA pulled the call light out. DON-B informed Surveyor she noticed the call light clip was broken and had maintenance replace it. DON-B informed Surveyor she thinks there was a grievance on this. Surveyor asked if R27 told her what staff member he thought pulled out the call light. DON-B informed Surveyor she's not 100% sure but did speak with a CNA who said she didn't pull it out purposely nothing was done malicious. Surveyor asked if there were any written statements regarding this allegation. DON-B informed Surveyor prior SW (Social Worker)-P should of had everything as everything was handed to her as she followed through with speaking to the CNA. DON-B informed Surveyor Prior SW-P did the interviews and she should have written it down. Surveyor asked DON-B for a copy of the grievance. On 7/12/22, at 1:40 p.m., DON-B provided Surveyor with R27's grievance dated 2/17/22 and informed Surveyor she is not able to find any statements. Surveyor reviewed the Resident concern/grievance form and noted under describe the nature of the concern documents Resident stated that his call light had fallen to the ground. Surveyor noted there are no statements from any staff including the CNA accused and the grievance does not address R27's allegation the call light was pulled out by a CNA so he couldn't request help. On 7/13/22, at 7:47 a.m., Surveyor spoke with Administrator-A regarding R27's allegation of the call light being pulled out of the wall so he couldn't ask for help in February. Administrator-A informed Surveyor she was informed of this but was not the social worker at the time. Administrator-A informed Surveyor R27 felt the call light was pulled out on purpose and the CNA said no and it was broken. Surveyor informed Administrator-A there is no evidence the Facility thoroughly investigated R27's allegation as the grievance states the call light had fallen to the ground and there are no statements.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the Facility did not ensure 1 (R25) of 17 Residents were given the opportunity...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the Facility did not ensure 1 (R25) of 17 Residents were given the opportunity to participate in the care planning conference and 1 (R29) of 17 Resident's care plan were reviewed & revised . * R25 was admitted to the facility on [DATE]. R25 did not have a care conference until 5/13/22. * R29's falls care plan was not revised to remove the floor mat after it was determined R29 no longer required this intervention. Findings include: The facility policy entitled, Care Plan - Reviews/Conference, dated April 1, 2008 documents under policy, The facility will conduct a care plan review/conference at least quarterly, and as needed, that is interdisciplinary, provides an in-depth review of the resident's plan of care, and provides an opportunity for resident and family discussions/input. 1.) R25 was admitted to the facility on [DATE]. The quarterly MDS (minimum data set) with an assessment reference date of 5/12/21 has a BIMS (brief interview mental status) score of 14 which indicates R25 is cognitively intact. On 7/11/22, at 9:20 a.m., Surveyor asked R25 if the Facility has had any care conferences with her. R25 informed Surveyor she has not had any care conferences. Surveyor reviewed R25's electronic medical record and was not able to locate documentation of a care conference for R25 until 5/13/22. Surveyor noted this meeting is documented as quarterly. R25 & R25's POA (power of attorney) are documented as attending. On 7/13/22, at 7:51 a.m., Surveyor asked Administrator-A how often Resident's care conferences are being held. Administrator-A informed Surveyor when she took over they are doing the care conferences quarterly with the MDS, annual, and for all new Residents the first seven days they meet with the Resident to discuss where they are at and their goals. Surveyor inquired who schedules the care conferences. Administrator-A replied I do and explained pretty soon she won't have to as they now have a social worker who just started. Surveyor inquired how long the Facility has been without a social worker. Administrator-A informed Surveyor since March. Surveyor informed Administrator-A Surveyor wasn't able to locate a care plan meeting for R25 until 5/13/22. Administrator-A replied that is possible and explained she personally did hers and didn't see any documentation prior. Surveyor inquired if R25 had a care conference prior to 5/13/22. Administrator-A informed Surveyor she can't speak prior to herself and didn't know if Prior SW (Social Worker)-P had one and didn't document. Administrator-A informed Surveyor she will look now at the EHR (electronic health record). Administrator-A reviewed R25's EHR and then informed Surveyor she doesn't see any. Surveyor asked Administrator-A who attends the care conference meetings. Administrator-A informed Surveyor herself, therapy, dietitian, nursing if they can but she asks them if they have anything, and activities when she can as she doesn't have an assistant. Administrator-A informed Surveyor she also offers the Resident & their representative to have the NP (nurse practitioner) talk with them after the meeting. Administrator-A informed Surveyor because of COVID if Resident has a care manager they are usually on the phone and often the POA (power of attorney) is also on the phone. 2.) R29's diagnoses includes hemiplegia & hemiparesis following cerebral infarction affect left non-dominate side and vascular dementia without behavior disturbances, and hypertension. R29's at risk for falls/injury care plan, initiated & revised on 11/13/17, includes an intervention dated 7/9/20 of Mat on floor next to bed. The significant change MDS (minimum data set) with an assessment reference date of 5/5/22 documents a BIMS (brief interview mental status) score of 11 indicating R29 is moderately impaired cognitively. R29 requires extensive assistance with two plus person physical assist and has not transferred or ambulated. R29 is assessed as not having a fall since the prior assessment period. On 7/11/22, at 9:29 a.m., Surveyor observed R29 in bed on her back with the head of the bed elevated. Surveyor did not observe a floor mat next to R29's bed. On 7/11/22, at 11:52 a.m., Surveyor observed R29 continues to be in bed on her back with the head of the bed elevated. Surveyor did not observe a floor mat next to R29's bed. R29's CNA (Certified Nursing Assistant) [NAME] dated 7/12/22, documents under the safety section Mat on floor next to bed. On 7/12/22, at 1:51 p.m., Surveyor observed R29 in bed on her back with the head of the bed elevated. Surveyor did not observe a floor mat next to R29's bed. On 7/13/22, at 8:17 a.m., Surveyor observed R29 in bed on her back with a u shaped pillow around her back & the head of the bed elevated. Surveyor did not observe a floor mat next to R29's bed. On 7/13/22, at 11:02 a.m., Surveyor asked LPN (Licensed Practical Nurse)-Q if R29 is suppose to have a floor mat next to the bed. LPN-Q informed Surveyor as far as she knows no. LPN-Q explained R29 doesn't move and maybe it was something not updated. On 7/13/22, at 11:18 a.m., Surveyor interviewed Director of Nursing (DON)-B. Surveyor asked if R29 should have a floor mat next to her bed. DON-B informed Surveyor if the intervention is still on the care plan it was from a fall over a year ago. DON-B informed Surveyor this intervention should be resolved as R29 doesn't need it. Surveyor asked DON-B who is responsible for revising Resident's care plans. DON-B informed Surveyor typically they have care plan review weekly but this hasn't been happening due to being short handed and wearing multiple hats.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

Based on record review and interview, the facility did not ensure 1 of 1 residents (R20) reviewed who are on a theraputic diet received established menu food items. * R20 has Celiac disease and Kidne...

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Based on record review and interview, the facility did not ensure 1 of 1 residents (R20) reviewed who are on a theraputic diet received established menu food items. * R20 has Celiac disease and Kidney failure and requires a special diet. On 07/11/22 R20 did not receive their designated food items based on their therapeutic menu. Findings include: On 07/11/22 at 09:42 AM Surveyor spoke with R20 in their room at the end of breakfast. R20 indicated they only got pancakes today. R20 indicated they did not get raspberries and almond milk. R20 indicated there is always a mistake. RD-K (Registered Dietician) is good at making their menu and purchasing the food. R20 indicated they received glutton food a couple days in a row. R20 indicated they have celiac disease. R20 showed their therapeutic menu to Surveyor, which indicated raspberries and almond milk. R20 has no cognitive impairment and is independent with activity of daily living. On 07/12/22 at 09:54 AM Surveyor spoke with RD-K regarding menu planning for R20. RD-K started the menu planning on 11/18/2021. RD-K reviewed glutton free and renal diet food items with R20. They reviewed what R20 can have, and not have, for food items. RD-K goes once a week to the grocery store for R20 food items. The kitchen has a copy of R20 menu items. RD-K indicated they started to sign off on meals to ensure compliance. This occurred for the past couple months. RD-K indicated the Administrator has the compliance information. RD-K also provided a list for the kitchen staff. On 07/12/22 at 12:35 PM Surveyor spoke with Administrator-A who indicated they started meal compliance for R20 on 4/14/22 thru 6/9/22. They stopped it because it was improving. The food grievances from R20 are investigated and followed through on. R20 has had 20 food service concerns starting 1/17/22. There was no additional information regarding why menu items were not being provided to R20.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on interview, and record review the Facility did not ensure pharmaceutical services including accurate acquiring and administering of medications to meet the needs of each Resident for 2 (R29 & ...

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Based on interview, and record review the Facility did not ensure pharmaceutical services including accurate acquiring and administering of medications to meet the needs of each Resident for 2 (R29 & R39) of 8 Residents reviewed. * R29's order for SPS (Sodium Polystyrene Sulfonate), which is used to treat high potassium was not picked up and R29 did not receive this medication. * R39's order from the hospital ER (emergency room) to receive Magnesium Oxide 400 mg (milligrams) for three days was not transcribed correctly. Findings include: 1. R29's NP (nurse practitioner) note dated 5/2/22 under assessment and plan documents E87.5 Hyperkalemia: 5/1/2022 potassium 5.6. Order 1 dose of SPS powder and potassium supplement on hold. Per hospice, no longer following patient's labs. Surveyor reviewed R29's physician orders and May MAR (medication administration record) and was unable to locate an order for SPS powder or the SPS powder was administered to R29. On 7/13/22 at 11:22 a.m. Surveyor informed DON (Director of Nursing)-B Surveyor noted R29's NP note dated 5/2/22 documents order 1 dose of SPS powder and potassium supplement on hold. Surveyor noted the potassium supplement was held but was unable to locate a physician's order or that the dose of SPS was administered to R29 as this is not included on the May 2022 MAR. DON-B indicated she would look into this and get back to Surveyor. On 7/13/22 at 1:14 p.m. Surveyor asked DON-B if she had any information regarding the SPS powder for R29. DON-B informed Surveyor this was never followed through and can't find any order. 2. R39's order administration note dated 6/8/22 documents Sent to [hospital initials]. The hospital after visit summary dated 6/8/22 under instructions your medication have changed documents Start taking Magnesium Oxide. For take these medications documents Magnesium oxide 400 mg tab tablet. Take 1 tablet (400 mg total) by mouth daily for 3 days. Under reason for visit documents epidemic concerns. Under Diagnoses documents Weakness, rib pain on left side, elevated serum creatinine, hypomagnesemia. The nurses note dated 6/8/22 documents Resident came back from ER (emergency room) with new orders to start Mag (magnesium) oxide 400 mg (milligrams) daily x (times) 3 days. Resident negative for Covid during hospital testing. Surveyor reviewed R39's June 2022 and July 2022 MAR (medication administration record) and noted with a start date of 6/9/2022 Magnesium Oxide Tablet 400 mg Give 1 tablet by mouth one time a day for Hypomagnesemia. Surveyor noted this medication is initialed as being administered daily during this time. On 7/14/22 at 11:50 a.m. Surveyor informed DON-B Surveyor had noted a hospital after visit summary dated 6/8/22 which documented R39 was to receive Magnesium Oxide 400 mg one time a day for three days but R39's June & July 2022 MAR documents R39 has been receiving this medication daily. Surveyor informed DON-B Surveyor doesn't understand why R39 has continued to receive this medication when it was only for 3 days. Surveyor asked DON-B to look into this and get back to Surveyor. On 7/14/22 at 12:19 p.m. DON-B informed Surveyor RN (Registered Nurse)-L incorrectly transcribed the medication, later noted this, and called the doctor. Surveyor asked DON-B when this was. DON-B informed Surveyor she will get back to Surveyor. On 7/14/22 at 12:16 p.m. DON-B informed Surveyor RN-L noted this approximately a week later when he noted the magnesium on a lab report & called the doctor.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not act timely or did not act on recommendations by the pharmacist for 2 ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not act timely or did not act on recommendations by the pharmacist for 2 (R45 and R21) of 5 residents reviewed for unnecessary medications. *R45 had a pharmacist recommendation for stopping an (as needed) Trazadone order because the limit for a PRN psychotropic medication is 14 days that was not completed. *R21 had pharmacist recommendations for a gradual dose reduction for Sertraline that was not completed. Findings include: Surveyor reviewed facility's Consultant Pharmacy Reports policy with a revision date of January 2018. Documented was: IIIA1. Medication Regimen Review The consultant pharmacist performs a comprehensive review of each resident's medication regimen and clinical record at least monthly. The medication regimen review (MRR) includes evaluating the resident's response to medication therapy to determine that the resident maintains the highest practicable level of functioning and preventing or minimizing adverse consequences related to medication therapy. The MRR also involves a thorough review of the resident records, and may include collaboration with other members of the interdisciplinary team, collaboration with the resident, family members or other resident representatives. MRR also involves reporting of findings with recommendations for improvement. All findings and recommendations are reported to the director of nursing and the attending physician, the medical director and the administrator . G. Recommendations are acted upon and documented by the facility staff and/or the prescriber. 1) Prescriber accepts and acts upon suggestion or rejects and provides an explanation for disagreeing . 3) The Director of Nursing or designated licensed nurse address and document recommendations that do not require a physician intervention, e.g., monitor blood pressure. H. At least monthly, the consultant pharmacist reports any irregularities to the attending physician, medical director and director of nursing, at a minimum . R21 was admitted to the facility on [DATE] with diagnoses that included Atherosclerotic Heart Disease, Diabetes Mellitus 2, Major Depressive Disorder and Anxiety. Surveyor reviewed R21's MD orders. Documented was Zoloft Tablet 50 MG (Sertraline HCl) Give 1 tablet by mouth one time a day related to MAJOR DEPRESSIVE DISORDER, RECURRENT, UNSPECIFIED (F33.9). Surveyor reviewed Medication Regimen Review Prescriber Recommendation with a date of 3/3/22. Documented was: sertraline 50mg by mouth once daily for depression (restarted 04/29/2021) A prescriber note with clinical rationale for why an attempted dose reduction would impair function or cause psychiatric instability and exacerbate an underlying medical/psychiatric disorder is recommended. Gradual dosage reductions are also periodically recommended for all psychotropics. CMS guidelines require periodic notification and prescriber documentation related to psychotropic medication use in skilled long term care facilities. Please consider: ___ a brief note to support the continued use of this regimen. ___ Patient is stable and functioning at the highest level on current dose of medication. A dosage reduction would be detrimental. The benefits of a reduction do not outweigh the risks and are clinically contraindicated. Also noted: This Resident refuses in-house psychiatry services. Physician/Prescriber Response: [BLANK] There was no follow-up response by the MD or NP. There was no rationale why a dosage reduction was not completed and no dose reduction completed. Surveyor reviewed Medication Regimen Review Prescriber Recommendation with a date of 5/6/22. Documented was: sertraline 50mg by mouth once daily for depression (restarted 04/29/2021) A prescriber note with clinical rationale for why any an attempted dose reduction would impair function or cause psychiatric instability and exacerbate an underlying medical/psychiatric disorder is recommended. Gradual dosage reductions are also periodically recommended for all psychotropics. CMS guidelines require periodic notification and prescriber documentation related to psychotropic medication use in skilled long term care facilities. Please consider: ___ a brief note to support the continued use of this regimen. ___ Patient is stable and functioning at the highest level on current dose of medication. A dosage reduction would be detrimental. The benefits of a reduction do not outweigh the risks and are clinically contraindicated. Also noted: This Resident refuses in-house psychiatry services. Physician/Prescriber Response: [BLANK] There was no follow-up response by the MD or NP. There was no rationale why a dosage reduction was not completed and no dose reduction completed. On 7/13/22 at 10:15 AM and 3:05 PM Surveyor interviewed Director of Nursing (DON)-B. Surveyor asked if there was any follow up by MD on the gradual dose reduction recommendation or rationale provided to why there would not be a gradual dose reduction for the 3/3/22 and 5/6/22 pharmacist recommendations. DON-B stated the MRR sheets were given to the NP as they were sent home with her and never returned. Surveyor asked if there was ever any follow-up by the facility for the NP or MD to respond to the pharmacist recommendations. DON-B stated no. 2. R45 was admitted to the facility on [DATE] with diagnosis that included Anoxic Brain Damage and Insomnia. On 7/13/22 R45's pharmacy recommendation dated 7/7/22 was reviewed and read: Trazadone give 25 milligrams (MG) as needed for anxiety/depression and insomnia. Centers for Medicaid Service guidelines limit PRN (as needed) use to 14 days. Please consider clarification of order to include stop date and clinical rationale supporting PRN Trazadone use beyond 14 days. No action was taken on the recommendation or documentation that the recommendation had been faxed to the doctor. On 7/13/22 R45's current physician's orders were reviewed and read: Trazadone 25 mg by mouth as needed every 24 hours for anxiety/depression and insomnia. The start date of the medication was 6/22/22, There was no stop date for the medication. As of 7/13/22 the order was in place for 22 days and the limit for a PRN psychotropic medication is 14 days. No clinical rationale for continued use of the Trazadone was found in R45's medical record. On 7/13/22 R45's medication administration record was reviewed and indicated that the PRN Trazadone 25 mg had never been used since it was ordered on 6/22/22. On 7/13/22 at 10:30 AM Director of Nurses-B was interviewed and indicated that R45's pharmacy review of 7/7/22 had not been followed up on and that the Trazadone should have been discontinued after 14 days unless R45's doctor extended the order. On 7/13/22 the facility policy titled Psychotropic Medication dated 2/1/18 was reviewed and read: PRN hypnotic, anti-anxiety or antidepressant medications shall not be used beyond 14 days unless the prescribing practitioner indicates a clinical rationale for extended use. The above findings were shared with the Administrator and Director of Nurses on 7/13/22 at 1:00 PM. Additional information was requested if available. None was provided.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure Residents who receive anti-psychotic drugs were assessed for th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure Residents who receive anti-psychotic drugs were assessed for the potential side effects of the anti-psychotic drugs for 2 (R45 and R50) of 3 residents reviewed for unnecessary medications. R45 and R50 did not have an Abnormal Involuntary Movement Scale (AIMS) assessment completed at least every 6 months while on anti-psychotic medication. Findings include: On 7/13/22 the facility's policy titled, Psychotropic Medication dated 2/1/18 was reviewed and read: Residents on anti-psychotic drug therapy will be monitored for tardive dyskinesia every 6 months through use of the AIMS scale. 1. R45 was admitted to the facility on [DATE] with diagnosis that included Anoxic Brain Damage and Insomnia. On 7/12/22 R45's current and discontinued physicians orders were reviewed and read: Risperdal 1 milligram (mg) one time a day with a start date of 5/4/22, Risperdal 1.5 mg twice a day with a start date of 6/22/22. Risperdal is an anti-psychotic medication. R45's physician orders indicated R45 had been on different anti-psychotic medication since 9/24/21. On 7/12/22 R45's medical record was reviewed and his last Abnormal Involuntary Movement Scale (AIMS) assessment was completed on 10/22/21. On 7/13/22 at 10:30 AM Director of Nurses-B was interviewed and indicated that R45's last AIMS was 10/22/21 and it should be done at least every 6 months and was not. The above findings were shared with the Administrator and Director of Nurses on 7/13/22. Additional information was requested if available. None was provided. 2. R50 was admitted to the facility on [DATE] with diagnosis that included schizophrenia and bipolar disorder. On 7/12/22 R50's current and discontinued physicians orders were reviewed and indicated since admission to the facility on [DATE] to present R50 has been on Abilfy (an anti-psychotic) with a dosage of anywhere from 5 milligrams (mg) to 20 mg daily. On 7/12/22 R50's medical record was reviewed and his last Abnormal Involuntary Movement Scale (AIMS) assessment was completed on 6/18/21. On 7/13/22 at 10:30 AM Director of Nurses-B was interviewed and indicated that R50's last AIMS was 6/18/21 and it should be done at least every 6 months and was not. The above findings were shared with the Administrator and Director of Nurses on 7/13/22. Additional information was requested if available. None was provided.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0800 (Tag F0800)

Could have caused harm · This affected 1 resident

Based on observation, record review and interview, the facility did not ensure food was prepared and served in a nutritional and balanced manner. The dietary staff was observed preparing the lunch mea...

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Based on observation, record review and interview, the facility did not ensure food was prepared and served in a nutritional and balanced manner. The dietary staff was observed preparing the lunch meal on 7/11/22 and not following a recipe. A recipe will identify the specific portions of an ingredient needed for a meal in order to preserve the nutritional adequacy of the meal. During the meal preparation, Dietary Manager (DM) -G, Cook-C and Cook-E were observed estimating the amount of ingredients needed to make the meal and when plating the food. This deficient practice has the potential to effect 3 of 3 puree diets and 9 of 9 ground diets in the facility. The facility kitchen did not serve 3 of 3 puree diets, 9 of 9 ground diets, in a nutritional and balanced manner. Findings include: The facility's policy and procedure Meat and Vegetable Preparation (undated) was reviewed by Surveyor. The policy indicates that meats and vegetables will be prepared to conserve maximum nutritive value, to develop and enhance flavor and appearance, and to prevent foodborne illness. On 07/11/22 at 08:56 AM Surveyor observed the kitchen with DM-G (Dietary Manager). DM-G indicated the kitchen steam table is not working. This happened yesterday sometime around lunchtime. On 07/11/22 11:33 am, Cook- E informed Surveyor she typically does not use a recipe book. Cook-E was observed preparing tuna salad with canned tuna and mayonnaise without using a recipe. Registered Dietitian (RD)-K stated the facility does have recipes. Cook-E reported she did not know that they follow or had recipes for R20 who is on a glutton free diet. On 07/11/22 at 11:43 AM Surveyor observed the food prep for lunch. The facility is using room trays for meals. Surveyor observed DM-G remove a pan of diced pork out of the oven. DM-G used their gloved hands to break apart the diced pork. DM-G took a utensil scoop and scooped diced pork into a blender sitting on top of a microwave. DM-G pulsed the pork to have a ground consistency. DM-G than wanted to puree the pork for the puree diets and asked Cook-C how many. Cook-C indicated there was 3 puree diets. DM-G indicated they just needed one pork cutlet to add to the remainder of the diced pork that was already over by the blender area. DM-G obtained hot water into a measuring container. Cook-E added 1 tablespoon of beef flavoring to the 1 cup of hot water. DM-G pureed the remainder of meat with 1 additional pork cutlet. DM-G then added the beef flavoring to the blender mix a little at a time. DM-G indicated they add the beef flavor for taste. DM-G and [NAME] E prepared the ground pork and the pureed pork without the use of a recipe. Cook-E then took their gloved hands and filled 3 puree plates with the pureed pork, filling the wedged section of the plate. Cook-E was plating the food without measuring the food portion. The pureed meals were then set on top of the steam table prep area. On 07/11/22 at 12:03 PM Surveyor observed Cook-C scoop mixed vegetables from the pan in the steam well and into the blender. Cook-C then turned on blender and left the area, then returned after a couple minutes, as the mixed vegetables continued in the blender. Cook-C placed the pureed vegetables into the divided puree plates that were previously filled with the pork and were sitting on top of the steam table. Cook-C did not measure out the amount of pureed vegetables that was served on each of the resident's plates. At this time Cook-I appeared and started serving up portions of food on to plates. Cook-I was using a ice cream scooper to place the noodles onto the regular plates. The noodles appeared ball shaped and gelified. Cook-I then placed 2 of the puree plates in the food delivery cart. The puree plates did not contain any starch. On 07/11/22 at 12:17 PM DM-G had Cook-E making instant potatoes on the stove. Surveyor requested the puree plate that was in the food delivery cart. There was no starch on the puree diets. Cook-E was still in the process of making mashed potatoes. DM-G then added a scoop of mashed potatoes from the stove onto the puree plate. Then place puree plate in microwave. DM-G then took a temperature of the pork, which was 150 degrees Fahrenheit and the vegetables were 150 degrees Fahrenheit. The mashed potatoes was not on the menu for lunch. The lunch meal was not served to promote consistent nutrient amounts per serving and standardized recipes were not followed. On 07/11/22 at 12:31 PM Surveyor spoke with Administrator-A. The NHA did not know the steam table was not working. Surveyor also shared the meal prep concerns from lunch. On 07/11/22 at 01:06 PM Administrator-A spoke with Surveyor. They indicated the steam table should be fixed sometime today and they are going to change the supper menu if it's not fixed by then.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0849 (Tag F0849)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility did not ensure hospice documentation of care and services was available for facility staff. This was discovered with 1 (R38) of 1 hospice resident's ...

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Based on interview and record review, the facility did not ensure hospice documentation of care and services was available for facility staff. This was discovered with 1 (R38) of 1 hospice resident's reviewed. R38 is receiving hospice care and services in the facility and there was no documentation of the hospice services provided available at the facility. Findings include: The facility's policy and procedure entitled: Hospice Services dated 5/17/22, was reviewed. The procedures includes in part: All hospice staff will write a progress note for each resident visit indicating treatment provided and pertinent information related to the resident's condition which is available for all interdisciplinary staff to access. All treatments and services are documented in accordance with the facility's medical record policies and nursing procedures. R38's medical record was reviewed by Surveyor. R38 has a PN (progress note) on 6/6/2022, at 12:12 PM, which documents: Hospice called regarding need for new communication book and that POA (Power of Attorney) stated wanted to bring her home. Call placed to see how we can facilitate move. R38's facility's plan of care documents: · Resident has become a hospice patient because of the diagnosis: hepatic encephelopathy, Date Initiated: 06/07/2022; Revision on: 06/07/2022. Interventions include: -Ask the hospice chaplain to assist in evaluating the resident's spiritual needs with resident's approval. Involve clergy of residents choice as appropriate. Date Initiated: 06/07/2022; ·Assess resident's preference for activities. Re-evaluate as condition changes; provide group or 1x1 activity as tolerated to try and reduce and minimize feelings of loneliness and/or abandonment. Date Initiated: 06/07/2022; ·Check food and fluid intake, note resident's preference not force food if resident does not desire to eat--offer substitutes, as appropriate per residents choice. Date Initiated: 06/07/2022; ·Collaborate with hospice for pain and symptom management. Date Initiated: 06/07/2022; ·Collaborate with the hospice team to integrate services. Invite hospice to care plans. Date Initiated: 06/07/2022; ·Meet with resident on an ongoing basis per resident's preference to provide supportive counseling. Meet with family during their visits to offer support and assistance as appropriate. Date Initiated: 06/07/2022; ·Provide pain management as ordered by MD (Medical Doctor). Date Initiated: 06/07/2022; ·Resident receiving hospice services. Coordinate adl's (activity of daily living)/bathing with hospice visits as possible. Date Initiated: 06/07/2022. Surveyor reviewed the Hospice Binder at the Nurses Station. R38's hospice plan of care was a faxed copy with very light print. There was no documentation from Hospice staff indicating they have provided care and services in the facility. R38 started Hospice services on 5/18/22 for Hepatic Encephalopathy. The physician's hospice plan of care indicates skilled nursing 1x (time) week for 14 weeks starting 5/19/22. Aide 1-2 week ?/ 4-5 week 12 weeks then 1 week 1 week. This is paperwork from a fax that is faded and difficult to read. On 07/13/22, at 11:46 AM, Surveyor spoke with DON-B (Director of Nurses) and reviewed R38's hospice binder. DON-B indicated there is a notebook in R38's room that may have hospice notes. DON-B went to look at the notebook and indicated there was no documentation in the notebook. DON-B informed Surveyor the hospice nurse typically faxes their notes weekly. DON-B did not know where the notes were located and recently started a new hospice binder due to the other one being missing. The current hospice binder has the hospice orders, and patient face sheet and plan of care. The binder does not include hospice staff progress notes and hospice staff schedule of times staff come to the facility. The DON-B indicated the facility has not assigned a facility staff person to follow up with hospice staff visits and documentation. The facility agreement between the facility and the hospice provider was reviewed by the Surveyor. Surveyor noted there is a fax cover sheet dated 7/1/22, with the hospice agreement attached. The agreement itself is not signed by a facility representative and is only signed by a hospice representative. The hospice representative signature is dated 2/23/17. The agreement indicates collaborative service and care will be provided. On 07/13/22, at 1:51 PM, Surveyor spoke with Administrator-A who provided a few emails the facility received from hospice regarding when hospice staff will be at the facility. Administrator-A stated, she then communicates this to the nursing staff. Administrator-A provided emails for June 13th, 20th and 27th and July 11th. There is no additional information.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected multiple residents

Based on food complaints recorded on the Facility's grievance log, Resident council meetings, the resident group meeting held with a Surveyor, and current observations and interviews with Residents, t...

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Based on food complaints recorded on the Facility's grievance log, Resident council meetings, the resident group meeting held with a Surveyor, and current observations and interviews with Residents, the Facility did not resolve Resident food grievances. This has the potential to affect all Residents who receive food from the Facility's kitchen. Findings include: The January 2022 grievance log includes 4 food concerns. The February 2022 grievance log includes 2 food concerns. The March 2022 grievance log includes 3 food concerns. The April 2022 grievance log includes 5 food concerns. The May 2022 grievance log includes 4 food concerns. The June 2022 grievance log includes 7 food concerns. The Resident Council minutes dated 1/6/22, include food concerns of food choices and food being too salty. The Resident Council minutes dated 1/12/22, include food concern of not enough food on the plate, cold food, food tasting bland, residents aren't getting food they ordered on their ticket and the hash browns have a lot of grease. The Resident Council minutes dated 2/16/22, include food concerns of cold food for Sundays lunch, vegetables too mushy, club sandwiches included only bread with one piece of ham, coleslaw is to sour, too much vinegar & onions, and cookies are stale. The Resident Council minutes dated 3/16/22, did not have any food concerns. The Resident Council minutes dated 4/6/22, include food concerns of not getting double portion of protein and weekly menu not being posted. The Resident Council minutes dated 5/4/22, include food concerns of steak being too tough and too much rice on menu. The Resident Council minutes dated 6/16/22 and 7/6/22 did not include any food concerns. On 7/13/22, at 1:30 PM, Surveyor conducted the resident council task as part of this recertification survey. During the resident council task, 4 of 7 residents in attendance were noted to have concerns with the facility food. These food concerns voiced by residents were related to food palatability, the general flavor of facility food and not receiving food preferences at meal times. During the survey R25, R29, R39, R18, R21, & R34 voiced concerns regarding the food served at the Facility. On 7/12/22 at 12:02 p.m., Surveyor tasted R26's lunch which consisted of black beans, scalloped potatoes, gravy on top of white deli meat with bread, cake, & nectar thick juice. Surveyor observed the black beans were luke warm and did not have any taste, the scalloped potatoes were cool but soft, the gravy on top of the white deli meat was cool, the deli meat was barely luck warm and Surveyor was unsure what the meat tasted like. The cake was moist and the nectar juice was not cold. Cross reference F804. The Facility did not resolve Resident's food complaints.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. R29's diagnoses includes hemiplegia and hemiparesis following cerebral infarction affecting left non-dominate side, vascular ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. R29's diagnoses includes hemiplegia and hemiparesis following cerebral infarction affecting left non-dominate side, vascular dementia, and diabetes mellitus. The at risk for impairment to skin integrity care plan initiated 9/27/19 & revised 7/21/20 includes an intervention dated 2/10/21 of Float heels while in bed. The Braden assessment dated [DATE] documents a score of 12 which indicates high risk for pressure injury development. The significant change MDS (minimum data set) with an assessment reference date of 5/5/22 documents a BIMS (brief interview mental status score) of 11 which indicates moderately impaired. R29 requires extensive assistance with two plus person for bed mobility, did not transfer or ambulate, and is dependent with two plus person physical assist for toilet use. R29 is always incontinent of bowel & bladder, is at risk for pressure injuries and is coded as not having any pressure injuries. The pressure injury CAA (care area assessment) dated 5/19/22 under analysis of findings for nature of problem/condition documents Resident is at risk for skin breakdown related to cerebral infraction, b/b (bowel/bladder) incontinence and hemiplegia aeb (as evidenced by) requiring extensive to total assist in most areas of ADLs (activities daily living). She has MASD (moisture-associated skin damage) at this time. On 7/11/22 at 9:29 a.m. Surveyor observed R29 on an air mattress in bed on her back with the head of the bed elevated. Surveyor observed R29 is wearing socks with her heels resting directly on the mattress and are not being offloaded. On 7/11/22 at 11:52 a.m. Surveyor observed R29 continues to be in bed on her back with the head of the bed elevated. R29's heels continue to be resting directly on the mattress and are not being offloaded. On 7/11/22 at 12:24 p.m. Surveyor observed CNA (Certified Nursing Assistant)-R & CNA-S enter R29's room. Surveyor was informed they were going to boost R29 up. Surveyor observed R29 on her back with the head of the bed elevated eating potato chips. R29's head of the bed was lowered and CNA-R & CNA-S positioned R29 up in bed. R29's head of the bed was raised up. Surveyor noted R29's heels continue not to be offloaded and neither CNA-R or CNA-S offered to offload R29's heels. The CNA [NAME] dated 7/12/22 under the resident care section includes Float heels while in bed. On 7/12/22 at 8:03 a.m. Surveyor observed R29 in bed on her back with a u-shaped pillow around R29's neck. R29 is wearing socks with her heels directly on the mattress and not being offloaded. On 7/12/22 at 9:03 a.m. Surveyor observed CNA-N enter R29's room, wash his hands and place gloves on. At 9:05 a.m. CNA-M entered R29's room and placed gloves on. Surveyor then observed morning cares including incontinent cares for R29 until 9:19 a.m. During this observation Surveyor did not observe any pressure injuries on R29's buttocks or heels. Upon completion of cares, neither CNA-N or CNA-M offered or asked R29 to offload her heels. Surveyor observed when CNA-N & CNA-M left R29's room, R29's heels were resting directly on the mattress. On 7/12/22 at 1:52 p.m. Surveyor observed R29 in bed on her back with the head of the bed elevated. Surveyor observed R29's heels are not being offloaded. On 7/13/22 at 8:17 a.m. Surveyor observed R29 in bed on her back with the head of the bed elevated and a u-shaped pillow around the neck. Surveyor observed R29 is wearing the same socks and the heels are resting directly on the mattress. Surveyor asked R29 if she was comfortable. R29 replied no see the way I'm laying way down. On 7/13/22 at 8:26 a.m. Surveyor informed CNA-S R29 would like to be repositioned up in bed. Surveyor then observed CNA-S & CNA-N enter R29's room, place gloves on, lower the head of the bed down, reposition R29 up in bed and raise the head of the bed. CNA-S placed the over bed table across R29 and then CNA-S & CNA-N removed their gloves & cleanse their hands. Surveyor noted neither CNA-S or CNA-N asked or offered to offload R29's heels as R29's heels are resting directly on the mattress and are not being offloaded. On 7/13/22 at 11:03 a.m. Surveyor asked LPN (Licensed Practical Nurse)-Q if R29's heels should be offloaded. LPN-Q replied yes and explained R29 doesn't move. Surveyor informed LPN-Q of the observations of R29's heels not being offloaded. LPN-Q informed Surveyor R29 does refuse things. Surveyor informed LPN-Q of the observations of staff not offering or asking R29 to offload her heels. On 7/13/22 at 11:21 a.m. Surveyor informed DON (Director of Nursing)-B of the observations of R29's heels not being offloaded and staff not offering or asking to offload her heels. 4. R39 was admitted to the facility on [DATE] with diagnoses which includes diabetes mellitus, multiple rib fractures, hypertension and anxiety disorder. The Braden assessment dated [DATE] has a score of 13 which indicates moderate risk. The potential impairment to skin integrity care plan initiated 5/20/22 & revised 6/17/22 includes the following interventions: * Encourage good nutrition and hydration in order to promote healthier skin. Initiated 5/20/22 & revised 6/17/22. * Follow facility protocols for treatment of injury. Initiated 5/20/22 & revised 6/17/22. * Skin checks on shower days. Initiated 5/20/22 & revised 6/17/22. * Turn and reposition every 2-3 hours and prn (as needed) initiated 5/20/22 & revised 6/17/22. R39's potential for skin integrity care plan does not have any interventions addressing R39's feet/heels to prevent pressure injuries on these areas. The admission MDS (minimum data set) with an assessment reference date of 5/27/22 documents a BIMS (brief interview mental status) score of 12 which indicates moderate impairment. R39 requires extensive assistance with two plus person physical assist for bed mobility, transfer occurred once or twice with two plus person physical assist, doesn't ambulate and is dependent with two plus person physical assist for toilet use. R39 is always incontinent of bowel & bladder, is at risk for pressure injury development and is coded as not having any pressure injuries. The pressure injury CAA (care area assessment) dated 6/2/22 under analysis of findings for nature of problem/condition documents He has had a functional decline r/t (related to) fell at home and fractures multiple ribs. DX (diagnosis) of critical illness myopathy-multifactorial in etiology, subsequent to alcoholism and falls. Other DX's include RA (rheumatoid arthritis), gout, DM (diabetes mellitus) with neuropathy, A fib (atrial fibrillation), HTN (hypertension), ETOH (ethanol alcohol) cirrhosis without ascites. He is incontinent of b/b (bowel/bladder). Continue with therapy as ordered. On 7/11/22 at 11:56 a.m. Surveyor observed R39 in bed on his back with the head of the bed elevated. There is a pillow under R39's calves and R39's heels are resting directly on the pillow. R39's heels are not being offloaded. The CNA [NAME] dated 7/12/22 does not have any interventions addressing R39's feet/heels. On 7/12/22 at 7:55 a.m. Surveyor observed R39 in bed on his back with the head of the bed elevated. There is a pillow under R39's calves and R39's heels are resting directly on the pillow. On 7/12/22 at 9:48 a.m. Surveyor observed R39 in bed on his back with the head of the bed elevated. R39 is wearing white socks, R39's heels are resting directly on the pillow and the ball of R39's left foot is pressing against the foot board. On 7/12/22 at 10:17 a.m. Surveyor observed CNA (Certified Nursing Assistant)-N enter R39's room and asked him if staff changed him. R39 informed CNA-N he was changed at 5:00 a.m. CNA-N then asked R39 if he was dry. R39 replied yes. CNA-N informed R39 to let him know if he needs to be changed. Surveyor noted during this observation CNA-N did not reposition R39 so his left foot wasn't pressing against the foot board and did not offer or ask to offload R39's heels. On 7/12/22 at 1:54 p.m. Surveyor observed R39 continues to be in bed on his back with the head of the bed elevated. Surveyor observed R39's right heel is resting directly on the pillow, the left heel is resting directly on the mattress and the ball of R39's left foot continues to be pressing against the foot board. On 7/13/22 at 8:34 a.m. Surveyor observed R39 in bed on his back with head of bed elevated. Surveyor observed R39's right heel is resting directly on a pillow and the left foot is resting directly on the mattress with the ball of the left foot pressing against the foot board. R39's heels are not being offloaded. On 7/13/22 at 9:26 a.m. Surveyor observed R39 in bed on his back with the head of the bed elevated. Surveyor observed the right heel continues to be resting directly on a pillow and the left foot is resting directly on the mattress with the ball of the left foot pressing against the foot board. On 7/13/22 at 9:30 a.m. Surveyor observed CNA-S enter R39's room with a towel and incontinence product. CNA-S asked R39 if he wants to get up. R39 stated later and explained he was waiting for his son to call. CNA-S left the towel and incontinence product on the over bed table & left R39's room. Surveyor observed CNA-S did not ask or offer to offload R39's heels. On 7/13/22 at 11:06 a.m. Surveyor asked LPN (Licensed Practical Nurse)-Q if R39's heels should be offloaded with a pillow. LPN-Q replied yes if he allows. Surveyor informed LPN-Q of the observations of R39's heels not being offloaded. On 7/13/22 at 11:34 a.m. Surveyor informed DON (Director of Nursing)-B of the multiple observations of R39's heels not being offload and asked what the Facility is doing to prevent pressure injuries from developing on R39's heels as Surveyor did not note any intervention on the care plan or [NAME] which addresses R39's feet. DON-B informed Surveyors she would have to look into this. Surveyor also informed DON-B Surveyor would like to see R39's feet. On 7/13/22 at 11:44 a.m. Surveyor accompanied RN-L to R39's room where RN-L informed R39 he would like to check his heels. With gloves on RN-L removed the sock from R39's left foot. Surveyor observed there are no pressure injuries on R39's left heel. The ball of R39's left foot is redden and RN-L informed Surveyor the area is blanchable. At 11:46 a.m. RN-L removed the sock from R39's right foot. Surveyor observed there are no pressure injuries on R39's right heel. The ball of R39's right foot is reddened and RN-L informed Surveyor the area is blanchable. After placing R39's socks back on RN-L removed his gloves, cleansed his hands and left R39's room. Surveyor noted RN-L did not offer to offload R39's heels. On 7/14/22 at 9:21 a.m. Surveyor observed R39 has moved to the bed on the other side of the room. R39 informed Surveyor he is much happier with the bigger bed and can look out the window. Surveyor observed R39 is on his back with the head of the bed elevated. The right heel is resting on the pillow and the left heels is on the mattress. The balls of R39's feet are pressing against the foot board. Based on observations, staff interviews, and record review the facility did not ensure 4 out of 7 residents with pressure ulcers (R3,R42, R29, R39) received the necessary treatment and services to promote healing, prevent infection and prevent new ulcers from developing. * R3 was readmitted to the facility with unstageable pressure ulcers to both the sacrum and left posterior thigh. The facility did not updated that plan of care to include interventions to assist in the healing of these wounds. The facility also continued to provide treatment to the left posterior thigh even though the area was said to be healed. * R42 developed a Deep Tissue Injury to the left heel while at the facility. The facility did not update the plan of care with interventions to assist in the healing of the Deep Tissue Injury and R42 was also observed with her feet planted directly on the floor without any pressure relief. * R29 was observed to not have her heels off-loaded for assisting in the healing of the pressure ulcer and per the plan of care. * R39 was observed with his heels not off-loaded for the assisting in the healing of the pressure ulcer and the plan of care was not updated with interventions. This is evidenced by: 1. R3 was originally admitted on [DATE] with diagnosis that included end stage renal disease, chronic respiratory failure, type 2 diabetes, heart disease, anemia, hypertension, sleep apnea and insomnia. The facility completed a Braden Assessment for pressure ulcer [NAME] on 6/2/22 for R3 which stated that R3 is a risk for developing pressure ulcers. According the most recent quarterly MDS (Minimum Data Set), dated 7/5/22, R3 has a BIMS (brief interview for mental status) score of 15- cognitively intact. R3 needs extensive /1-person physical assistance for activities of daily living. R3 was said to have an unstageable pressure ulcer that was present upon admission and the facility has provided a pressure relieving device for the chair and bed. Surveyor conducted review of the pressure ulcer list provided by facility. The following is noted for R3: 5/18/22 hospital acquired area to right buttocks Stage #3- healed 6/27/22. 6/21/22 hospital acquired area to sacrum unstageable- still being treated. A review of the Skin Impairment Wound Form, dated 6/21/22 showed that R3 had an unstageable pressure injury to the sacrum that measured 1.5 x 2.5 x nm. In addition, it is noted that R3 has an unstageable pressure ulcer to the left posterior thigh measuring 1.5 x 0.5 x nm. On 6/21/22 a treatment order was obtained from the physician: unstageable wound to sacrum: cleanse with NS, pat dry, apply xeroform gauze to base of wound, cover with dry dressing. Change daily and prn. Change every evening shift for wound care and as needed for wound care. A review of R3's individual plan of care stated that R3 has potential impairment to skin integrity r/t impaired mobility, b/b (bowel and bladder) incontinence, use of O2. Date Initiated: 03/28/2022 and last revision on: 04/10/2022. o Follow facility protocols for treatment of injury. Date Initiated: 03/28/2022 and revision on: 04/10/2022 o Skin checks on shower days Date Initiated: 03/28/2022 and revision on: 04/10/2022 o Turn and reposition every 2-3 hours and prn Date Initiated: 03/28/2022 and revision on: 04/10/2022. The plan of care was not updated to reflect that R3 had areas of skin impairment when she was re-admitted to the facility from the hospital on 6/21/22 with an unstageable area to the sacrum and an unstageable area to the left posterior thigh. The plan of care did not include interventions to assist in healing these areas as well as assuring the areas did not get worse or new areas did not develop. A review of the weekly Skin Impairment Form, dated 6/27/22 showed that the area to R3's sacrum had been assessed to measure 2.0 x 2.0 x nm and remained unstageable. The area to the left posterior thigh. was not assessed. Further review of the record did not indicate that the unstageable pressure ulcer to R3's posterior left thigh had healed. Surveyor reviewed the Treatment Medication Administration Record (Tx MAR) which showed that the facility nursing staff continued to provide the treatment of cleansing with normal saline, pat dry and apply xeroform gauze to base of wound and cover with dry dressing daily each evening to the left posterior thigh. Staff signed that this treatment was provided on 7/1, 7/3, 7/5, 7/7, 7/8, 7/9, 7/11, 7/12 and 7/13/22. Nursing note dated 7/7/2022 at 2:57 p.m., Late Entry: Note Text: Resident ( R3) sacral wound and back leg wound healed at this time. PCP made aware. On 07/14/22 at 10:58 AM, Surveyor conducted an interview with Director of Nursing( DON) B , Wound Registered Nurse (RN) - L and Corporate Consultant- V regarding R3's area to the sacrum and left posterior thigh. Wound Nurse- L stated that on 6/21 readmitted with sacral wound and left posterior thigh wound that were hospital acquired. On 7/6 it was unstageable the sacrum was assessed to be unstageable but improving and on 7/7/22 the area was completely closed. Surveyor asked Wound Care Nurse- L regarding the assessment of the left posterior unstageable pressure ulcer. Wound RN-L stated that the area was healed but could not identify what day the area was assessed to be healed. Wound RN- L thought maybe the end of June, 2022. Surveyor told Wound RN- L that staff are still currently providing treatment to the left posterior thigh even though the area is said to be healed. Wound RN- L stated they should not be doing this, and the order should have been discontinued. DON- B stated that maybe the nurses' thought is was a preventative treatment. Surveyor asked about the plan of care not being updated to reflect that R3 had actual areas of skin impairment. Wound RN- L reviewed the plan of care and acknowledged it had not been updated and this was in error. DON- B stated that the Interdisciplinary team is responsible for updates to the plan of care and could not provide an answer as to why R3's plan of care was not updated with interventions to assist in the healing of the sacrum pressure ulcer and left posterior thigh pressure ulcer. As of the time of exit, the facility was not able to provide additional information as to why R3's plan of care was not updated for the actual areas of skin impairment as well as why the facility staff continued to apply a daily treatment to the left posterior thigh even though the area was said to be healed towards the end of June, 2022. 2. R42 was admitted to the facility on [DATE] with diagnosis that included a recent fracture of the left femur, Osteoporosis, Hyperlipidemia, Hypertension and difficulty walking. The admission MDS (Minimum Data Set ), dated 6/3/22 states that R42 has a BIMS ( brief interview for mental status) of 15- cognitively intact. R42 needs extensive assistance 1/ 2-person physical assistance with activities of daily living. R42 did not have any pressure injuries upon admission. Surveyor conducted a review of the facility's pressure ulcer list and noted R42 acquired an in house DTI (deep tissue injury) to the left heel on 6/16/22 measuring 3.0 x 3.5 x nm. Nursing note dated 6/16/2022 at 1:08 p.m. R42 noted to have small circular dark maroon colored blister to left heel. Resident (R42) states painful to touch. Blister intact, no drainage present. Skin prep applied to area; heel boots provided while resident in bed. On call NP notified, Wound MD notified. Pressure Ulcer assessment dated [DATE]- left heel, DTI 2.5 x 2.5 x nm 100% blister and edges- well defined. Device for chair, turning repositioning program Barriers to wound healing: Resident (R42) is a female with a history of post fall, resident post-surgery, currently on blood thinners, needs assist with bed mobility Current interventions: skin prep. Wound education: offloading, proper diet On 6/17/22 a physician order was obtained to check skin under heel boots when on every shift. In addition, and order was written for heel boots on while in bed- every shift. A review of the individual plan of care states that R42 has potential impairment to skin integrity r/t impaired mobility, b/b (bowel and bladder) incontinence, use of O2 Date Initiated: 05/27/2022 last revision on: 06/17/2022. Interventions included: *The resident will maintain clean and intact skin by the review date. Date Initiated: 05/27/2022. Revision on: 06/17/2022. Target Date: 09/08/2022. *Follow facility protocols for treatment of injury. Date Initiated: 05/27/2022 Revision on: 06/17/2022 * Turn and reposition every 2-3 hours and prn. Date Initiated: 05/27/2022 Revision on: 06/17/2022 The plan of care for R42 was not updated to reflect that while at the facility R42 had acquired a deep tissue injury to the left heel/ blister. The plan of care did not contain new interventions to assist in the healing of the DTI or new interventions to make sure the DTI did not worsen. 6/27/22 Wound note: UNSTAGEABLE DTI OF THE LEFT HEEL PARTIAL THICKNESS Etiology (quality) Pressure MDS 3.0 Stage Unstageable DTI with intact skin Duration > 8 days Objective Healing Wound Size (L x W x D): 3 x 3.5 x Not Measurable cm Surface Area: 10.50 cm² Exudate: None Wound progress: Deteriorated ADDITIONAL WOUND DETAIL educated to off load heels DRESSING TREATMENT PLAN Primary Dressing(s) Betadine apply once daily for 30 days Skin Impairment Form dated 7/6/22 states that R42 remains with a DTI to the left heel measuring 3.0 x 3.5 x nm (not measurable) . Intact purple skin. Current wound interventions: Betadine to left heel area. Heel boots on while in bed or recliner. Wound education provided: off-loading, proper diet. It was noted that the plan of care was not updated for the intervention to have the boots on while in bed or recliner. Nursing note dated 7/10/2022 at 10:50 p.m., R42 in bed resting at this time. Resident boot on L foot but resident refused the R foot. Resident stated she was going to take the one off the L foot later. Writer advised resident to follow doctors' orders and to wear it while in bed. Skin Impairment Form dated 7/11/22 states that R42 remains with DTI to left heel measuring 2.5 x 2.5 x nm. Intact purple skin. Area improving. Current wound interventions: betadine to left heel area. Heel boots on while in bed or recliner. It was noted that the plan of care was not updated for the intervention to have the boots on while in bed or recliner. The plan of care was not updated regarding resident refusal to wear boots at certain times. Nursing note dated 7/12/2022 at 2:53 p.m.; DTI to the left heel remain intact, betadine applied. Teds order discontinued. On 07/13/22 at 10:06 AM , Surveyor observed R42 up in wheelchair in room. R42's feet with gripper socks on and both feet were resting directly on the floor. R42 was watching television and was dressed for the day. On 07/14/22 at 8:45 a.m., Surveyor observed R42 to be up in wheelchair in room with gripper socks on both feet and both feet planted directly on the floor. On 07/14/22 at 10:33 AM , Surveyor interviewed Wound RN- L and Director of Nursing- B and Corporate Consultant- V regarding R42's deep tissue injury to the left heel. Wound RN- L stated that when R42 was initially admitted they set-up a turn and repositioning task on the plan of care because R42 did not have a lot of bed mobility due to hip fracture. Wound RN- L stated that when R42 was first admitted she primarily in bed. R42 did begin therapy services and she was up everyday. R42 was said to be wearing shoes to therapy. Wound RN- L stated that the initial report of the purple area was made by the therapy staff. Wound RN-L stated that when R42 was out of bed she would sit in her recliner or wheelchair. Therapy didn't have concern for risk of not being able to move on her own. DON- B stated that R42 did have shoes and they were very narrow, the area could have developed from this. Wound RN- L stated that R42's left heel was rarely on bed as R42 favors right side while in bed. Wound RN - L said he put in order for heel boots and they were applying Skin prep to area. The Heel boots were to on while in bed. Surveyor asked about what R42 was to do when she was out of bed for protecting her heels. Wound RN-M stated that that R42 would wear her shoes when out of bed. Wound RN- M stated that the left heel was classified as deteriorating on 6/27/22 because it had grown in measurement. The treatment order was changed to Betadine to try to dry out area. Surveyor asked about the listed interventions to have the heel boots on while in bed and recliner. Wound RN- M stated this recommendation was made in error for those 2 weeks. Wound RN- M stated that the area is improved this week. Surveyor shared the observations made of R42 sitting in her chair in her room with her feet planted directly on the floor with only gripper socks on. Wound RN-M stated that R42 will move about her room independently so this might be why the boots are only on in bed. Surveyor asked Wound RN- M why the plan of care was not updated to reflect the acquired DTI to R42's left heel. Wound RN-M was not able to provide additional information as to why the plan of care was not updated with interventions to assist in the heeling of the DTI to R42's left heel.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

5. On 07/11/22 at 1:02 PM and 7/14/22 at 12:47 PM Surveyor interviewed R21. Surveyor asked about the food served at the facility. R21 stated the food sucks. R21 stated the food is always cold, rubbery...

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5. On 07/11/22 at 1:02 PM and 7/14/22 at 12:47 PM Surveyor interviewed R21. Surveyor asked about the food served at the facility. R21 stated the food sucks. R21 stated the food is always cold, rubbery and inedible and the facility does not follow her meal ticket. Surveyor reviewed meal ticket that stated double portions, no vegetables. R21 stated the facility puts vegetables on her plate almost daily. Surveyor noted the 7/11/22 meal was pork and there were no vegatables on R21's plate but on 7/14/22 there were sweet potatoes on R21's plate. R21 stated she did not like either meal. Surveyor asked if there is an alternate meal option. R21 stated the CNAs have to ask if she does not want what is served but there is never a choice offered before hand. 6. On 7/12/22 at 12:42 PM Surveyor interviewed R18. Surveyor asked about the food served at the facility. R18 stated he does not understand why the kitchen does not use common sense. R18 stated his tray came with cold cereal for breakfast but no milk. R18 stated I had to fight to get my milk for my cold cereal. R18 stated it took over an hour to get milk for his cereal. R18 stated he ate the eggs while he waited but they were cold and crumbly. R18 stated this happened almost daily with his breakfast tray. 7. On 7/11/22 at 11:02 AM and 12:56 PM Surveyor interviewed R34. Surveyor asked about the food served at the facility. R34 stated the entire kitchen staff should be fired. R34 stated the food is terrible and always cold. R34 showed Surveyor her lunch plate. R34 stated what do you think this is and pointed to a white scoop of food on her plate. Surveyor could not identify the white scoop of food on the plate and stated to R34 that it looked like mashed potatoes. R34 stated nope, those are buttered noodles. R34 stated the whole plate was awful and she was not going to eat it. CNA came to take the tray and R34 did not eat lunch. Based on food complaint from R25, R29, R39, R18, R21, R34 and testing R26's lunch tray food items on 7/12/22, the Facility did not ensure Resident's food was palatable. This has the potential to affect 62 Residents who receive their meals from the Facility's kitchen. Findings include: 1. On 7/11/22 9:12 a.m. Surveyor asked R25 how the food is at the Facility. R25 informed Surveyor breakfast is terrible, it's not prepared & served correctly. R25 informed Surveyor lately there has been no meat served at breakfast which is very irritable to her. Surveyor asked R25 if she has spoken to anyone about her food complaints. R25 informed Surveyor she complained three or four weeks ago as they were serving liquid eggs which smelled. R25 also informed Surveyor the frozen chicken patties are dried and crunchy like a cracker. On 7/11/22 at 12:47 p.m. Surveyor observed R25 in bed with the lunch tray on a over bed table next to R25's bed. R25 informed Surveyor she can't eat the pork as it's like leather and the white stuff on the plate is potatoes. R25's roommate informed R25 it's noodles. R25 informed Surveyor she received her lunch late and cooked improperly. R25 stated most of the time it's terrible. 2. On 7/11/22 at 9:29 a.m. R29 informed Surveyor her eggs are cold. On 7/11/22 at 12:49 p.m. Surveyor observed R29 eating mixed vegetables and asked how her lunch was. R29 informed Surveyor the pork is so tough she can't eat it. 3. On 7/11/22 at 9:55 a.m. Surveyor asked R39 how the food is at the Facility. R39 informed Surveyor the food is horrible. On 7/12/22 at 8:36 a.m. Surveyor asked R39 how the scrambled eggs were. R39 replied luke warm, unless you eat them right out of the pan they aren't going to be hot. 4. On 7/12/22 at 11:46 a.m. Surveyor observed the food truck on the 100 unit. On 7/12/22 at 11:54 a.m. Surveyor informed CNA (Certified Nursing Assistant)-M & CNA-N Surveyor is going to take the last tray when it's removed from the food truck and asked staff to call the kitchen to replace this last tray. CNA-N stated you're going to temp it. Surveyor informed CNA-N Surveyor is going to taste the lunch. CNA-M stated it's not good. CNA-M & CNA-N then proceeded to pass Resident's lunch trays. On 7/12/22 at 12:01 p.m. Surveyor received R26's lunch tray. At 12:02 p.m. Surveyor tasted R26's lunch which consisted of black beans, scalloped potatoes, a slice of deli meat on top of a piece of bread with gravy, cake, and nectar thick juice. Surveyor observed the black beans were luke warm and did not have any taste, scalloped potatoes were cool but soft, the gravy on top of the white deli meat was cool, the deli meat was barely luck warm and Surveyor was unsure what the meat tasted like. The cake was moist and the nectar juice was not cold. On 7/12/22 at 12:17 p.m. Surveyor met with DM (Dietary Manager)-G and DC (Dietary Consultant)-O and inquired if the Facility has a food committee. DM-G informed Surveyor the food committee is part of resident council. Surveyor asked if there has been any food complaints lately. DM-G replied no and explained the residents want cook outs. Surveyor informed DM-G and DC-O the survey team has received multiple complaints about the food and food not served hot. Surveyor informed DM-G and DC-O Surveyor had tasted R26's lunch meal and none of the food was hot. Surveyor informed DM-G & DC-O the black beans were luke warm and did not have any taste, scalloped potatoes were cool but soft, the gravy on top of the white deli meat was cool, the deli meat was barely luck warm and Surveyor was unsure what the meat tasted like. The cake was moist and the nectar juice was not cold. Surveyor was unable to determine what type deli meat was served. DC-O informed Surveyor the Facility is using deli roasted turkey as vendors aren't able to supply turkey breasts. DM-G informed Surveyor they received donated bases for hot plates which are used for the larger wings and currently do not have enough for all residents. DM-G informed Surveyor they need to get more heated bases. Surveyor informed DM-G and DC-O R26's lunch plate had a flat top over. Surveyor was informed R26's plate did not have a heat base as there would be dome top over. DM-G also informed Surveyor he also is checking the food and goes on the line to make sure temps are being done. DM-O informed Surveyor dietary should be auditing three trays, one for breakfast, lunch, & supper a month. Surveyor inquired if there is a policy regarding auditing food trays and requested the policy. On 7/12/22 at 2:34 p.m. Surveyor received Conducting Test Trays policy & procedure which is not dated. Under policy documents Test trays will be completed at least once monthly at breakfast, lunch, and dinner meal service. Additional test trays will be completed as needed based on patient complaints about cold foods. Under purpose documents To assure meal trays are delivered to residents in a timely manner, assuring food is at the proper temperature and quality when it is served to the patient.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interviews, and record review, the facility did not ensure it stored, prepared or served food, in ac...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interviews, and record review, the facility did not ensure it stored, prepared or served food, in accordance with food safety practices. This had the potential to effect 62 residents that receive food from the facility kitchen. Facility kitchen observations include: Open food was not dated. Open food was not stored in a sanitized manner. Canned food storage was not managed effectively to ensure effective rotation. The kitchen was not maintained in a clean and organized manner to prevent contamination. The kitchen equipment was not utilized to ensure proper food temperatures were maintained to prevent contamination. The facility's policy and procedure for Food Temperatures (undated) was reviewed by Surveyor. The procedures indicate that all hot food items must be cooked to appropriate internal temperatures, held and served at a temperature of at least 135 degrees Fahrenheit. Foods should be transported as quickly as possible to assure hot foods stay above 135 degrees Fahrenheit. Food should be held at 135 degrees Fahrenheit when served and not to use the steam table to heat food. The facility's policy and procedures for Food Storage (undated) was reviewed by Surveyor. The procedures indicate to maintain a temperature between 50 -70 degrees Fahrenheit for dry storage. All stock must be rotated to assure freshness and food dated when placed on the shelf. All foods should be covered, labeled and dated. All foods should be stored to allow circulation. The facility's policy and procedure General Food Preparation and Handling (undated) was reviewed by Surveyor. The procedure includes the following: - Food will be prepared and served with clean utensils and other suitable implements. - Prepared food will be transported to other areas in covered containers Findings include: On 7/11/22, at 8:56 AM, Surveyor observed the kitchen with DM-G (Dietary Manager). DM-G indicated the steam table is supposed to be fixed today and has not worked since around lunchtime yesterday. The following was observed: KITCHEN STORAGE/SANITATION The kitchen floor was sticky with some debris under prep tables. The kitchen had a large industrial size fan (approximate 4 feet high) blowing towards food prep area and non functioning steam table. The cooler had a bowl of crackers and cut cheese covered with plastic wrap and undated; opened bottle of chopped garlic undated; a large jar of open grape jelly undated; half a cut onion wrapped in plastic wrap undated; an open container of sour cream undated; tray of 4 GF (gluten free) biscuits for R20 covered in plastic wrap on the top shelf undated. Surveyor observed a large white tub filed with liquid on the floor. The label on the tub indicates eggs. However, the container did not look as if it had anything in it besides liquid and there was no legible date. Surveyor observed a gray crate/bin. DM-G indicated the food items were for R20. The bin had numerous food items that included bread, eggs, raw vegetables, bagged. The items were stored in a tight space in the bin that did not allow for circulation and the food items were undated. DM-G indicated RD (Registered Dietitian)-K goes shopping every week for R20's food items. Surveyor observed a tray of cut up oranges uncovered and undated; half a cut up green pepper wrapped in a bag no date; a can of Starbucks drink unlabeled; 2 trays of individually portioned pineapple undated. DM-G stated the pineapple was served yesterday and should have been thrown out. This Surveyor observed the door to the dry storage area being held open with plastic wrap material. The temperature was observed at 74 degrees Fahrenheit. This Surveyor observed 3 large cans of cream style corn undated; a large can of pizza sauce undated; 2 large cans of diced peaches undated; 2 large cans of sliced carrots undated; 3 large cans of sliced apples undated; 1 large can of applesauce undated; 3 large cans of sliced beets undated; 1 large can of spaghetti sauce undated; a tub of bread mix undated, and a large open bag of raisins undated. This Surveyor observed the freezer entry had a large icicle hanging down. DM-G broke off the icicle. DM-G indicated the facility had issues with the freezer but it's currently working. This Surveyor observed various packaged food items on the top shelf which included: half of a frozen pizza, sherbet, packages of sliced deli meats all undated. Surveyor observed several plastic grocery shopping bags laying with the above listed food items. This Surveyor observed the food items were not stored in a organized and sanitary manner. DM-G indicated the various food items are for R20. This Surveyor also observed 2 large cans of peaches undated, and a gallon of ice cream undated. DM-G indicated the facility did purchase a back-up chest freezer if the current freezer goes down. DM-G stated there has been problems with the freezer in the past. The temperature currently is 0 degrees Fahrenheit. This Surveyor observed the left circulating fan was noted to have some ice built up. Surveyor and DM-G then proceeded out of the kitchen to a non-resident wing room. DM-G indicated he has worked at the facility for a month and still is organizing everything. This Surveyor observed the storage room had approximately 200 large cans of fruits and vegetables undated. DM-G indicated the previous Dietary Manager kept ordering food. Surveyor observed there was a chest freezer in the room that was not utilized by the facility at this time. On 7/11/22, at 11:03 AM, Surveyor observed DM-G bagging, and labeling, R20's food items, which included: carrots, pears, apples, grapes, bread, a block of cheese, half a raw zucchini, opened humus, 5 loaves of bread,1 and 1/2 bags of hamburger buns, a few different types of deli meat, bagged. DM-G indicated they will be labeling and dating food in the freezer next. FOOD TEMPERATURES/ FOOD HANDLING/ SANITATION On 7/11/22, at 11:05 AM, Surveyor observed Cook-C obtain a temperature of a long pan of mixed vegetables that was on the stove top burner. The temperature was 165 degrees Fahrenheit. Cook-C rinsed the thermometer under water and placed it in a empty drinking cup. Cook-C then took the thermometer and used it for the pork cutlets. The pork cutlets were 180 degrees Fahrenheit. Cook-C then filled the cup with sanitizer and placed thermometer into sanitizer cup. This Surveyor noted the thermometer was not sanitized correctly between food items Cook-C took temperatures of. On 7/11/22, at 11:20 AM, Surveyor observed a large standing mixer uncovered in the kitchen with parts and bowl exposed. At this time Cook-E came into the kitchen. Cook-E attempted to use a thermometer and it wasn't working. DM-G came over and took a cup and filled it with water and ice. DM-G showed Cook-E and Cook-C how to recalibrating the thermometer with ice water. DM-G then put the thermometer back in sleeve. Cook-C took the thermometer from sleeve and used it to take the temperature of cooked noodles. The cooked noodles were 150 degrees Fahrenheit. Cook-C then placed thermometer back in ice cup. Cook-C then covered the noodles with plastic wrap and drained them into a strainer and rinsed off noodles. Cook-C then took the same thermometer and used it on the rinsed noodles. The temperature was 165 degrees Fahrenheit. Cook-C put the thermometer back in the water cup. This Surveyor noted the thermometer was not sanitized correctly when Cook-C took temperature of the cooked noodles. On 7/11/22, at 11:33 AM, Surveyor observed Cook-E prepare food for R20. Cook-E indicated they typically don't use a recipe book for R20's food preparation. RD-K was in the kitchen at this time as Cook-E was preparing tuna salad with mayo and canned tuna (undated). RD-K indicated the facility does have recipes. Cook-E did not know the facility followed, or had, recipes for R20 meals. Cook-E indicated R20 usually has frozen foods that have their own instructions. On 7/11/22, at 11:38 AM, Surveyor observed Cook-E opened a large can of green peas (undated) and added them to R20's tuna salad. On 7/11/22, at 11:43 AM, Surveyor observed the food preparation for the lunch meal. The facility is using room trays for meal service. Surveyor observed DM-G remove a pan of diced pork out of the oven. DM-G did not obtained obtain a temperature of the diced pork at this time. Surveyor observed DM-G use their gloved hands to break apart the diced pork. DM-G placed the diced pork into a [NAME]. This Surveyor observed the blender was missing some parts. DM-G took the blender, uncovered, to the other side of kitchen, past the blowing fan, and used their gloved hands to distribute the pork into a pan. The pan was on the steam table prep area. The pan was not covered, placed in hot holding, nor a temperature obtained. DM-G then took blender back over to its base and placed more of the pork pieces in the blender using their gloved hands. DM-G pulsed the pork to ground consistency and took blender back across the kitchen, uncovered, walking past the large fan. DM-G placed the 2nd batch of ground pork into the same pan on the steam table prep area as the first blended batch of pork. The pan was not covered, placed in a non-hot holding and a temperature was not obtained. DM-G then took the uncovered blender across the kitchen, past the running fan, and set the blender on the steam table. The puree pork was not covered, placed in a hot holding area, nor was a temperature obtained. The food items of pork cutlets, mixed vegetables and noodles were placed in the wells of the non-functioning steam table. There is a large industrial size fan in the kitchen facing the food prep/steam table area. The fan was running during the entire observation. Cook-E then took their gloved hands and filled 3 plates with puree pork. Cook-E placed the 3 plates on the steam table prep area, uncovered. On 7/11/22, at 12:03 PM, Surveyor observed Cook-C place a cover over the 3 plates of puree pork and put them on the steam table. There was no food temperature obtained. On 7/11/22, at 12:17 PM, Surveyor observed DM-G take a temperature of the puree pork from the delivery cart. It was 100 degrees Fahrenheit; mixed veggies were 100 degrees Fahrenheit. Cook-E then took a plate of pureed food and warmed it in the microwave. Cook-E then used the thermometer to take a temperature of the food after it was microwave. The puree pork had a temperature of 60 degrees Fahrenheit. Cook-E then placed the thermometer in ice water. Cook-E stated it was to calibrate the thermometer. Cook-E then removed the thermometer out of the ice water and placed it on the top of the table. DM-G then took the same thermometer laying on the table and took the temperature of the pork which was 150 degrees Fahrenheit and the vegetables were 150 degrees Fahrenheit. The Thermometer was not sanitized, nor assured it was calibrated correctly when these temperatures were obtained. DM-G did note take a temperature of the mashed potatoes. Surveyor observed the residents' modified food was not kept at a temperature above 135 degrees Fahrenheit to prevent food borne illness. On 7/11/22, at 12:31 PM, Surveyor shared the kitchen concerns with Administrator-A. Administrator-A stated she was not aware the steam table was not functioning. Administrator-A indicated DM-G has only been at the facility for a month and is catching up on things.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s), 1 harm violation(s), $40,495 in fines. Review inspection reports carefully.
  • • 48 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • $40,495 in fines. Higher than 94% of Wisconsin facilities, suggesting repeated compliance issues.
  • • Grade F (13/100). Below average facility with significant concerns.
Bottom line: Trust Score of 13/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Avina On 32Nd's CMS Rating?

CMS assigns Avina on 32nd an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Wisconsin, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Avina On 32Nd Staffed?

CMS rates Avina on 32nd's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 63%, which is 17 percentage points above the Wisconsin average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 67%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Avina On 32Nd?

State health inspectors documented 48 deficiencies at Avina on 32nd during 2022 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 1 that caused actual resident harm, 45 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Avina On 32Nd?

Avina on 32nd is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by AVINA HEALTHCARE, a chain that manages multiple nursing homes. With 110 certified beds and approximately 47 residents (about 43% occupancy), it is a mid-sized facility located in KENOSHA, Wisconsin.

How Does Avina On 32Nd Compare to Other Wisconsin Nursing Homes?

Compared to the 100 nursing homes in Wisconsin, Avina on 32nd's overall rating (1 stars) is below the state average of 3.0, staff turnover (63%) is significantly higher than the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Avina On 32Nd?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the facility's high staff turnover rate, and the below-average staffing rating.

Is Avina On 32Nd Safe?

Based on CMS inspection data, Avina on 32nd has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Wisconsin. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Avina On 32Nd Stick Around?

Staff turnover at Avina on 32nd is high. At 63%, the facility is 17 percentage points above the Wisconsin average of 46%. Registered Nurse turnover is particularly concerning at 67%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Avina On 32Nd Ever Fined?

Avina on 32nd has been fined $40,495 across 1 penalty action. The Wisconsin average is $33,484. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Avina On 32Nd on Any Federal Watch List?

Avina on 32nd is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.